A friend of mine recommended this company. I called and made an appointment to replace a kitchen faucet. I used to do this myself, but getting under the sink is a job for younger people. I got a call a little before the appointed time to see if I was available and I was. Larry and Thomas showed up and were just great! One of the shut-offs under my sink wasn't working properly and they replaced it quickly and easily. They made short work of my new faucet as well, and it's a nice improvement. These gentlemen were friendly, knowledgeable and very efficient. Price was reasonable and fair. I'll definitely use this excellent company again. read more

I had a funny smell under my master bathroom sink and Keith came out - a very polite & nice person - and helped me figure out the problem. I would totally recommend asking for Keith next time you have a plumbing problem. read more

Agree with a lot of recent bad reviews. There is clearly a breakdown in their management. The new manager sucks and has no customer service skills. I feel ripped off because they collected my credit card info prior to coming out and then charged without as much as a call to confirm the completion of work. Contesting the $440 charge for clearing a simple drain with the credit card company. Needless to say won't be using them again. read more

Had a pipe burst on a Tuesday during the great winter storm of 2021. All plumbers in the area were overwhelmed and Steve's Plumbing was the first to call me back and set up a time for repair when it was safe to be on the roads. Will arrived within 10 minutes and calling and quickly diagnosed the problem. Had the pipe repaired within the hour and cleaned up afterwards. read more

Wow, glad I didn't check reviews before I called them out because my experience was fantastic. Mother's Day weekend, Saturday 1pm. I'm drilling through a slab and hit a water line (that shouldn't have even been there!) I'm frantically calling ANYONE to get help, but no one has a tech available. Finally, I reach William from Steve's Plumbing and within two hours he's on site breaking up the concrete to get to the broken pipe, repairing it and by 4pm the issue is resolved. I sign the invoice happy to pay the $420, but when I get an emailed receipt the charge is only $320. I emailed back for clarification to be told that there was an error in calculation and they were refunding the $100 to my card. I didn't even ASK for the refund, they simply saw the error and did it. Not too many honest companies out there like that. Good Job, Steve's! read more

Workmanship was fine. However they showed up with two people for a one person job and charged me for a "plumber helper." This is a common hourly trick and I find to be unprofessional without upfront disclosure. Basically you're paying to training. read more

I'm very disappointed in the lack of customer service of this company. I will not use them again. I was greatly overcharged for them to come back to repair a plumbing issue that was done less than a year ago and should not have failed already. I've asked several times to speak to the owner to try to negotiate a resolution but he will not call me back. This is not how to take care of your customers...... read more

I've used Steve's Plumbing before, and they're pretty good, but I had a bizarre thing happen. I called them in to locate a gas line inside a wall in the kitchen. Pretty clear that the gas line was coming down from the attic. Just needed a port and a valve for a stove connection. They came and gave me an estimate. Their estimate was to replace the water heater (duh?, a 12-year old unit that was doing fine), and to replumb the house gas (which is up to code). This estimate took a lot of imagination on their part. Gotta hand them that. Oh yeah, and to find that gas line. Um, whaaaat? Many, many $K. This was clearly an estimate from a firm that didn't want the job, I guess. I will avoid them in the future for any but simple tasks. I later took a saw and exposed the gas line under the stove. It was hidden in the wall behind plasterboard. Valve already on it. It was built-in with the house, sixty years ago. Job done. read more

IF YOU WANT A COMPANY THAT STANDS BEHIND THEIR WORK. . .KEEP LOOKING. On October 13th we had special higher commode installed in preparation for my husband's heart bypass surgery scheduled for Oct 20th. Today we discovered it is leaking around the bottom of the commode. Called to get a plumber to come and fix it (since my husband just had sixtuple bypass and has restricted mobility and needs the higher toilet because they stripped veins out of each leg to perform the bypass). If we'd known they would not be available if there was a problem with their installation, we would have used someone who stands behind their work and has a large enough staff to handle the business. I was told there are NO plumbers available AND they can't tell us WHEN there might be anyone who can take care of what they improperly installed. So I guess they are all taking off for Thanksgiving early. We hired a plumber to do it right so we wouldn't have any problems or if we did we would be able to call them- but now we are stuck without ANY toilet in the master bath for my husband to use as he recouperates. read more

