Amazing staff everyone was very helpful, great budget friendly shop even with no bike experience…read morethey'll make sure you leave with new knowledge to fix your bike yourself the next time it breaks helped me fix my derailleur and chain on my mountain bike for around 20-30$ with used parts, another shop that recommended me to them told me he could replace it new but it'll cost about 120+ and told me to try stopping by at the bicycle tree to try getting it done cheaper and sure enough they did

I wish I went here first instead of spending a ton of money scouting deals off fb marketplace for…read moretools and parts to fix up my bike. Back in the day, I did use to own a ton of tools to fix up my bikes but I left the sport and got rid of most of them. I recently bought a vintage bike off marketplace and just wanted to swap out the pedals to grippy flats. I ended up destroying 3 wrenches and wrecked my knuckles trying to get one pedal that appeared to be welded to the crank set. Nothing I did worked, so I decided to come here instead. I love the whole concept of this place. It is a community hub to go and get your bike taken care of. They have a ton of old parts available and it is incredibly cheap. I was able to use shop time at $15 an hour and the volunteers helped me fix up my bike and provide tips on how to fix things up. Nobody was able to get the pedal off, so I was able to buy a used crank set for like $5. Insane. I don't think I could have beaten that hunting for deals in fb marketplace. They're a great nonprofit and they sell a ton of used bikes as well. Out the door, with the parts, and shop time, I was only out $40. With the time, I was able to swap out the bottom bracket with a good used one, used crank set, and true 4 wheels. Insane. Normally at a bike shop that probably would have been a few hundred dollars to have a mechanic do it. I would highly recommend anyone who is handy and wants to learn how to wrench on a bike come here.

Amazing bike shop - extremely knowledgeable and fairly priced. Highly recommend these guys.read more

Recently got back into bike riding and found how quickly you need to get your bike dialed back in…read moreafter so many miles. I was referred to OCBG from a friend who worked across the street and couldn't be happier. Cory helped me out with both of my bikes and was very nice and friendly. I took out my bike for a long ride after getting cleaned up and it rode AMAZINGLY. These guys rock and is definitely the go-to shop for bike repairs and services. Thanks for being so generous and accommodating. I will be returning for regular tune ups.

A Thank You to Trek Bike…read more I want to share how much I appreciate the care and integrity Trek bike has shown with my Parlee bike. From the moment I brought my bike in, it was clear these folks actually know what they're doing--and more importantly, they respect their customers enough to be straight with them. What stood out most is how transparent they were. No upsells, no unnecessary work pitched just to pad the bill. They took time to understand what my bike needed and gave me honest advice. That kind of straightforwardness is rare and it made a real difference in how much I trust them. But here's what really impressed me: they caught a factory recall on my Shimano crank power meter and offered to replace it without charging me a dime. Most shops would've either missed it or found a way to bill me for the service. Not Trek. They went out of their way to make sure I was taken care of, no cost to me. That's the kind of thing that tells you a lot about a business. Special thanks to Caleb--he was instrumental in taking care of my bike and making sure everything was handled right. Bryce was equally knowledgeable and friendly throughout the process too. The whole team is genuinely skilled and personable. It makes the whole experience easier--you're not second-guessing whether they understand what they're talking about. You just know they do. I'm grateful to have a shop I can trust with my bike, and people like Caleb and Bryce who actually care about doing the work right. Trek bike has earned my confidence, and I won't hesitate to bring them my business again.

Trek Tustin, CA is absolutely amazing. The team is incredibly knowledgeable, determined, and always…read moreready to help. From the moment you walk in, you feel supported and taken care of. Jeff is an expert when it comes to custom bike fitting. His attention to detail is next level, and he's fully dedicated to getting you as close as possible to the perfect fit. The rest of the team is just as impressive everyone is friendly, professional, and extremely knowledgeable about Trek and other products in the industry. I highly recommend this location to anyone looking for expert assistance, top-tier service, and a team that truly cares about your riding experience.

Best customer service, had a cold drink waiting for me and easy convo. Best part is they did the…read morejob, and beyond! Helped me to load my bikes making sure all visits have been such a pleasure! Cost are absolutely reasonable and super worth it!! They hooked me up really! But I'm sure they treat all their customers this nice! I'm a first time, to get this type of service and so happy I found this shop! I'll be back for sure! Also they have a great selection of custom bike parts you can choose from. Go!

Super disappointed in our experience at The Family Bike Shop. We went for some bike maintenance and…read morewanted to support a small, local business. The experience was less than stellar. The employees were helpful and kind, but they can only do so much. The owner was not so helpful nor accommodating when we had issues with the repairs. We will not be returning.

Diego and his team were incredible. Highly recommend. Came and got my e-bike, fixed the brakes…read morewhich were gone, and brought the bike back. Highly recommend.

I had a striped axle bolt and they were able to repair it in 10 Minutes and saved me a $400. Repair…read morebill. These guys are awesome!

My husband and I bought our first ebikes there and the service was excellent. We were able to test…read moreride the bikes before purchase. Very happy with purchase!

I took my Trek bike to them to repair a flat tire. They repaired in 10 minutes while I waited. The…read morevery helpful mechanic also gave me tips on which chain degreaser to use and which product to use for lubricating and where to use it.

Took my sons ebike in to get brakes done on a bike we purchased from a friend of his. Apparently…read morethe bike was never assembled correctly and was eating brakes. Wilfred i believe was the mechanics name promptly diagnosed this and gave us a quote. Bike was ready 2 days later (he had to order parts) and surprisingly the repair was actually less than what he quoted. He also did a once over on the bike making sure everything was tight and in the correct position, all wires and cables secured. Will definitely recommend this shop to others. Just a note, it's a one man show, so if you call and there's no answer just leave a message and he will call you back, he's probably doing a repair or with a walk in customer. *****

Their product quality is terrible. I bought two bikes and deeply regret it. I've wasted a lot of…read moretime dealing with them. I can't get my money back, and I can't afford to keep spending more time and money trying to fix such poor-quality products.

I recently visited this bike shop and had an outstanding experience from start to finish. The level…read moreof customer service was truly exceptional--everyone I interacted with was friendly, knowledgeable, and genuinely eager to help especially Don.  He took the time to answer all my questions without rushing me, made thoughtful recommendations about my handle bars. I was a little sketch on cutting them down 20 mm but it was a perfect fit for me he ensured I felt confident in my choices. It's clear that they care not just about making a sale, but about building relationships and making sure customers leave satisfied. The overall atmosphere was welcoming and professional, and the staff went above and beyond to provide top-notch service. It's not often you come across a place that delivers this level of attention and care. I would highly recommend this shop to anyone looking for quality bikes and, more importantly, an amazing customer experience. I also want to throw a shout out to I believe it was Nathan who helped me with the finance aspect of my purchase that also was a smooth and effortless experience.

Great service and very fast. Will definitely be going back to get my bike serviced. They updated me…read moreby txt message every chance they got and the fees were reasonable compared to a few places I called.