I took my bike to the Bicycle Tree yesterday. Without belaboring the issue, here are my…read moreobservations: 1. Kindness 2. Great price (below market) 3. Expert knowledge Kudos and gratitude in the order of appearance: 1. Russell, another customer who will be cycling from California to Florida in September. A kind soul and in my age bracket. 2. Gene, the technician who volunteers at the Bicycle Tree. A gentle and kind person. Much taller guy that I. Spent time to fix the flat tire for which I had taken my bike to the shop; but also fixed the gears and adjusted them. 3. Alex, an Asian-American gentleman who speaks Spanish. He was the shift manager. May the Bicycle Tree continue to prosper and attract good customers, such as Russell. And may good and decent folks, such as Gene, continue to volunteer there. I will be there for sure in the future.

Awesome Shop. Highly recommended. The guys are extremely knowledgeable and very approachable…read more They'll teach how to fix whatever's wrong with your bike for a huge discount if you help them while they work on your bike. Non profit organizations deserve your support like this shop.

Recently got back into bike riding and found how quickly you need to get your bike dialed back in…read moreafter so many miles. I was referred to OCBG from a friend who worked across the street and couldn't be happier. Cory helped me out with both of my bikes and was very nice and friendly. I took out my bike for a long ride after getting cleaned up and it rode AMAZINGLY. These guys rock and is definitely the go-to shop for bike repairs and services. Thanks for being so generous and accommodating. I will be returning for regular tune ups.

Watching GCN and other cycling YouTube videos, I've often heard the term "legendary bike mechanic"…read moreused from time to time, and I always wondered what that truly encompassed. I recently took the Park Tool class with Cory, and now I have a better understanding of what a bike mechanic legend is. His extensive bicycle knowledge was very apparent as soon as I saw him tinkering with bikes or my bike for that matter. I am extremely grateful that I didn't procrastinate or pass on taking the course. It was a fantastic experience and I was able to swap and upgrade parts on my bike "myself"--with Cory's support. I am honored I was able to do this with assistance from Cory. Since then, I have decided that, as long as circumstances allow, I will always take my bikes to their shop for servicing. I highly recommend both the course and their shop to anyone. You will not regret it.

Trek Tustin, CA is absolutely amazing. The team is incredibly knowledgeable, determined, and always…read moreready to help. From the moment you walk in, you feel supported and taken care of. Jeff is an expert when it comes to custom bike fitting. His attention to detail is next level, and he's fully dedicated to getting you as close as possible to the perfect fit. The rest of the team is just as impressive everyone is friendly, professional, and extremely knowledgeable about Trek and other products in the industry. I highly recommend this location to anyone looking for expert assistance, top-tier service, and a team that truly cares about your riding experience.

Hands down the best bicycle shop in the OC area. Eric and Bryce were wonderful. They helped me make…read morea decision that I felt comfortable with and did not pressure me throughout the whole process. They gave me educational advices that were succinct and delivered in a very personable manner. I am very much a beginner to the world of road bicycles and even though I went for the Madone, I was not made to feel ashamed and they assisted me a non-condescending manner. I left the store with not only a new bicycle that I love, but a sharper mind and a newfound appreciation for the hobby of cycling. Once again, thank you to Eric and Bryce for taking all the time with me, even though it was bordering on closing hour. Throughout my extensive interaction with them, I can confidently say their goal was not to make a sale, but to equip me with the most informed decision. The purchase was big, but I made it with no regrets. I have been to many other establishments before coming here, and other bicycle shops NEED to learn from TREK Tustin!

Best customer service, had a cold drink waiting for me and easy convo. Best part is they did the…read morejob, and beyond! Helped me to load my bikes making sure all visits have been such a pleasure! Cost are absolutely reasonable and super worth it!! They hooked me up really! But I'm sure they treat all their customers this nice! I'm a first time, to get this type of service and so happy I found this shop! I'll be back for sure! Also they have a great selection of custom bike parts you can choose from. Go!

Super disappointed in our experience at The Family Bike Shop. We went for some bike maintenance and…read morewanted to support a small, local business. The experience was less than stellar. The employees were helpful and kind, but they can only do so much. The owner was not so helpful nor accommodating when we had issues with the repairs. We will not be returning.

