Although I hate the idea of buying a puppy from a store , this shop made my experience pleasant. I always called before hand for an appointment. I came to see the puppy I saw on their website 4x before I made my decision and they had no problem. I got my beautiful puppy with a clean bill of health after going to the vet. Vet was shocked her vaccines were up to date. She didn't even have worms. She is the best pup with the most amazing temperament and honestly being created for so long our crate training is coming along really well. So happy with my decision. read more

The Puppy Experience - Pet Stores Near Me - Aquebogue, New York

Most unprofessional experience I have ever had with a business.!!!!! For 2 days I have been harrasssed over my phone in texts by Jenna to pressure into moving forward on an animal purchase I clearly had a right to back out of and did so in 24 hours. There is NOTHING indicating no refund at all re deposit nor cancellation. Yet she kept hammering away without authorization to do so on my cell phone. Please do your research out there. This is not a place I would recommend Janette S, read more

No, just no. Run of the mill puppy mill dogs. Sick dogs as far as the eye can see. Rude employees is a polite way of saying it. I was shown one dog that couldn't park because as she put it he's been barking too much lately. I don't know about you but I've owned 13 dogs. That's never happened. Not to mention she said the dog just needed to lose a little weight. The dog is four months old. He has worms you idiot. Let it be known. If you buy a dog from this place you will be buying a large veterinarian bill. While these dogs did nothing to deserve this and should be rescued. This place needs to be shut down. If you want to buy a dog from this place offer them 20% in cash. That's all they should get. You're going to need the other 80% to fix the dogs health. Take a look at these reviews. Five star reviews are from new dog owners or friends of family. One star reviews are from dog owners who know what they're talking about. read more

The Puppy Experience - Pet Stores Near Me - Aquebogue, New York

Words cannot describe the amazing experience my wife and I had here buying our first puppy! We were a bit nervous with the reviews but decided to give it a shot and super glad we did! Everyone was very friendly throughout the whole process. Even after taking our pup home, the staff was available for help with training. When we were there we noticed a lot of people walking into the store despite the many signs on the doors that say "APPOINTMENT ONLY" as well as on the website. From what I can tell, the staff dismissed whoever walked in professionally. I think there are people on here that take it personally that they didn't read and now can't play with the puppies. Charlie, our happy now 6 month old Havanese has had a clean bill of health since the day we took him home. He sleeps the whole night, has lots of energy, and is a happy healthy puppy!! read more

The Puppy Experience - Pet Stores Near Me - Aquebogue, New York

We have purchased 3 dogs from here, all at diff times. 2 King Charles and one Cockapoo. We love our dogs. We are thinking of coming back soonish for a smaller dog. Doing research for now . read more

Literally the worst place ever! We wanted to get a specific dog. Made an appointment to do so. Drove THREE HOURS to purchase this dog... get there to find out that they sold him a day before, & they didn't give us the courtesy of telling us before making the drive. They also overcharge and don't give a damn about it. Save your money and your time from the horrible people who work here. read more

No stars. The girl in there was EXTREMELY RUDE TO MY KIDS AND I. We asked to see puppies and she told us no. Then we asked to see a French bulldog because we were interested and she told us she was not taking them out because they were $6,000. First of all, how dare you? You don't know if we were buying one or not. She was very rude and basically shoved us out. I could imagine how she treats the poor babies in there. I WILL NEVER SEND ANYONE HERE. THIS PLACE IS SAD. SHUT IT DOWN. To reply to your statement, their is a way to talk to customers and people....Not rude and nasty like she was. We were nothing but kind and respectful. My kids were even disgusted by her attitude. Yes, I DO KNOW ABOUT ANIMALS. I am part of a rescue. Stop accusing people when you know nothing. read more

We just picked up our second cockapoo puppy from The Puppy Experience - so that big brother has a sibling (we've had our other dog for 8 years and no issues). Thank You Melissa & Staff for a smooth transition - you obviously work hard and love what you do. The puppies are well cared for and loved. The hardest part for us was deciding which puppy as they are all adorable. Luckily we found our newest addition!!! read more

