i absolutely do not recommend buying any pets from here! they are all sick or dying and they do not care ! i bought a shih poo from there and my poor puppy didn't make it, we didn't even have him for more than two weeks and the medical bills piled up. you will just end up with a heartbreak. please do not support this business. read more

I can't believe how naive I was to get my puppy here. But I'm also glad to say we saved him from there. He's an Aussie and one of the best puppies my fiancé and I have ever owned. He's very timid and quiet but when we got him it was only a few days until he started to exhibit signs of an upper respiratory infection with a high temperature. This poor puppy had callouses on his paws and we found out he had parasites, thankfully it's common in puppies. Louie is our puppy dog who is very affectionate and I'm sure he's just thankful we saved him from this pet store. read more

i have never been to this place but i was wondering if you guys take care of ur animals and if you guys are not over breeding them because i don't wanna buy from a place that does if someone could answer that would be nice read more

Their dogs are seriously overpriced. The girl showing me the dogs tried to tell me a "ukc" dog was better than an akc. That was the first among many red flags. Their staff is also really rude and unprofessional. Please educate yourself before you buy a puppy from them. read more

The staff is terrible and always rude. We went to pop in and see what dogs they had to maybe add an addition to our household and they would not let us meet the dogs unless we were going to BUY the dog we touched. That is absurd. How are we supposed to know if we like the dog if we can't even touch it. The staff are never helpful and are always very negative. We will never go here again for anything. read more

I bought a kitten there Saturday. He acted like a normal little kitten when I brought him home but yesterday he started throwing up had diarrhea wouldn't eat just slept all day. I had to take him to the animal ER where they told me he has tape worm and possibly something more serious. I called pet warehouse and the manager said "well we can just give you the money back for him don't worry you can keep him" they sell sick animals and when you call them on it they're heartless and have no compassion. Don't ever buy from here they're sick in the head if they can be okay with selling very sick and dirty animals. So now I have a sick kitten and high medical bills but yeah thanks for telling me I can have my 60 bucks back. Cold hearted pricks. read more

This may sound repetitive from what everyone reads on here but it is true. I just got a shiba inu from pet warehouse a week and 3 days ago, and this has been one heck of a ride. Since Tuesday he has been at the vet form 7 am to 6 pm on oxygen and other medications to help him get better, but it doesnt end there. When I bring him home he has to be hooked up to a nebulizer to help clear his lungs, because he has broncho pneumonia. The vet bills are close to 1000 dollars so far, because he is still going back every day. This poor puppy should not have to go through this, nor should any of the other animals that are there. This place is not the most sanitary and is extremely small especially to be housing so many animals. The staff is rude, and seems as though they couldn't care less if you need something or not. In their contract it states they won't pay for any vet bills, but they neglect to inform you that they are selling you sick animals. Avoid this place if you can. Even for your dog food, fis food, treats, leashes, ect. Yes the little fur babies capture you with their cuteness, but if you must get them from here just understand the fact that you have a high chance you will be paying quite a bit of money for vet bills. read more

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Employees completely disregard customers when they walk and when they need help. I had gone up to one girl at the register to ask about the pricing of a dog, she was chatting with her coworker and seemed annoyed that i interrupted their conversation but considering they don't have any pricing or information around the store I had to ask. I was actually looking to purchase one of the corgis that they had in the store, and had asked another two employees that were standing in the back talking to each other if i could see the dog. They didn't even turn to look at me and said "Yeah in a minute". Well I stood there for at least 5 minutes, and they continued to keep talking. How hard is it to grab a dog and put it in the meet and greet room real quick? Clearly they must not care about making sales. I walked out of there empty handed when I had walked in planning to purchase a dog that day. Puppies are overpriced for animals that most likely come from a puppy mill. The store smells and is small and cramped. Waste of my time going here. read more

