Just picked up my bearded dragon from AE Herps and Exotics, and I'm still blown away by the…read moreexperience. Derick went above and beyond--he spent nearly two hours walking me through care, setup, feeding, and all the little things that matter when you're new to reptiles. The shop itself is super cool--clean, well-organized, and full of healthy reptiles and supplies. They had everything I needed to get started, and I left feeling totally confident and excited (not overwhelmed!) about bringing my beardie home. If you're looking for a reliable reptile store in Phoenix with real passion for exotic animals and amazing customer care, AE Herps is where you want to go!!

I have been going here for about a year now and have purchased ton of invertebrates and a few…read morereptiles as well. Mostly leaving my review because some of the reviews are so insane. I have never had any issues buying dubias or cricket's here, actually started my own successful dubia colony from their dubias. All of my animals came to me healthy and happy, but i also know we live in AZ and animals can't be in a hot car for hours on end. Another review said they were neglecting their tarantulas, that's absurd. There's not a single pet shop in the valley that has full set ups for over 200 spiders, The moss is part of the hide/water dish. Unless you're buying a full bioactive setup, which they offer, your animal is going home in a deli container. I have never had any issues with staff, they have always been extremely welcoming, helpful and answered any questions i have had. That being said, ask stupid question and you get stupid answers. I love AE and supporting small local businesses, will be back!

10000/10 first experience. JUSTIN was amazing! Very informative & friendly! A very cool reptile…read morestore! You can tell just by walking in they love for their reptiles so much!! Will forever be a customer with this company! So many great finds! Thank you again, Justin!

I've visited this reptile store multiple times because they occasionally have good inventory and…read moreI've taken a snake home from them before, but unfortunately I had another unpleasant experience with the same particular employee today. Earlier today, I called to ask if they had male veiled chameleons in stock. The employee put me on hold for a couple of minutes, came back, and confirmed they had "a couple" available. A few hours later, my boyfriend and I drove out to the store specifically for that reason. When we arrived, the same employee was immediately unfriendly and gave us attitude the entire interaction. We asked again about the male veiled chameleons, and she again told us they had them in stock and directed us to the back. My aunt also asked about jumping spiders, and the employee responded with the same rude attitude while showing them to us. After checking the reptiles, we spoke with another employee who was actually very helpful and knowledgeable. He explained that they DID NOT currently have any male veiled chameleons available and wouldn't be getting more until next week. He gave us detailed information and was polite the entire time. The issue wasn't just the misinformation, it was also the employee's behavior throughout the visit. She repeatedly stared at my family in an uncomfortable and rude way while we were speaking with other staff members, and every interaction with her felt dismissive and hostile. What's especially frustrating is that this is the same employee who previously sold me a snake and provided me with incorrect husbandry information at the time of purchase. Before visiting the store, I had already done research on the snake I was getting, and later realized that much of the advice I was given was the opposite of what the snake actually needed. Thankfully the snake itself has done well, but inaccurate care information can seriously affect the health of reptiles if customers don't know any better. I understand everyone has bad days, but this is now my second negative experience with the same employee. It's disappointing because behavior like this reflects poorly on the business and does not create a welcoming or professional environment for customers, especially compared to the much more helpful service provided by the other employees I've interacted with.

Customer service with the educational aspect is top notch. I feel way more comfortable purchasing a…read moreunique animal from these guys than other generic places. The owner spent a lot of time educating me while he had other things to do. Will definitely be back.

I have been coming here for years and all due to a misunderstanding the customer service was…read moreabsolutely horrible the guy I was working with was extremely rude for absolutely NO REASON due to this experience today will be the last time I spend a cent here this interaction was 100% unprofessional and unacceptable

First time here and we're customers for life now! Very welcoming and helpful staff. Gwen and Justin…read morewere the absolute best. Helped us setup a new bioactive tank and were super engaging with my son (this was his birthday gift). One of the best shopping experiences I've ever had.

It's a cute shop! It has a wide variety of reptiles, plants, and tank supplies. The staff were very…read morefriendly and recommended a shop that fit what I sought. I will definitely come back here in the future!

Very clean, all enclosures were well taken care of. Owners were helpful and informative.read more

This is such a neat shop! The owners are there on site and super friendly! You can tell the care…read morefor their animals it very good! We got a Black Emperor Scorpio from them and he's perfect!

The customer service was good and the owner was friendly, which I appreciated. However, the pricing…read moreis very high. I was sold a White Tree Frog for $65, but after checking multiple stores and websites, I found that they typically don't exceed $45. This frog isn't rare and is widely available. In fact, places like Petco and Petsmart sell them for around $34. Because of this, I feel the pricing here is significantly inflated.

Both husband and wife are very educated in reptiles. They both took time out, explained various…read morereptilian questions. Told us about some upcoming reptile shows coming up. Watch wife feed some of their jumping spiders. Very nice couple. Pricing seemed very fair.

Great store to visit! Always something new! Ruben is very helpful and if he doesn't know he will…read morenot mislead. Highly recommend checking out and can't wait to see what the future holds for them.

Being new to the hobby me and my wife came in here looking at what they had, Ruben and Salina…read morehelped guide us through our purchase and is super knowledgeable and cares about the animals!!!! He guided us on what to get and how to gate for our new poison dart frogs and even built our terrarium for us!!! They have great prices and are super friendly will be coming back for years to come.

I was recently contacted by David Fails, the store manager, about a potential job opportunity…read more Before considering anything, I asked to see the store's current animal setups and husbandry standards. What I was shown were very minimal enclosures with little to no enrichment. This does not reflect modern, welfare-focused reptile care, which prioritizes proper substrate, enrichment, and environments that allow for natural behaviors. When I asked further questions about their standards, I did not receive clear or transparent answers. Instead, the conversation quickly became unprofessional. Rather than addressing concerns about animal care, I was met with dismissive and inappropriate responses from the store manager (included in screenshots). This experience raised serious concerns about both the level of care and the professionalism behind this business. There are many reptile keepers and shops that prioritize proper, up-to-date husbandry and genuinely care about the animals they work with. Based on what I saw and experienced, I would strongly advise others to do thorough research and consider supporting businesses that clearly demonstrate proper animal care and professionalism.

I've always had good experiences going in and having full 20 minute conversations with staff and…read morethem telling me about different reptiles and aquatic species. I also really good pricing for feed and tanks

If I could give this business 20 stars I would. The staff is so accommodating and knowledgeable…read more Great customer service and selection of reptiles.

If you're in the area of Apache Junction this is a must stop! It's more like a museum rather than a…read morestore. Tons of reptiles on display and for sale. There's also a few animals roaming freely in the store. The employees are very knowledgeable and friendly. Highly recommend to just visit or if you are needing a new pet or reptile supplies this is the place for you!

Amazing customer service - my husband went there after our dog started rejecting his dog food he…read morehad been eating for the last 11 years. They deduced our dog was likely super bored with his diet and they sent him home with a TON of free samples of types of dog food and told him to see what our dog liked and come back. So far the dog is on his fifth sample and loves all of them. My husband only bought a few treats in order to get a HUGE bag of samples. We will totally be back for all our dog food needs.

Nice Local pet shop in my neighborhood. They've got snack, dog food and pet accessories. Doug and…read moreLisa were both working when I went in were very helpful picking out the right treats