I do wish this vet and animal hospital was closer to me. But it became my dog Tex's vet in his…read morefinal years, as he chose to live with grandma and gramps out in Cypress. My sis recommended this vet hospital, as they performed surgery on her 10-year-old pittie, and she was beyond pleased with the care. Tex visited this hospital just a handful of times in his final year. He mostly saw Dr. Alyssa Rahaim, and I really liked her bedside manner with us, her advice, and how easy she was to reach by email or phone (especially in his final days when I wasn't sure if it was time to put him down. She called me while she was on vacation.). Additional pros: The facility has a very friendly staff, short wait times, onsite pharmacy... I think they also do boarding and grooming (in a separate building up front). Two things I wish for: :: If they did house calls/mobile visits, because it was very difficult to get my 14-year-old lab out of the house, into a car, and into the vet every six months for his labs. :: Or, if they could reserve some front parking or the loading zone with a sign that specifies it's for loading/unloading elderly dogs or disabled dogs, and of course for emergencies (which I assume that's what it's mainly used for), but I've witnessed that loading zone fill up with people too lazy to park in the lot and walk inside. But to end this review on an uplifting note, when Tex did pass (I used a mobile service from a different provider), Cypress Fairhaven Animal Hospital sent me the loveliest sympathy card that was hand signed - with sweet messages - from their entire staff. Tex was only a patient there for a short while, yet they treated him as though he was a lifelong patient.

The little girls that work the phones are rude AF. When you are panicking about your pet they fill…read morelike that is the best moment to be ride AF

Dr. Andrus was amazing about hearing my concerns about my pet and then helping me to solve and…read moreresolve all of my concerns. She was patient, understanding, helpful, and supportive! Her staff was also helpful and willing to answer any questions even after my initial visit.

Amazing vet and staff! And they do not charge for unnecessary tests. Dr Andrus is so smart and…read morehelpful! I bring all of my animals to them. Our cat had a medical emergency and they took her right away helped us out without any questions. I'm forever grateful.

I just have to share how amazing Cypress Lakes Animal Hospital has been for us and for Layla. After…read morea tough time with our previous vet, walking into this clinic felt like a breath of fresh air. They've been so kind, so compassionate, and it's clear they really put Layla's health first every step of the way. They didn't just confirm her diagnosis quickly; they did it with such a caring attitude, sparing us all the extra hassle and cost. And when Layla had some eye issues later on, they went above and beyond to help us out. They even helped us figure out the best financial options without ever making us feel like it was just about the money. Honestly, they treat Layla like she's their own, and that kind of genuine care means the world to us. If you're looking for a vet that truly puts your pet first, this is absolutely the place.

We started with Dr. Morales when she was at Prestonwood Animal clinic. We followed her to her own…read moreplace with several of our cats. She is an exceptional vet with great empathy and compassion. I mistakenly decided to try a vet nearby as I drive about 20 minutes to see Dr. Morales, but it was a disaster. I'm back "home" with Cypress Lakes Animal Hospital and couldn't be happier.

Fairfield Animal Hospital made me and my cat feel comfortable. After my first phone call the day…read morebefore , and being a transplant from California, I was still a little reluctant. That being said , I was overwhelmed by the front end staff and how they handled my Senior Burmese. My cat was comfortable , I was at ease . and my experience very satisfying.

you see a different dr every time. some are good and some are not. more bad then good. one older…read morelady dr, was rude and dismissive, then I canceled a appointment but I did not do it 24 hrs in advance and they charged me 50.00!!!! bad customer service, exactly why I changed vets.

Our baby kitty was experiencing excessive weight gain, lethargic and diarrhea. I called this…read moreclinic - no-one was available at that time but the Tech, Nicholas returned my call and recommended cutting back on his food. I was unhappy. So called another clinic. They immediately asked me to bring our kitty in. The vet was readily available. He had fluid in his abdomen and a fever. Labs were taken and he has the disease Feline Infectious Peritonitis. It is a type of mutated feline coronavirus. Was immediately given steroids and will begin treatment which has only been available for a couple of years. Be very careful w Blackhorse and Fred Schneider's staff!!

Friendly and helpful staff. Always able to get a timely appointment when needed and I know that our…read morepets are in good hands under their care.

I am so very grateful for Dr. Pelton and his staff for taking such immaculate care of my 6 week old…read morekitten, who suffered 3 fractured legs and a fractured hip, but then found out that one hind leg needed to be amputated. I was scared to death because she is so tiny, but surgery went perfect and an hour after she was already trying to walk around! I will never be able to express how thankful I am for all you guys did for her. Grace O'Malley is a fighter.

In case you are headed here and you own a cat, they do box down sedation for cats (if necessary)…read more Totally old school and traumatizing technique, almost every other vet has switched to more humane methods. Our cat was severely traumatized and sick from this after the visit and the office staff blamed us for it. Dr. Pelton is an incredible vet, but can't recommend his office or staff in good faith knowing they still do this with so many other options out there.

I came home to find my pup had gotten into some tin foil, and I was immediately worried he may have…read moreswallowed some. I rushed him to the ER, and thankfully there weren't many patients ahead of us; we were seen within about 20 minutes. The facility was clean, calm, and welcoming, which really helped ease my nerves. The staff was incredibly friendly, and you could truly tell they cared by the thoughtful questions they asked and their gentle, compassionate demeanor with my pup. He needed X-rays, and while the results took a bit longer, the process was thorough and reassuring. Overall, we were there for about two hours, and the best news of all: my pup is perfectly okay and didn't swallow any foil. They even called me the next day to check in on him. Not something I expected, but that extra touch really shows their genuine care for the animals they serve. If you ever find yourself in a scary situation with your furry loved one, I would absolutely recommend this pet ER. Caring, professional, and worth every minute for peace of mind.

Worst experience ever. I waited about 6 1/2 hours and still was never seen by a doctor. At first,…read morethey quoted me a 2-hour wait, then changed it to 2-3 hours after I had already been waiting for an hour. I eventually left and went to a different ER vet where my pet was helped within an hour. I understand that my pet's condition may not have been considered as critical as others, but the communication and wait time were unacceptable. Like another review mentioned, "A pet could've died." Safe to say I will never be bringing my pet here again.

Came here Feb 28th to euthanize our beloved dog of 14 years ‍…read more The provided family room was inviting with two couches, comfortable blankets for my pup, and all the treats he could ever want! After explaining the euthanasia process to us three times (!!), Tina allowed us all the time we needed to say goodbye before making the final call. We left feeling very well taken care of, noting the superb level of compassion displayed throughout the entire process! Thank you Tina and UrgentVet team! You made this painful experience as pleasant as could be.

In quickly late at night. Super friendly staff and very nice facility. Would be my first call for…read moreany future pet emergency.