My Kitten's Dying - Pet Warehouse to Blame My husband and I often go to Pet Warehouse because, like most Marines, he gets stressed out during the week. We love playing with the animals. Personally, we believe baby animals should be held daily to ensure that they are comfortable with humans - unlike stores such as Pet Smart where you are only allowed to hold an animal if you are interested in purchasing it. That being said, my husband and I had never actually purchased an animal from Pet Warehouse until Thursday, August 27th. Himari, our new kitten, really chose us by running herself into the bars of her cage to get to us. All the kittens usually look terrified (they sit/lay in their own litter boxes/poop - tell tale sign a cat is having intense anxiety) there for a number of reasons: 1. The cages they keep the kittens in have wire bottoms with no blankets to keep from hurting the kittens' feet. 2. Litters are often grouped together in the same cages which can cause stress levels to mount as well as provoking animosity. 3. The kittens are kept right by the puppies, even though there is plenty of room on the other side of the store where they keep supplies. The close proximity to the puppy pens stresses the kittens out. However, these are all things that could be unavoidable for the store, so I have tried not to let it bother me in the past. Maybe the store doesn't have enough time to move a few cages over... maybe the store isn't financially stable enough to give up two of their blankets for the kittens... I don't know. Himari touched our hearts, and we knew she would make a great addition to our home. Also, 50$ was not that bad for a long-furred, 8 week old kitten that was supposedly free of fleas and worms, right? We get up to pay and the cashier charges us 80$!!! We told her we wanted to pay the price they had listed on the side of the cage (50$), but she said "If you don't want the cat then put her back." She was extremely rude, along with another cashier that was eavesdropping. My husband and I decided it was not worth the fight - it was our wedding anniversary after all - and paid the extra 30$. On the way home we discovered she was crawling with fleas and promptly gave her a flea bath when we got to the house. Around nine o' clock that night Himari began having bloody diarrhea. I took her into the vet the next morning, August 28th, and found out she has a bad case of ring worms that was causing the diarrhea (the vet said the blood was due to stress). They gave her some medicine and told me that, if things got any worse, to come back in. Saturday Himari was not eating well, but I didn't think too much of it since she had just gotten some medicine and was still drinking water. The day after I started noticing her diarrhea getting more runny. Monday, her poop was so runny she quit noticing when she had to go to the bathroom. She would just go wherever she was, even if it got all over her in the process. She still wasn't eating well by this point, so today I went out and bought her some Weaning Kitten Milk Formula, hoping that would help. I also made another visit to the vet. Today they told me not only is she NOT 8 weeks, but she could very well be only a month old. Kittens, by law in the state of AR (where I am from) MUST be 8 weeks or older before they can be taken away from their mothers and given to homes. Because of this, I have to continue giving Himari formula. The vet also informed me that my kitten could be suffering from a number of things, loaded me up with antibiotics and prescriptions for her, as well as telling me to keep her under close surveillance until her next vet appointment. The vet told me that, if these drugs do not help my kitten, she probably has a very deadly stomach disease and there is little to no help for her. The nurses told me the drugs I would be giving her already are for fighting different things, including other worms. Himari is such a sweet girl, and has already become a big part of our lives. Pet Warehouse should be ashamed of themselves! I call for a boycott! read more

My boyfriend and I went in to look at puppies. They seemed to have a nice selection and we were pretty excited about it. We asked to get one out and it took the girl a pretty long time to get to us and she did not seem very happy about it. When we finally did get to see the dog she threw the price in our face as if it would be a problem for us or something (like we wouldn't be able to afford it). She did not seem like she wanted to help us at all. She looked at us and just assumed we were just there to play with them. I understand that me and my boyfriend are a younger couple but that shouldn't make her assume that we couldn't afford the dog or that we were not serious about buying. When we asked to look at another dog she immediately said "we aren't picking to play here." We told her we were looking to buy. We just wanted to look at all of our options before we decided. We didn't end up looking at the other dog because we decided to just leave and that we were not going to buy from here because of how we were treated. read more