The Puppy Experience - Cockapoo Puppy - Pet Stores Near Me - Aquebogue, New York

Just a follow up to my review 1 year ago. My dogs have been with us for over a year and NOT one single issue thus far . Truly beautiful pugs with perfect temperament as one would expect . read more

The Puppy Experience - Pet Stores Near Me - Aquebogue, New York

I tried going here today with my mom (side note my mom has tried going here prior and wasn't allowed to go inside due to the staff not allowing people to "window shop" you can only view the puppies by appointment only.. as you walk inside you are greeted by basically a barricade that reads "appoint only." So you cannot go more than 3-4 feet into the establishment before you have to turn yourself around because you can't stay without an appointment. We were greeted by the counter person and my mother asked if we could look around if we didn't have an appointment. We were told no.. and when we asked why we were told "if you walk around the dogs will get noisy" we were greeted with attitude and basically told we weren't allowed to shop.. I told the woman she had a bad attitude and the appointment thing needed revising. There was only two other patrons in the whole store.. the prices were written out on a whiteboard as if you ordering frozen yogurt.. the dogs are kept in the window area which is about 6 feet high by 3 feet wide.. they have such strict rules with appointments but then have puppies in areas that aren't big enough for the amount of animals.. the prices are outrageous for the attitude and price u are treated with at the door, never mind the caution tape barricade, it's giving we don't have the energy nor time nor patience to deal with animals nor clientele.. don't waste your time here, they shouldn't even be in business anymore.. poor dogs. read more

DON"T BE FOOLED BY GOOD CUSTOMER SERVICE WHEN PURCHASING BUT NEVER TO BE OF ASSISTANCE AFTER PAYMENT! DAY OF PICKING UP PUPPY AND PAYING: The staff was lovely and welcoming when we got our adorable Shih Tzu puppy! I was provided with a brief overview of puppy basics and provided an emergency phone number for any questions. DAY 2: THE NEXT MORNING: Puppy has an outward anal sac and as a new puppy mom, I called all resources including the emergency contact provided by this store - TO THIS DAY, ONE WEEK LATER- no response or follow up. I went to the vet that day and it was determined that the puppy has WORMS and AN ANAL PROLAPSE!! I reached out to the store to request a refund for the expenses of this additional vet visit as noted within their 14 day policy....guess what... NO RESPONSE TO MY EMAIL TO THIS DAY. The puppy was 2x the price that a breeder was asking, but I fell in love with the pup so it is what it is. Don't waste your time here as they clearly just want your $$ and then the transaction/customer service is over. I will update is I ever receive proper customer service. UPDATE: I was reimbursed for the cost of the additional vet visit and medications prescribed to treat my puppy for her anal prolapse and worms. I was happy this business honored their contract with little fuss. read more

Had a fantastic experience here. The staff at the store CARES. It is apparent in all the actions they take to make sure their puppies are loved, socialized, and healthy. We took home a beautiful lab who has been perfect in every way. The staff wlent above and beyond to be accommodatin, as it took us many visits to commit. My vet was impressed with how well his vaccines were maintained and how healthy and adjusted he was. Every time we visited, the store was clean and the staff was willing to work with us for however long needed. Could not speak more highly of this place! i feel if your not there to purchase a puppy you shouldn't go there or put heinous reviews up based on the fact they aren't a free for all... just saying. love my baby.. will be back read more

I highly recommend the puppy experience for anyone looking for a nice healthy dog!! The place is spotless with a large selection of dogs! All the employees went above and beyond to help us before and after we got our new baby I'd also like to acknowledge JENNA she gave me amazing advice and is truly a nice person !! If your looking for a puppy go here first read more

The Puppy Experience - Tiny Tina our new baby - Pet Stores Near Me - Aquebogue, New York

