Very professional I had a great experience with my new vehicle purchase Thank you jadon for making…read moremy dream car come true and thank you all for your services

Do not buy from here!…read more Dishonest and illegal practices in place Called in the morning to look at a jeep wrangler. The sales rep was persistent in asking me to come in. I explained to the dealer on the phone what I was looking for and that I was looking to buy today with a credit card. He said that was great and to please come in. Following the interaction with the car dealer I started getting text messages that were clearly generated by AI. These were annoying and kept persisting that I come in. When I responded saying I was coming in, the auto response was to ask for Shawn or Angel. I drove 1 hr to come out of my way to see the car. When I got there, I asked for Shawn or Angel and the dealer on the lot smiled and said they aren't here. Another person approached me with keys to the car and said he was not a dealer but would show me the car. The jeep had 4 tires with drastically different tread wear on the the 4 tires. I asked about it and they said this is the way it came to them. I asked to see the CarFax report and so they showed it to me. The report showed tires had been mounted in Marietta, GA and the previous dealer that owned it was in Florida. I told them what they were telling me didn't make sense about the tires. The previous dealership in Florida would not drive to Marietta, Ga to mount tires that were clearly used and worn differently. They went quiet... I haggled on price and offered a final asking price then handed them my credit card which the owner replied with we don't accept credit card payments. I told him the man I talked to on the phone had told me that it would be ok. The owners response was, that was not me. At that point I was done. They are not honest with their practices, they are utilizing staff that are not licensed dealers (illegal), they are doing repairs and maintenance on vehicles that is inappropriate and illegal (putting used tires on vehicles) and they are being dishonest with the forms of payment they are willing to accept then not standing by anything that is said or promised on the phone. Avoid this dealer at all cost.

My wife and I purchased a new 2026 Toyota Crown Signia Limited hybrid SUV and additional Finance &…read moreInsurance ("F&I") products from Marietta Toyota on July 4, 2026. Overall, I rate the car buying experience with Marietta Toyota good, not great. If you're interested in how our experience went, keep reading. This review is divided into 3 parts over 2 separate visits. *** VISIT 1 OF 2 ON JULY 3, 2026 *** Duration: Less than 2 hours Part 1 of 3: Test Drive with Sales Consultant Brianna "Bri" Walters We called and made an appointment to test drive a new 2026 Toyota Highlander Hybrid. The on-site call center associate, Rachel Eve, said they would try to find one for us to test drive. She was nice. When we showed up in person for our appointment, there was none for us to look at. We did look at a used 2023 Highlander and a new 2026 Grand Highlander, and decided they weren't for us. Marietta Toyota just happened to get a 2026 Crown Signia Limited in, so we test drove that instead. My wife liked it. Our sales consultant Bri was great throughout the entire process. She's been at Marietta Toyota for about 2.5 years. She was really nice, very professional, and not pushy. *** VISIT 2 OF 2 ON JULY 4, 2026 *** Duration: About 3.5 hours Part 2 of 3: Trade-in and Price Negotiation with Sales Manager Tyler Elliott We brought my wife's 2010 Toyota Corolla LE in for trade-in valuation and to get a final price from sales manager Tyler. Tyler is new to Marietta Toyota. He joined about three weeks ago and is from Alabama. Tyler had a more traditional, high-pressure sales approach. We get it - that's just how sales works. This was where the process was not transparent to us, the customers. It's a black box. Here's how the numbers broke down: * Sticker price: ~$57,500 (includes ~$2,000 in Marietta Toyota dealer add-ons) * Discount: ~$1,100 (1.9% off) - only available by financing through Toyota at ~6.9% APR * Trade-in (2010 Corolla LE): started at $1,000, Tyler upped it to $1,500 * Net price after trade-in: ~$54,900 * Tax, tag, title, and other surcharges: ~$8,000 In order to receive a "discount," you can't be an all-cash buyer. One way dealerships make money is by getting customers to finance. You can make a minimum of three monthly payments and then pay off the car in full after that to get your "discount" and avoid paying extra interest. There was less wiggle room to negotiate on a Crown Signia because it's a rare vehicle compared to something like a Camry or RAV4. Part 3 of 3: Finance & Insurance with Finance Manager Christie Kerdahi Just when we thought we were done, we had to go into business manager Christie's office to discuss F&I products. She pitched us on three different contracts (i.e., extended warranty, prepaid maintenance plan, tire and wheel protection) that totaled about $10,000. We had to decide on those contracts right then and there in her office. By that point, we were mentally worn out, felt backed into a corner, and honestly just wanted to be done and out the door. We accepted because she said we could cancel any contract at any time and receive a prorated amount back. You could argue that a brand as reliable as Toyota doesn't need an extended warranty. To be clear, this isn't a knock on Christie specifically - she was professional and just doing her job. This part was tough because of how the F&I process works industry-wide. The contract terms (e.g., time period/mileage, what's included/excluded) are structured in the dealership's favor. Again, they have to make money. The way the numbers are presented - every step of the way, not just F&I - along with F&I being the last step before you walk out with a new car, is part of a larger, deliberate sales strategy. *** ENDING NOTES *** Dealership sales and finance managers do these kinds of things all day, every day. A lot of customers only go through this a few times in their lives. So dealerships obviously have the advantage over the customers here. They get you right where they want you. While we weren't super prepared going in, we felt prepared enough - yet we were still blindsided and put on the spot multiple times throughout the process. It's easy to get hung up on technicalities and details, but they do matter. There was a lot of paperwork and not enough time to review everything thoroughly - similar to a home closing, where everything moves fast right at the end and you're signing before you've had a real chance to read it all. We happened to go on slow afternoons, so we were seen almost immediately by everyone. We were in and out about as fast as one could hope, so that was nice. We didn't want to spend a lot of time shopping around and haggling, so there was value to us in getting something we wanted fast. We're happy with the car. I'm interested in returning and test driving a new Toyota Camry 2.5H, or Crown 2.5H (sedan) if I'm lucky. We would work with Bri again.