Pets looked very sick. Especially the birds in cages. Ferrets were eating their bedding which is not healthy for them and the water was dirty. Cages were nasty. Staff was not pleasing either but the pets were the biggest concern.. it's sad read more

Highly recommend NOT buying reptiles from this store. I've had my bearded dragon for about a month now. She was on the verge of death but I was able to get her into an emergency vet. After running expensive test I found out that my bearded dragon was sold to me with a disease called adenovirus or "stargazing disease" which is a virus that spreads in the spinal cord and brain causing them to become paralyzed and die. It makes them lose appetite and become very lethargic and in baby bearded dragons cause them to not be able to grow. While buying toys for my dog I over heard a couple talking to an employee about a bearded dragon they bought around the same time as mine which had passed away. The employee gave false information saying they were not taking proper care and that's the reason the BD passed away. I asked an employee at the front if they run test when they receive reptiles and they said no. After speaking with the couple, they had done everything that they could and were indeed taking proper care of the BD. Both our BD were shipped together had/have this disease and it is very contagious and spreads easily to any reptile that it shares a space with. Highly disappointed. read more

Have had decent experiences. Bought a puppy here a few months ago and once he was caught up on shots there haven't been any problems. Went back a few days ago and bought a kitten and he seems fine as well. They seem to have a consistent and good selection of animals. read more

Several things they could change here. 1st Bought a dog last year here and it almost died within 3 days from pneumonia. All they offered was to pay for it's medication. 2nd I bought some fish from there, the lady scooping the fish out was so rough with them. They aren't meant to be handled (rubbing her fingers all over them in the net trying to count), dropped several on the nasty floor had a few dead fish the next day. Feeders or not, I don't want to pay for fish that are dead within a day because their the people who work there don't understand that their slime coat are essential to their health. 3rd they have a sick gecko that shouldn't be on display mostly because it had maggots on its wounds which is utterly disgusting to see and try to explain to your child. Never be able to get that image out of my head ever. Two stars because for the most part they are nice people who seem to like animals, just think the manager needs to train better for handling fish and put sick animals in the back till they are healthy. I also like their selection of pond/fish items. read more

Shady practices and I advice you to do your research before even thinking of getting a puppy here or even a kitten!! Your best bet is to find a good quality private breeder that cares about the health of the dog and puppy and will back it up! Not to mention a lot of times the price is half of what this place will charge you! And you get to see the parents of the puppy you are wanting to buy as well as the surroundings they were raised in! Unlike these puppies who more than likely are puppy mill puppies and just breed to go to pet shops who don't care and just want to make a profit!! read more

very rude. turned the lights off on my husband and i while we were still in the store before the actual closing time. one woman actually reached around us to turn off the display lights on the birds. she then proceeded to yell at us that the particular animal we were looking at wasn't for sale. awful staff. smelled atrocious. sickly animals. never returning!!!!! & will discourage anyone from stepping foot in this establishment every chance i get. read more

We bought a puppy here that ended up having parvovirus and were totally rude when I called about what we can do. Adopt from a shelter!

Me and my wife were looking to adopt a dog here and wanted to spend some time playing with it, petting it, getting to know the temperament, etc before we payed $1500 for it. The staff was EXTREMELY rude about this. The first staff member we went to said the puppies were too "tired" to be played with. The second lady we asked said they "didn't want to leave their cages." As she said this, the dog we were asking about was literally jumping around in her kennel and barking. Also, there was another woman there who asked about a dog who she immediately helped and was very friendly too after she mentioned she had already purchased a dog from here. We finally convinced one staff member to let us spend some time with the dog. The staff member (quite rudely) sent us into one of the rooms and let us spend some time with the dog which we then decided not to get (because we found a husky breeder that only charged $300) and when we told the staff member she made a snide comment under her breathe about how she knew we weren't serious. I would never buy a dog here because of how lazy and rude the staff was alone. Do not spend your money on their overpriced dogs and rude service. read more

