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    The Sushi Palace

    5.0 (1 review)

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    11 years ago

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    100 Hibachi & Sushi - Tempura shrimp sushi roll

    100 Hibachi & Sushi

    3.8(36 reviews)
    4.4 mi
    $$

    We loved this place when it first opened here in Hixson (to this location and the Cambridge Square…read morelocation) but the last couple of times I ordered the filet mignon & teriyaki rice, and asked for the Filet to be cooked medium. It was overdone and chewy. Filet mignon should not be chewy at all. I love good food, make lots recommendations, yelp, share on social media, etc BUT and didn't want to write them off just yet. I called them and let them know, they said I had to bring my receipt and the food back to inspect it. They said they could re-do my order. They made it right. They Re-did the order and the meat the 2nd time came out perfectly. It was very tender and just melted in my mouth. I'm glad I called them (which I don't normally do). The staff was great. Will definitely be back again. Will definitely recommend.

    THERE WAS HAIR IN MY FOOD!! (In the picture laying across the broccoli and going on to the steak…read more Same pic; one with the flash on & one without flash) As you can see from the picture, the food was untouched. This is exactly how it came (noodles at the bottom with veggies & protein on top). All I did was take the top of the lid off & seen a piece of hair laying there. I drove all the way back for a refund and had to wait 15mins for the manager to come back from a "supply run" to get a refund. The manager came in and was very rude! Never acknowledged me with a "Hey", "How are you doing" or anything. He had an attitude because he had to give me a refund, like the hair in the food was my fault. Also, he never apologized for the problem. The only thing he said during the entire interaction was, "the money will go back on the card"... Not even a "have a good day". The manager was more mad than me when I'm the one who drove all the way home, sat down, opened the container and couldn't even eat because it's hair in my food. Then had to drive all the way back to Hixson, waited 15mins on him to come back from running errands to even get a refund. TIP for Manager: Having your employees wear hairnets, would prevent you from getting mad at the customer about doing a refund because one of YOUR EMPLOYEE'S HAIR fell in THEIR food. (:

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    100 Hibachi & Sushi - Kitchen

    Kitchen

    100 Hibachi & Sushi - Sushi and boba

    Sushi and boba

    100 Hibachi & Sushi - Restaurant!

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    The Sushi Palace - sushi - Updated September 2026

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