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    The Modern Orthodontist

    2.6 (5 reviews)
    Closed 7:30 am - 4:30 pm

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    I had an extremely negative experience with The Modern Orthodontist. I would advise going to the dozens of other orthodontists in the area who are more communicative and organized. I visited TMO in early September 2022 for an Invisalign consult. The treatment coordinator was new and gave me a painful 3D scan. After 10-15 minutes of stabbing the back of my jaw, she called in another tech who was able to get the image she needed in one try and less than a minute. I left with severe jaw pain and developed a migraine. I decided to proceed anyways because they had good reviews. Everyone makes mistakes, right? The doctor also spent just a little bit of time with me. When I asked for more detail about her plan for my teeth, she said, "we can talk about that after your treatment planning!" -- which required a $750 downpayment. I told the front desk staff where my most recent cleaning and X-rays were (two different locations), so they could request what they needed to get started. They only submitted one release form for my dental records and they submitted the wrong form (pediatric) to the wrong dentist. I was very clear that day that they needed to submit for X-rays as soon as possible because the health system I had them done in was very slow to send records and it could take up to a month. They never submitted requests for records for my X-rays -- and I didn't find out such a thing until November. They were quick to send over payment sheets and requests and told me they "couldn't start treatment planning until you pay $750". Okay, I'm happy to pay, but I want you to tell me I'm even clear to move forward with treatment which they need the X-rays and dental clearance for. Literal months go by in which I play phone tag with them asking for updates. On 11/10, I'm notified that they submitted the two requests for X-rays and dental clearance incorrectly and they need me to fill out more forms. Since they submitted the request forms to the wrong office with the wrong form, I fill out another form for them and they call them and procured the wrong information! TMO staff claims that my dentist told them I have 3 cavities and are ineligible for ortho treatment. I proceed to call my dentist very confused because my dentist office themselves cleared me for ortho treatment/Invisalign with their own office in June 2022. My dentist office is confused and says that is not what they told TMO and not what their records say. So then, I have to reach out to both TMO and my dentist to have another phone call. They have the call and I am in fact eligible/cleared per my dentist. TMO then claims (in late November) that I may need another dental clearance because it's been almost 6 months since my last cleaning. Mind you, I pursued orthodontic treatment in SEPTEMBER with this office, which was less than 3 months after my last cleaning, and the delays were due to a lack of coordination of records by The Modern Orthodontists office themselves. They concede and say we'll it's been within 6 months. They finally receive the X-rays on 12/6 that they need. I was very clear in September and many times after that I wanted to initiate treatment before the end of the year because I had set aside money in my FSA specifically for orthodontic treatment that I would lose if I didn't use. I email to ask if they have received the X-rays because the originating clinic confirms they have sent them. TMO confirms they have received them but tells me they can't treat me because "they can't meet my expectations". I was extremely patient throughout their offices many dropped balls and very long lags in communication. Now if I don't find an orthodontist I like within 1 week, I will lost thousands of dollars in FSA money. Many office workers I talked to on the phone over this three month period owned that they had dropped the balls for one reason or another and one even said to me "they really need to hire more people here but refuse to do so". It seems like their management is uncomfortable owning mistakes their offices make, but their workers know something is wrong. They are also $1,000-2,000 more than all other quotes I've gotten. For what?

    My after Treatment photos from my work done at The Modern Orthodontist

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    Columbia Orthodontics

    Columbia Orthodontics

    4.0(24 reviews)
    3.1 mi

    LOVE my smile!!! I…read moream sooooo HAPPY with my smile!!! Thank you Dr. Robert Croft for realigning my teeth. I had braces in junior high school (1975 to 1977). But back then, my orthodontist at the time tried something relatively new at the time, a positioner (black rubber mold to put my teeth into), instead of a retainer, after my teeth were aligned (20 months). I had the traditional metal band braces back then. Wore the head gear. And so on. I lost that positioner several years ago. And, after having wisdom teeth erupt in adulthood, my teeth became misaligned, with small gaps, and one tooth hiding slightly behind another tooth. I am fascinated by straight, white teeth. As an mature adult, I finally decided to fix my smile. Much to my amazement, it took only six months to realign my teeth. I opted for the Sure Smile clear aligners. I am OVERJOYED at the results!! Dr. Croft even has finishing touches he will do, to make my smile PERFECT. Here's my smile nowadays, which looks pretty darn good already. This time around, I won't lose my retainers. I found Dr. Croft's "Columbia Orthodontics" add in the neighborhood magazine that's delivered to our home in Felida. I love that the office takes 4:30pm appointments, so that I don't have to take more time off of work. PLUS I love that their office is located only 15 minutes (in Salmon Creek). If you want to have a HAPPY SMILE, make an appointment for a complimentary consultation. Tell them that you read my comments on Yelp. You can even show them my profile pic. As a grandma of 3, mom of 3 kids in their 30's, and wife of a military veteran (been married 40 years so far), it's never too late for beautiful teeth! CHEERS to Dr. Croft and his wonderful assistants and office staff!

    My son's retainer was bent, and he was worried about teeth shifting. He wasn't a patient of Dr…read more Croft. He had all orthodontia done out-of- state. Dr. Croft repaired the retainer and did not charge for it. Wait. I just fainted. We had called around and one office wanted $300 no matter what, just to be seen. My son was seen the next day by Dr. Croft who was friendly and helpful regarding fit. We had no expectation that the visit would be complimentary. He just asked that we think of him for any future services. Who else would we go to after this POSITIVE experience?

    Photos
    Columbia Orthodontics - With braces.

    With braces.

    Columbia Orthodontics
    Columbia Orthodontics

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    Gretchen Schnepper, DDS - What over 7 grand cost me when I could have gotten finished care for only 4k something elsewhere.

