I was on my way into Sweet Republic just before Christmas when I spotted Painted Pretzel a few doors down. Since I love pretzels, I was imagining all sorts of delights. Hard pretzels in knots, twists, and rods covered with the finest chocolate. Freshly baked soft pretzels salted, or rolled in cinnamon and sugar, or butter and garlic. You name it. They were going to sell it. Well I was sorely disappointed. Upon entering, I realized this is probably more of a mail order type business. No soft pretzels, either. They specialize in pretzels dipped in chocolate and topped with nuts, candy pieces, etc. There were some boxes of pretzels already made up, and we purchased a few. The honey wheat pretzel rods were actually pretty good, the small bite-sized pretzels were nothing special. The chocolate was a nice quality, but not the best. Although they hand dip all the pretzels, they do not make the actual pretzels. So if you're on a local foods kick, which I'm not, this isn't the place for you. Not bad to have around the house and for gifts to pretzel lovers or corporate gifts as they are better than the products you would find in most grocery stores. I was just hoping for a little more. read more

The Painted Pretzel - a pretzel logo - Pretzels Near Me

If I could give this company a zero I would. I ordered the product a month ago and despite getting an email confirmation which contained my order# the company never shipped the product. I contacted the customer service department via email and to date have not received a response. They took my money and never shipped the product. This company has very poor business practices. I will now have to endure the inconvenience of having to now dispute the charge with my bank. Mark Cuban should never have invested in this company. read more

DO NOT order from them! I placed my order on 12/4 and as of 1/5, I still have not received it. I sent several emails and left several voice messages inquiring about my order and they never returned any messages. They never answer the phone either! I'm going to have to dispute this charge with my credit card company. Horrible customer service. I guess that's why they have an F rating from the BBB. I've never had a bad experience from a product I saw on Shark Tank until this one. Very sad! read more

This company has the worst customer service I've ever encountered. I purchased a gift certificate during a special online promotion for $125 and paid $50. They never let me receive the full value, only the amount paid for the certificate. Very difficult to deal with in getting a resolution. They take forever, if at all, to respond to emails and have no phone number. BBB has been notified. read more

Delicious (and I don't even like pretzels). I ordered the dirty dozen after seeing them on Shark Tank. I did have to wait for the order, but OMG, so delish!!! read more

Like many others .... total scam. I ordered on-line on December 6, 2020 for Christmas gift. Never received a confirmation or any communication. I e-mailed them a number of times using the "Contact Information" posted on their website. Received response from Gmail "Delivery Status Notification" address couldn't be found or unable to receive mail. I e-mailed 4 times. Finally received a response 11 days after the order was placed: "Our online orders are currently closed this month. You were not charged and no order was processed. Thank you got visiting and we apologize for the confusion". If they were no longer accepted online orders .... wouldn't they post it on the website???? Surprised Mark Cuban got involved with this entrepreneur. read more

