The place is bigger than I thought. I went in to look at cichlids and they had a decent selection. The had fish that were pretty big, fish, birds, dogs, and reptiles. I feel like the dogs were definitely from puppy mills which really sucks. They're in really small cages together. But I didn't go there for a dog so I won't base my review off of that. read more

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I would give this place -100 stars if I could. The staff are awfully rude and unhelpful. Mean people who don't care about customers or their animals. I purchased two animals from this store, along with several enclosures, food, and a lot of accessories and supplies. I spent a great deal of money here. Within two days, the tarantula spiderling had died for no reason, and within three weeks, the ball python had died. He refused to eat since day one, and starved to death I believe. I tried everything to get him to eat -- small frozen fuzzies (as suggested he was eating at the time), pinkies, small live mice, everything! He would NOT eat. I figured maybe he was just doing that thing where ball pythons go on an eating hiatus for a month or two. NO. After trying every other day for three weeks to get him to eat SOMETHING, I came back two days later to him dead in his vivarium. I'm no novice when it comes to the husbandry of reptiles and arthropods. I've owned multiple snakes and tarantulas and there is something VERY wrong with the way this store treats the animals. They are all sick and the store is trying to pawn them off on people under this ridiculous "no refunds" pretense, which I learned only AFTER I called and asked about it. NOWHERE on the paperwork I had signed for the animals, nor the receipts does it say this. The only way you would know is if by some chance the clerk checking you out "happened to remember" to mention it. This store is a sham, they treat their animals cruelly, and offer no recompense for their "ticking time-bomb" death pets. Absolutely ridiculous. I invested a lot of money in ensuring these animals had the proper environment, substrate, humidity, food, water, heat, even noise and not handling them. NOTHING MATTERED. They died, the end. And the staff when I asked about it gave me the run-around, told me "No refunds, f*ck off" or told me to wait until next week when their "reptile guy" came in and I could talk to him. I waited, and called at exactly the time they said he'd be there and... surprise! He's not there. "Call back tomorrow!" Same thing, and the day after that, and after that, and after that... I want my fucking money back. You're scam artists and animal abusers. You should be shut down. By the way, I have two snakes and a tarantula from a different breeder and they're thriving WONDERFULLY. This is nothing I'd done. It's YOUR store that's killing these animals. The only thing my dead animals have in common is that they both died within DAYS of coming from your store. Your staff are awful. Your animals are sick. Your owner deserves to get his ass sued off. Fuck you. read more

I placed my order for $100 worth of hummingbird nectar on June 13th. I was told my shipment was damaged and returned to sender. 2 email requests and a voicemail asking for a refund and no answer. I still don't have my order and I'm out $100. During this economic climate its even worse to rip off your customers. read more

Do not buy a pet from them at all my mom had got me two hamsters then both dead within a week not even a week it was six days one dead from a unknown death the other on was constipated and pushed out its intestine then we got another two and one died from constipation again then the last one had a heart infection if you want pets that live don't buy any pets from here read more

The Pet Warehouse - It's not fair to these animals that they don't even get to live their lives cause that can't take care of their animals - Pet Stores Near Me - Jacksonville, North Carolina

So my daughter and I stopped here 3/1/20 it was close to closing. the employees stood in doorway saying we are closed we told them technically they werent and we were giving a dirty look. We knew what we wanted and knew where it was located it would of only taken a moment, There were 8 other customers headed to the store at the same time Guess they dont want customers, Also we had at least 12 minutes to get what we needed, and the sign on the place still said open This is very wrong and not happy I spend alot of money in there, but looks like my family and I will be going elsewhere. read more

The workers are very knowledgeable, polite, and helpful when looking for a new member of the family!