Car Buying Experience - Please Read Before Signing…read more I purchased a 2026 Toyota Highlander Hybrid from Marietta Toyota. During finance, I was told add-on products were optional and could be canceled within 30 days for a full refund, so I proceeded based on that understanding. After purchase, I was able to cancel some add-ons, but a $2,800 windshield warranty was later denied for cancellation and stated to be non-cancelable under the contract. This was not clearly explained during signing. I escalated the issue through Toyota corporate but did not receive direct resolution from dealership management despite multiple follow-ups. Advice to other buyers: Carefully confirm in writing whether any add-ons are fully cancelable before signing, and do not rely only on verbal explanations in the finance office.

Get away from your computer and tend to potential customer !!!…read more Three salesmen never looked or acknowledged us. Walked the lot and no one came to show us a car. Sad we came to buy American Made !!!! Staying with Toyota.

Doug and his team were amazing! They definitely aim to please. Thank you for your kindness.read more

Alan in parts is always amazing! Very helpful and precise even if i can tell they are super busy! I…read morealways look forward to speaking to Alan. He's a keeper for sure!

Terrible customer service. I've been trying to resolve a finance issue regarding a misleading…read morewarranty since March 27, and I've had to do all the footwork myself. I've reached out multiple times through texts, emails, and voicemails to the finance advisor, Santos, along with his managers, yet we're almost in June with little to no follow-up or accountability. Ironically, when it was time for me to purchase the vehicle, I was receiving nonstop calls and communication every few minutes. Once the sale was completed, the urgency and customer support completely disappeared. My sells advisor was great but finance and supervisors is very sad after they collected my deposit. They are not that busy

We've purchased (and maintained/serviced) three vehicles from Jim Ellis Mazda. My 2019 CX5 needed…read morean air conditioner repair. It was costly, but necessary. A few days later it stopped working again for a completely different reason. As one would imagine, I was pretty frustrated and upset that there was another significant cost. My husband and I reached out to the management team, requesting a meeting to discuss. To our surprise and delight, they had done the additional repair at no charge. They didn't have to, but put themselves in our shoes to ask how they would feel. The Jim Ellis team wanted to satisfactorily resolved our problem, and they thanked us for our loyalty. We appreciate the relationship their response fostered and will continue to be customers.

