Very unprofessional…read more I hired this company as a contractor for my client but went behind my back and asked my client to pay upfront when I asked them to send me their invoice like a normal business. I was VERY UPSET. Not only did I not make any money from the transaction, I FELT REALLY EMBARRASSED FOR MY CLIENT. It seem this company don't value partnership and only thought of themselves. I had built trust and quality works with all the clients I worked with so this was beyond disappointing. I wished I never hired this person. I usually don't write bad review but this one needs to be said. NOT RECOMMENDED

I do NOT recommend this service! I was given a quote for a specified square footage but on the day…read moreof the cleaning, I was then told I had to pay an additional 20% on top of what was discussed because the living room was "extra large", even though the square footage had been disclosed in advance. They spent less than 45 minutes at the location and left puddles of water on the carpet that took two days to dry. They also refused to move any of the furniture to clean underneath and had the audacity of making my 65 year old mother move the furniture for them.

I am all about the NO HIDDEN FEES. First off, I got a whole bunch of messages since I requested for…read moreappliance moving assistance. A lot of companies gave the whole spiel of "$200/hr with minimum blah blah" or flat rate $7698475 for any move...which in my opinion was really overpriced or not consistent rates. If my move was 20 minutes (which is what it was with this crew), I'd still have to pay $400 total since the minimum was 2 hours? Anyway...Kitiona responded with a one liner amount, and no hidden fees. I was immediately drawn to this message. Not only was the response fast, the actual work of my getting my old refrigerator out and new refrigerator in literally took 20 minutes, I kid you not. On top of my dog barking up a storm, they were in and out quickly. The amount didn't change and everything went smoothly. I just wanted to say thank you guys so much! I love when the work is straight forward with no complications, and that's what you'll get with these guys.

Highly recommend! Hopefully, we will not have to move again for a very long time. But we'll be…read morecalling Kiti for all our heavy lifting and new furniture deliveries! Him and his team moved us out of a 4 story walk up with 3 different offload sites: to storage, to the new place, and to the dump. They were so nice and never complained even though it sucked. Thank you Kiti!

Sooooo, I Airbnb my place and some very small stains have appeared on my lime green couch. My…read morecleaners tried many approaches to try and get them out. Then I spilled an entire beer on it! I immediately began contacting companies suggested through my Yelp search for 'couch cleaning'. I was in contact with a few companies but Ohana extraction was quick to respond but most of all courteous and friendly. They had availability as soon as I needed it and I made the appointment. Marcus arrived promptly and had all of his equipment on a very nice neat looking cart that fit into my elevator. I made myself busy organizing my closet and gave him the space needed. The machine makes a little bit of noise but not enough to aggravate me or my neighbors. In under 3 hours my couch looked like it was brand new again! He used a protectant to coat the couch so next time there are spills it won't be so affected. I would like to commend Marcus on his hard work. My apartment has ceiling fans and no AC. He didn't mind it at all and I could see he put a lot of elbow grease into getting the job done. Thank you Ohana Extraction!

There's a reason why this company has the complete 5-Star rating!…read more Thank you to Marcus! I called on a Wednesday and we spoke over the phone about the pet accidents that I wanted to be steam cleaned and deodorized. Marcus asked me a few questions to determine the layout of the space (at the top of the stairs there's a hallway leading to the master, etc.), and quoted me a price over the phone based on that description. He was able to come over on Friday, just two days after my initial call! Great turn-around time! Marcus graciously called me prior to his arrival and then again when he arrived. I appreciated the communication. He politely removed his slippers prior to entering my home, and began his work just after 9am, and by 12 he was all packed-up, including cleaning up after himself and his equipment. He utilized multiple sinks along the way and wiped down everything - wouldn't even know he was here! He did my master bedroom (kindly worked around my furniture), long hallway and the stairs. Total cost was $172. He got all the stains out and it smells and looks a million times better. I'm so bummed I didn't take "before" pictures, but the after pictures make these old carpets look brand new! Thank you again! Without hesitation I'd call "Ohana" gain!

Great communication, great service. Definitely 10 out of 10., pricing is a deal and work is…read moresufficient. They cleaned my 3bd 2 bath 1200 sq rental in ample time ,including carpet cleaning and cleaning the enclosed garage that wasn't aprt of the list. Receipt provided via email, right on time for.my.move inspection If your in need, money in/move out or regular cleaning, hit them up. Very reliable and trustworthy....

I did not like this company at all and I don't recommend. The guy that came for a move out cleaning…read morewas extremely rude. The worst part was when I arranged this cleaning, I made sure I get a receipt upon payment but this did not happen. The guy just left complaining I am not patient. As I had to give a receipt to my management company, this was extremely important to have a receipt upon payment. Also, the level of cleaning was not good. It did not meet my expectations at all. I would have to take another hour to clean the floor to get rid of the dirts. I was expecting a professional cleaning but I felt like a person that does not really have experience. I was also expecting at least 2 people would come clean my unit. Considering the price, the cleanness and service are not really acceptable. The people that gave them a good rate may not have high standard for cleaning.

