Do not use this company! We had our entire new-build home floors - hardwood and carpet - done…read morethrough our builder with Lux in 2017. Every single room in the house that has carpeting has major buckling issues. A couple of years after the home was built, we had lux come out to stretch and fix this issue at our OWN cost, which was significant. And the carpet buckled badly again shortly after. I have tried calling to talk to someone. I can only reach Jackie at the main number. She is very nice but is unable to help. Each time she assures me that she is sending a message to her superior Claudia and Claudia's superior, Brian Wilson, requesting for them to cal me back. And NO ONE has ever called me back. Horrible product installation, even worse customer service. Although there is a one year warranty, no one expects major issues with such a significant purchase after such a short time. Waste of money. Be ware!!

As part of a larger remodeling project, our builder recommended Lux for all the flooring in our…read morehome: new wood floors, a carpet runner for the stairs, and vinyl tile for our laundry room. Lux has a HUGE selection, and they provided expert guidance in explaining the differences among the types of flooring. We were unsure of which stain color we wanted on the floors. Lux came in and stained large sections of the wood in six different stains so we could more easily choose the color. In particular, our sales contact (Heather) was outstanding to work with. Not only is she a lovely person, she was highly responsive and quick to get back to us with answers to our questions. After the project was completed, we decided we wanted (additional) carpet runners. Heather worked diligently to get the carpet cut and bound to our specifications (long story but we wanted something a little out of the ordinary). In addition, some binding on one of the carpet runners came loose a year or so later (turned out to be our fault - perhaps we're a little overzealous with vacuuming). Heather & Brenda arranged for the runner to be picked up, repaired, and returned within a week. All during the time of Covid, when nothing is easy or fast to accomplish! I highly recommend Lux for any type of flooring needs.

The carpet technician came to the Condo in a timely fashion. It was very easy to get an…read moreappointment and the quote that was given was in a very professional format. Unfortunately for Carpet City, but very fortunate for us the Condo sold before we had a chance to work with them.

Based on all the five star reviews, I would hope my experience was the exception. I scheduled a…read moreconsultation to get a quote and got a no show. Pretty straightforward -can't rate them on any other point other than their disregard for a scheduled appointment. Funny enough, after the first no show, they offered to make it worth my time if I gave them another chance. Shame on me. I scheduled again only to have another no-show from Carpet City. I ultimately hired a different contractor that showed up.

Absolutely horrible experience with this company. We were working with a salesperson, Warren, for a…read moretotal house LVP installation with stair runners up until the end of June with installation at the beginning of August. Installers show up without stair runners, never added to the work order, never ordered. Got passed around from person to person until I ended up with Mike, who was totally dismissive. Said Warren didn't work there anymore and we "couldn't" have stair runners with LVP anyway. No explanation for why no one reached out to us after Warren left or why we were sold stair runners and LVP if they weren't compatible (which isn't true). Finally had to go to corporate to get someone to take this seriously. Now all of a sudden we *can* have stair runners but someone has to come measure, order them, then schedule a separate installation. No apology, no explanation for what happened or who dropped the ball. I would never work with this company again and we are still trying to unravel what happened with our installation. No accountability, no apology, just Mike offering lame excuses about how he, the director of operations, has no idea what's going on.

This is specifically for Nikki B. and Michael G. My family and I felt really welcomed when I…read morevisited this place last weekend. My family and I really appreciate their customer service, and they seem to really care about you. Nikki took her time to find me what I wanted. I will recommend friends and family to this place. This definitely is a better experience than stopping at other hardware stores. :) Thank you so much, Nikki!!

Zero stars. Avoid at all costs! Terrible installation, and the owner, Chris, completely avoided…read moretalking to us to resolve the problem. I'm sorry but that's extremely cowardly to completely avoid talking to a customer to resolve an issue. The installers did not remove the old carpet padding, despite it saying to do so in the contract. We did not find out until later when we needed to pull up a corner of the carpet. Was baffled that they literally cut corners. They also didn't tell us that the subfloors needed repairing and did a crappy job of patching it with scrap wood. I'm particularly baffled that the owner won't even talk to us. He obviously knows that they do shoddy work. Terrible service, terrible installation, terrible resolution, terrible company.