I purchased a Groupon for The Painted Pretzel 5 weeks ago then immediately made a purchase on their website for twice the value of the Groupon. After making the purchase on their website I received a confirmation email saying I would receive another email when my order shipped. After 3 weeks I had not received my pretzels or a shipping notice so I attempted to contact the company by email, they didn't reply. Over the next 2 weeks I sent 5 email and left 4 messages with their answering service that went unanswered. The person at the answering service could not explain why my messages were not being returned. In each message I provided my order number. Finally yesterday I received replies to 2 of my emails, both asked for my mailing address so they could locate my order. Apparently they were not able to locate it from the order number?!? Even beyond that, one of the emails asking for my mailing address contained my order confirmation that had my mailing address in it! I replied to both emails within minutes and provided the requested information. They did not acknowledge my reply so today I called and left another message with the answering service and sent another email. This morning I received a rude nasty reply from them saying they are cancelling my order and will not be shipping anything to me. I guess they didn't like that I expected them to actually ship the pretzels I had paid for 5 week ago! Also, their website shows they were on Shark Tank and I read that Mark Cuban invested $100K for 25% of the company. My final email to the company said I would try to contact their investor if they didn't reply. The reply I received this morning said they were not run by an investor. I'm not sure of that means Mark Cuban is no longer an investor or if it simply meant he has no role or influence.  In any event, avoid this company unless you want to be ripped off. A few minutes later... WOW! After 5 weeks not shipping my order and 2 weeks of not replying to any of my messages I just received another email reply from The Painted Pretzel. The email says they do not accept the behavior of customers like me (I guess that means customers who want to receive the orders they pay for and expect a reply to emails and voicemails). The email goes on to say that customers are not always right. ** Update 1/2/17: On December 12, after posting my Yelp review I emailed Mark Cuban; he invested $100K when The Painted Pretzel appeared on Shark Tank. He replied very quickly with an apology and said he would pass my message onto Raven (the owner), he copied a senior investment advisor in his company. The following morning I received a very polite email from Raven apologizing for the mix up with my order. She acknowledged the customer service problems said she would have some nice items sent to me as an apology. It's now been 3 weeks since that email exchange I still have not received anything from The Painted Pretzel. While I was not looking for anything for free, she shouldn't have offered if she didn't mean it. This makes it clear that the problems with this company start at the top. I did get the money I paid for my Groupon back by contacting Groupon and I also received a refund on the remaining amount that I paid via PayPal when I placed my order. read more

The Painted Pretzel - Painted Pretzel BB Rating = F - Pretzels Near Me

I tried several times to order online, and haven't been able to get an order in since the end of October. It's December, and the items that I've been trying to purchase are still out of stock. I called several times before today, and left several messages, to no avail. Your supply and demand is awful. Really bad and frustrating. Your product looks like it could have been good, but your customer reps sounded bored, and uncaring. Got someone taking messages....never got a call back. Left e-mails that went unanswered. Went over to Cheryl's Cookies, the experience was 100% better. You should look to them for an example of how to run a company. Will not be recommending your company, Shark tank or not. read more

I placed my order on Jan 30, 2017. I received confirmation of order immediately. Ten days later when I didn't hear about my pretzels. being delivered I called their number and they promised they'd call me back. A week passed and I hadn't heard from them so I called again. Last week I called again and wrote them an email and haven't heard back. I called my credit card to dispute the charge. I am so disappointed since I was mailing it to my daughter at college for Valentines Day. This company had been on Shark Tank : I wanted to call Mark Cuban and tell him about my experience! Very disappointed read more

I placed an order last year & when it was finally delivered, it was late. The pretzels were good - so I decided to give them one more try. They had to have worked out their kinks over the last year......well they haven't!! I placed an order on Aug 16, requesting a ship date of Nov 29th - 2 weeks ago. I have called & emailed trying to get an update - NO response. I will be contacting my cc company if they haven't arrived by the end of the week. DO NOT ORDER FROM THIS COMPANY!! Shark Tank & Mark Cuban - total disappointment. read more

THIS LOCATION IS CLOSED RE: Location? February 4, 2015 at 6:35pm Hi Shannon, We apologize for the inconvenience. We have not had a retail store in a few years. We only have a manufacturing facility. Regards, The Painted Pretzel www.ThePaintedPretzel.com read more

I wish I had read the reviews before I ordered from them. I'm having some of the same problems listed. I've tried e-mailing them 3 times and each came back "the account you are trying to reach does not exist". There was no phone number on the sit. I tried searching for them on Google Andrea I finally was directed to a site (Pissed Customer) that is I believe is handling customers service for them. I've requested what I ordered or if they can't ship it to credit my account. I will never order from them again. Really bad customer service is not any way to run a company. read more

DO NOT ORDER FROM THIS COMPANY!!!! I will think twice about using Shark Tank again as a source. You would think after landing a deal with Mark Cuban, the owner would have learned about how important customer service is. There is absolutely no customer service. Order placed 12/19 for co-workers for the holidays and it was never delivered. I emailed several times regarding order status, and received no response - NOTHING. I called and left a messages, and no one bothered responding. Don't even bother ordering from this company. I've contacted PayPal to get a refund. Such bad business. read more

