The Ritz Carlton is a lovely hotel with its luxury decor, amenities and services. I love the restaurant view although there are 3 different options that all very close to one another seems cluttered when it's really busy. The view in this area is amazing. The food was great. Really large portion serving. The taste is good too 3.8/5 read more

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The Ritz Carlton Chicago is a truly beautifully renovated hotel, and the lobby and bar area are absolutely gorgeous, easily some of the most impressive spaces in the city. The decor and overall feel rival the Peninsula, and it feels upscale the moment you walk in. We wrapped up a week in Chicago with our last two nights here after checking out of the Peninsula. We originally had an Executive Suite, which actually felt newer and more modern. We were then given a complimentary upgrade to a huge Lakeside Suite with floor to ceiling windows overlooking the lake, an incredible view to wake up to. The only downside was that some furnishings in the larger suite felt a bit more dated than in the smaller Executive Suite. The complimentary bottle of champagne, fruit plate, and chocolates were a great touch and made the stay feel special. Overall, a gorgeous property in a prime location, with stunning common areas and just a little inconsistency in room decor, still a strong four star stay in Chicago. read more

The Ritz Carlton - Chicago - Hotels Near Me - Chicago, Illinois

The Ritz is supposedly synonymous with seamless and exemplary service, peerless attention to detail, and superb ambiance created by beautiful architecture, infrastructure, and interiors. I can only assume some prankster replaced the sign for Holiday Inn Express with Ritz...well, they got me! Not only did my actual room look like the type of bland, beige disaster I'd find if I looked for any available airport hotel at 7 PM on a holiday weekend priced lowest to highest, when I came down for dinner, I found the restaurant to feel more like an Olive Garden adjacent to a Chili's. Like perhaps they turn some unpopular convention center into a hotel as an afterthought, with without bother, bothering to change anything about it before slapping Ritz branding on it. Not only was my soup cold and tasteless, my potatoes were somehow oily. My server seemed to have no knowledge of what kind of wine to recommend, but based on how the poor the food was, maybe he was actually looking out for me. They had a football game going on the TV at the bar across from the restaurant, drawing the kind of crowd that you're more likely to find at a real estate or pharmaceutical industry gathering than the Ritz. The service was adequate, but not a single interaction felt like the Ritz brand, I continually had to prompt them to follow up for basic things like taking my suitcase up or down from my room. Do not stay here. read more

The Ritz Carlton - Chicago - Hotels Near Me - Chicago, Illinois

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Amazing experience at this property this past weekend. Check In: We pulled up in our Uber and the doorman was ready to unload our car. From the ground floor you head up to the 12th floor to check in. Coming off the elevator the entire lobby was decked in Christmas decor. Check in took no longer than 3 minutes and there was no line. When the front desk saw we had two kids with us they wheeled out a wagon of toys and let them pick one each. Room: We had the city view room that overlooked Lake Michigan and the Hancock Tower. It was picturesque but getting close to the windows allowed you to feel a draft from outside. I can't knock the property as it was in the single digit temperatures and we were 21 floors up. The beds were super comfortable and the bathroom shower had a great pressure. Spa: I did the 45 minutes pedicure with Maria and she was a delight. We chatted the entire time about her time in Chicago and she did wonders for my feet. I was having a hard time staying awake because it felt so relaxing. Breakfast: We ordered room service for breakfast and it was on par with other Ritz food. The hash browns and rolls were my favorite part of the meal. Since we were celebrating my birthday they brought up a complimentary macaron the size of my fist. Additional Notes: Our luggage was brought and taken instantly, usually you're waiting for an available doorman but not here. They also provided us a fridge and microwave so the kids could store and reheat their food. Logistically, this hotel has it all (even a way to access the mall without stepping outside). read more

