I rarely leave reviews, but the displeasing behavior of the host manager named Rami at The Palm (Hard Rock Hotel) leaves me with no choice. He desperately needs a lesson in basic customer service and human respect. After a long day at Universal Studios with our kids, we were fortunate to find a late 9:00 PM reservation for dinner at The Palm. We arrived around 9:05 PM, and while waiting near the seating area, Rami approached us and abruptly announced that our reservation had been canceled. Naturally, I was confused, as I thought my husband had booked it online, and didn't say anything about cancelling it. He was parking the car at that moment, and he was not with me. Before I could even process what was happening, Rami raised his voice and snapped aggressively at me, saying, "Your reservation was canceled, but I am getting you a table, okay?" As I hesitated in shock, he literally yelled at me in an irritated, condescending tone: "YOUR RESERVATION WAS CANCELED! BUT I AM GETTING YOU A TABLE!!" He spoke to me as if he were scolding a child. This was not acceptable or normal hosting. Right behind us was a white family with a 9:00 PM reservation. Rami instantly shifted his demeanor, welcoming them in a calm, polite, and respectful tone. The contrast was impossible to ignore. When my husband arrived and attempted to show him the reservation, Rami cut him off mid-sentence and yelled at him as well: "I got this. I'm working on it, okay?" Refusing to be dismissed, my husband showed him the OpenTable email confirmation. Seeing the active confirmation, Rami's eyes went wide, and without saying a single word of apology, he walked us to a table. I cannot help but wonder: would he have raised his voice, aggressively barked orders, and been condescending to us if I weren't an Asian woman with an accent? This went far beyond poor customer service; it felt deeply disrespectful and racially motivated. What should have been a wonderful family Sunday night at the end of our vacation was completely ruined by this arrogant, rude, and foolish individual. How does a high-end establishment like The Palm allow someone like Rami to host? Management needs to seriously audit their staff and hire people who reflect the reputation the restaurant claims to have. In addition, if the reservation system was what caused the reservation to be cancelled, please fix the issue immediately. Running a resturant takes more than just good food. read more

We had a really good experience eating here. We had a great meal with friends and enjoyed a lovely bottle of La Ragose, Amarone. Our meal started with a savory selection of pretzel breads and focaccias. The delicious bread comes with savory dip of olive oil, red pepper flakes and parmesean cheese. I had to resist licking tge plate clean! Hahaha!! The Hearts of Palm salad was a very interesting dish. I love hearts of palm. By adding Arugula it added a bitter flavor that I'm not sure I love, but I did love the hearts of palm. The 4 cheese purses were were VERY good. The savory cheese and tang of the balsamic made the dish a perfect mix of textures, flavors and rich delectability. We also had the creamed spinach. It was so, so rich and creamy. We actually ate ot with some of the bread and it was chefs kiss. Absolutely loved it! To wrap up the meal we all shared an baked Alaska and it was so sweet and rich with a beautiful cherry flavor that dances on your tongue long after the meal was done!! The service is impeccable with the perfect balance of attentive mindfulness and down to earth thoughtfulness. With the amazing menu and fabulous service out should come as no surprise the the atmosphere is an elevated mix of old New York, old Hollywood and somehow feels uniquely Florida. Decimals save this resturaunt for a special occasion, and have one of the best martinis of your life!!! read more

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Overall, we had a good experience and I'd rate it about 3.5 out of 5 stars. The service was friendly and the staff was very accommodating with our large party, which we really appreciated. The ambiance was also nice and created a pleasant atmosphere for dinner. The food was good, and one helpful thing to know is that the menu is served à la carte, so sides are not included with the entrées and must be ordered separately. I didn't realize that before visiting, but the side portions are generous and large enough for two people to share. Overall, it was an enjoyable experience with solid service and a nice setting, though there is still some room for improvement. read more

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Desiree was absolutely incredible!!! She made our whole dining experience unique and memorable. Thank you again :)) read more

My wife and I went for Magical Dining and had an exceptional time. Amanda our server was exceptional. She was so attentive, made great recommendations and did an amazing job. The food was exceptional and the hash browns are literally heaven. The cheesecake was ok but the main course of the filet and the apps were awesome. Also gotta give a shout out to the pretzel bread, that was so freaking good. Thank you to Amanda for an exceptional evening and we can't wait to go back! read more