Order placed on the 7th Sept. As of the 20th, we don't know if it has shipped or not. They don't answer the phone or return messages. They do not respond to emails. They do not send you a tracking number. All you get after the order is an immediate withdrawal of your funds and an email saying here is your order number for what you ordered. No way to track that order but they send it anyways. There is no customer service what so ever. They say the hours of their business but nowhere on the website or the voicemail stating hours does it say Eastern Time, or another. I have no idea until I came here where they were located. They do not respond anyway so I guess it doesn't matter. The only reason we tried them was to give them a chance because we saw this on Shark Tank. They need to learn that without customer service, they have nothing. As far as we know our recipient didn't get the gift yet so who knows if they will ever see it. Do not use them. It's not worth the hassle. read more

Avoid this company. Ordered on 9/7 and weeks later, it still has not been shipped. BBB gives tham an F with good cause. No info on order tracking or when order is to be shipped. Poor poor service. If this is the best they can do with Mark Cuban as an investor, pack it up and call it a day. I will NEVER order from them again. I should have listened to the reviews better. read more

I must agree with another reviewer that this is a scam. I placed an order for a Father's Day gift on June 6 and received an email confirmation of this with an order number on June 7. On the same day the charge posted to my credit card. It is now June 22 and the order has not been received despite me sending THREE emails to the address posted on the Painted Pretzel website, with no response. There is no phone number anywhere on their website. Without an ability to contact them, I have to assume fraud. I just finished placing a new order for my dad on Mrs. Prindables who also sells chocolate covered pretzels. I saw that Mark Cuban invested in Painted Pretzel on Sharktank, so it's mind blowing how this could be a scam, but I think it is. Such a hassle and disappointment. read more

They are a total scam, bought a gift card work $125 for $50..every time I try to place an order, they don't reply, and after a month of waiting and many emails later, they still didn't ship the order. Filed a complaint with BBB, then I got an email saying they will ship ASAP and as soon as the case closed because they said they will send out my shipment, that was almost a month ago, they stopped responding to my emails and still haven't received my shipment. Filed a complaint with BBB again and talking to my CC company. But they're just very unreliable and everyone should stay away.. read more

I placed an order on Dec 10th, I have yet to receive it. I've been calling since January when I do get to talk someone they just say I'll get a callback and I never do it I get a voicemail for customer service. Lol. Its a complete joke, don't waste your time or money read more

I wish I read these reviews before I purchased my Groupon. I had a similar experience to everyone else.I ordered 2 party starters for Christmas gifts & was told they were not available.When I complained--they said they would be sent. But what they sent was NOT the party starter (39.99 value) It was the $17.99 tiny box.What a rip off! Also there was no decorative straw in the box, the pretzels were jammed in and they were not covered in M&M candies as pictured. Maybe 6 to 8 candies per pretzel. I once bought supermarket choc pretzels and they were bigger and a better quality and appearance.Supposedly they're sending me a return label & I wonder how soon and if they'll credit me correctly?I'm lucky I had the pretzels come to me first.I would have been embarrassed if the gift recipient received their lame box of pretzels before I saw it! Now it's January & the saga continues. Groupon refunded their part--but I'm STILL waiting for a return label so I can get my $18.00 shipping fee refunded. They now have no customer service, so when you call them you get an answering service who can do nothing but relay your message. Where--to the trash heap? My next step will be to write to the show Shark Tank & make them aware of the loser company they sponsored. read more

I ordered online and paid through Paypal on December 5, 2016. To this day (February 2, 2017) I have still never received my order. I have called them multiple times and emailed multiple times with no reply or response. I was looking forward to purchasing a new product from the Shark Tank family but I am so very disappointed. They basically stole my money and ran. Their customer service is terrible without even acknowledging their customers. If they don't want to send me my order, they should at least refund my money. I do not recommend ordering from them EVER. read more