I've gone here a few times to just see what dogs they had because I was curious to maybe add a member to my family and when I walked it I was just hit with dirty looks as if I wasn't welcomed they tend to stare at you while you look around. I went to ask to see a dog to get to know them and they were no where to be found so I had to wait like 20 minutes to see a dog then they gave me an attitude when I asked for another dog like I was a waste of their time. I went to leave and they gave me an attitude because I didn't want the puppies I had seen. They are very rude and need new workers. I've only met one younger lady who was so sweet and actually seemed to want to help me and she deserves a raise and train everyone who works there. If your not happy with your job don't take it out on the customers. read more

PLEASE READ!!! 1st thing I want all animals everywhere to be adopted, but with that said everyone needs to know the truth about this place. We bought our yorkie on July 26th he was about 3 months old. His first night home he acted like a normal puppy, obviously happy to be out of the cage, Monday morning when we woke up he could barely hold his head up. We immediately took him to the vet, since we had to anyway, and this began the rest of our lives up until about a week ago (September 20th). Our puppy had pneumonia, sold to us that way, and by our 4th day at the vet his lung was collapsed and the vet prepared us to lose him that weekend. We paid $1150 for our dog, and invested another $1200 in his medical bills w/in a month of having him ($800 the first week). Although the store does offer a guarantee, that is only if you want to return your pet, they don't account for you getting attached to your pet and not wanting to return him, or not wanting him to die there in a cage. We are very lucky to have a super healthy Yorkie now, but that is no thanks to the store that we bought him from. We do however thank Onslow Animal Hospital for fitting us in last minute and making time for us and our daily appointments to nurse our puppy back to health. Although we don't want to deter anybody from adopting an animal, we do want everybody to be fully educated when buying an animal from this particular pet store, we were lucky to be in a position that we had a little extra money saved to pay for this, had we not we would have had our hearts totally broken and lost our puppy. read more

The Pet Warehouse - This is our yorkie now after purchasing him for $1150, and about $1600 TOTAL after his medical bills! - Pet Stores Near Me - Jacksonville, North Carolina

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I have never had a good experience at this location. It always smells terrible and the employees have been very rude. They are rarely at the register when I need to check out, and when they get there, they barely say a word. I have only been there twice and will NOT be returning. And for God's sake... don't buy their puppies. You can get better puppies with health clearances for less $$ than Pet Warehouse is selling them for. read more

Chuck in the fish department- super knowledgeable and honest. They have a variety of supplies and cages for all kinds of animals and fish you won't find across the street at the big box, some are a little on pricey side, others are not at all. They have the best selection of birds in the area. Just do your own research on the pet first to avoid expensive mistakes. read more

So along with most of the other reviews here, mine is negative. I don't buy pet store dogs and this is why, however this puppy melted my heart. The Customer Service Sucks, don't call and ask about registration papers or they'll yell at you. I purchased my Border Collie in March 2016. He was scared and shy, had to sit with him for a good 45 mins just to get his trust. After deciding to purchase him I held him in my arms so my mom could take a quick picture. I had the old grumpy lady in the back put him back in his kennel while I finished his paper work. I was told he was registered ABCA, and that the papers took 90 days to come to the pet store for me to pick up (remember 90 days). As I was at the register my new baby was screaming in his cage wanting out, I couldn't blame him. I paid $ 960 for him when all was said and done. He stunk, had ear mites, and worms. When we got home I noticed him limping, and quickly looked him over. His toe nail was broken on his front paw, all the way back into the pad. I immediately took him to the vet the next day and he had to surgically have it cut back, which the vet advised it would most likely always grow in sideways and have issues. When I called the Pet Warehouse to advise them that I could let the mites and the fact that he had worms slide, but wanted to be reimbursed for his vet fees for the toe nail they told me he was fine when he left and they weren't responsible. SERIOUSLY!!! Sucks for them I have a picture where I was sitting in there encounter room on the floor and you can visibly see this dogs toe is jacked up. Strike 1. So months go by and at this point I just want my dogs papers. Its been 90 days so I stop in. I got yelled at for coming by because no one called me to tell me the papers had come in. Ok?? The contract stated they would be there in 90 days?? How is this my fault that they aren't. So I called the following month to ask again, are my dogs registration papers in? NO! They were lost in the mail and they had to call breeder to get a new copy. Ok, understandable I won't complain. However I was told 90 days, at this point the lady on the phone is yelling again at me to go read the contract before I call again. Strike 2. Ok contract read, 6 months max for papers and if not received by then I have the right to request 25% of the dogs cost back. They called me 2 days before it hit the 6 month marker to let me know the papers had come in and I could come pick them up. So I went the same day, an hour drive mind you to get my dogs papers. When I arrived they were rude as always, and brought out United All Breed Registration Papers. Wait what??? My dog was said to be ABCA registered, this is not right. The lady then tells me that my dog is dual registered and the other set will come in and shell call when they arrive. Ok.... I'll wait for the call then. A month goes by and nothing. So again I call. At this point I'm over it and just want an answer. So I asked for breeder info, Ill get my own papers. Again with the yelling, lady tells me you already got your papers. Yes but not the right ones. To which she replies, sorry we misunderstood, that's the only registration your dog has. Strike 3!!! So I pull out the registration paper work, which I'm still working on, to try and locate the breeder on the form. NO LUCK! 8 Months with no results! THIS PET STORE IS A P*SS POOR EXAMPLE. STAY AWAY FROM THEM! I HAVE DONE REVIEWS AND REPORTED THEM TO THE BBB. BUY YOUR DOGS FROM A BREEDER, NOT THIS SH*T HOLE! read more

