I had great service from this company but it cost me 2 to 3 times what it should. The plumber was at my house for less than 30 minutes but it cost over $500 because of their standard pricing model---i did not have an expensive part---just a leak was repaired. I reached out several times and no response from anyone in management. The workers I talked with were great, but they are backed by a management team that will not engage. I could have declined service but we were going out of town and had to have leak fixed--they must have known and doubled/tripled the normal charge. having said that, the plumber was excellent adn did great work and when making the appointment the person was great. Maybe i just had a bad experience, but if that was the case, i would have hoped that someone from management would have addressed my concern---even to explain to me why i might be wrong read more

Chris was early for appointment to provide on site estimate. Determined cause for bath faucet not having hot water. Quoted price for installation of repair part was reasonable and finished in a couple of hours. Another plumbing company had told me that bath faucet did not have hot water pipe from water heater. Estimate was for several thousands and extensive damage running piping from hot water heater on second floor to bathroom on first floor. I am totally satisfied that I employed The Original Plumber professional, competent, and fair price. What more could I ask for? David G read more

Sincerely one of the best plumbing experiences of my adult life. David was skilled, responsive, personable and extremely professional in taking care of my broken sump pump. I will certainly be calling this company again if I have any plumbing problems. Definitely an outstanding experience and much appreciated in light of the urgency of the problem. read more

The Original Plumber company was great to work with. We found them from Home Adviser and a nice lady called us right away! Fernando was great and honest. He even put shoe covers to not mess up our house - nice touch. We had a great experience and will use them again in the future! read more

Yesterday, 1-10-2022 I had called out this company "The Original Plumber" to service my Septic tank and have it pumped. And this is my experience that I want to share with all of you. There are several other companies who do this work in my area, and I chose this company because of their competitive price. The advertisement said $149 to pump my septic tank. The actual cost of service quoted was $1,100.00. I was told I needed a new outlet baffle because it was clogged and they didn't make this type anymore. I chose to clean it instead. The input baffle was broken and I was told it must be replaced in order to have the tank pumped. I was charged over $500 for what turned out to be a piece of 4"PVC pipe and a PVC T-fitting the can be purchased all day long from any home builder supply for less than $50 and took only 5 minutes to install. I had no choice but to pay this price or I would not get the tank pumped. The charge to have the septic tank pumped at $300.00 was reasonable. However the charge for the Inlet Baffle at $500.00+, in my opinion was not. Bottom line was $889.06 ....You be the judge.... read more

Stay away from this bait and switch company. They charged me $267 for a tub spout replacement wherein the part cost $23 and less than 30 minutes of labor was $244. When I contacted the owner to dispute the charge, he ranted about overhead, gas, etc. He then tried to tell me that other plumbers charge more. He agreed to price match if I provided quotes from other large companies (not certified small businesses) in which I provided the company names, POC, phone number and quote prices. The 4 quotes ranged from $85-$89 for labor plus parts. The owner then requested written estimates knowing that this was a rental property and that I was not going to have multiple technicians inconvenience my tenant to provide an estimate after he's already completed the work. They are a shady company that claims they don't base repairs on hourly rates. No, they just make up and ridiculously inflate rates for the purpose of greed. Please check around before you decide to work with this unscrupulous company. They are a ripoff and I hope are run out of business by reputable companies. read more

The tech Chris was excellent and very nice. Very knowledgeable and fixed the problem very quickly. I just felt like $459 was a bit steep for less than 1/2 hour at my property and for what was required to be done to fix my problem. I'm thankful that they could get here as quickly as they did and for how kind the tech was. My only complaint was the pricing. read more

They are crazy good...let me explain. I got quotes from 4 total plumbing companies (including the Original Plumber)...the Original Plumber was less 1/2 the amount from the highest bidder...I called them up and accused them of being a bait and switch type of company they politely laughed and said "we know we get a lot of comments like that !" But we will do as promised and THEY DID !! It all went with no fuss whatsoever.. they came, they repaired, they left! So easy !!! read more

They gave me a quote on plumbing work that was twice as high as the company I went with. Then I scheduled a septic tank pump and the day of the appointment was told they could not make it for two more weeks. read more

No good, wasted my time completely. The crew they sent couldn't be bothered to unload and drive up the driveway. All I wanted was the tank pumped. Not professional at all. They tried to sell me other services though! Don't waste your time with this company out of Ballground. read more

