Only because I can't leave 1 star. 3 families put a deposit on Letterman's jackets in December. Kim said they'd be fine by April or May. Never heard anything from her after multiple emails, texts and actually going to her shop. Ghosted all of us for months. Then she just refunded our money after almost 9 months. Do not recommend read more

No good deed goes unpunished, hate to say it but never a more accurate phrase, especially in this case. Trying to support a female-owned small business and it backfires. Brought 66 small items to be embroidered on a Monday, was told by the owner, Kim, that she could have half done by Thursday, and likely all of it done by Saturday. On Friday I hadn't heard anything so I called for an update, was told they should all be done over the weekend, and I expected to pick up on Monday. Monday, I call and leave a message, no response, Tuesday I call and leave a message, no response, Wednesday I go to the store, doors locked, called again and left a VM, again no answer.. on Thursday, I go to the store again, a nice gentleman tells me she is out of town and knows nothing about my order. He looked around to see if he could find the items, supposedly he could not until I stated that if he could find them, despite the state of progress, I would take them. Voilà, he found them, in the same box I delivered them in and of course not one item had been embroidered. Needless to say, I am completely dissatisfied, not only because these items are for a local school who are in the middle of their softball season, but because now I have lost two weeks trusting someone who spoke so passionately about their love of softball and the need for a business like hers. Note to owner, since she won't return phone calls, don't take on a job you can't deliver on, don't give unrealistic timelines, and most importantly, don't ghost your patrons when they are looking for answers. So sorry this did not work out, I really wanted to like and support this small business.. read more

A few weeks ago my son - who is 8 - decided that he wanted to play catch. So, I went digging in our garage and found my old baseball glove and my dad's old glove (we have like four gloves). My dad played baseball in High school and throughout his twenties, I only played in little league. It's not like we were/ are pros or anything. Anyways, these two gloves are older. After a couple of weeks of playing catch with my son and wife our gloves started to come apart. So, I googled see how much a new glove is. Come to find out an adult glove similar to what I am using, is expensive, or at least more than I'm willing to pay for catch... So, I decided to re-lace my gloves and get them reconditioned. After another quick search on google I found "The Softball Group", just down the street and open for appointment only. I spoke to the owner Kim and she is great! She is very knowledgeable and was excited to see my old gloves in such good condition. There was some leather damage in my dad's glove and she told me they should be able to repair it but it would take a little more time. I was ok with that and told her no rush. A few days later she gave me a call and told me they were ready to be picked up. I got to her shop and I was amazed on how good they looked. Both gloves were re-laced, a new piece of leather replaced the ripped piece so that the glove could be adjusted for size and the leather was treated. She also told me she did some research and that my dad's glove, was originally sold back in 1960/1961 and he bought my glove in the early 80s. Which makes them respectively 60 and 34 years old. Wow! I ended up playing catch with my wife that night and my Dad's second glove that she uses started to come apart... Oh my god!!! The next day I called Kim up and arranged a time to drop off that glove. It was ready the next day! She also did some research on that glove and it was originally from 1970, so it's about 50 years old, she also told me how to care for them to ensure their longevity. Kim's very responsive to both emails and phone calls. Her team does a great job and has a high level of attention to detail! She is a true enthusiast, extremely knowledge, easy to talk to and spends time with her customers to ensure they get what they need. She really went above and beyond! I'm sure we will be back as soon as my wife digs out her dad's gloves... I highly recommend The Softball Group to anyone in need of softball/baseball products, services or advise! read more

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I took my girls here today to get them softball gloves and Kim was just AMAZING! My oldest is playing softball for the first time in the fall and Kim walked her through how to put on a glove properly, how to take care of it, how to field a ball, how to find the proper seams/throw, SO many things. Kim's very knowledgable and was incredible patient and gracious with her time. My oldest left SUPER excited to start softball. We'll definitely be back here again! read more

I came to The Softball Group because my daughter has been wanting to play softball. I signed her up for summer camp, and I had no idea what to get her. I went to Dicks Sporting Goods and the associates there didn't know anything about softball and weren't much help. I stumbled upon The Softball group and met Kim. Kim was amazing. I told her I had no clue about softball and didn't know where to begin. Kim spent time with my daughter, properly sized her batting helmet, bat, and gloves. Kim also gave my daughter tips and helped her with her batting stance. I highly recommend The Softball Group for anything softball related. Kim is a savior!! read more

Kim is wonderful. Met her at Mary Nutter, asked us to come to her store for custom glove fitting. Waited for us for addition 3 hours on Saturday. My daughter found the right glove for her and replaced the other glove while being relaxed by Big John. Service is awesome. read more

The Softball Group - Inside throwing and hitting lane - Sporting Goods Near Me - Lake Forest, California

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The owner Kim is extremely friendly and has a deep knowledge of her products as well as the variouse leagues and districts. The Softball Group offers a great selection of gloves, bats, shoes, uniforms, equipment, and apparel. They also offer top of the line embroidery and screen printing services. read more

The Softball Group - Sporting Goods Near Me - Lake Forest, California

We always go to Kim for our softball gear. She always gives us a good deal and lets my daughter try everything and alters anything if necessary. I wouldn't know what to get with out her. read more

Kim is so amazing she literally took an hour after hours to help me find the best catching gear for my 12 year old daughter. I would have never got this kind of experience and expertise over at Dicks sporting goods! I wont go anywhere else , truly the experience I was looking for because we couldn't decide on what gear to get. She provided options and only provides the best quality. She even took the time to pitch to my daughter with the gear on so she could see how she moved in it! Along with sizing the gear correctly she also gave her some great advice and tools to help my daughter become a better catcher! Love her! Thank you again Kim!! Truly happy! read more

Kim is always so helpful, extremely patient and deeply knowledgeable about the sport of softball that she loves. We came in for the first time about two years ago because my daughter was looking to play for the first time. We both witnessed how thoughtful Kim was and knew we wouldn't go anywhere else for gear, training recommendations and all things softball. read more

Our league ordered pants from Kim and did not fulfill the order as promised. Parents paid a lot of money for all stars and we're going into our 3rd tournament and still have not gotten our pants. She's been ghosting us. Guess we're out of luck on our pants....... read more

Would give 10 stars if I could. Kim the owner is amazing. I came in with my 8yo daughter tonight (note that the shop is a little hard to spot because there's no sign on the building like there are for other stores around it, just one on the door you should look for) to get her gear for her upcoming first season of softball. She's never played. Kim not only spent time fitting her properly for a fielder's mask, helmet and mask, bat, and glove, but she spent almost an hour in the store working on fundamentals. She had my daughter hitting off a tee in the store, teaching her how to hold a bat and swing, how to properly field grounders (and practicing that in the store too), how to throw (more practicing in the store). Beyond the amazing customer service, the prices were amazing too--even better than box stores and big chain sporting goods store, and mostly even better than amazon. Discounts for girls playing mission viejo softball too. Would recommend this place a million percent. read more

TSG is the perfect place for anything softball related. The products and selections available are amazing! Kim is so knowledgeable and always goes above and beyond for us. She hosted the MVGS All Star players at her shop last week. Thank you, Kim!!! read more