I had a striped axle bolt and they were able to repair it in 10 Minutes and saved me a $400. Repair…read morebill. These guys are awesome!

Super fast response and great prices. Very useful pickup and delivery service too. All staff…read morefriendly and calm.

Absolutely amazing experience at Orange Cycle Gear! From the moment we walked in, everyone was…read moreincredibly helpful, kind, and patient. The entire team really took their time with us and made sure we felt comfortable every step of the way. A special shoutout to Juan--he helped us right after his lunch break and still gave us his full attention. He took the time to get to know us and made sure my husband and I found the perfect fit. You can tell he genuinely cares, and that made all the difference. We ended up walking out with TWO bikes and couldn't be happier! The level of customer service here is top-tier, and the whole team made this such a fun and easy experience. We'll definitely be back--next stop, getting our oldest son a bigger bike! Highly recommend this place to anyone looking for quality bikes and an even better team behind them.

I won't return to this shop--bad business, etiquette, and nasty ownership. Religious posters don't…read morereplace price transparency. Saturday: Visited for a bicycle tune-up consultation near Chapman College/Orange Circle area. Discussed needed services with friendly mechanic: rear cassette, chain, spoke repair, derailleur adjustment. Due to their busy day, agreed to return Tuesday for pricing/terms when me and the mechanic could speak more about terms. Tuesday: Kim (likely the owner) said the mechanic was at lunch (30+ mins). I left my bike; she promised he'd call upon returning. She called 30 minutes later but wouldn't connect us--just offered another callback. He never called. Wednesday: Another mechanic confirmed a $200 estimate but wouldn't commit to exact cost. Promised to call before repairs. No call came. Next day: Received voicemail saying bike was ready. Upon arrival, Kim rushed to retrieve it from the back. When I requested an itemized invoice before paying, she said "It will print out after you pay." After transaction: Bill was nearly $90 over estimate. They replaced brake pads without asking (they were fine), charged for a "SEVERE" alignment without permission or notification, and added $20 for "shop supplies and disposal." When challenged, Kim claimed the mechanic told me the cost and asked if he called (he didn't). She brought the mechanic over--he admitted fixing the spoke but denied charging for it. She almost threw the receipt back, saying "there you go." He also admitted that he had promised to call me before proceeding and didn't. The shop gave me a plastic bag with service trash, but notably the removed "bad" brake pads were missing from it.

Took my sons ebike in to get brakes done on a bike we purchased from a friend of his. Apparently…read morethe bike was never assembled correctly and was eating brakes. Wilfred i believe was the mechanics name promptly diagnosed this and gave us a quote. Bike was ready 2 days later (he had to order parts) and surprisingly the repair was actually less than what he quoted. He also did a once over on the bike making sure everything was tight and in the correct position, all wires and cables secured. Will definitely recommend this shop to others. Just a note, it's a one man show, so if you call and there's no answer just leave a message and he will call you back, he's probably doing a repair or with a walk in customer. *****

Their product quality is terrible. I bought two bikes and deeply regret it. I've wasted a lot of…read moretime dealing with them. I can't get my money back, and I can't afford to keep spending more time and money trying to fix such poor-quality products.

Great service and very fast. Will definitely be going back to get my bike serviced. They updated me…read moreby txt message every chance they got and the fees were reasonable compared to a few places I called.

I recently visited this bike shop and had an outstanding experience from start to finish. The level…read moreof customer service was truly exceptional--everyone I interacted with was friendly, knowledgeable, and genuinely eager to help especially Don.  He took the time to answer all my questions without rushing me, made thoughtful recommendations about my handle bars. I was a little sketch on cutting them down 20 mm but it was a perfect fit for me he ensured I felt confident in my choices. It's clear that they care not just about making a sale, but about building relationships and making sure customers leave satisfied. The overall atmosphere was welcoming and professional, and the staff went above and beyond to provide top-notch service. It's not often you come across a place that delivers this level of attention and care. I would highly recommend this shop to anyone looking for quality bikes and, more importantly, an amazing customer experience. I also want to throw a shout out to I believe it was Nathan who helped me with the finance aspect of my purchase that also was a smooth and effortless experience.