Review for The Original Plumber The technician that came to fix my toilet did an excellent job....however my tankless water heater was leaking and i asked him to tighten it for me. He informed me it had alot of corrosion on it. I told him i had just bought the house so i didnt know, but if he thought it was going to break to just leave it alone. He felt confident he could get it to stop..... now its leaking 10x worse and it has started to leak gas into my home now as well. I have called to see if we could work something out. I was told i would have to buy the piece and pay for replacement. Now i understand that it was already corroded but if he genuinely thought it was gonna break he shouldve left it alone. read more

Once again I needed a plumber and needed one fast...Adam to the rescue! They scheduled it convenient to me, arrived on time, completely fixed the aging toilet parts, left no mess and charged me a reasonable rate! Highly recommend! read more

Just be careful with Septic issues. Septic problems are typically unexpected and place the homeowner in a vulnerable position to get the first contractor available. My issue was not with the work performed, but rather the way they manage the charges. They dig up your yard and do 90% of the work, then they quickly review the charges on an Ipad where they scroll to the bottom as quickly as possible to focus on the bottom line. They charged me $1,300 for 2 24" septic risers. These are $150-175 parts and the holes were already dug to access the tank. So $650 each for risers seemed a bit unreasonable. No printed invoice at the time of payment, so it's not until you finally receive an emailed invoice that you are able to see how badly they gouged you. I reached out to the manager who responded pretty quickly, but then ghosted me when I showed him how much they charged me for the risers. I take responsibility for not questioning the charges more thoroughly at the time of service, but hopefully this post will help others in the same situation so you are not taken advantage of like I was. Seemed like good guys, but definitely will price gouge you if given the opportunity. Be careful! read more

I just had an estimate of over $2,000 from one of their guys for removing a grease clog (via jet ??) and they wanted to replace ALL my pipes under the sink. I promptly looked up on YouTube on how to remove grease build up, had my daughter unscrew pipe to check for blockage in pipe under sink, which lo and behold, was where she found a grease clog. She cleaned that section of pipe and put back (screwed) together. Sent her to Lowes for another part that was leaking, and less then $30 (cost included tools to do the job) later, problem fixed. Highway Robbery!! You tell me why they, being plumbers, why was that NOT the first thing they would check, as apparently it is a common location to find a grease clog. And he wanted to charge over $1,600 for that portion of the job alone. UNBELIEVABLE!!!! replace ALL the pipes? UNNECESSARY work!! RED FLAGS were all over the place with this guy. Makes me wonder how many people have been bamboozled by them (him). Edit...I don't know why I'm listed as being in San Francisco, but this is in the Atlanta, GA area in case someone thinks I have the wrong company. Do they really think us woman are stupid? And to the woman that left a review right under mine ....yeah. ....plumbing is expensive, but should not be fraudulent. Seriously??? Don't waste your time with them unless you like to throw away your hard earned money!!! And may I add ....YouTube is the best thing since sliced bread!!! read more

Called TOP out for a slow leak under our MB sink. Was nervous calling this company when I read some of the reviews, so approached cautiously. They sent me an email and text confirming the appointment. He called 30 min out. When he got there, he looked under the sink for 30-sec and said he was going to have to cut out the back of the abinet and into the wall (Which I thought was ridiculous because the drip was coming from the shut off valve. (based on multiple negative reviews) I told him I needed a solid price for the entire job, and didn't expect it to change, and that if it was reasonable I would have him go ahead and do the work. He quoted me (saying that it could change) $1115 !!?!...for a slow leak coming from a valve. When I questioned that price, then said that's way expensive, he stood up and stormed out like a scolded child. I had another reputable company come out today and fix it for $270. I wouldn't waste your time calling this company. read more

The Original Plumber were amazing and customer service was beyond satisfying. Randall serviced our needs by replacing our main water line in an very efficient time. He even recommended a great leak test company to find the leak for a reasonable price and appropriate actions to correct the issue that the original home builders neglected. The company found and completed the job in less than an hour due to Randall's expertise. Thank you. read more

This company uses the BAIT & SWITCH sales method. They call you once you have posted your need, entice you by offering same day service, LOW BALL the price and do not disclose their full charges. Lesson here: Get the quote in writing and verify with their management before agreeing for them to come out and do the work. Only needed to have a maintenance pumping as recommended by Gwinnett County for my septic tank, told me I had a clog once they opened it, do not have any of the signs or symptoms of a clogged septic drain from my home to the tank....it was pumped six years ago (county recommends every 5 years) and the cost was much higher than quoted by the salesperson WHO CALLED me after requesting from another home advisor service. Just posting on all the sites I can. Nothing infuriates me more than a BAIT & SWITCH SALES TACTIC. It shows lack of integrity and unethical business practices....the result....BAD REVIEWS everywhere I can post. In fairness, the office manager did apologize. The cost did not change..MORAL of Story....BE HONEST UPFRONT. read more

