Natasha is an awesome wellness practitioner. She helped to explain to us the benefits of fire and…read moreice therapy and really appreciate her patience and deep knowledge. My wife and I did the Fire and Ice 60 minute Duo and it was great with the both of us encouraging each other :). We started with 1 minute, then went to 2 minute and managed to end with 5 minutes of cold plunge therapy. Great place, clean, and love the relaxing environment. Will come back for the Floating therapy next!

I made a last-minute appointment on a weekday. It was really easy. They have an online booking…read moreplatform that makes it quick. I booked a one hour fire and ice session it was about $110. When I arrived, I was given a pair of slippers and shown around the spa. They have everything from a Himalayan salt room to red light therapy and sensory deprivation floats. I loved how knowledgeable the staff was. The fire Ice room has a timer so you're able to know how long you've been in the cold plunge. Each room is equipped with the shower and shampoo, conditioner body wash. (smells like oranges) extremely refreshing ! If I had more time, I would've loved to book back to back sessions. After my session, I got to speak with the staff and was informed of all the different programs I have that can help with sleep, stress and even pain relief program. I cannot recommend this place enough! Well worth it to treat yourself.

From start to finish, everyone we spoke to and received spa services from was amazing…read more My sister opted for a spa day before her wedding instead of doing a bachelorette party. Her only request was a hydro facial and deep tissue massage at the same place. I found this spa offered both services and my mom and I decided to take her here. My mom called to schedule the services and I called for more information about facials and recommendations for my eczema and sensitive skin. I found out the day we requested might not have an esthetician available, but Jenny and Tiffany texted us and really helped try to find a good time and day that would work. They figured out how to schedule both sets of services so they would work with just one esthetician and made it feel very smooth. I ended up getting the City Life facial with Kim plus the lymphatic drainage add on. She was wonderful!! From start to finish, I knew I was in great care. I also got a deep tissue massage with Sammy and she was just as wonderful. I left feeling incredibly relaxed and I know my sister did too. She said she fell asleep during her massage ‍ Thank you for all your help and care!

Upon arrival I was greeted by the aroma of a refreshing spa. Everything was in its place. The…read morefloors are very clean. Whoever maintains does a wonderful job! No dust to be found anywhere. I was offered water and restroom prior to beginning my forms. There is a waiting room with leather and wood elements. Which I love! Unfortunately the restrooms are shared with other businesses and required you to go out of the establishment and into a shared hallway. I was walked to my room for an intake, and reviewed the forms for clarity. The table was nice and warm. Linens were clean and laundered. There are robes available for you to change into along with a bench and bask for your belongings. I had a massage from Luis. Asked for a blend. Firm pressure on back and shoulders and medium to light everywhere else. He absolutely did just that. My hour session seems like it was a 90. He focused on areas I requested and often checked if pressure was okay. I originally request for a scalp treatment with my 60 which would make it a 90 minute session. However, it was somehow booked incorrectly. I didn't make a fuss of it. But Luis did provide a decent scalp massage during the 60. I added in the lemon grass and coconut oil. I definitely will be booking with Luis again! And will double check to make sure my booking is correct. Would highly recommend booking with him!

I went to the business for my appointment, the door was locked and all the lights were on and it…read morelooked like someone left in a hurry. I wanted to wait to hear back from the business to leave a review but it's been three days and I still haven't received a response. I was hopeful that maybe there was a mistake or something but not hearing back is not good business. I left a message on Vagaro, instagram and I called repeated with no answer. I really wanted to like this place!

Sent text messages, emails, phone calls, and even left a couple written notes between the end of…read moreNovember and mid-January. Unfortunately, on January 19 I canceled my membership. Bummed, but I don't want anyone else getting sold on the package membership, as I was, and told that would allow access after hours and weekends only to be left hanging.

Really great place with wonderful people! Will go back soon for sure. Thank you for the amazing…read moretime.

I had such a great experience from start to finish. The spa was clean, calm, and welcoming. The…read moretherapist did a great job and worked with me and what I needed. Highly suggest!

After a few years of coming here regularly, I realized it was finally time to leave a review…read morebecause places like this truly deserve the recognition. As someone who works long hours on my feet as a chef, finding a spa that consistently delivers quality service, reasonable prices, and genuine care is rare. It's become part of my routine for maintenance and self-care, not just a luxury visit once in a while. Great service, kind staff, clean atmosphere, and a genuinely relaxing experience every time. San Mateo is lucky to have them. Thanks.

