Over the past couple of days, my husband and I have been helping my daughter find a replacement…read morevehicle, and today we found an amazing deal at Pacific Auto in Fontana. The entire experience was smooth and stress-free. The customer service was exceptional, and Dominic went above and beyond to ensure every step of the purchase was handled with care. He was knowledgeable, patient, and incredibly helpful in completing the purchase of our daughters new vehicle. We truly appreciate the great service and highly recommend Pacific Auto in Fontana.

Absolutely terrible experience. We drove out to this dealership for a 2014 Ford F-150 Lariat listed…read moreat $13,995. My boyfriend had already test-driven the truck earlier that morning and was under the impression that we could purchase it for around $15,500 out the door, including taxes and reasonable fees. Before going, I looked up the dealership and saw its 2.4 star Yelp rating with over 1,300 reviews. Many of the one star reviews described the exact same experience we ended up having. Unexpected markups, mandatory add-ons, and misleading pricing. I wiiiish he would've listened when I tried telling him this. When we arrived, we were left standing outside in the heat for over 10 minutes waiting for the truck, only to be told that it had supposedly been taken for a test drive. We were then told it would be another 10-20 minutes. At that point, I asked that we simply discuss the numbers. The truck was advertised at $13,995, and we came prepared to pay the listed price plus taxes and reasonable processing fees. Once we made it clear that we were not interested in unnecessary add-ons, the price suddenly jumped to around $20,000. For a USED 2014 truck with approximately 150,000 miles, they were trying to justify thousands of dollars in additional charges for things like door/rubber protection and other add-ons that we never asked for and are apparently non-negotiable to begin with. Almost like that should've been added in the original pricing! When we questioned the massive price difference, the salesman repeatedly avoided giving a straight answer and eventually hit us with, "Well, we have to make money somehow." Yes, dealerships need to make money, but that doesn't justify advertising a vehicle for $13,995 and then attempting to add roughly $5,000 in undisclosed charges once the customer is sitting in front of you. The salesman also tried to explain that taxes and pricing "vary by city," as if that somehow justified the enormous difference between the advertised price and the final quote. In Fontana you can expect to pay 1,300 for the exact vehicle mentioned (not $5,000). I have no idea why he thought it would be worth trying to argue to begin with. Classic bait-and-switch sales tactic. If the truck was actually $20,000 after mandatory dealer additions, then advertise it for $20,000 instead of $13,995. We could have saved ourselves the time if he had simply listened to all those one-star reviews describing the same exact behavior I had showed him IN THE FIRST PLACE. Save yourself the time. Ask for the out the door price BEFORE making the drive, and get every fee and add-on in writing.

Leo is excellent. Come buy from him and Sunrise Ford Fontana. Thanks to him and his team, I…read morepurchased a new Ford Ranger!

My experience with Sunrise Ford was wonderful. This was my first purchase of a vehicle from a…read moredealership, and I went in with knowledge, but also a preconceived notion of what dealerships often come with; haggling, pressure, dishonesty, and otherwise unsavory energy. Sunrise Ford however, removed much of that anxiety and concern from my head. I called in Saturday afternoon, knowing what vehicle I was interested in after seeing it listed online I was connected with Larry, who I later learned was a new salesman to the dealership, despite having many years of experience. Larry was able to provide me with the Carfax for the vehicle, as it was used, additional photos, pricing information, and had the vehicle ready and waiting for me when I arrived later that afternoon. Larry was very kind and upfront with all the information I needed to know and allowed me to peruse the vehicle at my leisure. When I was ready to make my purchase, Larry made things simple and guided me through every step and assured me with confidence and expertise. Above all, Larry was kind he was honest and he was fun to talk to and work with. He stayed on top of everything and communicated perfectly. The only thing I didn't get was a bow on my car, but he still made it happen by borrowing one from the showroom so that I could take my photos which he also took for me. With this being my experience thus far, I have no question that they will continue to take care of me should I have any hiccups or questions. Thank you, Larry and thank you Sunrise Ford. Larry, I pray you go very far in this industry.

I'm super happy with my van. Hecke has all the vehicles, and they're all equally clean and have low…read moremileage. They can help you with whatever you need and with the vehicle you require; as they say, they have everything.

Well worth the commute! Found a truck that I have been hunting for in my price range. A service…read morebody F 250. Spoke with Alex on the phone a few times and all of his correspondences were quick and professional. Drove out Sunday morning and met with Don. Equally kind and helpful. Answered all of our questions. Gave us a great price. Truck runs smooth. We were in and out of there in less than an hour. Thank you Don and Alex!!

JJ was great. He didnt come off fake or pushy when I purchased my car. He worked with the numbers…read moreto try and work with the best monthly payment, which isnt bad at all. I have had the car for a couple of months now and so far I am satisfied.