When I booked the move, I was surprised that they were ready to move me within a couple days…read more Instead of charging me a flat rate, I was charged hourly. I was also impressed because I didn't have to put any money down. When I checked other places for movers, I thought the prices were extremely high and they all wanted me to secure a deposit. Chris sent Mario and Zero. These guys were quick, kind, and professional. Everything was in good shape after the move and I was satisfied with my bill. Thank you Chris. If I ever have to move again or have friends or family that need moving. I will be calling you! You made my move easy and painless. Thank you, Mario and Zero! You guys were great and thank you for taking care of my 200-year-old furniture!

Excellent pricing & moving service! I requested estimates from many moving companies recommended by…read moreYelp. Sons of Aloha Movers responded with the most affordable rate for my specific needs + delivered excellent, quality service. After agreeing to their rate, the owner (Chris) and I were texting immediately to firm up details (he's very responsive). During that conversation, I mentioned my only concern was the negative reviews I read about. He mentioned transparently he was dealing with family and personal matters the previous year that's since been handled. Otherwise, he was very clear on his insurance coverage, timing, pricing, and necessary details. Because of COVID19, finalizing my home purchase became a nightmare with my move-out/move-in date changing. Chris was extremely flexible, understanding and adjusted things to meet my needs. He was sincere, helpful and completely understood what was happening. In the midst of chaos, he was honestly one of the more calming components of a major home purchase/move. Very local-kamaaina-way of helping me out and being fair. In the end - not one box or piece of furniture was damaged. Everything transported on time, in perfect condition. The two guys were awesome, helpful and took good care of our stuff. They made sure all our main furniture items were arranged where we wanted them. Overall, just great customer services between Chris and his crew. All good stuff!

I called this moving and packing company, explaining my situation. Spoke with a person named Carol…read morewho appeared to be very understanding and professional on the phone. I explained I had a 2bdrm, 2bath apartment with a digital keyboard and piano and asked if they could help. I explained that I had limited mobility issues due to an injury and that time was of the essence. She said absolutely they could help and that their rate was $280 per hour for a truck and 2 movers with a 2 hour minimum. She told me that for the 2 people it would be another $280 per hour and said once they assessed the apartment, an additional person would be $50 per hour. Although their website stated they were women owned and operated, only men showed up on the day of the move. I found out shortly afterwards that they were actually subcontractor who worked for a completely separate company. They did not appear to be knowledgeable about packing and stuffed my clothes which were hanging in plastic bags into other plastic bags to take to the truck. When a worker saw the piano, Carol was called and she told me there would be an additional charge and it couldn't be moved until the next week. I did have that kind of time. That was when one of the workers told me that I could speak with his boss to get a quote to move the piano separate from 808ASAP Movers. That caught me off guard as the quote that I originally received included moving the piano. This resulted in a lot of confusion, chaos, and raised voices. I then negotiated with the other workers boss to try to coordinate getting the piano out. Meanwhile, the person who was packing did not pack properly and broke a lot of my dishes and glasses, along with other things. After my belongings were moved to the new apartment, they left trash behind, and a trail of rubbish all the way down the stairs. A person from my former apartment complex came and took pictures and was going to fine me for the cleanup. A lot of my things were broken in the move as I discovered after unpacking in the new apartment....apparently since they did not have a dolly and carried things by hand or either dragged things to the truck. I repeatedly asked for a paid invoice after the move and was treated in the the most unprofessional and rude way Imaginable, even to the point of being threatened by a woman named Ally on the phone. After calling and emailing Carol for a copy of the paid invoice which is pretty standard practice by any reputable company, they blocked my number and would not answer or return any of my calls or emails. When I tried calling the Alabama number, it referred back to the Hawaii number. When I went to their physical address, it was actually an apartment complex, called the Oasis in Waipahu and not an industrial park or any commercial establishment. That by itself is a huge RED FLAG! When I checked with the Better Business Bureau, I discovered they have a number of complaints and have been operating without the proper license and insurance is for years. This is horrible! For any and all unsuspecting customers. When I called the contractor who actually did the move, I was met with the same rude and obnoxious behavior. Apparently they saw my phone number and would not answer or take my calls after I explained my dilemma with them in seeking a copy of a paid invoice. When I called a reputable competitor to find out what their rate would be to move a two bedroom two bath apartment with the piano, their rate was much less than $560 an hour I was charged by this unlicensed and uninsured company. I would absolutely never recommend this group of people who are putting themselves out as Movers to anyone not even my worst enemy! On top of that, they broke a lot of things, a lot of my furniture, including dishes, and left a mess which I have included below. I feel that this group of people took advantage of my situation, my limited mobility issues, and the stress I was under, and leveraged it to their benefit. This is not OK. Not in Hawaii. This is not the Aloha Spirit. Rather far from it.

