Started taking my dog here for daycare early 2025 when the last daycare we went to kept increasing their day rates (not their fault with rising rent and inflation). The staff and owner here made me comfortable and sure with my decision. By the way the facility is ran, the cleanliness, attentiveness and patience they give each individual dog, friendliness of staff, and overall vibe is why they have such a loyal customer base. My dog and I love it here and recommend any chance we get. 5/5 read more

My Katy Jo loves Pet Set and all the people who work there. I'm a senior and still work full time so Katy loves spending time with her Doggy friends and People friends. They treat us like one of the family and I trust that they take great care of my baby girl. I don't travel or go out of town very often but I'm thankful I have a place for Katy Jo stay while I'm gone. It's just Katy Jo and I taking care of each other. I think the Pet Set Crew thinks I'm kind of a crazy lady. lol but I'm thankful Katy and I are part of the Pet Set Family. read more

I trust them with my elderly dog when I must leave town. She has boarded twice for a week each time. I appreciate their care and attention.

I am very disappointed with my experience at this boarding facility. Throughout my dog's stays, I felt that staff were quick to label him as a problem rather than work with him constructively. I was repeatedly contacted about behavioral concerns, and the communication often left me feeling blamed rather than supported. Based on my experience, I no longer feel comfortable boarding my dog here and will be looking for other options. I hope management takes customer concerns seriously and works to improve how they communicate with pet owners and handle dogs with different personalities and needs. read more

If you're looking for a place that treats your pets like family, look no further than The Pet Set in Long Beach. I first heard about them through a coworker who would rave about the bubble baths, birthday photos, and live doggy cams--and now I'm that person too. From the start, the team made the process simple and welcoming. After confirming my pup's vaccines were up to date, they scheduled a temperament test and gave me a full tour of the facility. I was mainly interested in their doggy daycare and expected high prices for all the activities they offer, but I was shocked (in a good way!) to find that it's incredibly affordable--just $25 for a half day (up to 5 hours) or $32.50 for a full day (over 5 hours), with discounted rates for additional dogs. No catch--just passionate staff, a clean and spacious facility, and creative events like their recent free Easter egg hunt, which totally blew me away. They offer daycare and separate the dogs by size, with indoor and outdoor yards. They even offer cat daycare with a cozy outdoor "catio"--a rare find! On top of that, they provide grooming seven days a week, overnight boarding, training, and even a retail store. My pup gets to roam, play, nap, and be loved on all day--and I get to check in from work via their live webcams. They're also really thoughtful about including pet parents. I recently won a raffle and it was such a fun surprise--it made me feel like I was part of the experience, not just someone dropping my dog off. They're always finding creative ways to connect with owners, and they genuinely ask for feedback, which makes me feel heard and appreciated. My golden retriever Ruby is a little clumsy and pees when she gets excited, but they've never made me--or her--feel bad about it. Considering how much energy it must take to run a place like this, I never expected to always be greeted with a smile and so much genuine kindness toward my dog. But that's exactly what I get every time. I also love how active they are on Instagram (@pet_set_hotels) and TikTok (@petsethotels)--they share behind-the-scenes tours of the grooming area, the catio and even Q&As with their trainers. Be sure to follow them to stay updated on monthly activities, IG Lives, and all the adorable daily moments. The facility is cage-free, safe, and run by truly kind professionals who remember every pet by name. This place has brought so much joy to my pup--and given me total peace of mind. Highly recommend! 3960 Cherry Ave, Long Beach, CA 90807 (Cherry & Carson) (562) 595-5889 petsetlongbeach.com M-F: 7am-7pm | Sat-Sun: 8am-2pm read more