We go into pet warehouse on a regular basis. Never has anyone been rude. I have never seen a cleaner pet store and I have been in plenty. They care about their customers as well as their animals, all the animals are well cared for. I will always give them my business when I need something. This store has to compete with the big name pet stores, not an easy thing to do. They have always answered our questions and taken the time to help. Negativity helps nothing at all, except to hurt the people who do care read more

I just recently got a puppy from Pet Warehouse. First, I'd like to say my experience there with the employees was very unprofessional and unwelcoming. You'll have a great time if you walk around by yourself and look around without asking any questions. But if you have any questions about any of the dogs, the employees were rude when responding and acted like it was a bother that you were actually interested in getting a puppy. Granted, one employee out of the bunch was very friendly, but the second day I went back, none of the employees seemed like they wanted to be there. Asking to see a puppy seemed like way too much to ask. Second, I've had my puppy for about 3 days now. And like they recommend, I took her to the vet within the 7 days like it says on their warranty. As anyone would assume, with the company having vet ON STAFF, they would initially check each of the puppies to make sure they were healthy before putting them out on display. I just found out that my puppy has hook worms, which is something I feel like should have been easily recognized and dealt with before the puppy was even available for sale. Or they could have at least provided this information to the potential customer. I'm glad that it's something curable for the puppy's sake, but something like this could have been avoided before I got her. I'm just displeased with the service I got from the company and I really wouldn't recommend buying from a pet store like this. read more

So my husband and I were looking for a dog, we ended up at Pet Wearhouse. We walk in and the smell was overwhelming. We make our way to the dog area and poor puppies....... They all look so sad and stressed out. We picked out a puppy to play with. She was a German Shepherd. Beautiful puppy. Though it smelled like she was rolling around in her own pee for a week. The lady rudely comes in puts the puppy on the floor and says "the dog has to stay on the floor." Well, alright then. (I'm a mom of two and handle carrying a 10 pound 3 month old and a 30 pound 2 year old and never dropped either one.) I promise I won't hurt your $1,200 puppy. I play with the pup and she was so happy to be out of the cage. Cute as can be but before dropping a whopping $1,200 dollars on just any dog. I pull up the Pet Warehouse reviews on both Yelp and Google. I quickly tell my husband, no. And leave. I will by no means ever give money to support puppy mills. Then also reading that dogs have died in weeks after purchasing because of the conditions they live in? I can't. I feel terrible about how they are treated but this establishment has to be shut down. Get a dog from the animal shelter. Boycott! DON'T SUPPORT PUPPY MILLS!!! Thank you everyone who wrote honest reviews about how they were treated and the horrendous things they went through. Sorry for your loss -100000000000000 STARS!!! read more

Well where should I even start ? I wouldn't recommend this business to my worst enemy . I purchased one guinea pig about a month ago, no one wanted to help me or anything. I got rude service the whole time I was there. I came home to read about how guinea pigs are better in pairs so I went back the next day to purchase the other female that was there. I told the manager about the bad experience I received the night before and I didn't even get a sorry . He ignored me flat out and got someone else to help me. Well this last Saturday I came home to one my guineas dead. I've read all about caring for these animals and I treated both of them like children. I was very bonded to them and the death of my female guinea has brought me to writing this sad review. I don't want anyone else to experience becoming close to an animal and watching it die so quickly. Yes I completely understand she was a guinea pig, but she was a part of our family. I value my money and would much rather light it on fire then give it to this business ever again. read more

Bought our Morkie here last May.. Took him to the vet the following day as recommended by the sales associate.. Our puppy had a clean bill of health and is the best dog we have ever owned. I would absolutely buy from here again when shopping for our next pup. I still go in quite frequently since I buy dog food here and always look at the puppies. Yes I have seen a few dogs over time that have looked like they may be sick but that's what happens when you have a ton of babies in one area. (U find the same things at the pound)They have a vet that comes in daily. I really enjoy the fact that there is still a pet store around since there so hard to come across these days.. As far as a puppy mill they don't disclose where the dogs come from it is only assumed they come from the worst conditions not a fact.. Seems to me like there are so many horrible reviews on here but these puppies get sold so they can't be all that bad. I love this store! read more