This company is NO GOOD. They do not deliver any of their products! Mark Cuban made a BIG mistake investing in this company. I ordered my pretzels 2 months ago. Still nothing. Made 20 calls emails, the only thing left would be smoke signals. I am trying to contact Mr. Mark Cuban. If anyone knows of a way to contact him, please let me know. read more

Would have given them no stars. They took my order and I've gotten nothing yet. No tracking number no return call nothing. The order was placed November 19. It stated at the time order would go out Dec 2 because of back order. I've left numerous msgs with answering machine and person service. Sent several messages via email which were excuse answered but still no product. Found my order for and tried to just requested the refund. This is bad business. I will never order from.them again once this is resolved. Shark tank should have eaten them. Bad business acumen. read more

Worst customer service Our company used the Painted Pretzel for our corporate gifts this year. NEVER AGAIN. The worst customer service, horrible communication, and worst of all, some of our pretzels never made it to our clients. They were returned to us - we were disgusted to find that the pretzels that were sent were broken and stale. Also, they did not send the amount of pretzels we ordered (we ordered 60 and they sent 30-35). We spent several thousand dollars with this company and were completely ripped off. Please don't make the same mistake that we did. read more

Never received product. Emailed and called customer service a bunch and still nothing. Waste of money. I'm happy to just take your money, I'll even send you a thank you card which is more than I can say for them. They just give you a middle finger. read more

I say DO NOT ORDER from this company!!!! I placed a order back at the beginning of October 2014. I still have not received my order or a credit for charges on my credit card. Poor customer service. They suck!!!! Quick to charge you for your order and never fill the order. They have several excuses every time I inquire, such as couldn't get pretzels from supplier, unexpected airings of Shark Tank episode, so many orders etc. You won't ever get your order! Sorry excuse for a Business. Shark Tank please quit featuring this business on your show. I truly would give them a half star if I could. read more

DO NOT SHOP HERE. I placed an order for Christmas. I waited the two weeks as advise because of their high demand. The item took four weeks to have a shipping label created. The item still has not shipped and it has been 6 weeks. I have tried emailing and the messages come back undeliverable. I have left two phone messages with no response. I am now taking action with my bank and will go to the police if needed. My card has been charged with no product nor response. read more

I ordered on line on 12.10.16. They said I wold not receive in time for Christmas. I understood this. Today is 1.10.17 and I still have not received the pretzels nor have I received any communication from the company via email or telephone.When I called they told me the company's website crashed... read more

Placed an order with painted pretzel in June 2017. As of 10/30/17 no delivery and after multiple emails to company no response. Terrible customer service. Thankfully it was a small order. read more

I have been trying to get a refund from this company for 2 months after I placed an order online and simply never received the items I ordered. They have promised me a refund twice, but I still have received nothing. Not even a phone call or a sincere apology email. I did receive this email: "Hi Tiffany, Robin has been out. We apologize and will issue a refund." This was two weeks ago now (after I sent emails for almost 2 months requesting a refund) and still have not been issued a refund. I checked again before writing this review just to make sure that I still had no credit to my card. Can't speak for their food because my order was never shipped, but I can speak for their customer service and it is terrible. Maybe after writing this review someone will actually issue me a refund and maybe contact me and apologize in a real way instead of offering me a lame excuse over email that the company's owner has been out so no one could bother to respond to my email for 2 months. Very disappointed because I wanted to support this small business after seeing them on Shark Tank. Oh well. Hopefully others have not had my same experience of them just being extremely unresponsive and not making it a priority to address customer service issues. read more

Terrible service. I placed my corporate gifts order through them for the holidays and their delivery was not on schedule. They scrambled to deliver the $800 worth of pretzels after we put the pressure on but it's like they are run by middle schoolers! I shouldn't have jumped on the groupon deal but I did in order to send a holiday treat to a sick friend. No sign of it a month later. Just an email saying I should email them the delivery address because their groupon system broke down. Their pretzels are fine but there are so many better-run companies out there. read more