1. We found the staff very helpful and not at all rude. The current owners purchased the store in 2015, it appears there were some issues with the previous owner. 2. We purchased a puppy at the end of November 2016. One would have to live under a rock not to be aware of the controversy regarding purchasing a dog from a pet store. The big pet store chains have no issues with selling other animals but love to bash smaller businesses that sell dogs. I find this very hypocritical. Why is breeding birds, fish, ferrets, hamsters, reptiles any different than breeding dogs? Why is it wrong for someone to make a living from raising and breeding dogs? Not everyone wants or is able to rescue a dog. Do the dog store haters really think the dog breeders who sell dogs to pet stores a so filled with evil that they all would not care about the dogs they invest their lively hood in? I am not pro-Puppy mill, just an informed consumer. Before I stepped foot into the Puppy Experience I did a lot of research. There were plenty of bad reviews from before the store was renovated. However they are mostly complaints about the staff getting upset if people do not sanitize there hands between dog. Well, yes, they care about the dogs and don't want to spread any disease if one develops. 3. The Puppy Experience was happy to provide the breeder information of our dog prior to purchase. Using a smart phone I was able to verify the breeder was license and recently had their facility inspected by the USDA. Further I pulled up the breeding facility on a satellite map and even look at a street view. I even found the breeders Facebook account. Try as I might I could not find a single cause for concern about purchasing the a dog from The Puppy Experience. Our dog came home happy and health. With a health appetite, solid stool and adjusted well. I have always kennel trained my dogs and was expecting a night of crying on the first night at home. To my surprise our little guy whimpered briefly and went to sleep. He immediately took to his kennel and uses it as his own personal space at leisure. When we brought him to his first check up the only concern was that one vaccination had been given too early. Mom's immunity would have still been protecting the pup as he would still be breastfeeding. Its been over two months and out dog is in great health! read more

The Puppy Experience - Our dog from the Puppy Experience. - Pet Stores Near Me - Aquebogue, New York

We had the most wonderful "puppy experience" with The Puppy Experience. We purchased our first dog, a pure breed Maltese from the puppy experience in 2010 and have spent the last 13+ years utterly in love with him with no incident whatsoever, and we recently decided to add another dog to the mix. It had come to our attention that the company had changed hands and we were hoping to have the same experience regardless and I can say with certainty that we have had another incredible experience. Not only do we love our new puppy, but a situation came up regarding the vet that was recommended to us and everyone involved on the end of the puppy experience was polite, informative and did everything they could to make the situation right. Everyone that we interacted with here was knowledgeable and kind and seemed to genuinely care for each and every one of the animals within their care. We loved our experience so much, our mother went two days later and got a dog too. Consider us two families incredibly grateful and deliriously happy for the Puppy Experience and the TWO new members we added to our family this week. Thank you so much to everyone involved. read more

We came being the only ones in the store, she didn't say hello, then walked right past me again not saying anything. So right off that sets a strange tone. Reading the signs next to the dogs they say suggested retail price one million dollars so you think okay she really values these dogs but what's the price? Why can you go into every other kind of store but not a pet store and see a price? The puppies looked really well cared for. I asked her where a specific breed was so she pointed to one over on that row and one over there. She did not bother to show me. My husband was picking up the same vibe. We were dying to get a dog to bring home. Ours had just passed and so had his brother! We were grieving. But 2400 for a Pomeranian was just to much for us. He fell in love with a Pomsky who'd been there a while, he said if she'd take a grand for him he would have gotten him, but he didn't ask. She just was not that approachable. I have to say the dogs seemed calm, happy and healthy. read more

Something here just doesn't seem ok. The man working there was shouting and cursed for the the dogs to quiet down. The overall feel of the place just seemed sketchy. Dogs did not seem healthy. It's a shame... the puppies deserve so much better. Seems like they were just being dragged around like unwanted products. I wanted to buy one just to get him out of there but I couldn't support this business. read more