This company is now called Champion AC and Plumbing. Do not call them unless you want to pay 3X what any other plumbing repair company would charge. They add the $88 service call charge to the total bill. For a 10 minute toilet repair they charged me $384! I am so angry to be taken advantage of like this and am giving a word to anyone who would consider doing business with them. I never will call them again and hope I can save anyone else from my big mistake. read more

I have used Steve's for any years spending thousands of dollars with them, but no more. They first sent out one plumber that was taking a great deal of time, understandable due to the nature of the issue. However a prior plumber they sent, who no longer works there, did my entire home in 3 hours. After 3 hours he said he was tired and went home. I explained to the main office this was an immediate need so 2 days later they sent out 3 plumbers and rather than charging me the agreed rate of $155 per hour, charged nearly $400 per hour and took 6 and a half hours. When I received the bill I contacted Steve directly thinking he would be reasonable since I was a long time client, boy was I wrong. It was a very unpleasant experience. Needless to say we wont be using them again. I suggest you pass on this company. read more

Steve respond back to my call quickly and came out to my house to fix a water leak in our basement ceiling, coming from one of the bathrooms within the walls upstairs. This was not something that would have been easy to find for most people. However, he found it quickly and repaired it in just a few minutes. He told me he has close to thirty years of experience and it shows. He knew exactly what he was looking for and how to fix it. All of the other plumbers I tried to call told me it would take around two weeks to come out to our house, even after I told the other plumbers this was to fix a leak that required us to turn off the house water so it would not flood our home. Steve came out the next day and fixed it in just a few minutes. I highly recommend Steve for your plumbing issues. read more

I called Steve's Plumbing at 10:00 the Monday after Christmas, and they were there by 3:00 that afternoon and were here and done in 20 minutes. Focused and determined to get the job done at an extremely reasonable price. Come to find out, the plumber is a distant relative! A BONUS for us. If I need a plumber, they are the only ones I will use! I highly recommend Steve's Plumbing. read more

I called up Steve's about a sub-foundation broken drain line issue which was causing backups in my house. They had to break a hole in my slab in the garage to fix the first break in the PVC pipes. After the pipe was repaired they did a pinpoint static test on the whole house and found 2 more leaks. I was a bit overwhelmed but Steve helped set me at ease and even guided me in dealing with insurance coverage for the excavation work, which fortunately was available since the line backups caused some water damage in the house. The work crew had to tunnel 12 more feet underneath the slab from the initial slab excavation hole to fix the 2 additional leaks. I take pride in fixing a lot of issues on my own but this one was way outside of my comfort zone. I inspected everything that they did, including going into the tunnel myself, and it is completely top notch work. The effort they put into this job was amazing. The crew members are total professionals and they could not have done a better job. I wouldn't hesitate to recommend Steve's to anyone for any plumbing repair job, period. Two thumbs way up!!! read more

Keith and Ruston just left and what two great worker bees they were. I needed them for not a big job just a seal replaced around a toilet. I have used them a couple times before like in 2009, 2011, and 2012. I would recommend them highly. They fixed it pronto and keep asking if I had anything else for them to repair or check out. Answered all my questions and were kind and knowledgeable. Great guys, the owner should be proud of these two. They are keepers.....thanks for listening. read more

Absolutely amazing! I have had a really hard time finding plumbers that are affordable and professional. I cannot recommend this plumbing service enough. They were by far the lowest bid for the job and they did more than I even asked and didn't charge. The plumbing service before this quoted my job at $2,000...I almost fainted. This company charged me a total of $353. I will be using their services in the future and so thankful for them for sweeping in and saving me from such a terrible plumbing experience. Thank you Steve's Plumbing!!!!!!!!! read more

