I called to have my booster pump repaired. They told me they could come on Saturday 3/14/26. No one showed up so I called Monday morning lefted two messages, called a third time mid morning, they said they could come around one pm finally the repair guy showed up and repaired my pump. There communications really needs to be better..also my pool filter was leaking water and he never noticed it.. i really rely on good communications. I'm not so sure if im gonna use them again. read more

I bought a replacement above-ground pool that was installed at the very end of last summer, so it was closed as soon as the pool was installed. After we opened it this summer, we found that the pool was leaking. Called Pool Guys and DANIELLE was great at talking a good game. She sent repairmen out twice and each time they couldn't find the leak. The second repairman told my wife she would have to call another company to do a dye test at our expense. I called DANIELLE back and this is when she showed her true colors. This is when she started to pass the buck back to the store where we bought the pool. I questioned why I should pay for a leak test when the pool was under warranty. She told me to get in the pool and look for the leak myself. (This is how POOL GUYS stands behind their work.) So I did get in the pool and found the leak myself. I texted DANIELLE the following morning and told her I found the leak. In response, I received a very nasty text from her warning me that she didn't like the way I talked to her on the previous evening and that she wouldn't do business with me if I questioned POOL GUYS standing behind their work again. I had not swore or yelled at her - just expressed concern with how POOL GUYS wasn't standing behind their work and warranty. DANIELLE wanted to keep arguing with me via text, which was getting us nowhere. I had to redirect her from her little tirade to focus on getting the pool repaired. DANIELLE had promised that POOL GUYS would stand behind their work. So she sent the original installers out again. The installers are good guys, but their office staff SUCKS. The installers confirmed the leak in the liner. The next morning, DANIELLE texted me and washed her hands of the matter and told me I would have to talk to the store where we bought the pool and we could pay POOL GUYS to replace the liner once we get it. I guess this is POOL GUYS idea of "standing behind their work." POOL GUYS DO NOT STAND BEHIND THEIR WORK. Why would I pay them to do warranty work on a leak that obviously resulted from their installation? I have read other reviews on YELP that have complained about the office staff . I wish I had read those reviews before allowing this company in my yard. Buyer beware. DANIELLE needs to be fired, and the owner(s) need to develop some ethical standards. read more

B.S. I called for service of a hot tub - Said they "were locked out from the property and couldn't get to the pool". (LIE) Its not a gated property and the service wasn't for a pool. Said it was a "commercial" property (LIE) It is a 5-bedroom residential property and house, owned by the original owner who used to live there. Said "we can't accommodate you" (LIE) They are CHOOSING not to provide services ... to a very upscale rehab. Saratoga politics. If they lie about not giving service, why would you expect the truth about their service? read more

David at the store kindly helped me to fix my Polaris 360 without much wait and service fee during my walk-in. I plan to get my pool supplies from them instead of Leslie in the future given better and quicker service. read more

I reached out to the pool guys for replacement of our pool pump and waited over two weeks for someone to come and assess my pump. During this time my pool developed calcium scale! Once the technician evaluated our job I was told he would submit the assessment to Chad. After a week I still had not heard back from Chad and called him. He had no idea who I was or if he had the paper work. If a business is unable to do a job, be honest and upfront and say you are unable to service the new customer, I would have respected that more. I called another company and was immediately directed to someone who came the next day, replaced my pump, set me up with an automatic vac and monthly service within 4 days. Moral of the story is, if someone is putting you on the back burner, reach out to another service. read more

My husband uses this store regularly for pool maintenance supplies. We have found them to be helpful and to offer fair pricing on their merchandise. The store is conveniently located on De Anza Blvd near the railroad tracks and fronting on De Anza. The store has a private parking lot. We have not used their pool service yet. Some of the review comments on YELP do give me serious pause in that regard. I would likely hire them on a trial basis for regular pool service. read more

Unfortunately the service that they provide is mediocre. Do not expect them to tell you if you have a big leak in your equipments. It happened to me twice and I had to tell them that my equipment had a leak l. Aren't you suppose to do recurring weekly services? This was extremely easy to identify. If you then expect them to repair the problem it will take them months and you are blind, they do not return call, they do not provide you estimate nor timing on when the problem is going to be fixed. Overall: I do not recommend, look somewhere else. read more