After reading all the reviews I was hesitant but I found Jenna to be knowledgeable and took time with us. They have rules but, they only to protect the animals and I was ok with that!!! And now we have a cute heathy puppy!!! read more

The Puppy Experience - Pet Stores Near Me - Aquebogue, New York

Clean, safe, professional place to locate a dog with personality and at affordable pieces in comparison with other long island shots read more

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Deserves no stars. But have to give one to get posted. Fact #1- they keep "Refundable" deposits - I have the contract where my deposit was refundable but not returned to me after puppy sold to someone else Fact #2- Pups are most likely from puppy mills- quoted by staff member "puppies picked up by trucks that go farm to farm in Missouri", Missouri is puppy mill capitol- Fact #3- most pups have Giardia- I paid independent Vet to have pup I wanted tested twice and came up positive twice- even after staff supposedly treated him. Fact#4- pup they tried to sell me was supposedly a designer breed Puggle Pei- In fact his Mom was a pug and jack Russel mix, and Dad was a Sharpei Fact #5- I fell in love with pup and after 3 months of seeing him there didn't care how much $$ they wanted- I just wanted to get him out of there. Fact #6- staff and owners are rude- send nasty threatening texts (hmm??- supposedly they lost my phone number and couldn't call me when someone else also put a deposit down on pup) and hang up on you when you call to get your deposit back read more

This place is a disaster. I found a very sick puppy in a crate 10 minutes after being in the store. The people that work there especially some young girls, look shady. I pointed out the sick up and all of a sudden the dog was swept away. Something in this store is not right. Almost had a feeling that there were other things going on. It also smelled horrible . No thanks and also NY state has banned selling dogs in stores so they can close up that nightmare read more

Visited with my kids to look at some puppies. Place is very clean, guests are required to sanitize hands between touching dogs, signs on certain cages for dogs that were new and could not be touched...staff was friendly and helpful. A large selection of all different breeds...will consider this shop when ready to get our puppy. read more

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We could not be happier with our puppy! The staff went above and beyond to help us pick the right puppy sending us pictures and giving us all the information we need. Their store is very clean and all the puppies appear happy.!! Once home with us, we took him to the recommended vet, Riverhead Animal Hospital and came out with a clean bill of health! The Doctor was confident in that the new owner have turned with store around and was also happy with them. Prior to going and looking in store I had asked someone else with the same breed where he got his puppy from and he said Puppy Experience and also very pleased with their experience read more

The Puppy Experience - Pet Stores Near Me - Aquebogue, New York

I was hesitant about going into this place at first, reading som negative reviews and personally just feeling uncomfortable with any "puppy mill" kind of places. I went in to look at some cute puppies and see what I thought of the atmosphere and staff. It is very loud, but all puppies are loud. There are signs over every puppy bin "Please Do Not Touch, and Please Sanitize" I thought that was great to see. Many people were touching the puppies, but the staff had a very close eye on any and everyone with hands on the puppies and reminded people to sanitize in between. The staff was very helpful if you had any questions about a breed or particular pup. The dogs in bins right when you walk in are the pups that are brand new, and they strongly will tell you to keep hands away to avoid any potential germs transfered from you to the pup, unless you are a serious buyer of course. I found a perfect Mini Aussie puppy and expressed to a staff member that I was interested in purchasing her. She then told me all about the breed, pulled out a book on the breed, and asked about my life (whether she would fit in well or not). To me it seemed she cared where this sweet puppy will end up. I left without a puppy so I can research potential shelters and breaders on my own. I ended up not having any luck with that and decided to call The Puppy Experience to ask them some personal questions. I asked about all their requirements and laws again puppy mills and what not, I asked what they need to do to be able to keep the store open and how many dogs are unhealthy, I asked exactly where the puppies come from. They were very open and honest about every question I had. They told me that Suffolk County has the most strict laws agains puppy mills, and require frequent visits to ensure everything is done safely and properly. They gave me information on their breeders and how they are required to get photographs, videos, and visits to make sure the puppies are being rasied safely and healthy. All in all, I decided for myself and went back and purchased my sweet little Aussie. I brought her right to the vet, when you purchase a dog they give you a 30 vet pack and allow you to take your dog for free to any of their 3 locations, I personally wanted to take my pup to the vet where I would be taking her for the rest of her life. It also gave me peace of mind knowing I would not have any biased opinions on her. The vet said she was perfect! Nothing seemed out of the ordinary, she was happy and healthy! I am very glad I decided to get her form here. I was very unsure at first, but in reality, the owners and the staff members adore all these puppies and wouldn't want to see them hurting or go to a bad home. That gave me such peace of mind knowing and seeing how they care. If you are unsure about The Puppy Experience, but want a puppy, I suggest you see for yourself and ask your own questions. Do your research, and in your heart you will know. I think this is a great spot and I am very happy with my decision. read more