I remember using Steve's Plumbing many years ago and somehow I forgot about them, rummaging around to others not ever being totally satisfied with the work I was getting. Searching through a neighborhood board and Yelp, I was reminded that Steve's Plumbing was who I had been searching for. Last November, I had water leak behind my refrigerator and was lucky enough to have Will get the assignment (see other reviews). He was diligent and did his best. He was so conscientious, that he returned later to provide the ultimate fix by simply replacing the water valve. More recently, I had the misfortune to have a wash towel sucked down the drain of my indoor hot tub. This time it was Keith and Rustan that saved me. They also repaired an upstairs shower that I had been previously told by another plumbing company needed a total valve replacement. A couple of things I need to stress: These guys are honest, meticulous, and not overly rushed. They charge very fair fees, without the exorbitant markup for parts and sometimes cut the labor cost to provide a more favorable rate. After living in the hood for over fourty years and most of my life in north central Austin, I can not over emphasize these guys enough. Great job. read more

Had someone come out and give a quote, only to never be followed up with our scheduled. I called 4 separate times asking if they simply did not want to do the job for us and was continually told by a woman on the phone that they would get back with me when they were off the other line. 48hours later and I've elected to go with another company. Listen to the previous reviews here and go with another company - these people do not know how to conduct a business. read more

Highly recommend the team of Keith and Lane! Great guys, great customer service, extremely knowledgeable, very thorough, etc. There are not enough words. Keith is very detailed and very logical in his thought process as he tests and rules out different possibilities. He tested every possibility before resorting to cutting holes in walls. After exhausting every possibility, he called his boss (assumption) to run through all of the things he had done to see if the person on the other end had any other ideas etc. Keith cut a hole that he measured to pinpoint his guess rather than a random sized hole in a general area. Very impressed with Keith and his helper Lane. Highly recommend and will definitely use again. Thank you guys!! Keep up the great work. read more

I've never before written a review about a company online. So that is some information right there. I had a bad experience. Issues: 1. Rude plumber. 2. Made mess in my house, no apology. 3. Quote was very high-way too high. Would NOT use this organization again, ever. Zero stars would be more appropriate. read more

Steve's Plumbing is the most reliable and honest plumbing company in town! I had a waterline break from the street to my house and they assessed the situation and gave me a competitive bid and got the job done within a day! I'll be recommending Steve's Plumbing to all my friends and family. read more

I have been using Steve's Plumbing for 8 years since I bought my cute but old house in the Rosedale/Highland Park area. I really like the plumbers - experienced and ethical and I have seen alot of them since I am upgrading my plumbing and usually have them come about once or twice a year. THEN, this happened. I went out of town and forgot to pay my bill. I got back into town and found an overdue note and a message. I called to pay the bill and found it was turned over to a lawyer for collections. I asked to speak with Steve - yes, I was wrong and as a small business owner myself, I hate when I get paid late from my clients - but I thought my prompt payments for the past 8 years and the fact that I have referred many of my neighbors to him would count for something - maybe a get out of jail free card? Anyway, he wont call me back! So, I guess I am stuck paying a $200 - yes $200 late charge on a $130 bill. Doesnt seem fair. read more