Two winters ago, we let our pool maintenance go and had a terrible algae problem. We took a water sample to Leslie's Pool store to get it tested and buy the chemicals to fix it. We sunk hundreds of dollars into chemicals and our pool was still green and murky. Discouraged, I went online and found a wonderful pool community who helped me get my pool crystal clear using regular grocery store bleach. (If you are interested in learning how to care for your pool on your own, go to www.troublefreepool.com). I swore never to go to Leslie's again. Fast forward to this winter, and we had that terrible storm right after New Year's. My pool was quickly filling up and I needed to drain it before it overflowed. I didn't know how to do it, and I ended up calling The Pool Guys for advice. Even though I had never shopped there, the man who answered walked me through the draining process and I was able to do it on my own and prevented the pool from overflowing. Since then, whenever I need to purchase pool chemicals, off to the Pool Guys I go. They are very personable, helpful, and don't try to sell you a bunch of stuff you don' t need. read more

Whatever you do, DO NOT USE THESE GUYS! I paid them for weekly spa service for *years*, not knowing that they weren't doing the job they were being paid for. We don't use the spa much, but that's why we paid these so-called professionals to maintain it. Had a party and my niece and her friends wanted to use the spa..... it was disgusting-- black algae had completely ruined the headrests, the cover was slimy with mold, and the fumes from the chemicals almost knocked me over-- and the spa had supposedly been serviced that morning! I called to complain and they did absolutely nothing after promising to have a supervisor come out and take a look. No one ever showed up. These jerks are unprofessional and undeserving of my business and the THOUSANDS of dollars I paid them over the years. I'm still furious. read more

The service was so consistently terrible for 3 years straight. Too many problems to list. And so many times I tried to get them to deal with stuff and always a problem. I had to replace equipment that that were not doing basic maintenance on. It has taught me a lot about how to maintain a pool by myself though. If you are not paying close attention or you have a rental property in which they are servicing you.... please switch. There's plenty of providers at same or slightly cheaper rate that are actually doing what you are paying them for. read more

Twice I called these guys to have a service tech dispatched to my home because I saw an ad in the Valpak of San Jose. Both times I was told no one was availible for a day or so and that someone will call me back to schedule an appointment. That was weeks ago and I will not call again!! If they have that much work already, I wish they would just tell me they don't need my business (or yours) read more

It worked... My pool was green. Even after two rounds of yellow-out algaecide and powdered chlorine. Overnight, my green pool became a beautiful blue after adding their algaecide and 6 gallons of chlorine (we upped the recommended dosage for my 20,000 gallon pool just to make sure it worked.. it did! Thanks guys read more

Great place to get all your pool needs from chlorine to toys. Ask for Gregg, he is the best.

Was in town visiting my father in law in the hospital and noticed that his pool pump was out. They were great at helping me and replaced the pump on a Sunday. What a great team! Price was good, service was unbelievable from Miguel. These guys get it! read more

We have had Pool Guys service our pool for a year! We are very pleased. When the pool needs extra service the let us know and send someone to give us a bid or information. We had them replace our pump last week. The tech was great. Did a good job and was helpful and cleaned up and took away the old pump. Very reliable. Neale S read more

I found myself in a pickle when the top to our cartridge filter broke and popped off causing the pump to burn out. I called a number of pool service folks and no one could come out to even look at it for two weeks. My pool service guy recommended Pool Guys and Fred talked with me over the phone - after a bit he put together a solution that duplicated my existing system and was out to my house in two days to replace the filter and pump. He made the effort to squeeze me in and at a fair price. read more

I love The Pool Guys! I always thought that having a pool would be easy to maintain but I never imagined how much work goes into keeping it taken care of. Needless to say, in very little time I had less of a paradise and more like a huge almost unfix-able disaster. The Pool Guys helped me so much throughout this whole pool process. They've answered and listened to all my questions, corrected any misinformation, and gave me tips and tricks for keeping my pool beautiful and sparkly in between services. Everyone I've worked with The Pool Guys it has been incredibly nice and very helpful. read more