The Pet Warehouse - Broken Toe Nail on right Paw - Pet Stores Near Me - Jacksonville, North Carolina

Don't you hate it when you look in a coral fish tank and see dying corals? Then don't go to The Pet Warehouse. For at least the last five years that I have lived here they have struggled to keep corals alive. So much so that I offered to help them for free, to volunteer my time, to improve their coral system. I just wanted the corals to stop dying. As I was talking to the employee (I'll call him Rich) that management said ran the coral section. My wife, while trying to buy dog food, overheard an employee at the register tell the manager that Rich gave the signal that Rich was annoyed with me. At this point we had been talking only a few minutes. It is clear that The Pet Warehouse is no place to buy corals much less fish. Note that every marine fish I bought here has also died soon after purchasing. They won't even accept help; help that they obviously need. I am a life long aquarium hobbyist with five year old corals (because that is how long my tanks have been running since moving here). The Pet Warehouse could do a lot better but they clearly do not want to do so. Last time I ever go there and even if they pay me I won't help them. read more

I have to agree with all the other reviews here. Not only do the animals look like they are suffering, if you even try to get near them they shiver and cower away, very similar to animals who have been abused. This is unacceptable, and this place, horrible customer service included, will not see a dime of my money!!!!! The associates are also rude, and get a attitude if you ask for help. No ma'am, I'm not setting foot in there ever again! read more

I have bought all three of my dogs from this place and I got lucky with them. The staff is very helpful. The only thing I hate about the place is the size. The need double the space they have. read more

The Pet Warehouse - Pet Stores Near Me - Jacksonville, North Carolina

They have increased their selection of pets. My daughter loves coming here to see the dogs and fish. I never noticed the cats and reptile section before and will come back for a kitten for her. The staff is always friendly and helpful. read more

My dog has had never ending health problems since we got her in November 2015. She's a shiba inu that costed around 1300$. Dogs don't leave here without having kennel cough. The workers are antisocial and seem to hate their lives. They don't care. I feel bad for the animals. read more

The Pet Warehouse - A picture from when we first got our shiba inu. - Pet Stores Near Me - Jacksonville, North Carolina

I read over quit a few remarks on this pet Ware house in Jacksonville, nc, ,I never bought a dog there but consider, I did see a puppy there one time looked sick,,I question an associate about their puppy's the lady didn't even want to answer my questions she was trying to blow me off, ,as I looked at a dog a woman came in with a few min dachshund ,,she had them in some kind of bag like she was hiding them,,,she too didn't want to talk about her pups, ,I think the animal control needs to check this place out,,don't buy there not good at all!!! read more

