Lovely Mother's Day Tea at the Kensington. We are blessed that our mom found this new next phase…read moreof life family. Daily live music, families welcome to meals and lots of special events! The staff truly cares

Under staffed. Lacks staff training including sensitivity training. Staff are often rude to…read moreresidents. Communication is poor. Management is not on top of it. Has so much potential but Falls short.

BEWARE!!!! From the outside, this place looks nice but safety seems to be their last concern. I…read moregot a call in the middle of the night saying that my mother fell backwards on a wheelchair. I don't believe their story. I had many questions for them and they refused to answer. Who was watching the patients?? They really gave me a hard time wanting more money. My mother can walk and doesn't need a wheel chair. Do yourself;f a favor and go to another facility, there are plenty around here.

From the owner: Sunrise Senior Living provides older adults personalized care and services in an environment…read morecelebrating longer, healthier, happier lives. We offer independent living, assisted living, memory care, skilled nursing, and hospice coordination. From passion and respect to celebrating individuality and nurturing the spirit, every Sunrise team member lives by our core values and principles of service. And we're always reaching higher--constantly learning, improving, and striving to provide our residents with a personalized lifestyle and the best possible senior care.

Stone cold, Horrible and heartless management, with under paid and Improperly trained employees…read more Who I witnessed sleeping in the TV rooms, when they're supposed to be watching the seniors.. Do not send your loved ones there! Most of the activities they claim they have, never happen. I guess because they can get away with it, since most of the seniors can't remember to say anything about it. Avoid avoid avoid.

This "flagship" facility looks more like a nursing home than an assisted living facility. People…read morewho cannot feed themselves sit with the general population in the dining room. Residents who are incontinent are neglected and frequent urinating issues occur in public areas which lends itself to that typical nursing home urine smell. The limited staff become engaged with very ill residents that should be in a nursing home which takes away from the level of care the general population could/should receive. It is all about occupancy rates and it appears they take anyone - regardless of their care needs. Management turns over frequently which creates a poorly run, disorganized, understaffed facility. If you're considering this facility, save your money. Hire a private aid and keep your loved one at home.

The brochures and marketing materials look good and promising but they should change it to home WE…read moreNOT care assistance I visited the Mclean location twice seeking help and emailed the company's main office. Other than receiving a silly marketing email and of course providing my credit card info ; my request for assistance with elderly person was totally ignored. A simple return phone call would have been sufficient to say we are selective elitists in Mclean and cannot help you. It would have helped.

I would give a 4 star rating for the firm and a 5 star rating for the Nurse Care Manger, Ms…read more Allison Bond. Ms. Bond is very empathetic, client oriented, and a good listener.I would hope her employer realizes what an asset she is!!

What a spectacular community. I read the previous review and my experience has been totally…read moredifferent. The sales team is absolutely exceptional. The property is magnificent. I have had a couple of meals there as a guest and the food is excellent. The Mather organization has a committment to aging well that I have never before seen in a retirement/"continue well" community.

Wow, impressive property that just opened but there is no sales team available. The place outside…read moreis beautiful as is the external property but I guess the place is so popular they do not need a sales team to sell. Oh well... so much for me spending money here to buy a place.