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I have stayed a number of times at this property, but it's been more than a minute. I think it's always been a Ritz-Carlton, but last time I stayed it was a Four Seasons hotel, even though there is another Four Seasons hotel just blocks away. The Ritz is fabulously located in Water Tower Place, one of Chicago's vertical malls, across from the historic Water Tower and on the Magnificent Mile. The first time I stayed here decades ago I saw Oprah in the fitness centre; she had (has?) a place in the residences. The hotel is very popular, especially now that Ritz-Carlton is one of Marriott Bonvoy's brands. For this trip I booked a room with Club access. The Club Lounge did not exist when I last stayed. Although the website said I could check in at the Lounge, that required key access, so I had to go to the Front Desk. After that all my interactions were with the Club Lounge staff, a stellar group of 7 who tended to all my needs and, most importantly, kept me well-fed. Note at this property, Marriott Bonvoy Elite Status does not provide complimentary access to the Club; it must be booked. My assigned room was on the same floor as the Lounge, which made for quicker travels to and from. I had a north-facing City View King, which had glimpses of the Lake, but mostly of the former John Hancock Tower. I could also see a bit of Mies van der Rohe's iconic Lake Shore Drive apartments. The room was spacious and well-designed. I appreciated the locations of outlets and ports, the swivel-feature of the lamps, the combo sofa-chaise, the fact I could put my own items in the mini-fridge without being penalized financially. In the bath I liked the nightlight in the shower and motion-sensored one under the mirror. The Club was usually an oasis of serenity, except when there were larger groups of travelers. There were many food and beverages offered, both alcoholic and non. Several sweet treats always available, plus famous Garrett Popcorn (but only their Garret Mix). There were 5 food presentations daily and I mostly hit them all. The breakfasts and lunches were ample and convenient. I actually skipped a planned breakfast at the Wildberry location just downstairs, and I LOVE Wildberry! The dinners, officially called "hors d'oeuvres", could stand alone as a meal, but Chicago has so many top restaurants, it is a nightly toss-up. I didn't feel so bad when I found out I missed a chicken entree the night I went to Michelin-starred Carino. A shout-out to the great Club team led by Jeremy. I also met (and appreciated) Tiffanie, Lupita, Alice, Eleanor and Natalia. Overall a wonderful and relaxing stay! read more

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This hotel is lovely as it should be. From the street entrance to the lobby on the 12th floor. The lobby is lovely with a huge sitting area with a restaurant, coffee shop, and a bar. I could see myself coming here just to hang out in the lobby. It was a place to be seen and be social. As far as our room. I love the layout and how our bed faced the window vs the TV and that the TV swivels in case we did want to watch it. The king bed was SO COMFY! You feel like you melt into it. There is also a Nepresso make in case you want coffee and some delightful tea bags. The room comes with robes and slippers too which is such a nice touch. The only area that I think needs improvement is the shower. With the door opening on the opposite side from the shower head and handle, you need to enter the shower to turn it on which results in getting wet. There is also no towel hook either in the shower or close to the door. Based on how the door opened, the only place to put your towel was on the toilet which was not ideal. This is probably just in some of the rooms. We dined in the bar before a show and had a pizza. The snack mix that they put out was yummy. The pizza was undercooked and underwhelming. The bartenders were great though and we came back for a glass of wine and dessert later in the evening. The banana tiramisu was Delish! There offer valet and self-parking is available next door. I hope to find a reason to come back again soon and explore more of the city! read more

A wonderful choice for a luxury staycation in Chicago. Large rooms, comfy beds, and a beautiful reception area. Gorgeous mid-modern lounge off of checkin, flanked by a bar to the west and the restaurant hotel to the east. There is also a coffee bar to the south, underneath a ceiling of glass from which to marvel at the skyscraperscape. The hotel restaurant is elegant, but limited - fancy Italian steakhouse. It serves brunch on the weekend. The wheelchair accessible room we had boasted a superb setup for the shower - easy roll-in, easy transfer to the shower bench, and easily accessible water controls, with shower/conditioner/soap all within easy access. You'd be surprised how many hotels bungle that simple design task. read more