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My wife used this dog hotel for her dog, Bixby a 2 year old Chinese Crested purebred powderpuff for a recent trip to Florida over Thanksgiving and a wedding. Yesterday she picked up Bixby after his ten night stay. She paid for the boarding ($600), grooming ($75) admin fee ($27.55) and a 15% tip for the sta for a total of $803.80. We have some serious issues with the services received. We asked that Bixby be given a haircut and bath during his stay. My wife was charged $75 for this which is comparable to what our regular groomer charges. However, Bixby did not get a hair cut, his nails cut or any grooming. So a $75 charge for a bath is not reasonable or acceptable. She left at the facility, for Bixby's food, some cut up boiled chicken and some dry food. She brought more to the kennel than he will need because his stay might be extended and we would not want him running out of his food. My wife also left explicit feeding instructions: 1/3-1/2 cup chicken and 1/2-3/4 up of dry food. She expected to be bringing home a good amount of both the chicken and dry food when picking him up from his stay. When she did pick him up NO chicken was returned. And as soon as we saw Bixby , we knew why. When she dropped him off, Bixby weighed 19 pounds which is the weight his vet determined appropriate. When she brought him home he weighed 23 pounds!! Four pounds gained during his ten day stay! His walker noticed the weight gain immediately. Also he had diarrhea as soon as he walked in my living room. We will need to make a vet appointment to discuss the weight gain and digestive issues. We will also need to book an appointment with his groomer for a hair cut. To say that we're entitled to an apology and a refund is an understatement. Certainly a refund of the grooming charge is warranted, and the need for us to make a vet appointment and deal with his health and getting his weight back to normal also calls for appropriate compensation. We have been a client of Pet Set for a long time and until now have recommended Pet Set to many friends. We are very disappointed and angry! Until this is resolved, we can no longer recommend this facility to anyone!. (To be continued pending a response from the Pet Set management.) read more

The Pet Set - Bixby - Pet Sitting Near Me - Long Beach, California

I have been taking my fur pups to PS forever. This is the first time I was slightly disappointed. Most of the time, my dogs smell AMAZING. Today? Daisy still smelled, well, like A DOG! I internally even questioned whether they had even bathed her, which I had asked for. She WAS shinny, nails clipped and the bandana. I paid $50 + 20% tip. For that price, I figured she should have at least smelled better. SIGH read more

The Pet Set - MISS DAISY September 2025 - Pet Sitting Near Me - Long Beach, California

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Hands down the BEST grooming experience I've ever had! I was recommended this place recently and decided to give it a try -- and WOW, I'm so glad I did. To be honest, I've only ever used mobile groomers in the past because I'm overly protective of my dogs and never felt comfortable dropping them off somewhere. But this is the first place I've felt 100% comfortable leaving them. I'm officially converted -- and thrilled to finally have a trustworthy, fairly priced groomer I can stick with. From the moment I walked in, I could feel the difference. The staff was incredibly welcoming, the space was clean, and the setup is unlike any groomer I've ever been to. Instead of the typical tiny cages I've seen elsewhere, they actually have little rooms for the dogs -- with space to move around and water available. It felt safe, calm, and thoughtfully designed. I have THREE Huskies (yes, three -- and they're a handful), and the grooming team handled them beautifully. They came out looking fluffy, clean, and happy. That alone deserves five stars. While I was there, I met the owner, Jose, who was so kind and clearly passionate about what he does. You can tell he genuinely cares about the dogs and the experience they have. They also have a doggy daycare center in the back that looked amazing -- super organized, with a team that clearly loves animals. Can't recommend this place enough. If you're a picky dog parent like me, this is the spot. read more

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This is your warning. If you care about your pet do not bring them to this place. I was a long time customer and I know for a fact they have gone through several cycles of owners, management and staff. The current owner Jose sees your pet as a dollar sign and nothing more. I encountered on two separate issues years apart. And he is not a good business man. The first incident were I addressed him about the expired dog food they sell on shelf. His response was - It must be good because we good it from the manufacture. I showed him the expiration date and he said it's still good. I responded, you know you can kill someone pet like this and he laughed. I demanded a refund. The second issue was with my dog and I spoke to him directly about what happened and is staff. For one he does not listen, Two, he has no sense of empathy, and this shows as the staff is a direct reflection of him. It's all about the money and really bad customer service at this place. There are other small businesses that will do right by their customers and their pets. Go find them because you owe it to your pet to be cared for and protected and you as their parent should not have to worry. Because this place does not care. read more

My family came here years ago, my uncle built this place but 3x and it's a no. Appt Saturday, I called Monday asked for a call back and he got back to me this morning. After 20 minutes of damage control I offered to email and reiterate and document the conversation we had with pictures in hopes the images would help him to better explain. 3hrs no response I decided to see if he was still there and went to talk to Jose directly about lesions on my dogs belly and his nails cut to the NUB ( my vet is on maternity leave but still ok the prescription of gabba for it). He wasn't happy we came back to say the least, he came off so aggressively ( I'm glad I have a dash cam on my car) and tried to "help" me with getting my dog out of the car but I assured him I could walk my own dog in. As soon as we got inside to the chair I placed my things down to show him and he's already on one knee on the floor manhandling my dog by the skin on his neck so I go to put my hand in between and I said LET ME SHOW YOU because it was on his belly. Immediately he stands up like a diva and asked me to leave because I was aggressive and "pushed his hand away". I was in tears waiting for a refund just thinking of all the other dogs this has happened to. read more