My wife Melissa and I just bought a Pomeranian puppy from Pet Warehouse in Jacksonville. Heather was awesome. She helped guide us through the entire process from the training to the proper food for our new baby girl. We so appreciated her knowledge and patience with all our questions. Thank you Heather P.S. "Baby" sends her love read more

I only give them one star because i can't pick no star. staff is extremely rude. 3 employees at the register with arms folded holding a conversation about who knows what. No hello, Nothing and they want me to spend $1,785.00 on a puppy that i was told i was not allowed to hold and that i can only get down on the floor to interact with. no papers, nothing. Don't waste your time read more

I primarily go here for the fish section. Chuck is always nice and super helpful. They have a good selection of fresh and marine fish. Giving this place 5 stars alone for chuck and the experiences with him. I cannot say that for the other staff as I feel like I'm completely ignored by them and if I ask for something, I feel like I'm bothering them or interrupting their shoot-the-crap session. read more

Literally bought a puppy that died a week later from a heart condition. Employees are rude and nasty. Made it seem like it was my fault my puppy had a heart attack and died. They gave me so much attitude. Should've listened to what my buddies said and stayed away. Do not buy puppies from here. Beware. read more

Bought my Golden here back in December 2017 and has been healthy as can be ever since. Got him as soon as he came in the store. Nice young lady helped us out. Obviously dogs are gonna get sick here if they're there for a while. Your kids get sick from pre school and don't blame the school. And if the store wants to turn a profit that's the owners choice. read more

The Pet Warehouse - Pet Stores Near Me - Jacksonville, North Carolina

READ! Our Labrador/retriever was sold to us for $1300 (overpriced). They took $50 off for the clavamox we had to buy for his cold. It's been 4 days since having the puppy and we've spent over $400 extra dollars on medication alone. Kennel Cough, Cold, And Giardia which we just found out he had today. I heard about the bad reputation this place had, but we went any way (stupid us). The majority of the puppies in that building are sick, so if you're in Jacksonville and hear some negative words about the PET WAREHOUSE..listen. We should've. read more

Bought a beautiful Mini Aussie from here. Had my vet check him out and said he was very healthy and that I had made a good choice. Staff (especially Holly) was super helpful and friendly. Purchased a baby Leopard tortoise from here a year and a half ago and thanks to their great advise on how to raise him, he has tripled in size. Will always purchase my pets from here. read more

This place smelt AWFUL. I'm sure there's a way to get rid of the smell if they just clean the place. The prices on the puppies are too high considering they come from puppy mills. I personally would not recommend buying a dog from there. The staff look miserable too. read more

I walked in not knowing what to expect I was a little memorized by the fish they had near the front of the store, then I heard a sad loud screeching noise towards the back. When I saw the poor puppies I honestly could have cried. One of them looked like it was just about dead, and the little chiweenies were making noises I've never heard puppies make before. I left immediately after it was unnerving. read more

This place is awful, rude staff give you feeder mice in a bag and seal it shut and say it's not going to die, last time I checked it can suffocate. We bought a puppy there a week ago and then realized they over charged us about $600-$700 for a mutt. Horrible place. read more

I bought my Shorkie from them. The workers were pretty rude, when we asked a blonde woman to hold our puppy the day we went, we were ignored and were spoken rudely to until we made it clear we were actually buying the puppy. We didn't notice until we go home that she was only 7 weeks old, not 8 like we were told. Regardless we had no issues with her, she's been the best dog we've had. read more

The Pet Warehouse - Lacy - Pet Stores Near Me - Jacksonville, North Carolina

I have been here at least 3 times to look at the animals, especially the puppies. Each time I was there I asked about price for a particular puppy. The short, older, brown-haired lady with glasses has to be the rudest and most impolite person I have ever met. Always in a rush! Each time I was there and asked, for some reason it was always her, and each time she will answer your question super quickly and just walk away without giving you time to respond. She needs to be freakin fired for horrible customer service. And I cannot understand why the puppies are so over priced! Or why you cannot know any breeder info unless you purchase one! Please go elsewhere. I only go in there because if I'm in the shopping center, my kids like to see the fish :) read more

