Beautiful room. Lobby huge with lots of areas to sit and talk or read. Fantastic breakfast buffet…read more Next to market place with 90 stores & restaurants. At front desk Meet & Scott went out of their way to make our stay (for a medical procedure) seamless. Talk about great first impressions when you walk in! When traveling we've stayed here several times in the past. They are currently doing remodels of rooms, but no mess or noise. Very impressed .

This was a pretty swell stay. There was an issue with third-party credit card authorization, and…read morethe team at the front desk was ON IT. They made it a priority to contact the party and resolved the issue immediately. Andrea, in particular, stood out as extremely helpful. Every single staff member who I encountered during my stay was congenial and ready to help in any way. Props also to Jackie at the restaurant...she knows her people! On my second night, she remembered me and was so kind. I could tell that some of the regulars at this little bistro of a place (in a hotel, mind you) came back for her friendliness. My only reason for the 4/5 rating was because maintenance was extremely loud next door to my room. It had to happen, and it was in the afternoon, but it was cacophonous. If I ever return to the Boston area, I wouldn't hesitate to book this place again.

I wanted to share lots of photos and details as I had a hard time finding some from guests prior to…read moreour trip! Hopefully this helps. We stayed here for a week and it was great. The rooms come with body lotion, hand soap, shampoo, conditioner, and shower gel. I love the smell of these and have used it, even though I brought my own conditioner and shampoo. There's also a mini fridge and a microwave. Ice machine is nearby the elevators. Room service is only provided upon request and is between the hours of 9am-noon I believe, maybe longer. Breakfast during the weekdays is from 6-9am, with alternative hours on weekends. Breakfast usually always consists of waffles (self-made), fruit, juice, coffee, and bagels/bread to toast. They alternate between sausages, potatoes, eggs, and Canadian bacon. There are usually people already down there by 6am, some even before then while they're still setting up. There's lots of seating with a back seating area as well. There is a Starbucks (no-drive thru) and Chick-fil-A (drive thru) in the same lot which is nice. The hotel lobby locks after 11pm, so be sure to have your room key to scan to get back in.

Pretty strange place. There's a bar but no bartender. I tried to go back to grab a glass since in…read moremy room there's only paper coffee cups (not even cheap plastic ones) and I wanted to drink some whiskey I brought, but the door to the bar was locked (it was 8:30pm, prime hotel bar time). I went down for some Advil (or anything) for a headache. They had no pain reliever of any sort. But what they DID have was condoms, but ONLY Magnums. Which is great if you're one of the few lucky men with an enormous hog who forgot to pack your Magnums, but what about the other 95% of us? Good thing I wasn't shopping for condoms. Room is spacious, probably remodeled in the past few years, and it was clean. The tub/shower faucet was loose and coming out of the tub but that's mostly cosmetic, still. The mini fridge was turned off and there was a loose tray just laying around on a shelf.

We spent 2 weeks touring Cape Cod and coastal Maine, and this was one of the best places we stayed…read more Lovely, clean property. Very quiet room with a nice kitchenette, fully equipped with a full size fridge, microwave, dishwasher, coffee maker, toaster as well as pots, pans, dishes, and silverware. The only issue we ran into was there was no TV remote in our room when we checked in, but the very friendly gentleman at the front desk quickly found one. Full breakfast with lots of choices including waffles, The dining area seems small for the size of the property (especially on the weekend) but we easily found places to sit. There's an indoor pool and 2 exercise rooms but we didn't get a chance to check those out during our stay. Nothing really in walking distance, but lots of restaurants and shopping within a 5-10 minute drive, and there's a sign at the front desk saying the hotel offers shuttle service locally. We'd stay here again in a heartbeat, and would recommend this property to anyone looking for a nice place to stay in the area.