The Pet Set - Pet Sitting Near Me - Long Beach, California

I am horrified at the lack of empathy this place had for my friend whose dog died while in their care. They have not reached out once to share condolences. The fact is they did not take her 6 year old lab to the vet as soon as he presented symptoms because the owner was "too far away". To not even send a card, email, etc to show some amount of sorrow for the family is disgusting. You should be ashamed. read more

I've been taking my puppy Teddy to the Petset for 8 months now. He has stayed up to six days at the boarding suites. Teddy is a very high energy dog and loves to go there to play with other dogs. Staff is so helpful and friendly. I'm able to watch teddy during play time thru the doggy cams and can communicate with staff with any questions or concerns. I just picked up Teddy after 2 days Boarding. He got a bath and a sanitary groom. They do such a good job with the bath and the grooming. I'm so happy with the service and Teddy does too. The price is very reasonable better than other places. read more

The Pet Set - Teddy got a bath and a sanitary groom. - Pet Sitting Near Me - Long Beach, California

We had a terrible experience today with the PetSet Grooming. We recently moved to the Long Beach area so have been on a hunt for a local groomer and we were looking forward to bringing our pets here but after our first visit our older Maltipoo came home with a burned patch of skin around the eye. The hair on the side of his eye is completely gone and skin is swollen in the area, we will be taking him to the vet to insure his eye wasn't affected. What's even more disappointing is that they failed to notify us when picking up our pets, 0 mention of the incident and 0 effort to make it right. When my fiancé brought the pets home I immediately noticed something was wrong with our maltipoo and called to get more information. The receptionist answered and knew who I was right away and said she forgot to mention to us that they burned our dogs skin. I then spoke with the manager and he denied that our pet was ever burned he said they put water on the tear area and the hair simply fell off.... Pretty hard to believe and extremely disappointing that not only did they not take ownership for what happened but they failed to notify us and failed to make things right. Be careful taking your pet here, if something happens under their care they won't notify you or take accountability. This is not how you run a business or keep customers read more

The Pet Set - Pet Sitting Near Me - Long Beach, California

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I brought my dog here because I needed somewhere for him to stay during the day. I brought him in for the temperament test and began filling out the paperwork that they gave me. As I'm filling out the paperwork, an employee comes in to take my dog. I'm not told where they are taking him, for how long, and what they'll be doing. I begin to follow them, not wanting to leave my dogs side before I know what they're doing. Off the bat, horrible communication. Finally they told me that he would be taken to the back with all the other dogs, to see how he does around them. I'm able to watch him on the cameras, thankfully. Next day, I bring him and once I left, I checked the cameras occasionally. I noticed two incidents that didn't sit right with me, so I immediately called them to let them know what I had seen so they could check the footage. The manager wasn't there that day, so I had to wait a few days to hear back. I picked up my dog early and told the front desk again. They told me that things look more aggressive on camera than in person and that the dogs just play rough when I told them multiple times about the incident and it had nothing to do with two dogs playing together. The manager called me back, insisting that things look worse on camera and just repeating what the front desk told me. Then he says I don't think this is a good fit for you and I can't bring my dog back. Horrible customer service, horrible communication. Look at the other reviews. In my opinion, this place is horrible. This is all my opinion and personal experience. It's cheap for a reason! read more

Review is for grooming. I have been taking my Malteepoo here for 6 years. I am ridiculously picky with how she is cut. I freakin cannot stand the poodle puff. Paola and Gisela are my favorite. They put up with my craziness and have such good customer communication. Love it here. read more

I needed someone to take care of my cat. The Pet Set did an excellent job. My cat returned to me happy, well groomed and loving. She is usually very skittish but she found a new home away from home. read more

Iam very happy I found a grooming Shop I trust each time my dog and She always very clean and groom. And this business tribe off team work. read more

It was my first time at The Pet Set and they treated us like family. Jose and Paola were warm, welcoming and super nice to me and my dog. I didn't get the names of the other people I interacted with but they were amazing too. Had great conversations with staff and got to see my dog before I left her for Day Care. I'd 100% go back. read more