    Gretchen Schnepper, DDS

    4.3(14 reviews)
    0.0 mi

    I was a patient back in 2019. I went to Gretchen when I was unexperienced in dental and I went…read morebased off location and reviews. I have recently become a dental assistant and work in an amazing office with caring and competent dentists. It was at my own place of employment that I learned from a Invisalign rep. that not only was my treatment never finished but I was also charged the most money an office can charge for the product. I was left with an overbite and front tooth still turned out. I was never given a final retainer but instead sent home with cheap, thin, 22 Invisalign trays ( That's supposed to last my lifetime ) that had been adjusted to still accommodate a rubber band ( Because my treatment was not finished ) . When I confronted Gretchen's office with this information they stated they would not help me but would refund me $2,154 of $7,500 I payed so my office could fix THEIR issue. They wanted to put it on the office I work at now instead of acknowledging they did not finish treatment and they never gave me what i rightfully paid for which is the final retainer. When you buy the Invisalign product you buy the whole package. Trays and retainer in all . Gretchen charges you twice for something you already bought when it comes to upselling you on the Vivera retainers. Gretchen would rather pocket 200 dollars ( that is all she is saving! ) when she screws over her Pt end of treatment care. I would have NEVER known my TMJ issues are from unfinished treatment or that I even NEEDED a retainer. I was made to believe the Invisalign trays were enough and that my treatment was finished. I cried when the doctors and Invisalign rep didn't believe me when I was stating I was not in active treatment anymore and that I was finished back in 2019. I have along road ahead of me to fix the issues created from the lack of treatment I received from Gretchen and the staff this office. I have reached out to the better business bureau and other avenues as well. I am not the only Pt she has left untreated and leaving Pt's paying for something they never received. Especially when her main cliental is kids. She setting kids up to fail when it comes to their oral health and that is devastating and she is over charging parents at the same time. And the assistance who do most the work are not specially trained. They make a little over minimum wage and do not need any special dental training at all. You can get better finished treatment for a lot less, anywhere else. Do your research! & IF YOU think you could be a victim of unfinished treatment please reach out to me @ faerie_sarah@yahoo.com

    Dr Schnepper and the team are really great to work with. The office is very welcoming and they have…read moreprocedures in place to keep everyone safe during the pandemic. I moved to Portland near the end of my Invisalign treatment and Dr Schnepper was nice enough to finish up my treatment. The entire staff was super friendly and happy to answer all my questions. I was able to get my retainer created the same day and am super happy with my new smile.

    Photos
    Gretchen Schnepper, DDS - Was never satisfied with my front teeth and expressed just that

    Was never satisfied with my front teeth and expressed just that

    Gretchen Schnepper, DDS - Overbite that was never corrected

    Overbite that was never corrected

    Gretchen Schnepper, DDS - This is finished treatment and wearing the Invisalign aligners to a T!

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    This is finished treatment and wearing the Invisalign aligners to a T!

    Vancouver Pediatric Dentistry

    Vancouver Pediatric Dentistry

    4.8(32 reviews)
    6.1 mi

    3 stars for the oral surgery. 1 for immediately following…read more when my grandson had his surgery. the staff came and said he was ready to go. we get to the room and he's screaming. trying to lay down physically. but they had him in a chair ready to go. it was apparent he was still under. he kept flailing about. blood coming out of his mouth. i asked the assistant WHY is he in a chair if he isn't ready to go. she leaves.. and a minute later an anesthesiologist comes in. i asked her why is he in a chair if it's clear ready to be in one. there wasnt alot of answering.. she agree we need to get him back on the bed. as i tried to get him out of the wheelchair i noticed the belt was buckled. my grandson was restrained in the wheelchair?? is this normal practice? THEY RESTRAINED my grandson by buckling his w/c.. but don't know why it was buckled .. he had one shoe and one sock on. we don't know how that happened. but do you know whats not really legal in the way of education and HEALTHCARE? buckling anyone that doesnt want to be buckled. it's right up there with putting a brakes on a w/c. that's a HUGE no no..... i would like someone to look into this situation. and respond back to krissyslife@gmail.com thank you.

    We have been seeing Dr. Joe ever since my daughter was very young. We've seen him through three…read morechildren growing up. He is gentle and kind. One of my children is high-functioning autistic, but extremely afraid of medical procedures. She's very comfortable with Dr. Joe. Thank you for years of care!

    Photos
    Vancouver Pediatric Dentistry
    Vancouver Pediatric Dentistry
    Vancouver Pediatric Dentistry

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    Brown-Saito Orthodontics

    Brown-Saito Orthodontics

    3.8(8 reviews)
    6.1 mi

    My experience with Dr. Saito and her staff has been all positive.. All are friendly and…read moreappointments are on time. She has fair prices and an option a payment plan. My son's teeth look beautiful and are straight. He's ahead of schedule to have braces removed. I highly recommend her office I recommend her to family and friends.

    If you are looking into Invisalign I wouldn't recommend working with them. They will leave out…read morecrucial details of treatment in order to get your money. The doctor was extremely aggressive once it was time to remove my Invisalign notches on my teeth and even said "Move your tongue or it will be sliced" multiple times. She did not use a mouth opening device on me or use the proper protocol like the assistants did when putting it in. Once my experience was over Jen told me I would get a refund because she knew she left out so many details about the actual treatment. A week later a new lady reached out telling me I would not get a refund but that further payments would not be charged. On the phone called I told her I would be leaving a review of my experience and that is when she threatened me by saying "Just remember we can always ask for more money" after saying that she would not be taking more money and using the phrase "we are clean". Very unprofessional overall and frightening to say the least. I don't need a refund but I am bummed about this experience. Very traumatic.

    The Modern Orthodontist - orthodontists - Updated September 2026

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