Fine dining at all the top levels! Our food, the service, setting was all spectacular for expectations of The Palm or any fine dining. The Thick-Cut Steakhouse Bacon appetizer was a great start, similar to other places as a "pork belly" cut but seasoned well with an amazing sauce side. We lucked on a whole lobster special and add on filet to share. Everything was perfectly cooked, plated, & presented. The manager provided an excellent wine suggestion that greatly complemented the meal. Our server provided excellent timed service and attention for a special meal. read more

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Nothing really stood out with flavors or presentation. Food wasn't bad but it wasn't amazing either. The bread service was great. The lobster seemed overcooked in my opinion. The carrot cake was moist but the downside is that the icing tasted heavily of cream cheese. I don't think i'll be back but it was an okay one time experience. read more

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We had a very nice dinner at the Palm last night. Drinks in the bar were excellent. Chris was a perfect bartender-personable and makes great cocktails. Our food and service were equally good in the dining room. Our server Stacey was great. She made excellent recommendations and we couldn't have asked for better service. We will come back soon. read more

The Palm - Orlando - Gin martini - Steakhouses Near Me - Orlando, Florida

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Visited the Palm restaurant for the Orlando magical dining menu. The restaurant is located in the Loews Hard Rock hotel located next to universal studios. The restaurant has a very cool theme and vibe to it. There are numerous newspaper clippings and caricatures of famous people and different guest all over the walls. The service was amazing. Out server Iris was fantastic. She was so kind professional and very personable. If I come to the Palm again I will for sure request Iris because she made the experience exceptional. The food was delicious and the pretzel bread amazing. The only thing I wasn't too happy about with the Orlando magical dining menu was that the steak that I ordered did not come With any sides they had to be ordered à la cart. But overall the food was amazing and cooked to perfection. I hope to come visit again soon. read more

We came here for a Christmas meal, as a party of 7 (five adults and two children). Our reservation was at 2:45pm, so it was a late lunch/early dinner. The restaurant was decorated lovely for the holidays, and the staff was friendly and responsive. The food, however, was not very tasty. We ordered LOTS of food, including several items not pictured (i.g., black truffle risotto, lobster bisque, carrot cake, tiramisu, wedge salad, mashed potatoes, chicken parm, an Arnold Palmer and an espresso martini). Only the 6yo liked her meal. The 4yo complained that the chicken tenders were spicy. All of the adults rated their food as "just okay" and the desserts as not good. The carrot cake was reportedly dry and the tiramisu was lacking. It was almost completely missing the ladyfinger layer. The portion sizes were good and our waiter was excellent. We also ran into an issue attempting to purchase a gift card with the holiday bonus special. The manager took care in speaking with us and explaining the issue. Given that no one truly enjoyed their meal, I'd opt for a different restaurant over this one. I'm certain we could have found food people enjoyed at a lower price point. read more

The Palm - Orlando - Iced Carrot Cake - Steakhouses Near Me - Orlando, Florida

You can't have a bad meal at The Palm. This was the best steak I've had in a very long time. My only complaint is that they don't offer dry-aged beef. I ordered the New York strip Oscar style, and it was cooked perfectly, full of flavor, tender, and everything you'd want from a great steak. We also ordered the steak carpaccio and the thick-cut steakhouse bacon. The bacon quite literally melts in your mouth and is absolutely divine. For sides, the hash browns are an absolute must. We also tried the corn Cacio e Pepe, which was fantastic and a fun twist on a classic. The service truly stood out and elevated the entire experience. The staff was attentive, knowledgeable, and made us feel genuinely welcomed without ever being intrusive. From start to finish, everything was seamless and professional. I can't wait to come back next year when I'm back in Orlando. read more

The Palm - Orlando - Prime New York Strip * 14 Ounce Oscar style - Steakhouses Near Me - Orlando, Florida

We stopped in for dinner after leaving our son in his dorm. Stacey was our server. She was fantastic and so friendly. We also got to catch up with our another favorite server, Lindsey! Our dinner was cooked perfectly and was delicious! read more