I had a terrible experience at this place, the staff was extremely rude and not the most helpful. I didn't like the energy of the staff, they were inpatient and very short with me. This is the worst customer experience I have ever encountered at a pet store, I was there to save a life but felt that I needed to be saved from my encounter with the staff especially during these very challenging times. read more

They're selling sick dogs for profit. They buy from breeders classified as puppy mills on the humane society "top 100 worst breeders" list. When confronted they have no sympathy while the staff interacts with no manners or people skills. (Discussions end in arguments rather than a simple "I'm sorry I sold your toddler a dying puppy"). I will say that they do have a simple return policy but it's pretty pathetic that these people are selling dogs (for thousands of dollars) with CLEAR AS DAY symptoms of NUMEROUS illnesses. We purchased a puppy 7 days after they posted a video of him on their website & YouTube page. In that video the puppy showed severe signs of fatigue. As per their vet (Towne Line Vet Grp) the video strongly suggest signs of Parvo. When we went to Puppy Experience my family sat with this puppy while I spoke with owners Keith & Brian Lewin about him. While Brian explained this pups sister was sick with a cold, Keith quickly shut him up saying it's probably just a runny nose and shouldn't be anything serious. Going with the same judgement that took us to a puppy store to begin with, we paid for him and took him home that night. He was rushed to the vet a few hours later and diagnosed with Parvo, intestinal parasites, severe worms, and the vet said he hasn't eaten or been hydrated in 3-4 days. She was appalled at his condition while amazed he was still alive. They rushed him into the back to administer IVs. When we contacted Puppy Experience the woman who answered was only concerned with the sale sticking and had no concern about the puppy in the vet, the rest of the puppy's in her store, or our 2yr old who spent over an hour in their store last night playing with and falling for this poor puppy. All she cared about was making it crystal clear that REFUNDS ARE ONLY GIVEN IF THE VET DEEMS THE DOG UNFIT FOR SALE. I simply got off the phone with her and called Lewin Medical Supply and asked for Brian or Keith. Brian was the soft hearted one who implied an effort to work with us and do what was best for the puppy. Then later I got a call from Keith with a very different attitude. I guess his former marines kicked in and this telephone tough guy wanted to present his dominance. Speaking like a true jackass to me trying to justify everything that we had experienced and simply offer me a refund. He actually OVER-refunded me a few hundred dollars while asking me not to be like the rest of the upset customers and type reviews all over the internet. All of this could have so simply been avoided had the staff at Puppy Experience known enough about puppy's. Signs of malnourishment, discolored mucus running from eyes and noses, lack of food and water intake, etc. if they used better style flooring in their "state of the art puppy cribs" rather than the wire mesh they've been using then maybe they'd be able to notice blood and worms in their stool. No - Puppy Experience is a disaster. There's nothing more difficult than getting your children a puppy and than telling them a few hours later that the puppy stores vet said your new puppy has been slowly dying and can't come back home with you. BUYER BEWARE!!! Take notice to EVERY REVIEW about this place. The positive ones were written by the owners and their friends while the honest ones were written by their actual paying customers. The following are vets me and my family members have used for many many years... all of them have helped treat dying puppy's from Puppy Experience in recent months: Center Moriches Animal Hospital, Towne Line Veterinary Group (Hauppauge), AES Veterinary Emergency (Selden), Family Vet Clinic (Bayport), Centereach Animal Hospital. I wonder how many more professional reviews there are lingering out there - so far 5 out of 5 vets I've spoken to immediately said NOT THE PUPPY EXPERIENCE!! in horror for me. read more