Happy New Year 2025! This is definitely the poshest hotel I've ever stayed at, with the most extraordinary staff- and I stay at a ton of Marriotts as well as a few other high-end hotels across the US. And New Year's Eve at the Chicago Ritz Carlton was as fancy and delightful as you could imagine! We booked four rooms that included access to the incredible Lounge on the 15th floor, which included free breakfast and dinner. Then we enjoyed another meal in the main dining room (paid about $80-90 per person) before attending the NYE party in the small ballroom. The live band had us up dancing and the food, especially desserts, was fabulous! The staff even provided us with NYE hats, crowns, and horns. The ballroom got quite crowded and we didn't arrive early enough to secure a table or seats, so we left after 30 minutes and brought dessert back to our room. We could view the fireworks at Navy Pier from our room and it was beautiful. My favorite part of the whole visit was the lap pool, so clean and perfectly heated with posh locker rooms and friendly staff. Every single staff member went above and beyond here! read more

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The Ritz-Carlton is synonymous with luxury, offering exceptional service, elegant accommodations, and world-class amenities. It offers personalized and attentive service. Staff often go above and beyond to ensure guests feel valued. Rooms are meticulously designed with luxurious finishes, plush bedding, and modern , well-equipped fitness centers, spas, and exclusive club lounges The dining experience varies by property but typically includes high-quality, The hotels exude elegance and sophistication, with a focus on creating a tranquil and refined environment. Décor and architecture often reflect the locale while maintaining the brand's luxurious standard. I find the service and quality justify the cost read more

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This was my first time staying at The Ritz but not my first time in Chicago. The location was great as it's in walking distance to so many great things including Stan's Donuts and the Starbucks Roastery Reserve. The staff here is outstanding. When we accidentally left a shopping bag near the valet stand, we returned the next day to see if they had it thinking it would be gone forever, and they had it, and brought it up immediately. The beds are so comfortable and our view was great. We could see city views and the lake. read more

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I came here with my fiancé for a quick staycation to celebrate our engagement. We were immediately greeted by valet and our bags were brought to our room. The staff were very friendly and we did get a room upgrade to the Anniversary Suite. It was great! The room had a very large bathroom with a whirlpool tub and his and her sinks with a large vanity! There was also an extra bathroom by the room entrance, it was smaller but still spacious. The living room space had a large couch a table a chair and a tv. There was a Nespresso coffee machine and a refrigerator stacked with water ,mini shots,beer, and water. It was definitely like home away from home. We were on the 24th floor with a beautiful view of the city. We enjoyed a massage during the first night of our stay which was much needed. It was truly a relaxing experience. I am looking forward to coming back and enjoying more of the hotel amenities. read more

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I was here for a work related event. Staff always helpful and friendly. I've been here several times over the past year and I can't recall my visits here doing nothing but going off smoothly. Thanks all , keep up the great work ! read more

Great room, restaurant and bar. Secure parking in mall underground lot. Great location read more

The Ritz Carlton - Chicago - Lovely north facing view with peak of the lake. - Hotels Near Me - Chicago, Illinois

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I stayed at the Ritz hotel with my fiancé for a staycation. A really great hotel. Everyone there is welcoming, and the staff pays close attention to detail. I pulled up in front to valet my car and they took my bags out and took them to my hotel room. I had booked the anniversary suite and it was a very big room with two bathrooms, a living room and a master bedroom. I booked a couples massage and it was super relaxing. It's not a cheap hotel by any means but well worth the price. Very impressed by the service you receive by every employee at the Ritz Carlton. When I checked out, I called the front desk to have someone take my bags down to my car, which was a great help because I had a lot of bags between myself and my fiancé, only one was mine. lol I would highly recommend this hotel. read more

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Horrible Hotel. Would give a 0 if I could. Do not stay here. The lights in our room did not work. They added nearly $2000 dollars in charges for things we did not purchase. They also don't have a manager working on Sundays , so there was no one that was able to help us with the over charges, and we were basically just told to deal with it. Avoid this hotel, or you will not enjoy Chicago. Would give a 0 read more