I wanted to thank Chris Marks of M&M floors for giving us detailed and sound guidance on the…read morequality and durability of the existing hard wood floor in a condominium we are contemplating purchasing. We were uncertain whether the existing flooring was solid hard wood, engineered hard wood, or even luxury vinyl and had questions about the floor's composition and care and refinishing. He accompanied us to the property, examined everything with care, and answered all our questions with great patience. He is obviously very experienced and knowledgeable in flooring and we will certainly hire him for future work in the event that we replace or refinish the flooring.

Capital Carpet has been great to work with. They went above and beyond in replacing flooring in my…read morecondo in DC with beautiful hardwood and a painting refresh of all the walls and trim. I worked with Kavoos Rad, the owner of Capital Carpet, remotely to get this project done and it was effortless. Capital Carpet responded quickly, scheduled the project when I needed it done, and provide updates and photos as the work progressed. It couldn't have been easier. I highly recommend them.

I would definitely recommend Capital Carpet, LLC. They came out and did an excellent job. I didn't…read moreexpect them to finish the job as fast. They were professional and focused on doing a great job, which they did. The scheduling process was also simple. I will definitely contact this company again for future jobs. Thank you for your services!

We selected Royal Floors to replace our kitchen floors because they're a local, small business…read more We stopped in on 12/8 just to look around, and Reza was extraordinarily helpful, and even came to our house about 30 minutes later to give us an estimate. The price was fair, the work was scheduled quickly. The team showed up nice and early in the morning, and were done at about 4pm, and when they were done, the floor looked amazing. Start to finish, everything done in less than two weeks. I would very highly recommend Royal Floors, and plan on using them for future jobs.

I had the kitchen, dining room and entry way hardwood floors replaced over 2 years ago and Amin…read moreJenati worked with the insurance company to make certain that it was covered since there was water damage. The new flooring was installed and looked great. I called Amin about 3 or 4 times over the past 2 years as I wanted boards replaced, etc. Amin was always so easy to work with and always called me back to let me know when the work could be done. He is great working with people especially me as I can be a bit of a "pest" and never made me feel like I was a bother to him. I would recommend Royal Floors to anyone without reservation. Joyce Aramburu

Paul and his entire crew do amazing work for our home sellers and buyers. We've recommended them…read moreat least 100 times if not more. They do spot on work every time and manage the entire scope of the project - flooring, painting, cabinetry, ceilings, plumbing, tile work. Anything you need - they'll do it AND coordinate all of the crew which is heaven sent for our home owners who have other pressing matters. If they can't do something due to time constraints or scope of the work - they always are upfront and tell home owners the reality instead of "just what they want to hear". They have completed every project we've referred them to on time. What company can say that?!

We had floating laminate floors installed less than 5 years ago and there are major gaps in between…read morethe boards in every room we have. When we first used them, they did a shoddy job and had to call and ask them to come back again to fix some trim and molding. They simply glued trim in between our dining room and kitchen and almost immediately it lifted off. Since then, we've had to nail and fix it several times ourselves. I've lived in homes with floating floors before and never had had the issues that we've had with these. The only reason we went with this company is because the previous owner used them to install the kitchen flooring and wanted to match it. (Which they denied that they installed the kitchen floor when I called recently to ask about all the gaps showing up. I have all the historic emails to prove otherwise.)

Avoid this company. Hired them for a basic carpet replacement and received an incorrect…read moreinstallation; installers first insisted it was what I ordered, then admitted the mistake. They returned three times to fix it, broke a closet door (took months to resolve), and their worker was dishonest and argumentative. After months of hassle and a threat to file with the BBB, they eventually replaced the door and corrected the carpet. I won't use them again, won't recommend them, and hope this saves others some serious pain.

Devin and his team were a pleasure to work with. Scheduling was easy, their patience - involving an…read moreextra trip to our house - was very much appreciated, and we're very happy with the carpeting installed on our stairs and 2nd floor. The install was quick and painless, and everyone was courteous and responsive to our questions. We're fans!