A Legacy Reimagined: Mixed Experiences at The Palm Post-Landry's Acquisition I've been a loyal Palm patron for nearly 4 decades, with family ties dating back even further. This review reflects my third dining experience since Landry's took over. Initially, I was disappointed to learn about the takeover and the loss of my accumulated 837 Club loyalty points, which weren't transferable to Landry's loyalty program. A $25 membership offer didn't fully alleviate the impact. That all was immediately after the pandemic shutdowns, so could have been much worse news to learn, and we still gave a couple of more goes to see if the allure could be recaptured. Next visit left little to remember, other than the par able rolls from the first post pandemic visit were still a thing. Not even the good kind, the kind you expect to be mass produced by Sysco. My recent 20-year anniversary dinner highlighted both positives and negatives. The atmosphere was largely unchanged, but service was inconsistent. Our server was attentive and knowledgeable, but the back waiter seemed inexperienced. We waited 5-7 minutes for seating, and table maintenance was lacking. Food was a mixed bag. First, the bread situation changed again and is now a sorta kind of focaccia with an oil and cherished red pepper flake set up. Very weird choice by the chefs, but ok. Wasn't anything to sore home about and if your gonna do a focaccia, then at least make it in house as it's super easy to pump out for any kitchen. I digress and still miss the original artisan bread selections and homemade butter, but life goes on I suppose. The new crab cake recipe was mediocre and not sure if the odd bread crumbs were air fried or what, but definitely not the original pan seared prep and set up and far, but the quality and taste of the crab itself were superb. The Oso Buco was a bit confusing and hidden by way too many pasta pearls which was disappointing, while the Palm Duo was cooked to a perfect medium as requested and tasted like the original seasoned streaks. My lobster tail was also tasty and cooked perfectly, however I do suspect that I was more like a 5oz, maybe 6oz tail and not the advertised 8oz. Still great though. The 4-tiered chocolate cake was dry and crumbling, likely several days old, considering they comped it for our anniversary, can't complain too much. The marinated cherries on the side though, were simply heavenly and the serve snuck me a few extras, so that's a huge plus. Wine selection was limited and seriously disappointed that after easily 100 visits in my adult lifetime, they remove my go to dessert accompaniment, the 5 Putanyos Royal Tokaj Aszu. It's Not the best Aszu, but certainly the most widely higher end brand available in the USA. Will just have to wait for my Aszu fix this summer when I'm back in Tokaj. However, the 2023 Caymus Cab was a highlight, especially at only a $100 for a one liter edition for the 100 years of Palm promo. While very young still, after it breathed a bit, it lived up to the Caymus name and a bottle worthy of throwing into my collection to age for another 5-10 years for optimal drinking. Oh, the sides: Creamed spinach and potatoes Au gratin. Both are new recipes and were so so compared to the originals. Had some leftovers and they definitely tasted better for lunch the next day. Post-dining, I received two calls from the Palm, but the feedback process felt insincere. Overall, The Palm under Landry's shows potential, but needs refinement to recapture its former excellence and continue to live up to the price point expectations. As a restaurant consultant, my standards may be higher than most, but for this legacy institutional name, I'd be happy to help them address these issues and restore the brand's reputation, but that is up to their powers that be. In the meantime, all we can do is wish them the well and hope for best. We shall see. read more

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Filets were some of the best I've ever had in my life! Up there with Hell's Kitchen! Gary was our server and was top notch Made an amazing wine recommendation and took phenomenal care of us. A dimly lit vibe/ old school Italian perfect for a dinner date. read more

My dinner at the Palm was so awesome we went there twice, two nights in a row! I got the 18 ounce New York strip, medium well, unbelievably delicious. Asparagus, awesome. Baked potato, the best. Meatball appetizer, delicious, well seasoned. Cheesecake and Tiramisu both awesome. The only thing that kind of sucks is this whole bottle Diet Coke thing. That's non-sense. We want delicious, well mixed, well carbonated Diet Cokes. Other than that, everything was awesome. The server we had both nights was Joyce. This chick is on fire! Palm Orlando is the best. Keep Rockin'! #MattJasonRocks #KeepRockin read more