We been many stores for different state, at list 25 state, but this store do beyond excellent for dog We adopted Golden Retriever 2 years ago, we know paid for reasonable price but we got super quality golden retriever made USA. If you think this store do negligence for animal, meaning you the one don't have good financial Dog not come for pennies, but they are stack of Bill $100,meaning you paid peanut got monkey. read more

Awful! The website said appointments needed so I called first. No one called me back for 24 hours. I explained that we had no idea what specific breed we were looking for and that an appointment would be difficult with my grandson visiting. I was told by Jenna that walk ins were okay on a Tuesday/Wednesday. We went on Wednesday and she changed her tune. Said we had to look at website and mention specific dogs we wanted to see. "You can't just walk around and look at dogs in here." So we left...very unfriendly! You're only welcome, I guess, if you're going to buy a dog that day. read more

I have to say our experience with this place has been fine. The staff is extremely nice. I see all these nasty posts about Jenna but she was so sweet and answered all our questions and was even helping other customers who were in the store at the same time as us. We bought our dog here and like ANY puppy place you risk them getting kennel cough..it's common no matter where you get your dog! So for those saying they sell sick dogs that is not entirely their fault. I had no problems here and I will continue to support them read more

I Bought two dogs from Puppy Experience and I'm looking for my third. Andrea and Jenna are knowledgeable and very patient. They really know a great deal about the different breeds which helps if you're unsure of what breed you're looking for. You can tell they really care about the dogs, even after the sale. Whenever I go in they ask about my dogs and have even given me some helpful tips on how to train them. Wouldn't buy a dog anywhere else. I Highly recommend! read more

The Puppy Experience - Leo & Molly - Pet Stores Near Me - Aquebogue, New York

Sad that we came here planning to walk out with a puppy but since the women that works here Jenna was so unprofessional we walked out. We get it that you don't want to cross contaminate the puppies. We cleaned our hands with the sanitizer as it's stated. However we were looking at 1 puppy not any others. You can not pet the puppies at all UNLESS YOU HAVE FULL INTENTIONS OF PURCHASING IT. Who is this women to assume we were not there (which we were) with full intentions of purchasing this puppy. Jenna screams at the customers and degrades them. Very unprofessional. She really needs to take a class to learn how to talk to customers. Puppy experience, Jenna is hurting your business. read more

Went there today and was shocked at what I saw, first the place was dirty and as we were walking around puppies were barking, normal I would say because they are puppies looking for attention. The woman at the front desk with the pink hair was screaming at the puppies telling them to shut up and telling them they are not going to be fed early they have to wait till 4 o'clock, like they understand. They were in crates with no blankets not even a toy to keep them occupied. I was very saddened to see this as I am a lover of animals and I hope something can be done to help these puppies!! read more

Just left the puppy experience. I was referred to this place. One of the sales girls was so rude, she had a horrible attitude problem. I heard her cursing and she kept mumbling under her breath. She was talking poorly about my mother !!! I got annoyed with her behavior and felt uncomfortable and had to leave. I heard there was another good, large puppy store in Hicksville NY with better service .. I'll try there. If you're the owner of this place, just feedback as a customer you might need to comb through your staff. The whole point of sales is having a positive and caring attitude.. one of your girls does not have that. read more

