Great products, prices, and service. I can text in any concerns I have and get get a timely…read moreresponse from Rajeev.

Sit back. This is gonna take a bit. Don't want to miss any details…read more Two days ago, my Acer laptop's power port broke, so I immediately ordered the correct replacement part online to be shipped overnight, and I moved all my important files to an external hard drive before the battery dropped to 0%. After getting a few estimates from other businesses in the area, I contacted ACP and outlined the issue. They quoted me a low price and an hour for installation, so I brought it in immediately. yesterday. Rajeev called me after an hour or so to let me know that the part needed to be micro-soldered. I already knew this in advance. He then informed me that he didn't know how to do it, but there was "a guy upstairs above [him]" who could. After quoting me $200, I let him know there was another repair shop who had quoted me $150, and, after a brief consultation away from the phone, he offered to match their quote. I gave the go-ahead to fix it, with the understanding that it would take a couple of hours. This morning, I went to the shop to pick up the computer. He showed me how the port was repaired, and I saw that the charger indeed fit in the port. My laptop wouldn't start when I pressed the power button. At that moment, Rajeev informed me, "Your computer won't start up. You're going to have to re-install Windows via a USB flash drive." Confused, I asked him to plug in the charger so I could start it while it was charging. It initially booted up, then displayed a "Security Boot Fail" error and wouldn't start up any further. He refused to accept any responsibility for the problem and said, "It's YOUR laptop. It must have been already like this when you brought it in. I just fixed the power port like you said." I was frustrated - it's my work computer - I've got a backup, but it's not as fast and awesome as this one. I'm not ridiculously tech-savvy, and was VERY unhappy that I might lose all the purchased software and settings I still had downloaded on my computer. After I told him that I had no idea of how to even get Windows on a flash drive to install it, he suggested that he could do it, but he would charge me $150 to do so. "But then it's wiped clean! I have programs on there that I need! I don't want to start from scratch!" I balked. "If you would like to make sure all of that is restored, we can do it, but then it will cost another $100." I was irate. "My computer was fine before I brought it in! Running great! No problems!" "Well, you called me...you had a broken power port." "Yes, but the power port has nothing to do with the rest of the computer. You guys had to have done something that triggered this. It wasn't like this." "All we did was fix the power port. This is YOUR computer." "So, you'd charge me $250 to simply get my computer back and running in the condition it was in before I brought it to you? I technically just paid $150 to have a working power port on a NOW-BROKEN AND USELESS computer?" I told him it was akin to holding my computer for ransom - and remarked that it was like bringing a car in to get the brakes fixed, and then coming back to find the right side of it smashed in, but him telling me that the brakes are now working perfectly. Rajeev shrugged and shook his head. I paid the $150 by credit card, which came out in two separate transactions of $100 and $50. When I asked him why it was in two separate transactions, he said, "I forgot and put in $100." Interesting, as he had initially planned to charge me $200. My guess is that $50 goes to him and $100 goes to "the guy upstairs." I left, panicked, thinking that I now had a useless computer that I would need to replace and have everything re-installed on by Monday. Getting home, I looked up "Security Boot Fail" on Google, which gave me direct instructions and a YouTube video showing me how to press F2 at startup, enter the Boot submenu, and change a few settings. I restarted the computer, and, voila. ZERO PROBLEMS. BACK TO NORMAL. What ACR wanted to charge me $250 EXTRA DOLLARS FOR, I was able to do in a period of FIVE MINUTES. It was an easy fix, but unless you KNOW exactly what to do, you'd think your computer was scrap metal. If he wanted to provide good customer service, he could have walked me through it right there at the counter. Because I know that's exactly what they would have done if I had left my computer with them. I wonder how many people who wouldn't know where to look for answers have fallen prey to Rajeev's insane scam. Two stars, because the power port works great now. But BUYER BEWARE. They will try to upcharge you a ridiculous amount.

Kevin,Professional, Motivated,Most of All Knowledgeable,With Good Reputation,…read moreFrom a Satisfied Customer, Ken T.

I called in for a quote to repair the broken screen on my iPhone 11, quote was honored and repair…read moremade within 20 minutes! Extremely satisfied w customer service, quality and care of repair tech. I had this work done 2 months (sorry late review) and have not had any issues w the screen. Everything is perfect, everything functioning as normal. Thank you so much for the great service and awesome pricing, best in town for sure!

