They seem to be understaffed, not well stream lined in terms of shipping vs printing and no quick…read morepick up for online orders, on top of that, kinda rude.

Everything Fedex seem to touch gets destroyed. More than 1/2 the packages and boxes delivered to my…read morehome look like they have been through a mill. Holes, tears , heavy dents in almost every package. Very poor service. I avoid them whenever I can.

Staff in this UPS facility super friendly and care about every customer. We have a pleasant…read moreexperience with all employees. Thanks to everyone

This store does not have a notary on any regular basis. I stopped in a month ago and they told me…read moreto come back another day. Today, they said they might have one in two weeks. It would be more helpful to take that service off their website or post a schedule for notary services (or take appointments). https://locations.theupsstore.com/md/annapolis/1783-forest-dr/notary

The prices on boxes are a bit too high, though not so high as to cause me to go elsewhere…read more Their business practices are a bit shady in my opinion... I purchased a few boxes one week, then returned not even 2 weeks later to find a different, slightly higher price for the same boxes. I asked if the price went up, but was told no. Also, while I haven't purchased UPS shipping from there yet, I have gotten a few quotes and after researching myself online with the same perimeters, their UPS shipping prices are way higher than anywhere else. Here's a positive: the lady who runs the place, while shady, is perfectly nice. I wish there were other, more honest postal shops like this in Annapolis, but I don't think there are. I won't be going back and will figure out other ways to meet my postal needs.

The new owner greets you by your name with each visit--that stands out to me the most. He is…read moreprofessional and courteous. This is a straightforward service that hasn't disappointed.

I want to send a huge thank you to David, working in printing, and Elroy at the cash register at…read morethe Annapolis Staples Store. Both went above and beyond in helping me and making sure I got everything I needed done. David, not only helped me - without rolling his eyes at how incapable I was, LOL - but added suggestions to make my project better, and shared about a good sale that was happening in case I was interested - and I was. It felt like he enjoyed his job and cared about customer service. Thank you David. Elroy, was polite and nice at the register but what really impressed me was he tracked me down after I had walked away to make sure I understood something. It was much appreciated. Thank you Elroy!

Nathan at Staples printing is awesome! He is so helpful in your printing needs and everything comes…read moreout fabulous. Thank you Nathan

Very convenient location, lots of parking, but a lot of traffic and small narrow streets to get…read morethere. Friendly and knowledgeable staff. Spacious and has all of the expected services for the UPS store. Has a notary public as well.

Great store! Friendly and helpful customer service. Had trouble trying to get a mailbox at Bestgate…read moreRoad!

Will not give you a receipt. Items you drop off for FedEx or UPS get lost. They are zero help if…read morea package got picked up. by a shipper. I will never use them for anything or drop anything off for pickup and recommend staying clear of them.

Always handy when dropping off Amazon returns. Plus, they have anything you need for shipping, and…read morehave nice stuff.

Extremely disappointed with this FedEx Ship Center. My package was delivered to the WRONG address…read moreeven though the correct address was clearly listed on the package. This shipment was extremely important, yet after multiple calls from both myself and my mother, we still cannot get proper follow-up or accountability from customer service. At this point, we have had to investigate and search for the package ourselves. We located the home where it appears to have been delivered, but the residents are not answering the door or responding to notes left behind. Customers should not have to play detective to recover packages that FedEx failed to deliver correctly. Mistakes happen, but the lack of communication, urgency, and accountability afterward has been unacceptable. We trusted FedEx with an important delivery and were left completely unsupported when things went wrong.

They lie about delivery attempts, how they said the 24/7 hotel I work out was closed, liars, this…read morebusiness needs to be closed down, this isn't a business it's a punchline. Never been this disappointed with a major corporation my whole life. No customer service just, automated messages that refuse to let you talk to a representative.

Staff is friendly and nice! Went to pick up a parcel I had sent there and the package was in good…read morecondition.

The level of service at this store deteriorated rapidly under bumbling and inept new ownership…read more I've been a loyal customer since they opened decades ago but not anymore! I'm pretty sure a carrier pigeon with a blindfold on would be a more reliable way to send a package! Absolutely awful!!!! I miss the old employees who actually knew how to do their job. Go to Severna Park instead and save yourself a lot of time and aggravation.

This review is about several experiences at this location. It is always difficult to deal with the…read morethe store. every time there has been difficulty, it is with the location owner herself If a box has any damage she will not take it or want to charge you to tape it or sell you a new box. I have been dealing with the Pasadena store and they are so much easier to deal with it is worth a little extra drive for the ease of dealing.

A nice UPS store. Independently owned and a local business. We had something expensive delivered…read morehere and it was kept safely and we picked it up with no issues. Nice service and location too!