I hardly know how to begin since my experience with this company was so deplorable. I own a real estate brokerage and work with numerous contractors. An associate of mine mentioned that he had a good experience with an older gentleman that worked for Steve's and suggested I try them. (That gentleman unfortunately is no longer with the company). I requested a bid for repairing a leaky shower pan in my condo from a couple of plumbers and decided to include Steve's Plumbing. Steve's Plumbing provided me a bid and then a couple of months later sent me an invoice for $550. I called to ask what the invoice was for. They said it was supposed to go to my neighbor below me, but asked me if I wanted to pay my share. I was confused and told them I hadn't hired them for anything. I ended up speaking with Steve directly to get clarification on what they thought I owed them. He wanted me to pay him for providing me a bid, even though another plumber had provided the same bid for free. Steve was childish and immature on the phone and was unable to show any composure. He hung up on me! The same $550 invoice was sent a couple more times and then a few months later a constable showed up at my door with a lawsuit for a $100 and a $100 invoice I had never seen before. I was incredulous! Steve's Plumbing sued me for a $100 because I requested a bid from them? Bizarre! I had clients I needed to work with on the court date and didn't want to take a work day to fight a $100 lawsuit. Needless to say they won by default and got a $400 judgment against me once court costs were tacked on! These actions from the owner were petulant and childish. Steer clear of this company! As I read other reviews below it seems Steve has a serious issue with being challenged or questioned by anyone. Perhaps it is from stress or something, but the lack of professionalism and the explosive nature of this gentleman are terrible qualities for running a customer facing business. Since then I have found an excellent plumber who I would highly recommend to anyone looking. read more

Called Steve's plumbing early this morning and requested services in connection with the replacement of my kitchen sink faucet. I requested a time window of 1 to 3 PM. The plumber showed up at 2 PM and finished the job to my satisfaction by 2:45 PM. Everyone that I dealt with at Steve's plumbing was courteous and professional. Cost was also very reasonable. More importantly, I found them to be very trustworthy. read more

I just finished paying $327 for what should have been a simple 30 minute job to replace the float inside a toilet, replacing the shut-off valve to the toilet and unclogging the bathroom sink drain. This should be a cautionary tale to all who decide to use this business. I should have heeded the reviews here first, but a neighbor recommended them to me. They sent a repairman out last week to fix the float in mom's toilet and we already had the part. We were going to do it ourselves at first but I decided it would save me more time and hassle to have a pro do it. Unfortunately, Steve's was the wrong place to call. My mom said the guy showed up and was professional but not friendly. She gave him the part we had and installed it, cleared the sink drain pipe, changed out the shut-off valve to the toilet and cleared the hot water line, all in about 30 minutes. The final charge was $150 ($120 service fee plus other labor) and I was happy to have it all done. They said they were going to bill me, so I had no receipt yet. Then, my mom notices that the toilet is still running, so I had them come back out yesterday. They said I had to pay for the service again, because I didn't have a receipt and they didn't have any records of the service call at all from last week. I figured I could just pay this time and give them a call to credit last week's bill if it showed up again. After all, they should warranty their work when it was just a few days ago, right? Wrong. The second plumber told me the reason why the toilet still wasn't running right was because I needed to install the original parts for the toilet, not a universal part. The other plumber never told us that nor did he tell us that if we didn't have them install their own supplied parts, that would void any warranty for the work. Obviously, I would have had them use their part which would have only cost me $10 more than my own to have the warranty not voided. This second bill was $177. I explained this to the office girl on the phone today, and even though none of this was explained to us, I had to pay for last week's bill too. Even though we never received any documents saying our warranty would be voided if we used our own part and the repairman never mentioned it to my mom, I decided to just be done with the problem and pay the bill. I hope this was worth it to the plumbing company, because my poor review will also be shared with my entire neighborhood and other online sites. I decided to at least be fair and give them two stars because the second repairman was nice, but even he didn't mention anything about work warranty. read more

Horrible customer service. Do NOT hire this company. Steve's crew does not communicate effectively with the customer, has not repaired my plumbing (after leaving the job in disarray) and takes no responsibility for finishing the job. I will be sure to share this on our neighborhood community bulletin board to make sure that my neighbors don't suffer through Steve's terrible customer experience. read more