I'm usually an "adopt not shop" person, but I happen to walk in just to see what they had going on. I've been looking for months for a miniature pinscher (for my current pinscher) and found one. The lady who brought the dog into the room was probably the rudest person I've ever met. Not only that, once I had told her that I wanted to purchase the dog she gave it to another couple and they ended up purchasing the dog right out from under me. I contacted management and they said they would contact the breeder for more. I was still highly upset. So they brought 2 puppies in and told me it would be at 730pm, they called at 5 and said if I didn't get there right now they wouldn't hold one for me. Mind you, they specifically called the breeder so I could have a chance at another puppy. They are greedy and rude. I finally got my puppy and was checked by a vet. The vet found a parasite (coccidia) in her stool sample. I contacted them right away to let them know other dogs exposed to her may have it and they were extremely rude about it. This is a disgusting place with horrible people running the show. read more

Very nice. Great inventory. I am now a regular. Good for all animal lovers.

do not do not do not buy any pet from the pet warehouse!!!! they do not care for their animals properly. the staff is always rude when you walk in to ask questions! they will not tell you any information on the pets that they have until after you purchase and even then its little to no information! i bought a kitten from them, and she had fleas for so long while being there and being a stray that she developed leukemia and had to be put down at 3 months old!! if they would have taken the initiative to make sure all kittens are healthy this heart break would not have happened! do no do not do not! shut this place down!!!! read more

We bought a malt/Pom mix from them. They were very nice and told us that the puppy we were looking at had been cleared by the vet there and was good to go. We bought her and were very excited about our new addition to the family. Our three year old little girl was beyond excited. Every since we brought her home she had never ending health problem. Wouldn't eat and tried ever food. Took her to the vet three times within the three weeks we had her. She didn't make it. Our hearts are broken. I would not buy any puppies from this pet store. If you buy one don't trust that if they tell you they are healthy. I am so mad and frustrated. And the so called warranty is a joke that they don't honor. read more

First, they do have a wide variety of pets and supplies. Well, we put off getting a pet for years but finally fell in love with our Basset Hound and everything was great. Until he started showing signs of hip dysplasia at @7 months old. The puppies are under warranty for a time after purchase and we provided x rays and medical records. Pet Warehouse pushed back saying the "breeder" wanted "hand written" diagnosis from the veterinarian. What?! First, why? the records and x rays are there with the contact information. Second, why is the breeder making the decisions and not the company? The refund would have helped pay for the surgery he will eventually have to undergo. I am refusing to go back to Pet Warehouse even for food, treats or anything else. I wanted to support a smaller business but will be going to Petsmart for all my pet supplies now. Buyer beware. read more

The Staff in this Store is horrible. They just sit there and walk Right passed you while you are waiting to get anything. Everytime I go to this Store the same thing happens. I am never going to this Store again. Petsmart is Right across the road and they are cheaper. Even sell the crickets I waited 45 minutes for and still didnt get them at Pet warehouse. I feel bar for the Animals that have to be taken care of by such lazy staff. read more

This place is horrible, there managers are the worst I have ever seen in my life. They are not helpful and jump at the chance to shake their customers down. Do not make any major purchases at this place save yourself the hassle. Absolutely not Military friendly, Stay Away! read more