I would like to believe that this business is good from the reviews I have read. I drove in ready…read moreto buy. There was a nice young man in the parking lot who directed me to the used and new cars. I asked a price on one of the vehicles and had some questions. The person was eager to sell the car period. I am a senior and have seen this tactic of high pressure. Not appealing at all. I didn't really speak to a sales person and was told there was only one model of Mazda in the show room. The whole experience was unprofessional in my opinion. I was looking forward to at least asking some questions and at least sitting in a car and getting answers. It would be perfect for me since I live in Vinings. Disappointing at best. Can't blame the guy in the parking lot , I am sure his boss coached him. He had a good personality with the wrong approach. Please teach him.

Chow Chow at Ed Voyles Honda was absolutely great! He was attentive, professional, and most…read moreimportantly worked within our budget to give us exactly what we needed. We were able to walk in and, within just a couple of hours, drive off with our vehicle. The service and care were exceptional, and we will definitely be back. Make sure you ask for Chow Chow!

I leased a new Ioniq 5 from this dealer last year. My perspective is that of a decade long EV…read moredriver, which dovetails perfectly with those of traditional gas engines. No matter who I contact, Roadside Assistance or the Service Dept, or the engineers, or the dealer, the only answer is to "go in for service". At least they could have me reboot, like the old Windows v GM joke. Ask about OTA diagnosis, nobody admits it's possible. Ask for ANY IDEA what's wrong and nobody has a clue' (except Googles). My issue was mystifying to everyone I spoke to at Hyundai.. I easily found a Reddit thread of complaints, 4 years old, and across models. They CAN update and diagnose OTA, but they're accustomed to all their revenue coming from unending.service appointments. They haven't yet realized they are continually overwhelmed, and are inconveniencing customers by making them wait for a part or availability of a technician trained on their EV's. Roadside assistance agents ought to be kept up to date so they can answer questions. I realize this has been more about the manufacturer's service than this specific dealer. I think it's a problem with the dealership model, and those dealers who are forward thinking are aware the industry is changing. The auto business is once again changing. Voyles is trying to hang on to what made his fortune. They need to reassess.

I had such a great experience with the service team at Ed Voyles Honda…read more My right rear wheel well garnish had come apart--one piece was stuck inside my door, others were missing, and I had no idea how to fix it. I had already tried auto parts stores and even searched online with no luck. I called Honda, and Derrick in parts immediately checked inventory and gave me pricing over the phone. When I came in the next day, he came outside, looked at my car, and treated the situation with real care and attention. He then guided me to the service team. Inside, Terrence and Stephen (both service advisors) jumped in right away. They assessed everything, safely removed the broken piece stuck inside, and worked with Derrick to locate the missing parts--all in under 30 minutes. They saved me time, money, and a lot of frustration. Most of all, they made me feel genuinely supported and taken care of. This is exactly why I keep coming back here. Huge thank you to Derrick, Terrence, and Stephen--you all are amazing. Highly recommend!

The senior service manager, Stephen Pye makes sure that everything's running smoothly and does an…read moreamazing job at balancing both the customer satisfaction, and keeping the service managers and technicians happy! I initially did not want to come here because I had bad service but after trying it back in 2016 , again, one more time, I was more than pleased! Although I've been through many service advisors, I've always been pleased that my satisfaction with the service was important I Will continue to come here as long as I get the same level of service!

Nick was very engaging, knowledgeable, and honest. Vehicle, a 2024 Cayman GTS 4.0 in Guards Red was…read morespectacular and I would have gladly bought it but my wife objected. The car was soon sold to my Porsche dealer and I happened to be there when it was delivered. I then bought it from the dealer, who could sell it CPO. It was worth the extra cost to buy it Porche certified. All that being said, Gas Motors is a reputable firm and they have an interesting group of cars for sale. I would not hesitate to buy from them or sell a car on consignment with them if the occasion arose.

The staff here is very friendly. They let me take pictures of the vehicles and even showed me a 200…read moremile Carrera GT while I was there!