We enjoyed a festive afternoon tea at the ritz carlton this week. The experience was lovely. They have a medium sized variety of teas to choose from that span the gamut of white, red, black, blue and fruit teas. The finger sandwiches are yummy--the lobster was my favorite. The scones are also great. The festive pastries were both cute and delicious. We were full by the end! The space is also lovely. read more

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While service and giving-a-sh!t is sorely lacking almost everywhere anymore, the Ritz-Carlton really makes you feel appreciated and valued. Everyone is more than helpful and friendly. Very refreshing! THANK YOU!!!! read more

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This was the first place we went to to get our first meal in Chicago. We knew that there'd be no way we'd be disappointed by the Ritz in class, in ambiance, customer service, and food. Some of the best meals I've had traveling the world have been at the Ritz around the world including the one in Tokyo, Japan and Cario, Eygpt. They do a magnificent job of transcending you from the ordinary experience to the extraordinary one. They are truly in the class of a priceless moment category. This Ritz in Chicago didn't disappoiny either. We took their elevator to their 11th floor which is their lobby to their restaurant, bar, and outdoor patio & lounge. I frequented several times throughout my weekend visit to eat at their astounding Adorn restaurant and came back again towards the end of our trip to grab a quick refresher cocktail in their outdoor patio louge. I love how their service is always astounding and generous. They never fail to make you feel welcomed including. when I visited several weekends ago. read more

My firm had a client staying with the Ritz and we wanted to surprise them with a special anniversary treat. Laurel at the concierge desk was SO pleasant and helpful, truly a kind person. Thank you Laurel! read more

Stayed here for the first time for a weekend trip and it was great! We got to enjoy the steam and sauna room in the spa facilities and the gym has a lot of nice treadmills and machines. It was also a very nice touch that there was a handwritten note and some very delicious desserts in the room upon arrival. The room was very quiet with a comfortable bed and nice bathroom and bar area with a Nespresso machine. They also have turn down service. We got upgraded to a lake view room. The view was ok, mostly buildings with the lake behind. Overall, I would recommend this hotel and will visit again next time we are in Chicago. read more

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Booked a night on points at the ritz and was upgraded to a spectacular view of the lake. We also received an early check-in before noon (amazing). The staff were wonderful. Bottles of water were provided. We loved that the furniture was updated (the bathroom was a little dated). The only thing to note is that if you're celebrating a special occasion, make sure to follow-up a little more aggressively. I reached out to a number of people via chat and in-person and was not able to secure a celebration dessert for my guest. Bummed but minor in the grand scheme of things. Marriott Status: Titanium Elite Tip: Try their gummies. So good!! read more

The Ritz Carlton - Chicago - Hotels Near Me - Chicago, Illinois

My review is based solely on the hotel bar. We stopped in here for a drink and got great service. The vibes were great, drinks were strong, and everybody was friendly that we encountered. My go to is the old fashioned and it was perfectly mixed and they always give you bar snacks to much on. Overall a great bar with drinks and service . read more

The Ritz Carlton - Chicago - Old fashioned - Hotels Near Me - Chicago, Illinois

Best hotel experience since the pandemic! Classy hotel that provides great rooms, excellent conference facilities, and good service. Arrival: friendly doorman. Check-in: Efficient check in process Room: Room 1722 is a standard king room, but it's very spacious and functional. Fully equipped with all normal appliances and furniture including a Nespresso coffee maker, mini-refrigerator (filled with items for sale), desk, lounge, etc. Bed: comfortable king bed with good linens and pillows. Bathroom: excellent lighting, spacious double vanity, quality toiletries.... Only have some minor gripes about the bathroom: no tub and mediocre hairdryer. Sleep quality: excellent Housekeeping: Excellent housekeeping Wifi: I upgraded to the expensive wifi option. Ran an nperf speed test with poor results: 26.46 Mb download / 8.89 Mb upload. Barely sufficient for remote work. Very disappointed in the WiFi. Misc: Good conference facilities and catering for conferences. Wednesday evenings feature live jazz in the lobby- very nice. read more