DO NOT BOARD HERE!! They lost our retriever and did not notify us for 4 HOURS after she ran out. Desperately searching for her! Her name is sniff. She's a Chesapeake. Please contact if you see her *update* she's been found after an all night search and is safe! read more

I took my dog to the pet set to get a haircut on July 6 so I noticed on July 7. He had a cut across his belly so I contacted Pet said and the first thing that they said is not accepting responsibility. They asked me to send pictures and I sent pictures and they told me my dog scratched his self But I know my dog better than anyone because I take care of my dog. He's a multi-Pooh so for that reason I will not be going back. I am just satisfied the way that they handled this. read more

I love The Pet Set. Making appointments is fast and easy when I call in. I bring in my small poodle for grooming and they do a great job. My pup always comes out looking like a cute toy! I used to bring my pug in also and they did a great job. The prices are reasonable and competitive. The staff is always super friendly. They carry a small variety of food, but what they carry is good quality. I always pick up a bag of treats made with rabbit, which my pups love! I trust The Pet Set with my dogs, that in itself says a lot. Thank you!! read more

Love this place a lot! We strongly recommend it! Our beautiful little princess Bella Córdova had a wonderful 3 day weekend while we were out of town! Everyone was so professional, friendly and welcoming our girl!!! read more

The Pet Set - Pet Sitting Near Me - Long Beach, California

This is the second time Otto has been groomed at The Pet Set. Very happy with his trim. read more

The Pet Set - Otto got groomed today and we love it! :) - Pet Sitting Near Me - Long Beach, California

Been taking my dog here for grooming a few times now and I'm always pleased with how my dog comes out! Price is average compared to other place. Overall friendly service. Will definitely continue bringing my furry animal back. read more

No. This place smells so bad and it's hot inside, at least turn on a damn fan or the AC. I literally walked outside and back into my car to fill out some paperwork because it was so hot in there. I brought my dog for a nail trim and didn't like that they took her to the back. I could hear her cry and the girl at the front said that wasn't her. It was. There was a bunch of grooming tables in the front that could have been used instead of taking my dog to the back where all you can hear are various dogs barking. I told the staff I prefer if she wasn't back there due to not wanting her to have any sort of trauma from a bad experience. She is a puppy. Turns out, when they handed her back to me after I paid, that they cut into her quick and she bled. That explains why she cried. I'm not going back here. read more

My FOUR fur-babies love visiting The Pet Set for play and for stay! They are bathed and happy when I pick them up. I love watching them on the doggie cams while I travel. I highly recommend The Pet Set! read more

I am beyond grateful for the staff and services at the Pet Set! I take comfort knowing that my baby is taken care of while I'm off at work -- and the best part is I can see my pup playing with his friends or napping on their live feed cameras! The staff is always friendly, helpful, and coming up with fun creative ways to interact with all their doggy clients! I highly recommend, especially to those who have very active and social dogs! read more

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Been coming here for years with my doggie mocha, unfortunately she died :(. Got a new doggie and brought her here as I remember good service. Well they did a great job with Tif. Highly recommend this place! read more

I've been taking my furbabies here for years, and I know they have a great time playing outside with the other dogs because I can see it on PetSets cameras. When I have them bathed, they are brought to me smelling like baby powder and have a cute bandana on. The front staff folks are super nice and personable. 5 star place for me and my furbabies read more

Terrible. Awful. DO NOT BRING YOUR DOGS HERE. They take absolutely no precautions to keep your animals safe and take 0 responsibility when something goes wrong on their watch. Stay away!! read more

I can't believe you lost someone's pet Dog . That's awful ................Heartbreaking... I hope doggy is well

I moved to LB about 6 years ago, and was looking for a place to take my two pups to the groomers. At first glance, their bold marketing outside their building caught my eye (i.e. #1 in LB, Best Place in Town, Highly Recommended, Best Reviews, etc, etc). And, I do most of my grocery shopping around that area, so it was convenient to go and drop them off as I was running errands. It wasn't until the pandemic hit (and during) where I started to notice that one of my pup's nails never got trimmed after a while. He is a dachshund and shih tzu mix, so naturally his nails grow long and fast. My other pup (pitbull and border collie mix), never got her ears cleaned properly nor her nails buffed. But somehow, they smelled really good (almost too good, like cologne/perfume good) and appeared to have been "bathed". Still remains a mystery to me. I clearly remember informing the person at the front desk over the phone and in person before their appointment to please have the groomer trim my dog's nails and buff them properly. He can be somewhat feisty at times, but I now go to another location and he doesn't have a problem at all. I think it comes down to how much your dog senses the groomer's energy (i.e. are they being gentle, loving, spoiling them) and whether a well-intentioned spa day is occurring in the first place. To top it off, their dog grooming services went up tremendously. I was paying 20% more for each pup, not including tip. Way too expensive for the poor quality and service. I've stopped going since, which is unfortunate. I am sure it's a great place for day care (as not many locations have open door space availability), but as for their grooming services, not so much. read more

