Excellent place which I highly recommend. My wife was treated well by all the nurses especially…read moreDonna.

Excellent care. My aunt has been here for years and is very happy. Loves the people and the staff.read more

Just as I predicted. I wrote a review a couple of months ago. A concerning one to say the least…read more I received a song and dance noting how they strive for excellence and their top priority is the care of all patients. Their response asked that I contact them privately. Hell no!! Look at your 1 star ratings - there are so many - it will keep you reading for awhile. the information shared on the ratings is enough to make change if you wanted. My review is nothing new. Again , this place is a disgrace and no one should place a love one there. This is not just me or other families. A doctor from a hospital spoke to staff after the grove caused the patient a trip to the er which resulted in deterioration of the patient. After getting off the phone the doctor turned to me and was in disbelief noting the lack of knowledge and how grossly unprofessional the medical staff member was. I cannot stress enough how god awful the Grove is. If you want untrained, unprofessional and quite frankly unqualified individuals caring for your loved ones , you find your place.

The Grove is truly an exceptional facility. From the moment we arrived on a Sunday night at 8:32…read morePM, my mom was immediately welcomed and her care began right away. Within moments, a team of five professionals were already attending to her. I was completely overwhelmed--in the best way--by their professionalism and kindness. I couldn't stop crying, not from fear, but from joy and relief, knowing my mom was finally in a safe and caring environment. Just prior to this, my mom had been at another facility for less than an hour, where absolutely nothing was done. We brought her back home because it was clear she wasn't receiving the care she needed. The contrast with The Grove has been night and day. In just 12 days at The Grove, we have already had an in-person care team meeting. Together, we agreed that my mom should see a specialist physician. The meeting was yesterday at 1:00 PM--and by this morning, I had already received a call with an update confirming that the physician had seen her. If that isn't true care, I don't know what is. Do not hesitate to bring your loved one here. They will be fully taken care of with patience, compassion, and dignity. And just as importantly, the family members are also supported and treated with kindness. We will forever be grateful. I would like to recognize the following exceptional team members who have truly been a blessing to our family: Razel Gallo Director of Community Outreach Liaison Anjali Sebastian Director of Concierge Services Shatirra Lee Social Worker Jessica Davidson Director of Rehabilitation Nicole Pacheco RN If I could name every team member, I would. An outstanding facility with exceptional professionalism and kindness throughout. Forever grateful,Beth Zambrano

I am very pleased that I chose BrightStar Care of White Plains. Their commitment to client care and…read moreintegrity of their staff make families of loved ones completely at ease knowing that they are being looked after the way a family member would look after them. In essence, I am happy to say that BrightStar Care of White Plains are our "extended family."  I would highly recommend BrightStar Care of White Plains to anyone who asks for in-home care as they are, in my opinion, the best and most trusted in their field.

Brightstar has excellent caregivers . They have been with the agency for a long time and love their…read morejobs . The office staff is very helpful. It was a great experience everytime we need their assistance

Incredible help from Leana! She knows the ins & outs of Westchester, and helped us find and secure…read morea coveted senior living facility for a family member. She is always available, extremely prompt, and a great sounding board for things that come up. We had no idea how to approach finding a place for our family member and she provided thorough insights and tailored advice based on our situation. We couldn't have made this a successful transition without her. She also has a great network of referrals. Thank you!

New Leanna Walsh is amazing. Working with her was an…read moreabsolute pleasure. She spent the time figuring out what our needs were and came up with amazing choices. It was hard to choose. She is thorough and organized. Leanna follows up and answers questions and even visited my dad at his new assisted living facility! I would refer her any day !

The adult emergency triage nurse was a older YT man and was extremely rude. So rude I did feel…read morecomfortable answering questions from him and they refused to have a different nurse assist me/ Finnish with the questions. Worst hospital in the area for so many reasons but that was just my most recent experience and it officially my last time choosing to go there for ANYTHING. I hate this hospital. It's like most of the nurses have a chip in their shoulder which is strange when you are going there for help.

I am currently here and the wait to go back to get seen has been for over 4 hours. no EMERGENCY…read moreroom should have people waiting this long especially if it has to do with chest pains when having a history of asthma and getting dizzy by the amount of people that are here. when we ask the staff they are super rude and tell people to just wait. we don't come here to just be idiots we come because we have an emergency. i thought this hospital would be better and quicker to come to since i was in school up the block from here but no i should've just gone to one in new rochelle smaller but are seen quickly. if i could give zero stars i would

Wonderful people to deal with. They helped us navigate a…read moredifficult situation with kindness and compassion.