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Hmmm, so we came here for our anniversary dinner. Our server was fantastic. I mean the entire experience was great. They gave us a cute little happy anniversary card. The wine I ordered was good too. But let's talk about the meal So I'm an idiot and didn't tell them about my allergies. No worries, they quickly replaced my meal and didn't make me feel like the idiot I was. The shrimp was massive! The wine sauces was amazing. I'd come here again. Thanks for the great vibes. Maybe next time they will have a picture of me on the wall. read more

The Palm - Orlando - The sign - Steakhouses Near Me - Orlando, Florida

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Josian was our server and did an amazing job. The food was excellent and plentiful and the ambiance was upbeat and energetic. Thank you Palm for the great time read more

The Palm - Orlando - Some couple that never talked to each other and stayed on their phones. - Steakhouses Near Me - Orlando, Florida

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We went here for magical dining and The Palm did not disappoint! From the moment we walked through the door the service team greeted us with a friendly hello. We made reservation through open table with ease and were seated promptly. Our server Chris was exceptional. The cowboy butter sauce with my steak was phenomenal as well as the tiramisu. Like most Palm restaurants the ambiance is always very intimate. We will be back again! read more

What a wonderful dinner! Starting with the host stand, all staff was welcoming and efficient. My server Amanda was excellent! A refined and enjoyable dining experience. The host even remembered my name as I departed! read more

The Palm - Orlando - Veal Martini - Steakhouses Near Me - Orlando, Florida

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This is very, very sad. I grew up with this restaurant in West Hollywood, CA, and always had a great experience. I had gone to this location twice, in the past, and it was always good. Valentine's Day - 2026 was a complete and utter abomination. For a restaurant that has been open for over 100 years, you would think that they would've gotten it right, by now. For two people, with Landry's points and a Universal team member discount (I'm not a t.m. It was my guest), the bill was STILL an astronomical, over $300. The bread service was horrible. We thoroughly enjoyed the multiple bread basket that was before, with all of the different kinds. Now, they want to cheapen out and give us what equates to store bought "focaccia". It was dry and nearly tasteless. The red wine, that was suggested to pair with the Valentine's Day menu (which is what we got), for the $25 price, severely lacked complexity or nuance of any kind. Anything by Robert Mondavi, Charles Shaw or Francis Ford Coppola is much, much better and far less expensive. I would've been happier with something like that. Our asparagus came out cold and had to be sent back. They gave each of us the wrong order! Yup! Overall, that night, the food severely lacked any kind of flavor or complexity for the insane price tag. Our steaks were dry, and had barely any seasoning. Were they trying to get rid of old product for the holiday menu? Half the time, the server was nowhere to be found, and could have been a little bit nicer. Isn't that FIRST in a restaurant? Give the guest what they ordered, not what someone else did? Not too long after, we had many meals elsewhere on Universal property. Two places come to mind.... Flora Taverna and beef skewers from Universal's Mardi Gras. Both outstanding. There are more than enough chefs on property who actually know what they are doing. Maybe some of those should go over to the Palm and, sincerely, teach them how to cook. You all have a great baseline. Some minor tweaks would make this place go from mediocre to outstanding (as I had experienced before). Good luck! read more

Fine dining at is best. Loved the food , prompt servers and the decor is on point . Highly recommend .

Had the pleasure of going to the Palm Restaurant at the Hardrock Hotel in Orlando this Sunday. My husband and I had the lobster for two. First let me say, the restaurant setting was amazing. Very intimate and romantic. We were served by our attendant, Iris. Iris was very knowledgeable about the cuisine and the service was top notched. She made sure everything was on point. Did I mention the food???? Delicious. Such an overall, wonderful dining experience. read more