TRIGGER WARNING: SA…read more My boyfriend specifically requested a female massage therapist for me when booking due to prior trauma. I was surprised when I was assigned a male therapist while my boyfriend was assigned a female therapist. I did not realize this until after they started massaging us. During the massage, the therapist began massaging and touching my glute area without my consent, which made me extremely uncomfortable. It was difficult for me to speak up in the moment, but I eventually worked up the courage to ask whether we could switch therapists. When I raised my concerns, I did not feel that they were taken seriously. They laughed and said "ok" which made me feel dismissed. I left feeling embarrassed and uncomfortable, and I also did not receive any apology for the distress the experience caused me. What was particularly confusing to me was that my boyfriend did not receive any glute massage during his session, so our experiences differed despite being there together. This experience was deeply upsetting for me and brought back memories of prior trauma. While I cannot speak to anyone else's intentions, I can speak to the impact the experience had on me. What should've been a celebration for a special occasion left me feeling distressed, violated, and shaken by what happened. This review reflects my honest recollection of the experience and the impact it had on me, and I stand by it. I am sharing it because customer comfort, boundaries, and therapist preferences matter. I hope future customers who make similar requests have those requests respected and that concerns raised during a session are met with compassion and understanding instead of what I experienced. Note: this was from well over a year ago and I have edited the review to clarify my experience and feelings.

Didn't purchase anything from them...yet…read more We own a 15' Master Spas Swim Spa. I came to Yelp looking for a company that maintains the hardware and services our area. I mis-read the company here and thought Pacific Coast Sauna and Spa did that. While I was writing down the number to call their office (the number list here is for the owner's cell), he called me back. I was incredibly impressed by the conversation. There was zero attempt to sell me something I didn't need AND he coached me for things to consider in the future...even telling me how to expertly do what they do. So, if you're looking for servicing of your water...these guys can help. If not, they will professionally give you an appropriate reference for what you may need that they don't do. That's customer service!!!

Ryan at Pacific Coast Sauna & Spa was responsive, communicative and reliable. He worked with me…read moreconsistently from my initial call to installation, following through with arranging all details required to get our sauna installed and operating. He turnaround time was amazing, his and his crew's work both professional and conforming to the color scheme of our home, and the sauna is great.

I'm a new mom who had never tried acupuncture before, and honestly--I wish I had gone to Dr. Lisa…read moresooner. I went in for shoulder pain that had been bothering me for a while, and wow... I can't believe how much better I felt after seeing her. She took the time to understand exactly where the pain was coming from and explained everything she was doing, which made me feel really comfortable as a first-timer. Her technique is amazing, and you can tell she really knows what she's doing. After the session, I felt more alert and my shoulder felt much better--looser, less tight, and way less painful. It honestly surprised me how effective it was. I'll definitely be going back and planning to do a few more sessions. I also tried the infrared sauna pod, and it was AMAZING. It was so relaxing and really helped with recovery and overall soreness--such a great add-on to the treatment. If you're on the fence about trying acupuncture, especially as someone who's never done it before, Dr. Lisa is the person to go to. She completely changed my perspective and actually fixed my shoulder pain.

I highly recommend Dr. Lisa Jeong. Her expertise in acupuncture significantly reduced my…read moreheadaches--after just two treatments, I noticed a remarkable improvement! Thanks Dr. Jeong!

Love this place. Although it may not look like a lot from the outside, inside is nice and clean,…read morethe masseuses are capable and super kind, they have skills in many different types of massage, and their deep tissue rocks. For me, you don't have to be super fancy or give me cucumber flavored water to impress me. Just need to give a good massage.

Massage was too intense for my needs- I prefer a medium intensity massage but there was no intake…read moreform upon arrival or any questions asked as to what my preferences were before the session began. I asked for less pressure a few times during my session but the therapist continued with the same pressure. I left very sore and in a great deal of pain in my neck and shoulders and had severe soreness the following day. The booking experience was great and I was able to find my preferred appointment and confirm it online. My therapist, Betty, was very kind and professional. I would recommend this experience if you are looking for a high intensity deep tissue massage but I will likely not return based on this first time experience.

My spa is arriving this weekend. Customer service extraordinaire Mark thank you! Im so.over the…read moremoon to receive my spa this weekend! Thank you for all your help on my order Mark Doss!

I had a really good experience. Stephen and Renee were friendly, responsive and helpful. The…read moredelivery was done well and they were flexible in helping to find a time that worked for my contractor (even though they were busy and short-staffed at the time). Similarly, the guys who came out to train me and do the initial setup were friendly and cool. There is a bit of a used car vibe in buying a hot tub and I did not love that part but once we got past the "sales pitch" part the service seemed very strong. I'd definitely recommend them.