Where do I start. I moved from Oahu to seattle, one year later after the business I moved to work…read morefor failed to stay active I moved right back. Both times Alley and her team were quick to respond, diligent in their time management and organization as well as kind and pleasant to communicate and work with. I want to say thank you to Alley especially during our transition back, we had gotten scammed by our first choice company. It was local and we were hoping they would move out stuff quicker. Thankfully we were able to prevent getting any money stolen but we had scheduled to move our stuff and then they never showed since, well, they were a bit sketch. Alley and her team came through very last minute (nearly a week before our flight back to hawaii) and did a magnificent job. I owe them so much

I am not one who would write a poor review. Usually bite bullet. But honestly super dissatisfied…read moreand disappointed with this company. Over charged. Didn't keep their word on their end. Wouldn't use them again. The only good thing was that they were pretty fast to get the job done.

*DON'T DO IT - YOU'VE BEEN WARNED*…read more Michael was hired to "professionally clean" our 1 bedroom, 1 bathroom and shampoo/vacuum/steam our carpet on 12/3/2019 at 9am but he came about 15 mins late. Whatever, it was fine. He initially quoted me $375-$425 on yelp but after our initial walk through he changed the quote to $492.15 because he didn't know our living room and hall way had carpet. Ok whatever, that's fine too. I just needed the place cleaned out. At the final walk through, he did his little calculation on his phone and quoted me $497.xx Kitchen: Micheal strategically cleaned out specific drawers/cupboards in my kitchen so that when we did the final walk through, he knew exactly which drawers to open to make like he actually cleaned. He told me he cleaned behind my fridge to which he did not do. He did not sweep or mop my kitchen floor and he left stains on my counter top (see picture). He states there was "roach infestation" and wasn't able to clean certain areas of the Kitchen but per the Terminators that we hired, there wasn't any activities (unnecessary money we spent believing Michael and his lies). Bathroom: This dude left under our bathroom sink untouched, left the bathtub faucet with soap scums, the toilet still had the toilet ring. The toilet itself was just wiped on the top but he left the sides and bottom untouched. Also left the bathroom floor as is, no sweeping and/or mopping. He strategically stood in the middle of the bathroom (our bathroom isn't that big) and explained everything so I was not able to get in and get a good look on everything he claimed he "cleaned" (see pictures). Carpet: This one pissed me off. This guy literally just put water on my carpet and ran his vacuum over it. He did not steam, shampoo or put any stain solution on it. I know this because we had to get another guy come in and do what Michael was suppose to do. *GO SEE EXCELLENCE CARPET - YOU WON'T BE DISAPPOINTED* And he told us Michael did not do any of the above. When I did my walk through with Michael, I asked him about some stains on the carpet and he said "Yeah, I tried to get it off but it just wouldn't" - so funny he said that because when he left my husband scrubbed it off with a bottle cap and the stain came right off. Also, my two closets in the unit had carpet in them and this guy did not have the decency to at least vacuum the insides. Overall this guy and company is a SCAM!! Please please please don't hire these guys. I saw 2 previous bad reviews but I went with him anyway because he quoted me the least (ha!). I initially begged Michael to give us a refund back on our carpet or at least come back and re-do it but he said he asked his service manager and they are unable to do carpet refunds. It is funny he said because on yelp it says he is the owner. LOL Michael reached out to me after my Husband posted a review. All of the sudden he can do carpet refunds now, he requested that my Husband take off his review and he will refund us back $120 from our $497. He said he will only give me half of this $120 back AFTER I sign 'removal waiver with yelp' so no further can be posted. I told Michael he can keep my $120 and I'll write my review so that hopefully no one else can fall for his scamming ways. It was definitely a hard lesson to learn especially since it is the holidays and I have little kids to buy presents for. P.s Michael - Wish you and your family a Merry Christmas. Hope you buy them something nice with my $497 dollars. UPDATE: These pictures are my pictures and they are not meant for "black mailing" but to simply prove that Michael did such a bad job. I don't care about how much Mike quoted me. It is the service that you provided that I am dissatisfied with. And yes, please have Yelp review my account. Most of my reviews are 5 stars and I always like to write good things about people. ALSO, NO COMPLETE REFUND was accepted like Mike here says. Another Lie! LOL

I think this company is very rude and unprofessional. They offer move out cleaning service At $500…read more That is what I needed but got the run around. They showed up yesterday and said it would take three people to clean a 2 bedroom apartment. So they said they needed to reschedule the next day. A no show. An hour after the appointment time I sent them a text asking where they were. They were extremely rude and said they are a cleaning service not a junk removal service. The apartment is empty except for a few items in the fridge. Do not hire them!

This is the second time ( and I know it won't be the last time) I chose Pacific Cleaning. Last time…read morewas a month ago for my carpet due to my puppy's poop accident. Just moved out of my old apartment so I needed a detailed cleaning for the entire place. The team showed up and 4 hours later, I can't even recognize the place, it looked brand new, and I feel that it is cleaner than when I moved in!!! Even with the old kitchen vent was being scrubbed and cleaned !!! They are so detailed and cleaned every little corner that you can see!!!! The whole place smelled like new!!! Thank you Pacific Clean!!!!! Yall should choose their service and get your money worthy!!!