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I stayed here for 3 nights recently, helping out my cousin with some legal matters she's been having. We snuck in some fun while we were at it too. :) This hotel is wonderful. From the staff, which were spot on perfect, to the ultra clean room, I can't say enough about my stay here. Great location, within walking distance to shopping and a wide variety of restaurants. I would not hesitate to stay here again. read more

Enjoyed my stay at the ritz. The city view was quite lovely the Jon Hancock building is directly outside of the window and I can see the lake every morning. The king bed was super comfortable like sleeping on a cloud and I was able to utilize the desk area and do my work. The shower was nice and big with good water pressure. I also enjoyed the double sinks in the bathroom and all of the extra counter space. Cons: the restaurant is just okay but I don't fault the hotel. read more

Located near the Water Tower, this grand international hotel has an amazing lobby with the Torali restaurant and Starbucks. The reservations desk staff were friendly and gave me water. I came early, and they were able to place me in my room before 4 pm. The bedroom was generously spaced with a tv, a desk, a couch, and a partial view of the lake and John Hancock building. The walk-in shower was huge, with lots of towels and two robes. Check out is normally 12 pm. Btw there was only one computer for the business center, a spa, a fitness center with a swimming pool, steam, and sauna. read more

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Spent our anniversary here at the end of December and the staff made it the best. From the valet, to check in, to turn down service everyone was amazing. The Spa is beautiful but a tad bit pricey in my opinion for what you get. We had a corner room and the views were splendid. Bed was super comfy and it had a little pillow (my husband is a big fan of little pillows lol) Decor was beautiful for Christmas time too. It's conveniently connected to the Water Towers shopping mall which was nice. We really enjoyed our elevated stay. read more

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Gorgeous hotel that made my birthday experience magical. Great cafe, comfortable beds, and a shower that makes you wanna stay in for hours with their nice smelling products. It's a real treat to stay here. Everyone was friendly and the little Nespresso machine was a nice touch. The lake views are stunning and you can catch fireworks from Navy Pier. After a long day of walking, it's the perfect place to come back to. read more

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I am currently staying at this hotel for a conference. I attend this conference every year and this is the first time the conference was held at this hotel. I must say the food and the room service are really good. The downfall to this hotel is the front desk service. It started off upon check in. The lady took my cell phone number; told me I will receive a text message when my room became available. I received an email instead, of which I wasn't aware of, I just so happen to go to the desk to ask about the room and was told it was ready and an email had been sent. My husband was arriving the next day. I asked the front desk if I could leave a key for him. This was a different woman; she informed me that she needed to see my identification. I told her that I would come back because I did not have it on me. I go back to my room to retrieve my identification only to be told by a young lady that she only needed my husband's name and the room I was staying in. She did not need my identification at all (what a waste of my time). I think the front desk staff needs to be retrained so they all can be on the same page. Everything starts at the front desk and when they are not in alliance with information, it makes the entire chain look bad. read more

Half residences, half rooms and suites. You can expect top notch service and a new rehab of the rooms. Classic Ritz style. The Club room is worth it as this club lounge stays open until 10 pm unlike Boston. Highly recommend for a luxurious elegant stay in Chicago. read more

Beautiful hotel in a convenient location downtown w/ great views from our room. Stayed here for our wedding anniversary and the staff was nice. However, this was the only Ritz out of all the locations we've stayed at that didn't do anything for our celebration. For instance, Santa Barbara sent champagne and chocolates to our room for our anniversary while Hawaii did the same in addition to beautiful leis. read more