We are currently renting the house we live in, so when something breaks we call the management company and they contact the vendor of their choice to fix whatever the problem is. In September a sprinkler pipe broke in our front yard and a nice man at Steve's contacted us about setting up an appointment for repair. He was very nice, cordial, friendly, even joking about pretending we were disaster prepping with our water turned off. The next day I pull up and two repairmen have arrived. I went to great them, introduce myself, and explain what happened. Not once did they even acknowledge me. Not even a simple Hello,we are here from Steve's plumbing. The just stared at me. Okaaaaay. I went inside and about 1.5 hours later the older repairman knocked on our door, to say they were letting some glue dry, so they were going to run an errand and be back. I stepped out onto my porch and asked what happened to the pipe. He mumbled something about a junction pipe being broken. His fellow worker just stood there and laughed at me. They left and came back. Finished up their work and knocked on the door to tell us it was fixed. Again I asked what had happened to the pipe and they never even responded. They just went and got in the truck. After a few minutes of confusion about why they were treating us that way, I went Outside to get the truth. I really wanted to know what happened and if they could advise us on how we might prevent it from happening again. The assistant rolled down his window, looked at me with disgust, and said, " what do you want?" As I tried to explain what information I was hoping to learn from them, the head guy literally shooed me off with his hands. I was about to lose my calm when the head guy asked if we rented or owned our home. When we said we rented he told me that they don't talk to renters. They do not talk to the people who live at the home. Did they fix the problem? So far so good. Did they treat us with even a small modicum of manners required in any social interaction. No. They need to realize and understand that most renters are there temporarily and will be purchasing homes soon- like us. Those renters you treat so poorly will become homeowners/future customers who will remember Steve's Plumbing and the poor way they were treated and will hire another company instead. I know we will. read more

Complete bait and switch. We called Steves and a nice lady answer the phone and set up an appointment. We told her exactly what we were trying to accomplish and asked for a price. They gave us a two hour window in which they would show up, and they came late. Long story short, the guy (not Steve) basically tried to tell us that what we wanted would not work and that the price would be four times what they said over the phone and they suggested that we need hey additional test that wasn't mentioned or the first test would be worthless. They tried to talk past my wife, thinking she didn't know anything about plumbing. She's been in commercial construction for 25 years. In the end we basically said that's bait and switch. And they agreed to just walk away. Must happen to them a lot because they didn't make any protest. Note: all of the reviews here are either five stars (in which they talk about how amazing absolutely amazing the plumber was-- Give me a break it's a plumber) or one star. Kind of makes you wonder if the reviewers are not friends or employees of the operation. read more

I've never really dealt with major plumbing issues and after a recommendation from a friend I went with Steve and his crew to do tunneling work and replacement of our old cast iron pipes. These guys did a great job and were super helpful and communicative during the entire process. I'd reccomend Steve's Plumbing to anyone who needs plumbing work and wants the job done right and fast. Highly recommended! read more

I should have looked at Yelp before accepting our property manager's recommendation of these guys. I called on Monday to make an appointment for Thursday morning at 9 a.m. I was told "We have you down for Thursday at 9." I didn't become aware that they have service windows until Tuesday when I was trying to coordinate the water shut-off between my property manager and the plumber. Turns out my appointment was for "9 to 11". I tried to be optimistic that they might show up at 9, but by 10:45 (I had been told the plumber would call 20 minutes before arriving) I hadn't heard from anyone at their company. I called them to ask where my technician was and was put on hold, then had to explain to someone else why I was calling, then was told they would call me back. At 11 I got a call from the company saying the tech was on his way at the same time that the technician was calling to inform me of the same. He finally arrived at 11:30, took apart my shower faucet, left to go get parts (which I expected), came back at noon, finished the repair, then asked me to pay on-site. I told him I would pay by credit card and he said the company would call me. I had already emailed Steve, the owner, to ask for a discount, because I'm an hourly employee and had tried to schedule this appointment as early as possible so to minimize the amount of money I would be missing out on earning. The technician returned to my door and said that he had just spoken to the office and they wanted me to call them. I did, while the technician was waiting in another room, and repeated my request for a discount because they had severely inconvenienced me. The woman on the phone told me that Steve had already seen my email and would not authorize a discount. [I never did receive an email response from Steve--the personal touch means nothing here.] After I had paid my bill, the technician (who did a reasonable job and was quite polite, he deserves better than to work for these cretins) told me that he hadn't received notification of my job until 11 a.m.--i.e., about 30 seconds before he called me to let me know he was coming, which means that I apparently had not been on the schedule at all. TL;DR: Inconsiderate, late, won't agree to a discount or any concessions if the customer is dissatisfied. read more