Staff was friendly and knowledgeable about every question and detail we had. Gracie was who first…read moreapproached us as soon as we entered the lot. She was super helpful and got us into a test drive immediately. We then sat down and talked to JJ and his energy was very welcoming and not pressuring AT ALL! Both were positive and brought us into an amazing positive calm atmosphere. JJ was blunt and honest about every step and was able to match what we were looking for! After all the phone calls with banks and finance talk, we were thankfully able to close the deal and walk out with the price we are looking for! All parties are happy and they offer an amazing warranty as well into our closing price! Process was easy not stressful at all and very happy with our car purchase today! Definitely will come back for our next vehicle and will talk to Gracie and JJ again!

Literally horrible not even two weeks into having my Mazda and the check engine comes on took it…read moreback to the dealer they said they will fix it they give me a call back to pick it up because supposedly it was working and ready to go but when I go to pick up the car the engine was smoking up and the rims were all scratched up and with a crack going down the bumper and the car still had the check engine light on.

At first I gave them a good review, but after having the car for less then a week it had nothing…read morebut problems. My 18 year old had to keep fixing all kinds of things on it were still waiting on shocks and yes I understand they're on back order but it's been 4 months. They have a few people that work their and I don't remember the guys name, he was so nice and said we could take the car and they'd fix all the lights that were coming on and check why she had to connect the battery and disconnect everyone she comes and goes. The car wasn't drivable for 2 months. We fixed a few things and went down there to the car place. The guy I had talked to on the phone (can't remember his name) was so nice and kind said he'd make sure everything is taken care of. We get down there and the rude guy said we're not doing any kind of work on this car til you pay the 250 that's owed. Ok that being said , she put over 2000 down and she has paid over 3000 to fix it here and there. I told him to wait til Jan 20 he said no I'm not waiting it's going to collections. I wouldn't recommend this place to anyone we got a bad car and the rude guy told me to tell the financial company that the car was perfect running ( it was for a min) so they'd finance it. The car is beautiful but it wouldn't pass smog if it needed to.

They were slow getting back to us but the price on a used Prius was exactly as advertised, Mathew…read moredidn't try to upsell us, no pressure tactics. They didn't work with us on price but that's ok as the price was reasonable.

So after a year and 4 months with my car that I bought from this scam dealer I paid 6k to get a new…read moreengine for my Prius that I paid 9k for I'm also just adding on another 2k for more work I've done recently totaling to 17k worth of work I would say again do NOT BUY A CAR FROM HERE. I'm gonna be petty and right in Spanish now. Así que, después de un año y cuatro meses con el coche que le compré a este concesionario estafador, tuve que pagar 6.000 dólares para ponerle un motor nuevo a mi Prius --vehículo por el que ya había pagado 9.000 dólares--. Además, acabo de desembolsar otros 2.000 dólares por trabajos adicionales que le hice recientemente, lo que suma un total de 17.000 dólares en reparaciones. Lo repito una vez más: NO compren un coche aquí. Also be aware of self selling practices I went to go look at a car with my girlfriend that she saw saw on road saying for sale when we got there I noticed the guy walking back to his car and letting his wife or potential worker of his do all the talking only for me to recognize him as the dealer who sold me my car recognized him instantly from his big back and small P so I told my girlfriend there was no way we're buying this car plus when I went in there website I noticed that the car was also listed there these guys are a joke and a bunch of scammers if you do go here I'd say go just to make a metal note of the staff stay safe out there folks

We had a great experience and a great deal. Special thanks to Oliver, Jakob, and Cash for all being…read morevery diligent and helpful throughout such a big purchase!

Purchased Mazda 3 Lathan and YZ helped me get into this car ! Amazing dealership amazing customer…read moreservice.

Bought a car here recently, only let you test drive on the streets so you cant get on the freeway…read moreto see if the car has any real issues, anyways bought the car, get on the freeway and car does nothing but shake all the way home, get the car to my house and take the wheels off and nothing but rust underneath and everything on the suspension is seized, ended up paying 4k to have the whole front end replaced, everysingle peice of it, i take partial blame for not crawling underneth to look at the underside and even trusting one of these hole in the wall dealerships, but i cant bellieve they sell vehicles in this condition and wont even budge on the price, im just happy a family that is barely getting by didnt buy this car cause they would have been screwed like the other people on these reviews, i would not buy a vehicle here unless you have a mechanic look at it first!!

DO NOT PURCHASE A VEHICLE HERE! You're better off going anywhere else. Purchased a truck here about…read more11 months ago less than a year and we've already had multiple issues with the vehicle. Within the first 3 months the issues began even with proper maintenance. Finally recently the fuel pump to the vehicle is now needing replacing which costs thousands of dollars. I called the dealership to see if there was anything they could do since they had sold us a failing truck and they said no, not even trying to help us what so ever. Now we are stuck with a 30k loan and a non operating vehicle. All they care about is getting a sale. They don't care weather or not the vehicle works just working enough to sell it. DO NOT GO HERE.