Let's face it: people are living longer and needing more care as they age. My family encountered…read morethis reality head-on when our grandfather was diagnosed with Alzheimer's. Initially feeling helpless, we soon turned to Elder Care Homecare, on the recommendation of friends, and found them to be the best home-healthcare agency we interviewed, hands down. In practice, they were as good as we'd expected. They were able to give us comfort that our grandfather was in capable hands while we were at work. The aides were not only competent but also trustworthy -- a critical factor when choosing to grant access to a loved one's home. Perhaps most important, the staff was accessible. I cannot emphasize this enough. Especially in the first weeks after we hired Elder Care, we wanted frequent updates, and Elder Care rose to the challenge. Rather than make us feel like we were annoying them, the team was a pleasure to work with, keeping us posted in real time and offering a window into our grandfather's treatment. We got the sense that the whole team actually cared.

As a Certified Senior Advisor and placement specialist, I have worked closely with Tiffany Kraft of…read more"Bridge A Way to Seniors", and I highly recommend her. Having collaborated with her for years on complex cases, I know first-hand that her expertise as a Licensed Clinical Social Worker [LCSW] is exceptional. She handles challenging client needs with immense skill and compassion. She is a trusted partner and a true credit to her profession. Whenever I have clients facing difficult transitions or complex clinical needs, she is my top referral. Her intervention is always effective, professional, and deeply empathetic. We often co-manage cases to ensure seniors find the right care facilities and support. She is an invaluable resource.

Amazing company!!!!!!! In the most difficult of times they helped us navigate through to get help…read morefor our elderly parent. This company is the best kept secret ....... when you are looking for help and nowhere else to turn this is the place to call!!!!!!!!! Tiffany is outstanding , understands and compassionate. We would highly recommend her to everyone!!!!!!!!!

I was on vacation in New York, and having grabbed my wife's AirSense11 by mistake instead of mine,…read moreI realized I had forgotten to pack the power supply. I called Apria and they sent me to the Elmsford location, 40 miles from our hotel. I was in the waiting area with another client when the representative walked in. I explained my situation, showed them the machine and they said that the sticker on the bottom came from a different company and they wouldn't help me. I told them to look up my account to see that I used the same exact machine, and that I had spent a hellish night sleeping without it and that we were there for six more days. I begged them to lend or sell me a power supply. They refused. I offered them $100. "No". I offered them $200. They said no. I told them I would die without the machine and they said, "no, you're not going to die." At this point, I'm pleading with them to lend me a power supply and they're refusing. Finally, the other person in the waiting room offered to go home and bring me his. At this point they finally relented and brought one out, but told me I had to physically bring it back after I told them I would overnight it to them when I got home. "No, you have to bring it back here because it could get lost." I told them that we would be on the road for two more nights after leaving NY, "No, you have to bring it here." So, after debasing myself begging and pleading for an hour, I finally got the part and we went back to the hotel. My wife suggested seeing if we could get one on Amazon. Sure enough, they had one with same day delivery for $20. I got it that night and the next day, we took the 80 mile round trip to Elmsford. I told them how I was angry that they had reduced me to degrading and humiliating myself by begging and pleading over a $20 part, and I barely got an apology. If this is how Apria treats their patients who rely on them to keep breathing, I'm done with them. A healthcare company is supposed to help their clients, not demean, debase, humiliate them and rob them of their dignity by making them beg for $20 part. The Elmsford office is rotten to the core. The staff, at the very least, needs sensitivity training, or at best, needs to be replaced by more care-forward staff.

I've been getting my CPAP supplies from Apria for quite a few years. Recently I received a new…read moremachine. With the machine they sent me a mask. I did not order the mask and it was not the mask I used. I called them last Friday to let them know it was the wrong mask. After transferring my call a couple of times, I was told someone from supplies would call me in a little while. I never received a call. On Tuesday, I called again. Once again I was given the runaround. Then I was told I could not return the mask and would have to pay for it. I'm currently waiting to here from my doctor to see if I can change where I get my supplies. This is a terribly run company.

STEPS Home Care, based in Westchester and now in Connecticut, is family owned by sisters Jennifer…read moreBaukol and Lisa Wade and they care deeply about their clients. Jennifer personally visits her clients, hand-picks their companions/aides to make sure it is a healthy and happy fit. My parents live in California, but if they were local, I would not want anyone but Jennifer and STEPS to provide their care.

From the owner: Steps Home Care has joined the Home Care Assistance family to the business information and put our…read morelogo in the photos section. All of our Home Health Aides (HHA) are Certified and have at least 2 years of prior experience. HHAs provide hands-on, non-medical care to those experiencing physical and/or cognitive impairments, which make it difficult for them to remain independent. This level of care is often more than an informal Caregiver can provide. Our HHAs provide help with Activities of Daily Living such as, light housekeeping, meal prep, medication reminders, transportation, transferring, help with ambulation, hygiene, toileting, etc.