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    The Hotel Mac

    4.0 (124 reviews)
    PriceyHotels
    Open Open 24 hours

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    Darci L.

    Good vibes all around! The hotel is historic and has so much character. The restaurant is amazing. Lobster ravioli - to die for. Best I've ever had. Great staff, so friendly. I'm only in town for one night, but will miss this place.

    Eric B.

    To celebrate my recent Birthday, Gayle and I decided to come down the Bay Area for another great Berkeley Rep Play (The Far Country), followed by dinner at Biancoverde, and then upstairs for an overnight stay at the Hotel Mac. CONS - None! +/- - The room doesn't include breakfast, but there was plenty of options within Point Richmond the next morning. - Communication with the Hotel had its quiet moments, but things worked out well in the end. PROS 1. Point Richmond is a cool, pretty, and safe little oasis in the distant shadow of I-580 and Chevron. This is a great area for walks around town, visiting the Richmond Plunge, or going for longer hill and shore hikes. 2. Free secure parking available for Hotel guests across the street. 3. Gorgeous historical building including the restaurant and the upstairs rooms. 4. Our room (HMS Wanderer) was comfortable, nicely appointed, and very enjoyable. It's a room that we will most likely come back to.

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    Ed U.

    If for some unforeseen reason, I needed to stay overnight in Richmond, this would be the hotel I'd try to reserve since Point Richmond is such a charming hamlet relative to the rest of the city. Recently renovated, the hotel has seen me go as far as the bar, but I've been quite pleased by the destination as the bartenders are quite cordial here. My first visit here was over Thanksgiving week when the lobby was barely decked out with boughs of holly. It still seemed like an appropriate time to try the $15 Keoke Coffee with brandy, coffee liqueur, creme de cacao, whipped cream, and cinnamon (photo: https://yelp.to/toseURdFCg). A very Christmassy and caffeinated elixir. In fact, I was so much in the spirit I ordered the $13 Negroni. It was a smoothly potent mix of gin, vermouth, Campari, and orange bitters (photo: https://yelp.to/6VvArkcADS). Weeks passed, and I returned not only thirsty but a bit peckish. I had the $15 Espresso Martini which the bartender Robin with a nice infusion of caramel (photo: https://yelp.to/pVc5uUkB8o). This time, I ordered from Biancoverde's Italian dinner menu and tried the $15 Burrata Frita. The cheese was lightly encrusted and accompanied by toasted bread and roasted tomato & arugula salad (photo: https://yelp.to/aAnGCKxsX8). It was a pleasant antipasti plate that complemented the martini quite well. I liked how lightly populated the bar was during both visits. Robin even remembered me from the same drink order I made at Little Hill Lounge months earlier. Wow, what a memory. DRINKS / FOOD - 4 stars...I can only comment on the premier bar experience, never stayed here AMBIANCE - 4 stars...retains its nice vintage feel SERVICE - 4.5 stars...the bartenders are very attentive with great memories like Robin TOTAL - 4 stars...eventually I'll get a room here RELATED - Exploring Richmond? Here's a collection of places I've visited and reviewed: https://bit.ly/2VyCP18

    Alyson G.

    This is a review for the hotel, not the Biancoverde restaurant. Absolutely loved our stay-cation at the Hotel Mac. Enjoyed an in-room fireplace, easy wifi, and secure parking with in/out priveleges. Desiree took care of us with the phone call ahead with the secure contact-less check-in instructions-- all the doors are personally coded to make your stay so easy. Such a memorable stay. I can't say enough good about it. You will love it!

    Ramona H.

    I have been coming here for decades. Lovely memories with my parents and friends. Lots of time spent in the cellar room. Stopped by on our way home from Petaluma on a Monday evening. Under new management and new Italian menu. Bar looks the same and drinks looked well put together and male bartender seemed Very inviting and friendly. There is also a very diverse cocktail menu. I ordered minestrone soup which arrived piping hot but lacking flavor. I then moved on to the appetizer portion of steamed clams for my entree. It was a toss up clams or mussels. Our waiter said the mussels were spicy. I told him I don't and can't do spice at all, absolutely no spice or heat. He said the clams were not spicy at all. They arrived, all were all open which was nice. I always hate losing several due to them not opening up. One bite and although they were not extremely spicy there was notable heat to them. Not something I can tolerate so back they went. They had been served with two pieces of toasted bread that were old and not edible. I was very disappointed in my Meal My dining partner ordered the risotto which she said was excellent. We also ordered the melon appetizer which was very good. Service was just OK. The woman who seated us was not Personable what so ever. As we passed the wine cellar room I asked if they still had it for dining she abruptly said "yes, we are not seating there" and continued to walk in front of us. We had reservations and were placed in a small table against the wall. We asked to be moved and she abruptly said no and Walked away. I have mobility issues so being moved would have made my experience a bit More comfortable. I did not Feel like chasing her down so I just dealt with it which is unusual for me but I was tired and just Wanted a familiar, mellow, good food dining experience. I don't know if she is done with people Reminiscing about coming there before new management which I am sure happens daily, but if you want those of us that grew up there to continue to come back I would Think you would honor Those memories and encourage us to make new ones. I shared countless dinners/celebrations in the cellar with my parents who are no longer on this earth. It would have been nice for her to acknowledge my Comment other then you Can't sit there. I don't know her mindset maybe she was having a hard day but that should not impact customer experience. So for this diner this experience was not enjoyable nor memorable for me to return for dinner. Hoping it was just an off day so give it a go yourself. I might check out the bar vibe If in the area again.

