This was my second time in this store and the first time I was in the gentleman couldn't have been nicer. I day I returned and the owner was working and he couldn't have been more rude. He was very argumentative with the lady before me and then with me. He interrupted us and basically called us liars. I will never return to this store ever again and if you like good customer service and to be treated respectfully I would suggest going to any other store. If u could give them negative stars I would. read more

This is the WORST store ever to mail anything!!!!! The man who tried to "help" me 1: did not speak English well 2: told me to shut up and listen & 3: Made it nearly impossible for me to return a package so that I had to call the company I bought it from 3 times!!!!! And in the end, I had exactly what he was looking for the entire time i.e. the reference # I was trying to give him but he was not even trying to listen to me. Hopefully 3rd times a charm and I can get this package returned. Worst customer service I have ever experienced. NEVER AGAIN WILL I GO HERE OR SEND MY FAMILY HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I'm not sure how this location stays in business when the owner lacks any sort of basic customer service skills. You go there for their services and he always acts like you're inconveniencing him. I've been to this location several times and each time I keep asking myself why am I even there when he acts like he doesn't want my business. If you ask for a receipt for a drop off, he refuses to give one. Never again will I go to this location. I hope UPS receives so many complaints about how this store represents them that shut this location down or finds another franchise owner. I will drive all the way to the Tukwila Customer Service Center where Stephan and the other employees are the most pleasant people to deal with. read more

The guy is not friendly. "Not friendly" is an extremely nice way of me putting what I really want to say. Arrived at 3:59, they close at 4pm. I just needed to drop off a package. He tells me hes closed. Im like, oh, your door is open and I just need to drop this off. He tells me that hes closed and he'll take it on Monday. Round and round we go. He could have taken the package and saved us both time, but he was a complete "not friendly" guy. I told him I would not be bringing my package back to him on Monday that I would be a patron elsewhere. read more

If I could give this a zero I would. The store is supposed to open at 8:30. Someone (I believe the owner) finally showed up at 8:40 to open. I was there to drop off a package. I walked in, handed him the package and told him I had been waiting in the parking lot for 10 minutes. He said "That's fine". I told him it was not fine, I was now late for another appointment. I tried to point out the hours on his door saying he opens at 8:30. He cut me off. Every time I tried to speak, he cut me off and then began yelling at me. He also told me, "You are just dropping off a package, you could have taken it somewhere else." He then accused me of being rude. UGH!! He would not give me a receipt for my package. We are business owner's. If we treated our customers like I was just treated, we would have none!!! Please do not use this location! I have contacted UPS Corporate. I only hope they do something about this guy. I now see that there are many of the same complaints on here that I experienced today. read more

The clerk of middle eastern/Indian descent was extremely rude and not helpful. I had a prepaid receipt but needed the envelope. He told me it was "my job" to stick the label to the box, "not his job". I was not sure how to remove the label and he would not assist me. Don't go to this store. I hope my package arrives. read more

Have been there twice. Unfortunately, the male gentleman running the place has such terrible body odor that you can barely stand to complete your business without gag reflex. Hoped first visit was just a bad day, but second time was even worse. This on top of all the horrible service experiences posted, will never be back. Should not be in business. read more

If you want your day ruined, I recommend this place. Horrible guy. Horrible customer service.

Ugh, this place. Even if I receive bad service I figure, "I've had days like that" It's probably a fluke .Mostly, because I have worked in customer service for 15 years. That being said, I am a extremely understanding person. However, the older guy behind the counter is a total douche. He was so unnecessarily rude to me. I live five min from this UPS and I ship packages about once a week. I will never go back. I'd rather swim in shark infested waters, while balancing my packages on my head in order to take my business elsewhere. I will say, there has been a younger gentlemen working there at times. He is a very nice guy from what I can tell. It's clear that all of the negative reviews are about the same guy. He's sending this place down the drain. read more

Don't bother, owner gave me an excuse that he won't scan my prepaid items for a receipt. I get that UPS Store owners make very little to nothing on UPS prepaid labels but he lied to me and said he can't give me a receipt because pickups were already done for the day, which is a load of bs. Then he offers to keep my stuff till the next day and without giving me a receipt. It's most likely because he doesn't want to pay for the paper. I've done a lot of drop offs at UPS and always received a receipt. I will be filing a Better Business Bureau complaint. Don't own a UPS Store if you don't want to take UPS prepaid items. read more

I will never go to this UPS store again the man working here was very rude and refused to notarize my paperwork because he didn't understand what it was. read more

I would rate this place -1000 if I could. Worst UPS store ever. They refuse to tape up your package, I get that they don't have to, but I have been to other UPS stores that are happy to do so. This place sucks. They would charge you for breathing the air in there if they could. Stay away. read more

The guy at the counter is very rude and not very helpful. I was looking for a pen to write the fax number and he tossed his on the counter in front of my like it was an inconvenience for him. Watched 3 people come in and walk out to go somewhere else. Prices are high. I would do business here again. read more