we've used other plumbing companies before and will never use anyone else again. they charge an extremely fair price for the work that they do. they will offer other solutions when something drastic is not necessary. they are also very efficient, completing four jobs between two people in one hour for $135. james and ray were friendly, polite, and personable. the only reason this is not a five star rating is because when we made the appointment, we were told we would be called between 10am and noon. when we heard the knock on the door at 10am, we were not quite ready for their visit. although we were flustered (and the plumbers were not given a note to call), everything worked out nicely. read more

Over the summer, Steve's really helped us out in a pinch when water started bubbling up from under our driveway. The tricky part is that it happened just after we left for a week's vacation, and I found out about it when a neighbor left me a phone message I picked up when the plane landed in our vacation destination city. (Talk about panic.) I called Steve's, and they very helpfully coordinated with my neighbor (who had a key) to get water leak fixed, have the repair checked out by the City (since it involved a City water main connection), and patched up. It was all taken care of by the time we got home from vacation. SO happy. Now, a great deal of the credit for all this goes to my wonderful neighbor, but big thanks also to Steve's for going with the flow and being flexible in working with my neighbor (at my request) to get things fixed. (I'm thinking it helped that we were established customers rather than someone they had never worked with before.) Thanks, Steve's! read more

Nothing but great things to say about Shawn and Larry from Steves plumbing. They were personable, reliable, and honest. I would not hesitate to use them again. Complete statisfaction. read more

We've had Steve's out a couple of times for some minor bathroom problems. Each time they were professional, courteous, and showed up on time. read more

It took a while for me to get scheduled but on the scheduled date the repairman from Steve's Plumbing called 20 minutes ahead, arrived on time, was knowledgeable, very friendly and fixed the problem in a matter of minutes. Thank you! read more

We had a major plumbing problem here at the office. I called Steve's Plumbing Repair Inc. They came out and gave me a quote. The quote was a very good price. They had to dig up the old sewer line, and run a new one the path was 75 feet and it was 4 feet deep. They did an incredible job and did it very fast. I would highly recommend Steve's Plumbing Repair inc. They are inexpensive, friendly, and fast. If there were 10 stars on Yelp they would get a perfect 10. read more

I called Steve's Plumbing last week to come out and check on a possible gas leak at a rental property and they were very responsive. A plumber was out the same day to assess the situation. They also billed me which made things very easy. read more

We are always happy with the service we receive from Steve's Plumbing, especially when we have those after hour issues! Thanks for your service read more

I would like to add a couple more stars for Steves Plumbing. My 50 year old cast iron pipes needed to be replaced throughout my home. I obtained several bids and chose Steves. Eric was so helpful during whole process including language for my insurance company. (Still fighting for coverage) Project took 2 weeks. The courteous crew, sometimes as many as 10 were here all day even on the weekend to tunnel dig and tunnel the 3 access areas. They had to turn water off a few times but not for long and not without letting me know. They cleaned everything up and have checked in with me. read more

We have had several occasions to use their services and were very happy with the work. The one time we had an issue, they stood behind their work and came back to correct the problem with quickly and with a good attitude. They show up on time and ready to work. But I think the best recommendation is that both their workers and office staff are friendly, professional and responsive. I appreciate having a reliable "go-to" company that can address all kinds of issues. We used them for a water heater, running water to the fridge, water leak and a gas leak. Would not call anyone else! read more