Today, I found a car that i really liked and almost bought it. The cars are decent and reasonably priced, salesman's a nice guy... But i wish they had better sales terms especially regarding the warranty and the return policy. I agree with the negative one-star review here. I asked francisco about that $500 restocking fee the negative yelp review was talking about, he did not deny the negative yelp review but gave me a vague and unclear answer about it and said "uhh, yes, you would have to pay that fee" and the he was also mentioning a "$150 cancellation fee" in case we want to return the car. Cancellation fee, for what? It's not like we're financing the car, we were going to pay in full. I usually am the type of buyer who would ask more questions until everything's clear and both sides understand each other, but just talking to him about the warranty and return policy made me realize it would be a waste of time if i try to clarify stuff because it's already bullshit from the beginning. So if he sells you a car that SEEMS AND LOOKS okay, if it breaks down the next day, it wont be a hassle free return or a full-refund due to all these fees that don't make sense. I ended up not buying the car that i liked from their dealership. Like i said, nice man, nice cars.. But lacks better sales terms. read more

DON'T MAKE THE MISTAKE of buying from Import Connections---like I did. I found a 15-year old car that I wanted and the price was $5,599. I gave a $2,000 downpayment and now----two years later---I realized that I purchased the car for $7,599 instead of $5,599---as my monthly car payments amounted to $170 a month for 36 months! DON'T BUY FROM IMPORT CONNECTIONS.....THEY RAN A SCAM! read more

Found them via Auto-trader.com. At first, I was hesitant to go because of the first bad review here, but the price of the car was so enticing we just had to go. It was confusing at first to find the place because it was located in the back of a bunch of warehouse buildings. You could easily pass by the place. Francisco, or Fernando (I don't remember what his name was) was really nice. He didn't apply any pressure AT ALL on our family, unlike many of the other dealerships we went to. He trusted us enough to let us drive the car around without him and patient with us while we were haggling. He let us bring our mechanic friend to check out the engines and parts of the cars. The car we ended up buying works well. We've had it for about a month now and had no problems. If you guys are looking for cheap Honda cars, this is the place. read more

Came to check out a car I found on cars.com and Francisco who helped me was super friendly and helpful. Cars were dirtier in person, but also cheaper than the cars.com listed prices. Overall would come back again, with a bigger budget. read more

I was referred to The Import Connection by a friend after finding out that they work with people that have a hard time getting a car at most dealerships. I bought my first car there and didn't have any problems with it. Fast forward to now and we have bought 4 cars total from them and have been pleased every time, I told them what I was looking for and they were happy to make a few suggestions.They let us test drive all of the cars that we were interested in. I have also been able to refer a few people that were unable to buy a car at other dealers. We have been loyal customers for about 7 years and will continue to go to The Import Connection for all of our car needs. read more

I was very disappointed with this dealership! I purchased a car there and not even 24 hrs of having the car it began to over heat! While attempting to return the damaged car they kept $500 dollars from what I had paid for a "restocking fee" I basically rented a car for $500, am not even for a full day! It was horrible service and they had no sympathy for their buyers by selling them unchecked and damaged cars. Also when I took the car home it didn't even have half a tank of gas, and wasn't even washed. This dealership has bad business written all over it read more

Walked in with little hope in finding a car here. Friend brought me and said to just check it out after a long few days looking for the right dealership. Francisco helped me out. Got a 2004 Honda Civic and it was in EXCELLENT condition. Francisco was honest and you can sense the truth when he talked. I'd recommend this place to anyone who is looking for a used car. Especially hondas. They have quite a few read more

Great staff with amazing customer service!!! Great selection of affordable vehicles to choose from.

Was referred to The Import Connection by a friend who purchased a used Honda there, I was looking for a car for my daughter and only had a certain amount of money to spend didn't feel safe buying one from Craigslist or a private party, went down to the Ontario store, and to make a long story short left with a happy daughter and a 2006 Honda Accord that fit right in our budget!! great service and super selection! Will be going there again when my son's ready to drive,! Thanks again JAY.... read more

Found a car I really liked, drove it home and could barely get up the driveway due to transmission issues, I took it back to them the next day within 2 hours I get a call saying a professional Looked @ it and there's nothing wrong, I could get $$ back or find another car. I get to the lot and the sales rep. Tells me he test drove the car and could feel the Trans wanting to slip but it was boss decision. We looked at 3 different Cars with engine or Trans issues, they don't stand behind their warranties and wouldn't even reimburse me the $25 I put in gas! Will never go here again or recommend. read more

Bought a car from these guys two months ago, they stated the only thing wrong with the car are the front breaks and the motor mount needed to get adjusted...didn't sound too bad. I took the car home and within a week I was having transmission issues...I take the car back..Francisco says I'll let the mechanic take a look at it. A week later (mind you I had to rent a car for this week), I finally get a call that the car is ready (rebuilt transmission), car supposedly is good to go. I take it home and soon find out, it's having the same issues, I finally had time to take it back to them, again the mechanic will work on it. It's been 4 days and I've been trying to get ahold of them and NOTHING. I had to rent a car again for this week to get to work. Now I'm getting upset and I'm about to get my lawyer involved if this isn't resolved soon. read more

Worst mistake we ever made! My son bought a car from here and it lasted almost 2 months before the engine locked up on him. We called them and we were told there was nothing they would do for us. The warranty had expired and we were stuck with a car that needed a new engine, after paying over 4,000 for the car. Don't be fooled by appearance. The car looked in good shape but was a lemon. read more

Prices are good but most cars are very dirty on the inside. Most have minor to major cosmetic issues. I arrived a 5 of 11 in hopes to get a car. Finally Fransisco showed at 11:20. We spend the next hour driving 4 different civics and ready to make an offer when Fransisco said he needed to leave for a bit to take a car to a mechanic. An hour later he shows back up. We make an offer on the car we want. They have it listed for 5995 on the website but the Kelly Bluebook sticker they have in the window states the market value of 4,650 so we offered 4 and he said that the lowest the would go is 5k and he would need to get approval. I said let's move ahead and as I was calling my mechanic to arrange for an inspection Fransisco walks out and lets another customer take the car for a test drive. Who does that?? What a waste of 3 hours. Fransisco said oh he will be right back. Like I wanted stay there another minute. Save yourself the time and money and go some place else. Even called the owner Jay and explained the situation and he said he would Fransisco and call me back. That was an hour ago and no call back. read more

I just made the last payment on a 2000 Honda Civic which has given me 75,000 miles of of reliable service. From the beginning, this was a great buying experience. I first saw the car through the Auto Trader listing and called to arrange a test drive. Francisco was totally flexible on setting up a time in the evening and after a short drive, I knew this was a solid car. I let them know up front that my credit was a mess and they were very straight forward on what it would take to finance me. They set up "in-house financing" which made it easy for me to simply call them with payment by debit card each month. Keeping in mind, as with most used car sales, the car was sold "As Is" , I knew there was an issue with the radiator, but a one owner car that was otherwise perfect was worth the price to me. When I identified the radiator problem as a small crack in the upper tank the next day, Francisco offered to help me out with the labor on a replacement installation, but I found a shop close to home that gave me a great deal. How many times have you bought a used car and also felt like you found a new friend at the same time? If you are looking for good value in a used car purchase with a personalized buying experience, The Import Connection Ontario is the place! read more