The store had a sale for Hasa Chlorine Buy 3 and Get 1 deal. I used 8 Gallons of Hasa Chlorine but the chlorine dissipates to zero overnight. I bought KEMTEK chlorine from OSH and used 1 Gallon, the chlorine stayed at 1ppm overnight as it is supposed to do. I am not sure what they are selling but I am sure I won't go back there. They do not give a detail receipt for products they sold. I am not sure what they are doing but something fishy going on. read more

I like those guys. They have a good attitude, friendly relaxed, answered all my questions, tested my water, gave very valuable pool tips. They helped troubleshooting my air leaks and had all o-rings in stock I was looking for. I did not use the pool service. read more

Horrible follow up and scheduling on their part. Needed a pipe looked at and it took them 9 days just to call my tenants to schedule. I wouldnt use these guys again. Horrible follow up and really bad at doing what they say. Go elsewhere read more

I highly recommend The Pool Guys. My pool has been an algae nightmare for nearly three years even though the home pool tests all looked normal. They provided sound advice for getting rid of the algae and keeping it away. Friday I put in the chemicals, and in three days, the pool is clear and beautiful again. The competitor down the street recommended chemicals, but they didn't fix it in 2+ years. They also kept recommending to drain the pool and put all new water which I could not afford.. The Pool Guys did the research to find the root cause for the algae and have saved me lots of time, money, and eliminated a big headache. Thanks, Pool Guys! read more

Would not recommend at all!! Ramiro is nice but the folks managing the business are horrible, disorganized and borderline unethical. I stopped my service over one year ago because I wanted to save some money. I was paying monthly and settled my balance prior to ending service. 9 months later I asked them to come and clean out my hot tub and perform an annual maintenance. It was the beginning of the summer and I wanted to start out with a clean tub. They came out (not Ramiro) and did an average job at best. They didn't clear out the pipes which resulted in leaves and dirt entering the tub when they turned the spa on. The maintenance guy said he would come back the next day and re-drain the tub. He came back alright but was too lazy to empty the tub. He used a skimmer to clean it out. Oh well, I wasn't about to pressure him into refilling the tub since it would cost another small fortune in water. Anyway, after the guy left, my timer and heater were both broken!! Apparently the trips on my timer were not functioning and (according to them) the heating element on the heater was broken ($400!!! to fix). I'm not going to openly speculate as to what happened which resulted in this but I'm sure it's easy to connect the dots. I told them to forget the repairs and fix my trippers (which they replaced with new but equally faulty) Here's the kicker . . . .about two months later, I get a bill for the regular maintenance/cleaning (250). I also get a bill for 2 months of cleaning (200) from when they first came out to do the initial cleaning. I never asked to sign up for monthly service yet they billed me for this?!?!? And on top of this, they claim I had a balance (150) from when I ended my service over a year ago!!! My question to Chad (who was the worst customer service skills), was why they never reached out to me to let me know I had a remaining balance from the previous year. No calls, emails, bills, nothing. His only excuse was that the computer said I had a balance. Wow. Anyway, my bill ended up being $600 for what was supposed to be a $250 cleaning job which resulted in a dirty spa, broken heater and broken timer. All I can say is buyer beware . . . my experience with them was worse than horrible. Read the other reviews and make your own conclusion. read more

Called the store on Monday. Was told Fred would come out to do a complimentary inspection of the pump and filter and why water is not circulating. Never got a call from Fred by Thursday. Gave up on it and called paid service with another outfit. read more

Had them service my filter. The sand grade used was wrong and voided my warranty, The floor of my pool was covered with sand for several days and the drain continued to leak,,. I also used their "pool service" for a very short time , the pool was cloudy or green for 2 months. Thanks to "GENIE POOLS" a 5 star busines ,came in and repaired the damage to the filter, the pool is now crystal clear. Pool Guys "manager Chad," was rude and lacked any semplance of customer service! read more

Give these "Guys" a try! Although some of the previous reviews have been low, this business has turned around. The office folks are supportive and responsive, and the pool service is high quality. We're thinking about getting a pool so we've been asking our neighbors about all the services they've tried, and they both highly recommend "The Pool Guys." Believe me, these neighbors have huge pools, lots of parties, and their pools, serviced by The Pool Guys, are always immaculate. I'm going with them as soon as our pool becomes a reality. read more