This tends to be my go to hotel for staycations. I"m a Marriott gal and this is probably the best Marriott option in the area. I've enjoyed many staycations with my husband, including this past weekend when we celebration his birthday with dinner in the city...and a night away from our adorable yet crazy children. I also took my 11 year old daughter and 4 of her besties here to celebrate her bday last November. It was the perfect kid friendly hotel due to the proximity to Water Tower. We didn't even have to go outside on a chilly Chicago fall weekend and Water Tower had plenty to keep them busy: Jo Jos Shake Bar, Harry Carry's restaurant/museum, Claires, etc. They also enjoyed pedicures in the spa area, which was probably a bit indulgent for their age...but seemed like the safest option in the middle of the pandemic. And we ended the fun night with swimming in their indoor pool. The stellar service is what you'd expect from a Ritz and we've had nothing, but lovely encounters with all of their staff. We've eaten the restaurant several times for breakfast, which is also very good. The one annoying thing is that you have to take 2 elevators to get out of the hotel, but besides that absolutely no complaints and will continue to be our go to for city staycations. read more

Stay elsewhere. Awful service whole lobby bar staff was very rude. One female waitress, Beth, and another bartender don't know his name. There was nobody in the lobby bar but acted like they didn't want to be there. Stay elsewhere, lots of options. read more

We stayed here for a couple of nights since e were taking our daughter to American Girl. AG is basically connected to the hotel. The team was pretty friendly and the food options were as well. We only ate at the Italian restaurant since that was the only option for the evening time. We did check out the pool area and it was very nice but the pool was pretty cold and not heated. The entire pool was reserved for swimming laps and not really child friendly. I did check out the steam room and sauna and bit of them were very nice. The mens steam room was a hit and miss working when my husband attempted to use it. Our room was a newly renovated and was very nice. There is not an ice machine so you just have to call and they will deliver ice to your room. I also requested a robe for our little girl and they brought one for her to wear for the days we were there. Due to Covid the Club Level was not open for those that have access to it through our Marriott Bonvoy! We were able to get 20% off all food and drinks with our Titanium status with Marriott. For breakfast there is a great breakfast place right across the street that we got take out from both mornings. All in all the hotel was very nice and in a great location!! read more

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The manager here, Agnes, is an absolute gem. My family needed an extended stay at the Ritz due to a medical crises at Laurie's Children's Hospital nearby and Agnes could have not been more accommodating. She made sure everyone and everything was taken care of. She made the impromptu stay as easy as it could have been. I'd recommend the Ritz in a heartbeat because of her hospitality. read more

Came here to stay because my flight was delayed, The Ritz was kind enough to accommodate us on a extremely busy day, we ate at Torali for dinner, and had a delicious 8oz Filet Mignon with mashed potatoes the restaurant was very fast getting this order done, and it was a pleasant experience. The Ritz artwork, and interior was exquisite. We made our way to the room, and had a very pleasant night, This is the best hotel in all of Chicago, I strongly advise going here if you happen to be in Chicago. read more

A classic example of you get what you pay for. A nice glass of sparking wine on arrival and turn down service in the evening. No complaints!

The front desk associate was friendly and offered some Prosecco. We purchased club lounge access and it had a good selection of food for breakfast and dinner. You could feasibly eat every meal in the club lounge. Even during non food hours, there were always sweets and snacks and an assortment of wines and beers. The rooms had a modern aesthetic which is rare for a North American Ritz. I'd recommend staying here when visiting Chicago. read more

Normally I would not go to the expense staying at Ritz. Last time was in Orange County when head of the company came to town. As it turns out, conference rate was half of the normal room rate and same as other hotels near by on Magnificent Mile. Room was nice and staff were experienced and helpful. A really nice stay. read more

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Most beautiful and luxurious hotel I have ever stayed in. The lobby is gorgeous and carries up to the rooms. The views are breathtaking and exactly what I had hoped for on my first visit to Chicago. Our suite was spacious and beautiful. It was clean and had anything we could've asked for including the perfect robes and slippers. We utilized the gym and the pool. The pool was a fun treat and the gym is as well stocked with equipment as a normal gym. The staff was all wonderful, helpful, and accommodating. I will never forget my stay there. read more

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