    So
    Bahati W.

    Food was delicious, staff was great, and even had a view of point Richmond. The menu has so many options too I will come back

    Pepperoni and mushroom pizza for the hubs. He loved it - said it rivaled our favorite east coast pizza!!

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    Faboulous food and service. The shaved prime rib sandwich, prime rib and pot roast are outstanding. Great specials regularly.

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    Page 3 of 4

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    Review Highlights - The Hotel Mac

    +/- - The room doesn't include breakfast, but there was plenty of options within Point Richmond the next morning.

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    Extended Stay America - Richmond - Hilltop Mall - Studio Suite - 1 King Bed

    Extended Stay America - Richmond - Hilltop Mall

    (80 reviews)

    $$

    Most Extended Stay Americas are pretty decent, but this one was not. I'd look elsewhere if you have…read morethe option. Check-in and service were fine, but the rooms felt older and dated. The hallways smelled of mildew or urine, the bathtub was stained, and the water pressure was basically nonexistent. The kitchen was essentially empty--no plates or silverware--though those are available to rent at the front desk. Our bathroom had soap but no shampoo, so we had to go ask for it. Aside from those issues, the accommodations were otherwise fine. I liked the location because it was close to our destination the next morning, and the surrounding area seemed okay. The front doors, though, looked like they could stop a tank.

    I've stayed at multiple Extended Stay locations, and while I've had some decent experiences in the…read morepast (including good continental breakfast options), this particular stay was one of the worst. Despite charging top-tier prices--comparable to the Courtyard Marriott--the accommodations were outdated, unclean, and poorly managed. Filthy and Poorly Maintained The entire building smelled like dog urine and smoke, including the hallways and elevators. Elevators had accidents from dogs (urine and feces), and the staff did not clean them promptly. Room furniture and appliances were old and worn out--not worth the price they're charging. My bathtub was stained pink, and cleanliness overall was questionable. Overpriced with Minimal Services They treat the hotel like an apartment complex, yet they barely provide cleaning services. Rooms are only cleaned every three weeks, and guests are expected to take out their own trash--all while paying nearly $3,000 a month. They don't even have smart TV options. How lame!! Breakfast was a joke--just coffee and muffins. No toast, fruit, or real breakfast options for what they charge. Unethical Pricing & Sneaky Fees Amanda, a front desk staff member, removed me from the system when I was extending my stay--this resulted in losing my lower rate and being quoted a ridiculous $3,300 per month. No one informed me about corporate discounts--I had to find out online that I was overpaying. They deliberately locked me out of my side entrance access and messed with my reservations in an attempt to overcharge me. When I checked out early, they refused to provide a receipt--I had to video call and take screenshots just to document my charges. Later, I discovered sneaky late fees and rate adjustments, meaning I likely overpaid. Rude & Shady Staff The staff had a "nice nasty" attitude--acting polite on the surface while overcharging and making things difficult behind the scenes. The manager was condescending, pretending to care when I checked out early, but was clearly upset I figured out their pricing scam. They watched me on security cameras and revoked my key access to certain areas without notice. They kept calling about a smoke detector issue that wasn't real, seemingly to intimidate me. Sending maintenance staff up to my room in the day when I was working remotely in my room. Final Verdict: Stay Away! This place is run by incompetent and shady management that tries to squeeze every penny out of guests while providing filthy, outdated accommodations. They might have gotten extra money out of me, but they lost a long-term customer. I had a six-month housing stipend and would have stayed, but their dishonesty and poor service made that impossible. Do yourself a favor--stay at the Marriott next door (do your research first) or explore better options. Avoid this place at all costs!