Totally awesome service and help .I've had an on going algae problem since l've been trying to maintain the pool after my husbands unexpected death . After calling into the store for some advice and purchases, the "guys " came around to the house ( on a Sunday! ) spent over an hour working on the problem , resolving the issues and leaving me less stressed and smiling . I've bought my chemicals and replacement equipment from them for years but this service was amazing ! Thanks Mike read more

As a very busy Property Manager I give these guys 5 stars. They are always on top of things anytime I need them or have a question. Billing is great and very professional as well. Check out their store in Saratoga anytime. read more

The Pool Guys seems to be a "one-stop-shop" for pool and spa services and goods; they are very helpful and professional. Their prices are extremely reasonable, especially in comparison to some of the other pool and spa services; and their website offers some pretty good web specials. Additionally, they offer free estimates and consultations. As far as their goods/ supplies, they are, just like the services they offer, very well priced, and I like that they carry an excellent range of products. I would very highly recommend them. read more

Wow, there are some negative reviews here that are completely opposite of my experience with Mike and the crew at Pool Guys. The Pool Guys have been servicing our pool in Saratoga for over 10 years, and they're amazingly responsive, helpful, and always are proactively maintaining our large pool and spa very professionally. When I've had upgrade requests or service issues, Mike responds within a day, usually within an hour or two. He's patient, understanding, professional and takes his job very seriously. I highly recommend them without any hesitation. read more

Amazing guys here with an excellent service. Hard to find people that will fix pool related issues like these guys!

I think The Pool Guys is a great place! I don't know anything about pool maintenance but whenever I come in they help me with all my questions, especially Ted. I'm glad they're in the neighborhood, otherwise I would probably just get rid of the pool altogether since maintenance is such a headache! read more

Completely horrible pool service. If you want your pool to go to sh@*, pick these guys.

Don't bother. I called them to get someone to come look at our pool heater and was told that someone would call me back. He never called. I called again a week later and was told to contact the guy directly. He agreed to come by the next day. I took the day off work and waited patiently at home for 2 hours and he never showed. read more

I have been going to The Pool Guys for equipment, service, supplies and DIY assistance since 1994. I have always been satisfied with their recommendations, installations, repairs and general advice and assistance. This week was a highpoint. My STA-RITE cartridge filter tank (16 years old) sprang a leak. Ted Kaupert went out of his way to help me with "Do-It-Yourself" assistance in replacing the lower half of the tank. I always go first to the Pool Guys for new systems, replacement parts, motors, filters, advice and assistance. read more

Horrible service. I've been trying to get my pump replaced for 9 months and still, they haven't even come out to give a quote. I've had them for 5 years but I'm done. I won't ever use their service again. Constant lack of follow-up and a million excuses why there is yet another delay to a repair. read more

Can you give a minus 10 stars....These guys are AWFUL. I first called them out to see about my pump in my hot tub and a leak, they came out in 2 days, also I ask for someone to do weekly service. After they put a new pump in, 3 weeks later it made funny sounds and now won't stop pumping, 4 weeks later the guy came to service my hot tub, and the chemical smell and fumes are so bad, I can't use it. He was suppose to come service my hot tub yesterday and never showed up. I have since found someone else and they said they hear these problems all the time from other customers, pus my new guys are less expensive and do more for the services......Shame on you Pool Guys, your rotten, smelly water. :( read more

I called The Pool Guys to do some minor repairs on my pool filtration system. They do not show up unless you give them a follow up call asking them when they will show up! This happened twice and on the second time, I decided not to follow up and I had someone else take care of the problem for me. read more

I think Chad runs a good operation and I appreciated how he handled me this past weekend when my Polaris 340 bit the dust. Chad could have easily pushed me to a new 280. Instead he rebuilt the system for me on the spot. read more

Had them clean my pool for a few month but was not happy with the service. Price is reasonable but quality is poor.

These guys must all be independently wealthy as they will not call you back, do not keep appointments, and really seem like they don't need money. I had a fairly expensive job for them (was willing to pay cash) and could not get them over to my house. I am close enough that they could have walked! Called them and went into their store numerous times and could not get them to do the work. They kept saying they would do it, but then would never show.....Totally unprofessional....went on for over 8 months...I gave up and called Ernies...much better result. read more