TLDR: I left here full, had a great time and the meal tasted good so what I'm about to say might be considered "first world problems" but there is too much competition around Orlando for chain steakhouses to be dropping the ball on basic issues, especially at high end steakhouse prices. Service here was top notch, though. The ambiance here gave me steakhouse vibes, and was also loud as there were lots of kids at nearby tables. People on vacation I assume, most wearing casual wardrobe, probably staying at the attached Hard Rock Hotel. It was pretty chilly inside so be sure to bring your sweater just in case. Started with a Meatball appetizer, this was 1 large meatball for sharing and it was very VERY good and flavorful. Probably the best I've ever had! We split this among 2 people. Bread basket - good selection of rolls & pretzel bread sticks served with butter. We liked it. Wedge Salads are shareable between 2. Caesar seemed a little smaller. Caesar was a little bland, wedge a bit better. Dinner dropped the score a notch. Filets were not cooked as ordered (medium orders were delivered med rare) and one was super tough. I've had my share of filets so I know when it's "off." Mentioned to the manager and he immediately replaced and rushed a new one out. This new one was delicious. The chicken parm didn't knock our socks off, pasta side was bland, Mac & cheese and asparagus (grilled not steamed) were good sides. After dinner, coffee was so cold it didn't melt the sugar. Again, they rushed out a hot coffee which was better. Overall, service was excellent all the way through and they offered a slice of carrot cake at the end of the meal as a nice gesture. The cake was excellent, def top 5. Management and the wait staff tried to make things right which we appreciated. Because of that, if we're in the area again, we would consider returning to see if our first experience was a one-off. read more

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Historically we go to The Palm Orlando 2 to 3 times a year. And always for the summer lobster special which we did last night. It's an outstanding bargain. And it was an enjoyable evening. In addition to a wonderful lobster, the highlight was our server Iris. Super accommodating, friendly and conscientious. As lamented by another commenter the current bread basket is a huge disappointment compared to what they used to serve in the past, which we always thoroughly enjoyed. And the broccolini side was too salty to eat. That said we look forward to our next visit. read more

The atmosphere and our waitress Jessica was fantastic I never asked for a refill once and she was always around but it over bearing too, the food was amazing I had the chicken Parmigiana and my partner had the waygu lasagna we also had a side of bacon smoked Mac and cheese, it was amazing portion sizes the food was so so so good the chicken was fried just right it was Al around an amazing experience and it was even better then what we wanted read more

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My family and I came back in to the Palm and luck be by our side we asked for Amanda and she was working. The chicken parm was amazing along with the mouth watering steak. I can't appreciate enough gratitude to being treated so great by Amanda and always making sure everything was going well with our dinner and making sure our glasses were filled. She suggested an amazing wine for us and we just had such an amazing evening. Thank you Palm for hiring such grear servers to your staff. We always suggest to our friends to come to eat there on account food is extravagant and such a peaceful place to eat and enjoy a family meal. i am working on our company to host something as well. Again thank you so much Amanda for making us feel at home. read more

Beautiful presentation, great ambiance, and amazing food. The deserts and sides in particular shined from my experience. Our server Gabe was the best server I've ever experience, funny, extremely polite, and social. I would recommend this to anyone desiring a rememberable experience (as long as you have the funds!) read more

The Palm - Orlando - Steakhouses Near Me - Orlando, Florida

The fish was a tiny piece and the risotto was terribly salty. I eat Sea Bass often so I can only blame it on the chef not tasting the dish before it left the kitchen. The atmosphere was the same, but looking a little tired. Service was okay. Overall very disappointing. I will not go back. read more

The Palm - Orlando - Seared Sea Bass pomegranate glaze, asparagus, egg-fried risotto - Steakhouses Near Me - Orlando, Florida

Not the same old Palm. Worse!! I have eaten at this Palm since it opened many, many years ago inside the Hard Rock Hotel. It has been my absolute favorite place to dine in the state of Florida and always a wonderful experience. Things have changed. "ONE" example - I noticed it when my smoked old fashion arrived with no smoke (they were out of wood chips) and floating with crushed ice. What 12 year old made this? The appetizers were just off and left me wanting the old charm and flavor. Thank god the steaks were very good, but the snarky waiter trying to rush us to order and acting like he was doing us a favor and the below average cocktail service left me very disappointed and sad. My favorite place has left the building. Thank goodness Eddie V's is just around the corner! read more

Solid choice in the Hard Rock Hotel. They had a special of a 18 ounce strip steak with 2 5 ounce lobster tails and 2 soup or salads for $129. The steak was very good, the lobsters were okay. The red carpaccio was good. The wild mushrooms and potatoes au gratin were solid. Among the best dining choices on the Universal campus. Would go back read more

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We go to The Palm at Universal's Hard Rock Hotel a few times a year. We always go on my birthday and they never disappoint! Joyce was our server last night and she was amazing. Dinner is always spot on. I always get a steak and my husband gets the sea bass. And a special shout out to the bartender that made the perfect Jack and Coke. The team made my birthday dinner really special as they always do! read more