This was one of the worst experiences of my life, I originally went here due to a house fire in Feb…read morewhich lasted all of 3 days there was dry animal feces on the carpet and the place was filthy, so I left. I tried returning after renovations only to find 1. no air conditioning it broke first week, and they threw an old one in the window, then no dish washer, maid service was bitter and angry I decided I would do my own cleaning as they use the same dirty mop in all the rooms. Nobody knew how to make keys, my room was literally 100 steps from front door and I would have to go down several times in a row to get a key. My first night over I woke in the AM they changed the continental breakfast time, I asked for food as I had not had the chance to buy food yet, I was told "I feed my good people" ?? At that time she gave me a croissant, egg, cheese sandwich which was hard as a rock. I went to the general manager he called me 401, highly inappropriate in my opinion. I called corporate then they probably told them to sit me down to speak, the best they could come up with if they have time in the morning they can grab me a yogurt. After which there was no eye contact, no guest staff resolution. On another occasion I observed a very intoxicated man on the daily chewing tooth picks that he would throw on the floor every where elevator lobby etc. I have two small dogs and I was worried they would grab one and cause an issue as I was with letting them in to do repairs and justifiably so as I have photos of the screws they left on the floor as well as the screws that were frequently left by the elevator after several repairs that were done in a very loud elevator in just less than a month. On another occasion I was woken not by the desk staff or breakfast maker smoking and yelling per usual in the front of the building, but by a company they hired to leaf blow, I was woken up on a weekend by 7:20 AM when I went to my vehicle it was covered in mud, leaves etc. I was concerned I would have issues with the paint on it, so I went to tell general manager, and he just put his head down, so I called corporate and I realized my complaining is just making things more tense I verbalized it to the person on the phone when they asked what did the general manager do I told them he ignored me and put his head down. A few days past and I got a message from Insurance company that they Marriot Bonvoy general manager asked that I relocate by tomorrow. I returned to the hotel to ask what the issue was, the general manager said that my dog had excrement in the lobby and the luggage cart someone used dragged it around the hotel. I asked to see a video he shows me at the elevator and one of my two little dogs under 13 lbs. did in fact poop but not to my knowledge as I had just walked them for an hour, and I was looking forwards at the elevator. So much for dog friendly hotel. I found almost all the staff to be highly inappropriate with dealing with any issue there was no listening to consumers concerns, no compassion or empathy for a 63 y/o woman whose home just burned, never any positive language I was actually yelled at by a maid who said in the beginning she didn't speak English for taking a towel off her cart without asking, English was not an issue that day what a miracle. There was never as clear-cut answer on questions, and they never admitted to their mistakes. So, without warning they throw an elderly woman into the streets two days before Thanksgiving, which was a blessing I don't have to be afraid of their odd staff i.e. security guard walking around with a ping pong paddle and there is no table, the police being there more than guests etc. When I did finally try the breakfast, I was in the bathroom all day I'm guessing they recycle food and or don't refrigerate appropriately. The only thing consistent at this hotel is poor customer service!!

Positives : room was clean and so were the common areas INSIDE the hotel…read more It's a pet friendly hotel. The staff was all very friendly and kind. Negative: the amount of dog poop around the outside of the hotel was outrageous. I 100% agree that it's the responsibility of the pet owner to clean up after their dog. I certainly did. But walking her was like walking on a mine field. So nasty. After several days, it was obvious no one was going to clean it up. I brought it to the staff's attention and they promised to take care of it. However, it was never cleaned up before I left and my stay was nearly 2 weeks long. It stinks (no pun intended) because it makes an otherwise great stay - well okay not RUINED - but it was enough to make me not wanna stay there again. To know of literal hazardous waste all over your property and just leave it there is Wild.

I stayed here for five nights at the end of April while on a work trip. The location is right off…read moreI-93 and I-95 which makes it very convenient. My last visit to the area, I booked the same hotel brand further North and closer to the New Hampshire border. I discovered at that hotel I stayed in farther North, I was going the same direction as people who work in Boston and travel North to home. The traffic was so busy at rush hour in those directions they open the breakdown lane (shoulder) as a travel lane. This time I decided to stay in a hotel closer to Boston because I would be traveling in the opposite direction of traffic during rush hour. I noticed this hotel is both a Homewood Suites and a Hampton Inn. I chose to book the Homewood Suites and selected a king studio suite because I knew I would have a little more space to do work in the evening and watch TV at the same. I also appreciate the kitchenette and full size refrigerator with other essentials for a longer stay. I booked and checked in online ahead of my visit. When I arrived I went to the front desk to get a key for the room because I've had some difficulty using the digital keys in the past. I ate a small breakfast each morning which was included. I was thankful the breakfast started at 6am each weekday because I needed to leave relatively early. Each morning there was a form of egg and meat and a couple of days there was also a potato. The eggs options ranged from scrambled to cheese omelets, to western omelets. The meat ranged from Canadian bacon to sausage patties, sausage links and diagonally cut link sausage slices. They had bagels, bread for toasting, oatmeal, a waffle maker and some other options. I was able to get something for breakfast each morning. In addition, there is a Chick-fil-A practically in the parking lot for the hotel which is open from 6:30am to 10:00 pm. I was able to relax a little during my off time from work and get some rest. Overall this was a great stay, it was quiet and comfortable. Other than the room and the breakfast I did not check out any of the other hotel amenities. I would recommend to others.

Solid hotel in this area. All the rooms are the same in this hotel, as it comes with a suite…read more The swimming pool water is too cold to my liking. Make sure to always bring your room key card for swipe access. Free breakfast in the hotel lobby that starts 6:30 AM on weekdays and 7 AM on weekends. No EV charging available, but free overnight parking. Appearances wise, the rooms are slightly newer/nicer than the Hampton inn next door. In reality, you can see how dated this hotel is: the corner pipe paint is peeling off, slow toilet flush, tub is updated, etc. I talked to the hotel and they do a refresh every 8-9 years. I think this hotel has been around for 30 years and it is the oldest hotel amongst the three: Hampton inn, homewood suites, and springhill suites. Breakfast selection changes on a daily basis, but it is essentially the same as the Hampton Inn next door. I wonder if they run the same menu on a daily basis with slight variation. Public bathroom is also located on the first floor if you need to use it. Nice lobby area. If you need anything like extra towels or trash bag, you have to go downstairs and ask from the receptionist. I don't think they have enough staff to send stuff to your room. Love the fact that the room has pots, pans, plates, utensils, dishwasher, etc for convenient kitchen needs.

