Traveling through Chicago and needed to ship some things home - found My Mail Center in the heart…read moreof the city! The store kept the doors open to help me after hours - incredible service! Special thank you to LB for the kindness and making sure I had reasonable options for shipping and tracking. Tourists - don't struggle with carrying all of your gifts and souvenirs home. You have a choice. Great people - great options!

I used this service for 2yrs and the last 4M was a nightmare. There is only 1 employee who is aware…read moreof what is going on, the others didn't know how to answer any questions and when I would leave messages for the competent employee, I never got called back. My mail was basically held hostage even though I had paid for the service. I had to reach out to corporate to complain and they refused to communicate with them either. I had clients who had sent me checks and they refused to forward them to me. I had to reach out the clients and ask them to reissue them (how unprofessional is that?)

I've always had good experiences at this UPS store. I dropped by today to ship something. There was…read moreno line so I was taken right away. I had everything ready - the box was sealed and I had the address I'm sending the package to. The rep behind the counter was happy I was prepared. As with all UPS stores, they sell packing materials if you need them, have copy and fax services, and post office boxes. (I'm sure I'm missing something.) Prices have gone up over the years. I expected my package to be about $5 to ship UPS Ground (it was very small) and it was $15. But, if I sent it FedEx it would have been more expensive. In sum, this is a great UPS store with excellent service.

Rude Rude Rude and the store is a mess! I said I wanted to send an envelope overnight and they…read morebit my head off saying "that's gonna be over $100" without even entering my addresses ...I showed them the quote UPS gave me online for $52 so they are marking up 50 percent! Go 2.5 miles south to FedEx on Meacham nice as can be clean place and very professional! and was $45 including signature to send cross country express!

Friendly & helpful staff. Whatever size package you needed shipped via UPS, they go out of their…read moreway to give you the best options.

I been doing business at this store almost 4 years now! They have the best employees and Customer…read moreService. They have always gone out of their way to help in with my packages to ship with a smile too, That is pretty awesome! So go to the U.P.S. Store for your Smiles, and friendly service,

Great service- very fast and friendly employees The men who…read morehelped me out today was taking care of few people at the same time - he was great! Thank you for the good work!

Avoid this location at all costs…read more I brought in multiple packages containing electronics worth $1,500-$2,500, totaling around 57 lbs. The owner, James Hibbs, treated both me and my property with complete disrespect from the moment I walked in--no greeting, just commands and a hostile, condescending tone. While I was making multiple trips with heavy boxes, he stood there and watched without offering even basic help. When I placed two packages on the front desk scale, he snapped, pointed to another scale right in front of him, and said, "That's the wrong scale. I told you to put them on this one." Moments later, instead of placing them on the scale he had just insisted on, he took both packages--together weighing roughly 25-30 lbs--and dropped them from waist height onto the floor, stacked on top of each other. The impact caused a loud thump due to the weight. Not the scale--the floor. When I called him out, he falsely claimed he was handling them the same way I did and said he "didn't care." Another customer nearby witnessed this interaction and even commented that this kind of behavior at this location is "normal." At that point, I told him I no longer trusted him with my packages and that I would be taking my business elsewhere. After bringing some items back to my car, I returned to the store to retrieve the remaining packages. That's when I noticed that one of the boxes had been tampered with--the tape on the bottom had been cut open. I had personally double-taped all of my packages before arriving, and that damage was not present beforehand. Fortunately, I had been carrying the boxes horizontally--otherwise the contents could have fallen out. When I told him this should be on camera, he claimed there are no cameras in the store. I asked the nearby customer if they had witnessed the earlier interaction, and they confirmed they had. The entire situation was unacceptable and humiliating. I ended up going to another UPS location, where a manager told me they were not surprised and had heard numerous complaints about this store. This incident has been reported to the Mount Prospect Police Department. If you believe your items have been tampered with at this location, report it immediately. Between my experience and the consistent pattern of similar reviews, it's clear this isn't an isolated incident--it's how this place operates. If you value your property or basic respect, go somewhere else.

I love my neighborhood UPS store! I visit this location frequently to ship items relating to my…read morework. It's on my commute home and the last thing anyone wants to do when you're already tired and hungry after a long day is deal with any hassle or inconvenience, These guys make sure that is never the case! Every single time I stop in (and I stop in quite a bit!) its always quick friendly service. Matan is great, he's helped me out many times with shipping my items. Today I went in and was helped by Caleb. He's the employee that inspired me to write this review. What a nice guy! Can't imagine working at UPS being a super fun job, but you wouldn't know that by the way his demeanor. Caleb seems genuinely happy to be there and help customers, even when there's a big line and he's super busy. I will continue to use this location even after I move because you truly can't beat a team of really awesome people making a quick little errand enjoyable.

They need to work on their customer service. I walked in with one package to ship. I needed to wait…read morefor the computer kiosk to enter my information so they could print the label. There was a gentleman in front of me for 15 minutes attempting to print something off of that kiosk. So, I had to wait. No assistance was offered by the staff to help the gentleman. Meanwhile, they did not offer to simply enter my information and print the label at their register. That easily could have been done. I got tired of waiting and I just walked out. Three employees were in the store, by the way. I went to the store on Rand Road in Deer Park where it was a very quick, a pleasant experience, and they did everything I needed them to do. Go to Deer Park and avoid this store on Dundee.

Always a quick drop off and easy parking. It's our go to when we return.Usually a nice gentlemanread more

Horrible experience! Avoid this location at all costs! They wanted to charge $50 for an envelope to…read morebe sent for 3 day delivery within the US?! Went to FedEx around the corner and had the same envelope sent for $12.75! Something is wrong with the UPS team's understanding of their system and fees or they are trying to rip off their customers. Rude employees make this a place to avoid

People are lovely & helpful. They went out if their way to help so I didn't have to vome back…read more Problem is no parking. A few in front & few behind. Behind are goant potholes I got stuck in once. However on one side of them is a popular restaurant and other side apartment building, across street more businesses. I wish they had a back window for just prepaid packages so no walking to front of long building. I can no longer use.

I went in on a Sunday right around when they opened at 10 a.m. There was already a line of about…read moreseven people ahead of me, but it moved quickly. What really stood out was the staff member helping customers--despite the long line, they were incredibly efficient while still being genuinely friendly and courteous. You don't always see that combination these days, and it gave me a smile . Big kudos to the team for great service and for being open on Sundays.

Super convenient, friendly staff and be patient when it's busy, which is rare. They always come…read morethrough. So many services available , one stop shop.

Unlike some of the other review comments, I was greeted nicely when I entered this UPS Store. I…read moredidn't need supplies and didn't need any services. I was simply dropping off a package to be shipped. The clerk smiled when I arrived, took my package, and thanked me for stopping by. Given what the UPS Store is for and how they operate, I couldn't find any fault or issues. It was a fine experience.