I cannot speak highly enough of Paul. He is extremely knowledgeable, professional and kind. He…read morereally knows everything! You can tell that technology is a passion of his. After having 3 other companies out to help me with what I thought would be a simple fix. Connecting my printer to my computer. Ended up being a complete headache. I was thinking I was going to have to get a new computer and/or printer. Paul was my 4th company and attempt to help me. I wish I would have called him first. He figured out it was a network issue and my different devices were pulling different IP addresses, thus not being able to connect. He reconfigured everything and went in and labeled everything and showed me exactly what to do if I have any issues in the future. He also went above and beyond. I was never able to get my scanner to properly connect with my computer and he did that too! If you have any computer/ network issues. Do yourself a favor. Call Paul first. (Also, he is so reasonably priced. One of the companies before him charged me almost the same amount without being able to do anything!)

Incredibly attentive to detail, and going the extra mile to make the customer happy. They shopped…read morefar and wide for hard to locate parts, and fix my laptop better than ever and even upgraded for free other items. I can't emphasize how much they care about getting the job done and making the customer happy.

I found this mobile repair on Yelp. It was a great experience. I needed to have the battery…read morereplace on my iPhone ... James said it might take up to 1 1/2 hrs. I brought my iPad with me so that I could read while I wait. 24 minutes later James returned my phone ... I was sooooo happy. The store is ice clean and James really knows his stuff. If I have any problems in the future with any of my electronic "toys" I'll be back instantly. Thank you James so much

Amazing prices and super fast and good work! I wish every service provider was like this store…read more Everyone was incredibly nice and professional.

I have heard great things about Custom iPhones and Repairs for years. Fortunately I have never…read moreneeded their service, until today. When I explained my issue with my iPhone to Loren, he was very professional and throughly checked out my phone. Turns out it was a charger cable and charger block issue. This true honestly is rare to find in many businesses, I could have been told anything. Thank you Loren for your honesty and help. 10 star rating from me!

I had a small crack on one of the camera lenses on my iPhone. I stopped in to Custom iPhones &…read moreRrpairs to see if it could be replaced for a reasonable amount of money. Loren quickly assessed the problem & said it wasn't the camera lens, but the protective cover that was covering the lens. He was able to take the protective cover off in less than 5 minutes & I was on my way. I will 100% return if I ever need another repair.

I contacted Thorsten from seeing his AD online and called him immediately…read more He specializes in Turntable repair and tune ups, and me being a DJ i just had to check him out. he is very professional. He gave me a quote over the phone, and even worked around my schedule (at night). He replaced mt RCA cables on my Technics 1200 with gold capped cables, and even re-wired the ground internally. at an amazing deal. I am very impressed and definitely will work with him again.

Called Thorsten and he picked up right away....he diagnosed my Technics SL-235 Turntable right over…read morethe phone (the platter was not spinning). He walked me thru checking the belt below the platter, it had slipped off because it was stretched out...no surprise on an approx. 40 y.o. rig. He found one in his inventory and I did a drive by to his place in Hermosa. In 5 min. he had a new belt on for an amazing price. He did not charge me for the diagnosis or labor either. He also helped me figure out what to do about a single play spindle that was too short for this table. Great experience and dedicated fellow to getting old gear back up and running! Will use again for any other vintage gear.

The port that connected my usb-c cord to my hard drive broke and Chris was able to offload…read moreeverything on my hard drive without the cord and transfer it to my new one. Would def recommend! It cost $100

Christopher is professional, timely and skilled. Would recommend !!…read more Very patient, able to explain concepts without intimidation. Was able to help me remotely

So, Sunday afternoon my Father had to be rushed to the hospital. I was dealing with Hospice, 2…read moreDoctors, case workers and emergency personnel. In the midst of this my phone got a virus as I'm using it. I tried to fix it and made it worse. Now unusable I am handcuffed. Completely freaked just getting through the night was stressful. My wife heard of this place and said to try. I stopped in on the way to the hospital. I explained my situation and said I would leave it. ALEX, my new hero, took it, never left the counter. 5 minutes later my phone was perfect. As I sat there his fingers were moving and he was explaining everything he was doing. I was SAVED. They have a loyal customer in me. Fix fast and with confidence. I dig that!! Thank you Alex for the fix and starting my day right. This is from Teresa's account but the review is from her husband, Laurence.

Samsung, was very helpful came and picked my PC up cleaned it up & gave me some helpful tips in the…read morefuture so my pc will run faster & smoother fast work & he also came back & dropped it off in person very helpful I can't drive for 14-20 weeks due to surgery it was so helpful he took the time & did this for me. Highly recommend him for pc repair or technical issues