I would give a no star rating if possible. I brought my dog here since my normal place was booked. I asked my sister to pick up my dog, and they had said that Sadi had a small nick to her ear. My sister said my dog was excited and she wasn't able to get a good look at it when she was there, but then got her in the car and it seemed pretty bad. I saw her cut, and ended up taking her to the vet. They placed her in a cone, and gave antibiotics, as well as an ointment for two weeks. I reached out to the Pet Set and they were willing to reimburse the vet bill. I did not appreciate that they lied about cutting her ear and tried to say it was a small nick. When I looked at reviews I saw that this is something that occurs frequently here. I will never bring my dog here again. read more

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A review long over due! We've been taking our fur-babies here for the last 4 yrs. Prior to that they never really had a set groomer. This place never disappoints. Luis & his team always do a great job with our boys. They know what we expect & always delivers. Keep doing what you all are doing. Thank you! They are on point with following CDC guidelines during this COVID-19 pandemic. read more

The Pet Set - our fur-babies Coby & Casper back home from getting all groomed - Pet Sitting Near Me - Long Beach, California

Excellent service and an excellent experience! My baby felt well taken care of and the grooming service left me with no words. Overall groomed very well. Will come back again! read more

I took my dog to get groomed here and they cut my dogs penis and didn't even inform me when I picked him up. When I got home I noticed it. I ended up having to take him to the vet because of this. Beware. I would not recommend taking your animals here read more

The Pet Set - Pet Sitting Near Me - Long Beach, California

I have been bringing my dog here for years. When he was a puppy he liked to play with the other dogs, but now he is happy just hanging with his human friends. He loves to follow the employees around the dog yard and check out their work. It's also so convenient having a daycare and groomer in the same location. I know I can go to work and my dog will be tired and clean. They offer pack walks for exercise and have even started doing little art projects with the pups. It's definitely his home away from home when my schedule gets too busy. read more

I love it B-vo smell fresh He in the care B-vo has a non cancerous mass , not big if you brush him it's a notice I love when pet set put a scarf on him on each spcl Occasion read more

The Pet Set - B-Vo look comfy cozy after his visit from the spa - Pet Sitting Near Me - Long Beach, California

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Please train your staff & groomers if a dog is gasping for air and in distress stop what you're doing and call the dog's family to pick up ASAP. My poor Frenchie went to get groomed on Friday 8/9, I dropped him off at 12:37, picked him up at 2:20, walked out the door with him and he was gasping for air. His eyes were bulging, I quickly drove him to the EMERGENCY. While on our way I called Pet Set and spoke to staff to question them because Boba was in distress from his breathing like never before, she put me on hold, came back on phone and said they didn't notice anything. I let her know I am literally driving him to Emergency he's having trouble breathing. She apologized & said it's hot, and was little hotter than usual in their back room area?? How can they not have AC for those poor dogs? She asked me to please call back to update or provide feed back on what they can do better. The following day on Saturday 8/10 I called spoke to the same staff to let them know Boba had passed. He lost oxygen to the brain, started experiencing seizures and Bobas breathing incident turned fatal. Maybe had their groomers stopped what they were doing and contacted me ASAP Bobas incident would not have turned fatal. Did no one pay attention? So sad. I am completely devastated. A simple dog wash turned fatal. He was perfectly fine when I dropped him off. read more

I brought my dog here on and off about 6 years ago because my sister's dog always had a nice, cute cut. I stopped bringing my yorkie because his straight hair always looked butchered with no shape. My dog's groomer was booked and he was a mess from the rains. I brought him here hoping that things would've changed. Nope!! I asked for a regular bath, light trim around his face and legs, and hair cut completely from around his anal area. His face was yet again scraggly and unevenly cut. His legs had not been trimmed at all and the anal area was not clean shaved like I asked. Bsically, he got bathed, butchered, and smelled good when I picked him up. This place does a great job grooming poodles, poodle mixes, and any breed with curly hair. My yorkie...not so much. read more