I wish I would of known how bad the painted pretzel was before I purchased my groupon! I too had the same experience no one returned my emails calls or delivered my pretzels! I was quite ashamed when my family members did not receive a Christmas gift . I saw this episode on shark Tank maybe Mr Cuban can invest into a customer service program for this company. This has to be the WORST company ever when it comes to making the customer happy . read more

Worst customer service ever! Took a month to place the order because website said sold out. Once placed, they charged credit card in seconds but never sent to order! It's been over 3 months. I've called several times and they don't return calls. I've emailed countless times and got an automated message. they are HORRIBLE! read more

Take the time to read all of the other reviews and do NOT order from this company. As noted by several others, they do not ship on time (if at all), they are quick to charge your credit card, they "lose" addresses and order details, they do NOT respond to emails or telephone messages, they never answer the phone even during their "business hours" (which are only from 10am to 5pm??) and they do not believe in customer service. I had several orders that were placed several months in advance - not only were NONE of them received, but I also found them to be completely lacking in customer service. They clearly do not think they need customers and do not know how to provide good customer service. The product is decent, but not worth the risk that you'll be charged for something that you'll never receive. Once it became apparent that my multiple orders would not be shipped I asked for a cancellation and refunds. To this date (more than 4 weeks later) they have yet to process the credit card refunds, so I was forced to dispute all of the charges with my credit card company. They clearly appear to be in over their heads and need a better infrastructure to process online orders. I will never order from them again based upon this experience. read more

I ordered painted poppers, dark chocolate and they are good. I got a nice sack full. They mailed my order in 12 days including week ends, USPS Priority Mail took 5 days to deliver them. It was well worth the wait. I got anxious and emailed them and they responded promptly with tracking. read more

I love them. I ordered the M&M pretzels for my son's 5th birthday party at school. All of the kids (and his teacher) loved them.

This place is a complete joke. I placed an order after seeing an episode of Shark Tank. After five weeks, I didn't receive my order. t emailed them asking for an update but didn't get a response. I asked for a refund, no response. I contacted paypal and nearly 10 weeks later, I haven't received anything. Stay away. Also - check out the censored reviews. read more

I ordered pretzels on December 12th and haven't even received them. I tried calling customer service, it's just an answering service that takes your information, and says someone will call, and no one ever called. I tried emailing them, and couldn't get an email to go to them through their system. If I don't see pretzels pretty soon, I will have to contact my credit card to reverse the charge. This was for a christmas gift, and it's January 8th, and I still don't have anything. No matter how good their product is, it's useless if they don't send it to you! read more

This is a pretty cool little spot. I wasn't sure what a "painted pretzel" would be, but I was glad when I found out. They paint pretzels in chocolate, nuts, candy, etc. I've only been twice now, but I think I'm in love with the heath and white chocolate pretzel rods. I would recommend it with two thumbs up. read more

I saw the entrepreneur on The Shark Tank and was intrigued. I've been burned before buying products "off the tank." A horrible pancake mix and wine product made me so cynical I did not even share the news that of my online purchase. Imagine my surprise that these Painted Pretzels truly dazzle and delighted my whole family. The actual pretzel tastes great which made some ask if that was sold as stand-alone minus the "painting." Way to go! read more

If it was possible to leave no stars I would. This company has piss poor customer service for sure. I bought a groupon voucher and then proceeded to order a gift for Christmas and I have yet to get it. I placed my order on December 2 and they were quick to take my money but not send me any thing. I have contacted them 3 times via email because on the site no # is listed. I would get back the same automated email stating the system crashed because of so many groupon orders and if I sent my name and address they would get the order out right away. Well here it is Christmas eve and still nothing. Finally I found a number and all she could do was basically take a message and pass it along. This is crap and is the worst customer service I have ever experienced. I wouldn't suggest using this company at all. read more