Fantastic! Arrived early, was so polite and efficient. He did a quality job with no mess. I highly recommend and will be called them back to replace a commode later on. He was very experienced. Two thumbs up! read more

For our master bathroom renovation, we wanted to use the tile installer that we had used on other jobs but had to find our own plumber. After checking reviews and getting quotes we were shocked at the prices for a day's work. That is until I called The Original Plumber. Not only did Randall give me a quote that was a fraction of the other quotes, he was honest with how long the job would take (one day versus two or three days). The front office was also great and I was able to coordinate the schedule so that Randall would come out exactly when the tile installer needed him. If you have worked with a contractor, you can appreciate how rare it is for someone to actually appear when they promised but Randall showed up exactly when scheduled. All in all it was a great experience and we have already discussed other jobs for them to complete. read more

Fernando with The Original Plumber just left my home after solving 2 plumbing issues. He was personable, knowledgeable, and did both jobs in less time than I expected. I originally had inquired on Angie's List for plumbers. After describing my issues online at the AL site, I clicked Next and was provided options for plumbers. Within 15 seconds, I received a call from Todd with Original Plumber saying he could have someone out to my home for a free estimate within an hour. Fernando arrived in less time than that and proceeded to look at the problems and gave me a reasonable estimate. He finished both issues within an hour. Excellent work. Good price. Professional and thorough results that permanently fixed the problems. I'd highly recommend The Original Plumber. I'll use them for future plumbing needs. read more

I have to update my experience. After paying too much for a pressure valve the original guys said would fix my leaking toilet problem, I still had to point out the toilet problem. They replaced the flapper and problem I actually called about was fixed. I suspect that was all I needed - not a $389 valve job. My bad for agreeing to it, but overnight my bathroom faucet began leaking like a sieve. I called them back. Botton line, they said they would put in a new faucet. I bought a new Moen and a different guy arrived. He told me the install of a sink faucet would be another $400. I objected, he made a phone call and came to $200. I was getting disturbed at this point, but they agreed to install it. Guy left, I tipped him $20 and then discovered unopened Moen parts on my sink! He'd reinstalled the old drain and stopper and did not install the gasket. He came back days later and installed the new parts. While he was still here I tested the stopper and the thing pulled right out of the sink. WTW? He went back under and fixed it, but if I hadn't tested it, this guy would have had to come back yet again. Overpriced, can't count on a job done right read more

Fernando is the man! He quoted the job and he also did the work. Highly recommend! Cares about his customer. Goes the extra mile. Made sure it was installed correctly, water lines, gas lines, new expansion tank, new valves. Not only did he do the work like it was art work but he took the time to explain to me what he was doing as he was doing it. AND corrected the placement (even though it made the install a little more difficult) so I could actually see the gas valve and the pilot window. The last install was just slapped in place by a Lowe's sub-contractor and the way it was installed made it next to impossible to re-lite the pilot and see the flame through the window. Hats off to Fernando! Oh and the price quoted is the price I paid, no surprises! I had a quote from Lowe's and the sub-contractor that they sent out to do a site survey (which I had to pay for. "The Original Plumber" did not charge me for the trip to do the estimate) was from My Georgia Plumber which is also called Michael's Plumbing Service which I urge anyone to read their reviews. By the way Lowes was cheaper by few hundred but could not guarantee the estimate that was provided would be the end price and nothing was itemized for the labor piece which gave room to inflate the cost. I decided to use The Original Plumber because of the many outstanding reviews of the company and of Fernando specifically. They will get my business in the future and my extended Family's business too. read more

my original technician was lee blackburn. he was suppose to repair the leak in my main water piper. he created a swing arm that left my pipe about an inch below ground. this is copper piping. the moment that area would have been stepped on, the 1/2" diameter copper piper would have bursted again. i didn't see this until i came home and lee was gone. i was at work when the service was provided. when i saw it, i took pictures and called the company. they sent chris peschell to fix the issue. when chris got there we discussed what it would cost to fix the rest of the water line, as well, since there was another leak further up the line as well. i didn't agree to the price so i declined that service, but i still needed him to fix what his co-worker did wrong. chris, while on the phone with a supervisor, told me that i would have to pay for that service again if i expected him to get dirty. i told him i paid for the service the first time, and that there was no way that swing arm was up to code. he asked me where my plumbers license was and got in his car and left. this is the worst company i have ever dealt with. they will take your money, and leave you with a crappy job. do yourself a favor, call someone that really wants to do a good job. this company is just a bunch of thieves read more