Horrible service waited for 5 + minutes while the store owner talked on a personal call, then wouldn't give me a receipt or tracking number when I asked, I insisted he stated he couldn't, I said I would wait he rolled his eyes got extremely rude and started huffing around getting my paperwork in order. read more

I happen to return a book to amazon through this UPS company in 1245 auburn and I was amazed by the rudeness of this guy who has already been reported in the previous yelp comments. He was not mentioned once or twice in yelp as the rudest customer service agent but here is another one. He states that "if the box comes in your doorstep taped, then he wants you to bring your box taped too. Otherwise he is so ready to lash you out. What he doesn't understand is that Amazon or other companies pay him as customers pay shipment as well. This guy has no customer service skills and must hate his job or people in general. I just found out after talking to Headquarters that this is a franchise but they do not tolerate this behavior. Anyway, should you have a bad encounter with him, the tel no of customer service is 1 800 789 4623. They may not do anything about it too and decide to keep this rude man in business but if you can avoid him just do so. He is not worth it.. he states "We don't have the staff to tape your box, buy a tape and tape it yourself, nothing is free".Actually he is wrong, good customer service is free, taking nicely is free and being nice and educating your customers is free. He could have phrased this as " we sell tape here for a dollar and you can tape in that corner and bring it back to me". Im sure if he can only retire he would but I guess he needs to work by his own words and he must hate it and hate his job. I told him that in California, they actually tell us to leave the item and they would box and tape it. He then follows and says "Go back to California" and the previous lady was right about his rudeness and maybe he should go back to his country if he can't keep up with the customer service here in the US.. his address is 1245 Auburn Way Maria C read more

On May 24, 2017, I went to the UPS Store (#5829) to ship several souvenirs from my west coast travels back home to the east coast. The woman working there, Chandler, greeted me with a smile and asked how she could be of assistance to me. I explained to her that I wanted to ship the items from the shopping bags back home to the east coast, but that I did have some fragile items and wasn't sure how to package them and what size box I would need. I also gave her a price range within I wanted to stay to have the items shipped. Chandler told me not to worry - that she would be more than willing to help me actually package my items with me to ensure that everything was packaged safely in a large enough box. Well, Chandler went above and beyond. She carefully placed each item in the box for me and rearranged the items several times to make sure everything fit properly. She used foam peanuts and got me the perfectly-sized box for my items. She spent perhaps 20 minutes with me. During that time, she asked me how my day was, asked me politely about my travels, continued to smile, maintained respect for me and my souvenirs, and stayed very professional. When it came time for me to pay for the packaging and shipment of my items, Chandler gave me different shipping rates and arrival dates within my requested range. I chose the best option for me. I had a great experience at this UPS location. It was clean and organized as well. Chandler made the process easy and painless as I was quite overwhelmed with all the souvenirs I wanted to ship back. This company is very lucky to have Chandler working for them. I highly recommend this location and Chandler to others. read more

ZERO STARS!! The "owner" of this place is extremely rude and says customers are wasting his time. Prior to shipping a package to this store and having it held,I called and was told by an employee they would hold it for 5 days. I had the package sent and held there and went on the 4th day to pick it up only to be told it had been returned the day prior. I asked the young female employee how long they hold packages for and she said 5 days as well. So I asked why they returned it after only 3 days, she couldn't give me an answer. I called the next day to talk to the owner, and he said it was too bad there was nothing he could and that it was my fault I didn't pick it up sooner. I confirmed TWICE how long they would hold it for and both times was told 5 days. Owner proceeded to hang up on me instead of working with me for a mistake his store made. This man needs to not be in business with customers if all we do is waste his time!!! UPS CORPORATE, SHUT HIM DOWN!! read more

I couldn't have had a worse expeirence if I went looking for it!!!! I walked into this UPS Store and told the Owner/Manager Harsh Kalra I wanted to ship a big heavy printer and I wasn't really concerned about what it cost, just wanted it to arrive undamaged and could he help me. To make a long, long story short the printer was damaged beyond repair and my customer very, very pissed at me!!! I paid nearly $400.00 dollars to have it packaged and shipped and he screwed it up from start to finish. Did not package it correctly, sent it out on the wrong type of shipping, and put the insurance on the wrong box!!!! Oh and by the way if a UPS store ever screws up like this guy did don't go crying to UPS they don't care!!!!! I finally got a settlement check from UPS claims and didn't take it right away,( It's only for $400 and doesn't even cover the cost shipping. Was planing to take this moron to small claims court.). Well the check expired and he is no help in me getting another check. Keeps telling me it's in the mail. UPS wont talk to me and the UPS Store guy won't answer his phone any more. So if you call him and he doesn't answer he's still trying to avoid me. This won't even cost him any money and I just want my check that was issued to me with my name on it. DO NOT TRUST THIS GUY TO SHIP COTTON BALLS FOR YOU HE WILL SCREW IT UP!!!!!!!!!!!!!!!! read more