Maybe they do good work, but I couldn't even get a reliable appointment. Reached out to them via…read moreemail and they scheduled me for a "morning appointment" about 3 weeks later. Morning of the appointment I don't hear or see anyone so I call. They tell me "we'll be there by noon, there are two calls ahead of you". I told them my appointment was scheduled almost a month ago, so I'm not sure how two people for ahead of me. They agreed to swap stuff around and came to my house on a Friday. They showed up not ready to do anything. They saw my setup (furnaces in the attic) and said "oh we don't have a ladder to get up there. Do you?". After they walked around they asked if they could come back on Monday instead when "their guy with the right equipment could come". I asked when, they said between 10-10:30, so I agreed. 11am the day of the appointment and no one showed and I never got a call or anything to let me know they were running late, so I called to see what was up. "We're behind because of some calls we got over the weekend". Again, my appointment was booked weeks ago and this was already a rescheduled appointment so not sure how people kept jumping ahead of me. At this point I just asked them to not bother and I would find someone else. I get things happen and people get behind, but some communication would have been nice. I took two separate days off to get this work done and got nothing out of it.

My A/C went out on the Friday before a holiday. Castillo sent out some great folks who solved the…read moreproblem before the end of the day. Unfortunately (and unknown to them) some wires were stripped, preventing the a/c from cooling down. Thankfully, Juan came back out to my place on a Friday night after hours on a holiday weekend to make sure my unit was working correctly and cooling my house. I really appreciated that extra effort, especially during a holiday! Thanks, Juan, you saved my bacon!

A friend of mine recommended this company. I called and made an appointment to replace a kitchen…read morefaucet. I used to do this myself, but getting under the sink is a job for younger people. I got a call a little before the appointed time to see if I was available and I was. Larry and Thomas showed up and were just great! One of the shut-offs under my sink wasn't working properly and they replaced it quickly and easily. They made short work of my new faucet as well, and it's a nice improvement. These gentlemen were friendly, knowledgeable and very efficient. Price was reasonable and fair. I'll definitely use this excellent company again.

I had a funny smell under my master bathroom sink and Keith came out - a very polite & nice person…read more- and helped me figure out the problem. I would totally recommend asking for Keith next time you have a plumbing problem.

We've used Robert's plumbing services for years and he's always been fair, reasonably priced,…read moreprompt and highly capable. His assistant, Raymond, is also polite and professional. Most recently, Robert and Raymond repaired a broken pipe underneath our shower floor, and I was impressed that they did it without messing up any tile other than that on the floor, and also didn't break any glass. I'd recommend Robert's company to anyone needing home plumbing services!

I needed someone who would work on a gas wall heater in an old rental house. He was recommended by…read morea friend and returned my call promptly, and arranged with the tenant to check out the heater within a day. It turned out to be in good working order, and all he charged me was a basic service charge. Very professional and I will definitely keep him on my list of go-to skilled tradesmen.

Rescheduled once and then attempted to reschedule again--this time via text--an hour after the…read morescheduled appointment. Never answered phone calls and ultimately didn't show up. Completely unprofessional and a total waste of my time.

We had a pipe burst after the last freeze and A Model Plumbing was able to come out the day I…read morecalled when 2 other companies were booked a week out. They were working on a nearby job and one of the guys came over to scope the situation. The parts needed were special order so we were able to stop the leak while procuring the parts. Musa came out to do the repair when the parts were available and was on time, friendly, professional and very efficient. Would definitely recommend Musa and this plumbing company.

Once again, Chabert Plumbing answered our needs right away. They remembered us even though it's…read morebeen 6 months since we called on them and I think they must have a lot of customers. If you go to the company's website, you might be a little intimidated if all you need is help with leaky pipes or toilets. They focus on large jobs on their homepage, and I hesitated before calling them to replace our water heater after the winter storm last February. I am so glad that I called them. They came out and gave us hot water in just a couple of days. Recently we called on them again to fix the drain pipes under our bathroom sink. Prompt service, job well done, service over and above what we expected, and very reasonable charge have cemented Chabert as our plumbing service.

Great company. Great service. Highly recommend. I never had…read morea call go unanswered or unreturned. Pleasant & helpful. Local owners who showed up for inspection & estimate on time. Knowledgeable & patient when we had questions. Arrived when scheduled to replace our water heater. Stayed until the job was finished & we were satisfied. We were. Went over & above to make sure their work was satisfactory. It was. We plan to use Chabert for all of our plumbing issues.

The reason I do not recommended this company is because in my experience this company does "shady"…read morebusiness in partnership with crooked Douglas Foundation repair(https://www.facebook.com/DouglasFoundationSolutions) Douglas Foundation repair add me to their contract they do plumbing test (part of the products list) but doesn't clearly disclose or explain that there is a condition to the plumbing test and the company they work with (Gardenhouse) will charge you $2000+ for it. The reason I'm holding garden house plumbing company accountable is because they should, prior to the foundation work, check to see if they have what is needed for the hydrostatic plumbing test and quote how much it will cost if there is will a cost. With that making the home owner aware of how much to expect to pay and giving the opportunity to choose to continue with the foundation work or choose another contractor. When there is a condition to the test and that this condition voids the warranty the lack of transparency is a total disregard and disrespect with the consumer. Marco Munoz did a great job explaining but only provided this explanation of the hydrostatic plumbing test per my request after the foundation work was done and I found out I'd get no warranty for it. This should have been provided along with the contract since Douglas Foundation assigns then to do the testing. If they are a reputable company and respect their customers I hope they will stop doing business in partnership with crooked, dishonest Douglas Foundation repair.

We called in for out water heater to be replaced and they got on it and got it done in timely…read moremanner. Very professional work by Mike. He went further and beyond to make sure the works got done right. Very friendly guy to work with. Great pricing too.

Great experience! With a toilet replacement…read more On time and handled with care. Definitely recommend.

We started our journey with Wilson's with replacing our water heater. It was on the blink and it…read morewas time. During the process City of Austin shut off water for a repair down the street and this caused a cascade of problems. A pipe to our kitchen clogged. That was re-piped. Then our kitchen faucet failed. Wilson's stuck with us all along the way. Our Nextdoor neighbor also had problems with flow after the city's work. I recommended Wilson's to them. They were very satisfied too! Highly recommend Wilson's!

In December 2021 Sydney installed a new water heater in my home. Yesterday it failed. Today…read moreSydney explained although he sold me the water heater he offered no warranty on work or product. The heater was 3 1/2 years old. Average life is 10-15 years. Sydney offered no solution, just too bad.

I should've written this review years ago. Sidney Cox handles both our residential and commercial…read moreplumbing and have done so for about a decade. They have been around forever and are an example of how small businesses should be run. They are fair, reasonably priced, knowledgeable, and have excellent customer service. We use them as an example for our own business for how customer service should be. This is one of the most reputable businesses in Austin and we highly recommend!