I really hate to leave this awful review of the customer service at the River Shack. But, more than that, I hate having my hard earned money go to waste on food that was prepared incorrectly, at a business that is so unwilling to FAIRLY right THEIR wrong.
I ordered nacho fries that were supposed to come with, well if you can imagine, Nacho toppings. I also asked for ground beef, which was an additional charge. After picking up my food and making the 20 minute drive back home, I open my fries to see that they only had lettuce and olives as a topping. I immediately called the restaurant to get a refund on my nacho fries, because now I've paid about $18 for french fries with lettuce and olives (even though they didn't charge extra for the ground beef, thankfully), which is still a bit of a stretch. Especially for my dollar.
The shift manager was nice enough about the situation, offering me a restaurant credit if I would come back to get it. I was unable to make the drive for a second time, so I asked if I could please just have my refund. She told me that a woman named Becky would be contacting me on Monday to help me resolve the issue.
Becky never called me. I ended up having to call the restaurant and had to go through about three people before I could finally reach Becky. Unfortunately, Becky had a very poor attitude and, as I was explaining the situation to her, she rudely interrupted to ask me if I was done yet?! She proceeded to offer me a five dollar refund because, according to Becky, I was only missing two of my toppings on my nacho fries. And according to Becky, I probably ate them anyway.
At this point, I'm not even worried about getting a refund or any kind of compensation for my order. But I think people should know what they're getting themselves into when they spend their hard earned money at a place like this. Being a small family business cannot be an excuse you use for why you perform so poorly. It should be even more reason for you to treat your clientele with respect and politeness.
I cannot believe that someone on the management staff is allowed to speak to a customer in such a manner. And I say "allowed" because let's be so for real, we can see that the owner is going to completely back his rude staff because he himself is equally as rude, as shown in all the replies to the negative reviews below. What kind of self respecting man gets in the comment section and tries to confront customers who are rating their experience at your restaurant? Get outta here, man! Do better!
It's so sad that it had to come to this. But if you can't do right by your customer, and on top of that, you're going to be disrespectful and rude, please expect them to come for your character. Yours is trash, Becky. Have the day you deserve, girl!
And to the owner, before you feel the need to jump in a comment and defend Becky's substandard customer service skills, or to ask me why I've never left a positive review, but I'm so willing to leave a negative one...
You're right. I am very willing to leave this negative review because when I visit in person, I'm polite, I verbally express my gratitude to the staff, and my gratitude and satisfaction is reflected in their gratuity, as well.
But when I need assistance, when my order is incorrect, when I reach out for help but, no matter how hard I try, I can't seem to get in contact with anyone on the management staff who is able to KINDLY assist me, when this is my only outlet to express how completely frustrated and upset I am with this terrible service....well, sir, you have only yourself to blame.
I can't help but laugh because I see advertisements that the river shack is hiring for the season. I hope y'all don't send your kids there with this being one of their first jobs and expect them to learn any kind of respect or customer service skills. If this is how the management acts, imagine what they let the staff get away with. No thank you! And after reading the comment below mine, and the one about the bench breaking... Good luck y'all. I truly hope you survive. Not really, though.... read more