Crystal in the back with the puppy's is extremely rude, judged us as if we weren't going to buy one, made comments like "this isn't pick and play, we have what we have and I have other couples interested." This was going to be our first dog but I assure you I will never get it from that staff. She was hands down the rudest person I've ever felt with. I'm not saying I'm entitled to 5 star service but what makes someone think it's ok to judge someone and automatically think they aren't going to buy when that's what we were in there for?? Terrible. read more

This place really sucks. Staff always chatting away up at the front. Poor conditions, smells like feet, animals in shite conditions. Simply a piss poor example of an animal store. Piss poor customer service as well. Rude employees, except that snake guy in the back, he's cool. read more

Very passive aggressive staff members, dont touch unless you're gonna buy kinda mindset. Openly berate customers from a distance. Over priced pets with obvious health conditions. Very sickly and mistreated kittens, puppies dont need time to play they need cash upfront bullshit. Dont know anything about the animals they keep. In turn creating mistreated, mentally scarred animals. This place is toxic. read more

Staff is extremely rude... especially the older lady who was working 4/22 at 4:30pm. She told us we couldn't see a dog we were interested in because they were "tired" and too many people played with them all day... yet you won't let people actually interested see the dog. Makes total sense. Then she had an attitude kept back arguing with me... such great customer service. Not. Save the money and go to a breeder. read more

If I could do a zero star rating I would , I came here with my sister and niece and we almost walked out in tears. The dogs look miserable and are clearly sick. the staff ignored us the entire time even when we asked if we could look at a puppy. We saw a snake with red mites on it. The animals all look scared. The kittens were in a cage squished sleeping in cat a litter box!!!...ofc they didn't provide them with beds ,the spiders and scorpions were stacked on top of each other in tiny boxes , and the few puppy's that weren't sleeping looked like they wanted to escape while one was hysterically crying for help ...these people don't seem to care about the health of their own animals. The birds are clearly not hand fed and hand raised as they claim. The animals need immediate medical attention and this place needs to shut down. read more

Worst place to get a dog in Jacksonville. Don't even waste your time. We just got a German Shepherd puppy there and she is SO sick. We have had her 10 days and we've spent $500 at the vet. They gave her medicine for parasites but never tested for the type of parasite and were treating the wrong thing. When I called to ask about her records, they were very rude. Terrible place. read more

I got 2 rats from they and are fine and living there life's. One of my friends got a dog from there to and same with my rats he's fine and doing great! The only thing that I found off was the price of things. Like one small small cage was 50$ and a medium cage was 159$. It smelled a little but not anything much to expect of a pet store in NC you know. but the animal's that where there where under price like a cute small female Dover man was only 120.36$ and yet a CAGE was 159$!!! This place is not bad to buy from but I do not recommend only if you can not find a good breeder and there is nothing at your price rang. read more

I took my grandchildren here and the reviews of others are correct. Horrible smells, the lady handling the puppies was rude and uncaring, and we left feeling so sad for the animals. There should be a stipulation that whoever works around animals should actually care about them and for them. read more

I will never step foot back into this place . I bought two dogs from there and they both are extremely sick. They have a bad reputation for kennel cough & parasites. Don't waste your time. Friends have bought dogs from there as well all have died a week later. read more

There is one older lady with shorter hair that works here that is extremely rude. She is usually working in the back with the puppies and almost every time you can hear her muttering rudeness under her breath. read more

Bought my cats from here two of them. The price was good and it was the first time i had cats for a while. Had fleas and got ring worm and then probably tape worms from eating a flea. Now i dont know if this is from the store or not but i havent owned a pet in at least 9 years and my home is pet free and the cats were only indoor. So take what you want from that. Two of the staff were friendly but there's this mean looking lady in there with glasses. Also very small area. read more