    DoubleTree by Hilton - Berkeley - Restaurant

    DoubleTree by Hilton - Berkeley

    (780 reviews)

    $$

    West Berkeley

    We took an overnight family vacation over Labor Day weekend to celebrate Mom/Grandma's birthday…read more(three rooms, all featuring beautiful marina views). The Good: Scenic Views: Incredible views of the Berkeley Marina, San Francisco Bay, and the Golden Gate Bridge in the distance. The marina-view room was well worth the upgrade over the courtyard view. Location & Outdoor Access: Beautiful walking trails directly outside around the marina, perfect for scenic walks. The kids enjoyed the nearby park (swings, slides, monkey bars), though the Berkeley Adventure Playground was unfortunately closed for the holiday. Housekeeping Staff: The housekeeping staff was the highlight of our stay. Every member I encountered was remarkably warm, welcoming, and helpful. Family-Friendly Amenities: The kids loved the indoor pool and hot tub, and the property also features a sauna, a fitness center, and outdoor games (Cornhole) in the courtyard. 12:00 PM Check-Out: The noon check-out allowed us enough time to enjoy a morning walk and a swim before leaving. The Bad: Frustrating & Stressful Check-In: The front desk's handling of a third-party booking issue was remarkably poor. My mother booked through Expedia since it was cheaper than booking directly, which is disappointing for a Hilton Rewards member (hotels should offer the best prices directly to guests). Instead of addressing the issue immediately, staff sent my elderly mother to her room without a resolution. This resulted in multiple calls and transfers, an unanswered front desk line, and a walk back downstairs and three buildings over to handle it in person. The ordeal took nearly an hour and required speaking with a manager, ultimately leaving my mother in tears and setting an unwelcoming tone at the start of the trip. When I asked why front desk staff aren't empowered to help guests immediately with welcoming solutions, the manager offered little explanation beyond needing approval and looking visibly embarrassed. When I followed up to ask why staff didn't just ask for that approval immediately rather than sending us on a wild-goose chase for an hour, I was met with a simple shrug. Unwelcoming Room Greeting: Following the check-in ordeal, the arrival note in our room addressed to "Dear Valued Guest" focused immediately on quiet hours and no-party policies, rather than a genuine welcome, making us feel regulated rather than valued. Small Double Beds: Two-bed rooms featured full-size beds rather than queens, which felt cramped. Pool Area Maintenance & Layout: Severe lack of seating (only 8 seats for roughly 30 guests), leaving families to place belongings on wet floors. The pool ran out of towels the next morning, and the house phone in the pool area to request more was out of order. Exorbitant Parking Fees: Self-parking is $45/day ($47 for valet), which adds up drastically when traveling with multiple vehicles. Extreme Price Gouging: A small lobby market purchase (3 bottles of water and 1 Gatorade) came out to $48.50. While the cashier was sweet and apologized for the prices, the markup felt unreasonable. Final Thoughts: I would stay here again mainly for the beautiful location if the price was right, though I now know to bring my own food/beverages and manage expectations regarding service. While this property is listed as a 4-star hotel based on its amenities, and I believe any hotel has the potential to deliver 5-star service, the DoubleTree by Hilton Hotel Berkeley Marina ultimately operated like a 3-star hotel with 2-star service during our stay.

    Please stay far away from this hotel. The odor throughout the property was overwhelming and…read moreunpleasant, with strong smells of mold, mildew, and cigarette smoke everywhere. The host at the restaurant was unfriendly to the point where I almost walked away, although I will say that the waitress I had was very kind. I requested housekeeping multiple times during my stay. I was later told it was not completed because my "Do Not Disturb" sign was up during cleaning hours. However, during previous stays at this hotel, staff still knocked on my door to ask when they could return to clean the room, which made this explanation extremely frustrating. On two separate occasions, front desk staff told me directly that my room would be cleaned, and it never was. One front desk employee was dismissive and spoke to me with an attitude that made me feel disrespected. To make matters worse, the hotel uses automated text messages sent from "Glenda." I responded around 11:30 AM requesting housekeeping because I had work calls scheduled. I left my room for a period of time, returned to find it untouched, and later received another text stating they were unable to clean my room due to a high volume of rooms. This contradicted what I had been told earlier and was extremely disappointing. The room itself is in serious need of updates. The walls are extremely thin--I could hear doors slamming, people yelling, and even the person in the next room using the bathroom. The lack of soundproofing made it impossible to rest or work. For someone staying away from home, this was one of the worst hotel experiences I've had. I ultimately checked out early and went straight home.

    The Hotel Mac - hotels - Updated September 2026

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