I purchased a dachshund puppy from here on April 19, 2014. After having the puppy home for a just a few hours we realized he is DEAF. Called the vet, on Monday and had him there at 7:30 am Tuesday, where the vet confirmed he is in fact deaf. I called the store and spoke to the manager "Cheryl" she was not sympathetic at all. When I asked for last name she informed me that was personal information. I called Sharon Munk as well. From BJ'S and GUYS. CAN YOU SAY PUPPY MILL IN THE FIRST ORDER??? I received the letter from m y vet Tuesday morning where I promptly faxed it to Sharon Munk and the store. Then I called to make sure they had received it.I spoke to the office manager. (At least she was nice.) I told her how I was treated the day before by Cheryl, and told her that I was not giving this poor puppy back to be sent back to the mill to either be bred to death or euthanized. I have a dachshund that is almost a year old and he gets along great with her....but please don't buy from this place....I knew I shouldn't have done it when I did it, but I did. Now I have this wonderful little deaf puppy that's going to need specialized care forever. But because everything at my house is controlled, and I use to be a vet tech, we'll get there. Him having Annabelle helps him too. But please don't buy from this place. Not even pet supplies. read more

This is a great example of a small business that cares. I've read the reviews posted by others and the negative ones stating that the animals come from puppy mills don't show the facts. Where do you get your information? Also if military people buy things they can't afford as stated in several comments then it's their fault not the business. Also Heather O. Chihuahaus shake all the time so your comment means nothing to judge this place. Also Heather O I have never seen flies or dirty litter boxes so when and what dates did this happen? Before you write negative reviews get your facts straight and prove your posts. So sad that people like Heather O and Ashley O and whoever else positive negative things without proving their words. I have never had any of these problems and I use this store more than twice a week for my animals. The staff has always been great to me and if you have problems with staff members that are true then talk to the owner. I'm sorry that puppy mills do exist but they don't at this store. Slander is illegal so don't say things that you can't back up. read more

I bought my jack Russell here about a year ago and for the first month he was sick with kennel cough, vet visit after vet visit they got rid of it but it always came back. My husband and I not knowing if kennel cough came from the store or just a breed thing (our first dog that wasn't owned by our parents) we whet back to get our dog a friend, I fell in love with a morkie. Which they had told me was a female, he wasn't. He was not groomed at all and looked like a rug and scared of humans, but I still fell inlove with him when he looked me in the eyes. So we bought him and took him home, he too had kennel cough and was absolutely horrified if you were to raise your hand even going in for petting him, he thought you were going to hurt him. They told us he was about 3 months, the vet told us that he was closer to 6 months when we took him to get everything checked out and the illness fixed. I would not recommend getting any animals from here. Zeus is a year old now (our jack Russell) and is way smaller than most jack Russells his age. I love my dogs to death and I wouldn't ever trade them but it breaks my heart that animals have to go through the horrible conditions of being at that place. read more

Well I would like to let everyone know my family purchased a chihuahua april 6 2016. She seemed to be very happy once she was outta her cage. These puppies are very over priced to have to bring home sick. The next day sassy began to cough I took her to the vet they treated her. Second day she began to act very weak took her back to the vet they treated her for worms gave fluids and we came home. Third day sassy was so weak she couldn't go so we took her back to the vet. Well we lost sassy yesterday poor lil baby so we had sassy for 4 days and outta those 4 days she was in the vet 3. so I called this good for nothing but hateful staff and bad smells so called pet store I told the lady what had happened she told me sassy must have came into contact after she left the store!! Really you gotta be kidding me lady. I told the lady I wasn't happy at all sassy might have lost her fight but I wasn't giving up and I was on my way to the store and something was going to be done about what had happened. So my family left the vet sassy in her little coffin and we headed to the stink hole to talk to the manager, well when we got there she had the nerve to hand me a piece of paper that said chihuahua had a very bag cough and he'd been isolated and at the bottom of the paper it said will take time to recover. WTF kinda shit is this y'all couldn't give me this paper to let me know she was sick before you sold her to us, no lie her response was oh we forgot to give it to you!!!! Really ?????? U gotta be kidding me. So just a warning please if you love animals the way my family does please find a local breeder to purchase from so your heart want be tore apart like mine was for losing my lil sassy pants. read more