We bought a Yorkshire puppy here and paid $1300 and never received the pedigree papers despite many phone calls and inquiries. Their excuse was always "we can't get a hold of the breeder we will try calling again" We finally gave up which is probably what they hoped for all along. This place is a scam selling supposed pedigree puppies at premium prices and then never producing the paperwork. They are arrogant and dismissive and not to be trusted Do yourself a favor and stay away from these folks read more

Within a year I have purchased two puppies from Puppy Experience, Luna is a Blue Merle Pom and Stormy is a chocolate Pomachon. They are both in good health and are fabulous additions to our home. Jenna at Puppy Experience has been a pleasure and I would recommend them without hesitation read more

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DO NOT GO HERE!Couldn't even believe what I was witnessing... I would give no stars but in order to leave a review you unfortunately have too. The puppies were all so beautiful but live in very poor conditions:(. Cages were rusty , very little room, poop and pee in there cages overall it was disgusting I would recommend going somewhere else because the employees were very rude yelled and cursed at the dogs to be quiet. DO NOT GO HERE!!! I feel terrible for the puppies in there. read more

Do not trust the price with this store. I found a dog costing $1,450 in Indiana I think on a puppy site. I later find out The Puppy Experience purchased the dog and is reselling it at $3,895. The price increase was shameful. read more

I have known this place for almost 10 years and the change of staff really sent it down the toilet. I called to make an appoinment to see a Bichon puppy and was given a 2pm appointment. On the phone I was told that a lady had an appoinment at 1:30 but that she wasn't going for the Bichon. We arrived at 1:52 and I politely called, not to intrude before my appoinment time to let them know we were outside and whenever they were ready to let us in. Some boyish looking girl with red hair came to the door who let us in. We inquired about the dog that we wanted to immediately purchase and she told us that the 1:30 people were looking at it by the Yorkie wasn't available, so she offered the Bichon to them. We waited till 2:07 and saw that we were being ignored so we decided to leave. As I walked past the front desk I said, "bye" and that same girl asked, "do you want us to call you for another appoinment if the don't buy him?" Without even looking up to make eye contact. No people skills, no customer service skills, no manners. I told her that on the phone I was told that they weren't coming for the Bichon and that we were ready to buy him at our 2 o'clock appoinment. She denied that her or coworker said that. I then said, "then I must be going crazy," her response "I guess that's the case." I have 3 adults that heard the conversation on speaker phone in the car, plus that the dog was available. I then said, "why is their time not up and it's 2:10? " she looked at her computer screen and froze for a moment, obviously not realizing what time it was. " I then asked, "Where is my 2pm appoinment and why did you give me an appoinment then, when I made an appoinment for the Bichon." " She said, "because you wanted to see the dog." She also had the audacity to say, "Nobody told you to come at 1:50." Hello!, I called you politely just to let you know we are outside and whenever you're ready to let us in. SHE is the one who let us in immediately. So, they make the appoinment, push that specific dog onto someone else to get a sale, and then you drive there to be told "do you want us to call you back for another appoinment?" I finished with telling her that she needs to be more professional at her job and walked out. What a truth-twisting, sneaky (but not bright)disgrace of an employee. Won't get very far. read more

After spending a few months deciding if i wanted to get my first dog, I decided it was about time and went to the puppy experience (my friend bought a dog there when it was still ran by the old owner and had great things to say). My first bad exerperinece was the second I entered the store. The smell was horrible (but i cant really complain about that it is full of animals) and the lady at the front, most likely the owner, just gives us a long list of rules. No hello or how are you just a "read this". After reading, we walked around and were not able to touch 70% of the dogs. When i saw one i really liked i went over to ask questions and i could have found better answers on google then from this lady. I asked about the breeds personalities and she stated all dogs like to be played with and hate being home, meanwhile i was trying to get a better idea on how the played and what they enjoyed The worst part is, people are probably still buying from this horrible owner because she parks her 90,000$ car out front. I went in completely determined to get a dog and this lady completely deterred me and ruined the experience read more

Puppies look sick and in poor condition.. women at front was rude, talking about us to another customer, and unpleasant.