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Step up your game, and stop relying on your old reputation ... we had dinner this evening .. Overall, the food was just OK. I am not wanting to complain about high pricing. I'd rather overpay for a great meal then get a poor meal for free that being said we started out with the crabcake which is more cake and crab. Very poor representation of it. I had the large 18 ounce NY STRIP I asked for crispy Pittsburgh medium the outside, had no crust . However was medium slightly, plus with zero char, and the steak in general was not very tender The hash brown potatoes were great, incredibly salty, which is not very common. I did point out to the server about the crabcake and had her observed the lack of crab she agreed however that was the end of that nothing more was said. We had a great bottle of wine that was spectacular. Thank goodness and the drinks were great. I very good espresso martini I must say. The desserts.. average ....the tiramisu appeared that it has been around for a while.. The cheesecake was tasty but something we can get anywhere. Bottom line is I'm so disappointed because we are Orlando resident and we typically find a way here two or three times a year read more

The Palm - Orlando - Cake crab - Steakhouses Near Me - Orlando, Florida

First visit to The Palm, friends were in town and selected for Happy Hour. Their favorite was Chicken Parm Sliders, served with fries, while I ordered the Prosciutto & Mozzarella Arancini. Happy hour prices were reasonable and portions sharable. Bar area filled up quickly, but bartenders were friendly. Hotel self parking is validated. Dinner menu looked good, I'd definitely go back! read more

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I love the Palm! This location has such a unique vibe due to being on Universal property. The servers and bartenders here are amazing--shoutout to Chris and Amy! My go-to's here are the Chicken Parm and most recently the Swordfish Putannesca. You can't go wrong with any of the choices here. Definitely check it out if you're an Orlando local or visiting the parks! read more

I have been a fan of The Palm for a very long time. This one might be the first one I ever went to. I still remember enjoying a monster lobster during that first visit. And when I say this one... I don't think the Hard Rock might have even been open back then. I kind of remember the place being in a small indoor mall area at Universal, but I could be hallucinating on that font. In any case, it is now and not then and that's what this review is based on. Valet parking is free if you come to the Hard Rock for dinner here, which is excellent. The place is just a short walk to the right after coming into the lobby of the hotel. Service is still what the Palm is all about. The atmosphere, however, is more casual here than the Palm I know in NYC. The Calamari Fritto Misto - lightly breaded calamari, tri-colored peppers, cherry peppers, pickled lemon, marinara to start was great. My Classic Caesar Salad - romaine, croutons, parmesan, Caesar dressing was great too, however, what happened to the Monday Night chopped salad? I think I have the day of the week correct. Either way it is MIA from the menu! For the main I shared a Prime Tomahawk Ribeye 32 oz with the table. It was a great meal and The Palm for the most part still is holding up well though it falls a little short of that Palm I first remember going to so many years ago. read more

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The food was great. I recommend the Wagyu filet. Tom was very helpful and accommodating.

Karina was awesome. Great recommendations and wonderful service. Food and drinks were also great.

The food was outstanding -- perfectly prepared, flavorful, and served at just the right pace. Tom checked in regularly, made sure our drinks stayed full, and added a personal touch that made us feel valued. Service like his really elevates the entire dining experience. If you're visiting The Palm in Orlando, ask for Tom -- he'll take great care of you. Highly recommend and looking forward to coming back! read more

Exceeded expectations, wonderful food and service for our large group! Was worried about having a minimum for large group bookings but was not an issue. Had a private room for my son's graduation celebration. Would highly recommend! read more

I made a reservation with my wife for our honeymoon thinking it wouldn't be super crowded, however there was a convention in the hotel and a ton of people happened to be there! We still got seated pretty much on time, all of the people serving us were super attentive and very nice to us, and the food was incredible, particularly the bread, center cut filet, and the Zeppoli (donuts) which were absolutely delicious. I really enjoyed the atmosphere as well, it felt very cozy and I loved seeing all of the different caricatures on the walls (the Conan one and the Sean Connery one were faves of mine)! It was one of the best dining experiences I've ever had and we cannot wait to come back! read more

The Palm - Orlando - Outside - Steakhouses Near Me - Orlando, Florida