Unfortunately, things just keep getting worse here…read more Once again, staff are wonderful. However, management is clearly out of touch. They're doing renovations on the entire building, and the only acknowledgement to guests is a little card in the room saying "BIG NEWS! Sorry the windows are covered in plastic, but we promise it'll be worth it!" I'm certain this will make those staying in this hotel for just one night incredibly happy. That was sarcasm in case you didn't clock it. Sorry for a poor press, but I know you can do better! Please try harder!

"Sweet things from Boston So young and willing…read moreShe thinks I'm crazy But I'm just growin' old" (Steely Dan) Our first impression of the hotel was far from stellar. We arrived before noon and were hopeful our room was available, which it wasn't. We figured we'd use the hotel for a pit stop, sit in the lobby to plan a day trip to Marblehead, and then check in later in the day. After my wife asked the registration desk for directions to, and then visited the ladies room, she told the desk that the restroom was out of paper, and the clerk said "oh yeah, I know." Wow... would it have been too much to mention that before she went in? So after that bit of uncomfortableness, we sat down at a table near the coffee machine and saw most of the tables needed a good cleaning--there were straw wrappers and spilled sugar everywhere. After we did find a clean table, we did see maintenance come over and start working on the tables. Our room was fine- big enough to relax in with a couch, a comfy bed, a nice work desk and a totally adequate bath and shower. On the minus side, the walls are thin, so you might hear your neighbors, and you might hear the traffic roaring by on Route One, which pretty much abuts the hotel property. The included breakfast was very good with a nice assortment of the usual hot and cold items. No complaints about breakfast. Parking is free and there are plenty of spots available. So all in all, once we checked in we had a decent stay here with no further complaints. PRO TIPS 1 - We entered the hotel property from the left lane of Route One on a pretty sharp approach, so be diligent and be careful if that is the way you're getting there. 2 - There is a fantastic Italian restaurant (Marco's) within a few hundred feet at 47 Newbury Street

This is definitely an older hotel but it is clean and just off the highway. I chose this hotel…read morebecause I had some Marriott points to use and it was close enough to Salem for our one night stay. It is also pet friendly and we had our dog with us. If you're a light sleeper look elsewhere. I could clearly hear our neighbor on the phone at night and road noise. There was a high school baseball team there during our stay and the free breakfast was a complete zoo in the morning with all the kids grabbing food. The staff did a great job trying to keep up with the demand. We didn't use the pool but there is a small indoor pool open until 10pm. The $3.87 nightly parking fee was just obnoxious, I'd rather they just roll that into the price. If you are visiting Salem during peak season I probably wouldn't recommend this hotel, unless you don't mind sitting in traffic. Off season it was about a 15 min drive.

The person at the check in counter, Rob, is DE BEST! He has a great attitude. He is smart. And…read morewhen he sees two women checking in, he didn't say our room numbers out loud for anyone to hear!!! I gotta say I REALLY appreciated that! Call me crazy but I was so pleased. Our room door lock was broken and he switched us out right away and into another room without any issues, he apologized even though - is it really HIS fault? Nope ‍ But his professionalism is superb. HOTEL: Is clean Elegant Smells nice Has an onsite restaurant And if you get here on a Friday night there's live music and dancing I had a GREAT time and I would come back here again

I was charged TWO seperate security deposits despite the fact that I spent three consecutive nights…read morein the same room. I was told by the front desk clerk that they would be returned to me IMMEDIATELY upon my check-out. It has now been two weeks and I still do not have my money! There is no reason for them to hold my money this long because I did NO damage to the room. When I tried to complain to IHG customer service, they said there was nothing they could do. CROOKS and LIARS!

This place is the best! We have been staying here four nights a week for the past month while we're…read morelooking for a house in the area, and they have been nothing but the absolute best!

1 STAR BED BUGS…read more Please heed my warning and stay away. You really get what you pay for. Due flight cancellations, my friend and I found this room for extremely cheap. But the nightmare we were about to uncover is not worth the price. The walls were peeling, the room smelt of a smoker, horribly rude concierge, and the cherry on top BED BUGS! Yes, the bed bugs did indeed bite that night. While my friend and I were relaxing we saw a tiny creature crawl up one of our pillows. We immediately got up and saw that it was a bed bug, we then checked the sheet seams and behold, tiny black and brown dots everywhere. Bed bug droppings all over. We left immediately and after throwing all our belongings into trash bags, ended up sleeping in our car.

Friendly staff. Bar area was busy with professional travelers during my visit. They had a TV and…read morenice background music playing- setting up the good atmosphere. Wine and drink selection was good. Accommodations were good and they have a business area where you can work during the day. No complaints on my end.

Had to stay somewhere close to the office while in town and decided to stay here for a good rate I…read morehad found. I reserved a king bed room but I guess since I arrived late I got stuck with 2 queen beds which was still good but just a bummer not to get the bed type I reserved. I will say the beds were comfortable and the rooms clean , The hotel is around businesses and as for rooms if you want a quieter room I would suggest trying to get a even numbered room since the odd number rooms back up to the freeway and can be a little louder.