A very long overdue 5-star review for this particular UPS branch, as we're SO lucky to have Moises, Joanie, and the rest of the team here as our local store for everything from your everyday Amazon return(s) to professional printing to full passport and visa services. They are always super professional, patient, and personal. In an era when returns are frequent and our larger bureaucratic systems aren't functioning very well, it's so refreshing and so helpful to have the neighborhood care of Moises and his full staff. A major thank you on behalf of me and my family for all you do for us on a weekly, monthly, and yearly basis! read more

Moe, Cecelia and Joanie are the very Best!! They are always professional, kind, patient and go above and beyond for each and every customer!

Moises Lundie provided excellent service. I brought in an antique Swiss barrel music box from the 1800's to be packaged so I could carry it on the plane trip home. I was very nervous to leave the box there for him to package as it is a family herlome. With his reassurance, I left it there and returned 2 hours later to find that he had completed the packaging. He had photos to show every step of the packing process, wrapped the box with several layers of Styrofoam and cardboard and then placed in in another box for carrying. His attention to detail was so appreciated and everyone at the store was extremely friendly and helpful. If I am ever in need of packaging services in the area, I will return to this UPS store. read more

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Amazing customer service and polite intelligent staff. Very fast lines and always helpful.

Moses and the team at Carpinteria UPS have been helping me pack and ship my large paintings all over the world for the last 20 plus years. I have shipped hundreds of paintings with Moses, he deals with the complex customs forms in a highly professional and expedited manner, in 20 plus years no painting has ever been damaged. I have had whole exhibitions of at least 15 paintings large paintings shipped to the four corners of the world by Moses, at least 20 countries including, Perth, Australia, Shanghai, China, London and this week Dubai. I use Moses rather than full service art shippers because, the packages have never been lost or damaged and the smile and personal service are absolutely the best. read more

I called in to make sure the notary was there. They said after 1:00. Arrived at 2:00...no notary. I drove 2 hours out of my way!

Awesome phone call from Moses the owner of store today. The man genuinely cares about his business. He addressed the issue all is good. He is a very kind man who can't be in store 24/7 to manage employees. read more

Always have to jump through hoops how high do you want me to jump run to CVS to buy tape because you don't have when returning Amazon items. From now on I will drive to Whole Foods Ventura or Santa Barbara read more

Great local UPS store, always seems to be a familiar face behind the counter. Staff is helpful to get things done.

This store is highly recommended to package and send off your orders your mailing anything you may need to do?, send it off here the gentleman that work here and sometimes a young lady are very thorough and knowledgeable about this business five star bar none! read more

Absolutely incredible team! Everyone there is extremely nice and helpful. I needed important documents packaged and sent, with a return label, and Moises handled it like a pro. I got in just as the driver was leaving so he worked quickly and got my package sent out! When the receiving party lost the return label (poor organisation on their part) Moises was so caring and attentive. He was quick to help me find the best way possible to retrieve my documents. Honestly had such a great experience with them and I am so glad that this is the team I got at my local UPS store. read more

They charged me $5 for a small padded envelope??! These sell for less than 50 cents elsewhere...and for $1.50 at the post office. That's a 1000% markup from other locations?? read more

Friendly and efficient staff. If I need to ship packages I usually come to this location.

Good location. Plenty of parking. Staff is friendly and helpful. Have products that a home business can use. Easy to use for Amazon returns. Can copy, print, ship, fax & email, grab your mail, get documents notarized, passport services available and all under one roof. read more

This is in response to the store's comment. The FACT is I received a phone call from UPS and Amazon on 2/6/2023 that my package was delivered to the Carpinteria UPS Store. In addition, I received an email notification from UPS on the same day stating the same thing. When I went to the store to pick up my package, the clerk was DISMISSIVE and NOT HELPFUL AT ALL. No explanation of what could've happened to my package and instead helped the next person. You provided a detailed explanation of what could've happened to my package on this review but you didn't have time to explain this to me on that day? read more

DO NOT use UPS Store for copy purposes! I was in a pinch and had to use these guys instead of my local shop. They actually charge 3X more per black and white double sided copy than my normal copy shop does! I don't mind paying a little bit more but more but 3X MORE!?? And they charge you $3 just to take a USB drive and plug it into their computer. $3!! I'm embarrassed that I paid that much for black-and-white copies. Never again! read more

Moses is the man! Excellent service. He picked up a large painting from a home in Carpinteria for me. They wrapped it up so it would not get damaged in shipping. It was too large to ship by air so he made the arrangements to ship ground freight. The painting made it safe to me in Colorado. All I had to do was talk to him on the phone. He kept in contact to follow up on the delivery. Highly recommended. read more

The service(s) privoded are Excellent...Nortary Public, Mail Boxes, photo copying, package receipt! Mo, the Manager is Very Knowkedgeable about Shipping Internationally, and Customs Requrements, most important... A Full Sercice Operation, I am aLong-Time customer, will not consider leaving!! read more

Best UPS location! The manager Mo is the best there is; kind, accommodating, efficient, and so helpful always!

I'm a Carpinteria local and I visit this store on a weekly basis. The customer service is always fast and friendly and the owner, Moses, always puts customer service first. I genuinely love this store and could not get any of my returns, packages, or even labels printed, if it were not for Moses and his friendly team at the Carpinteria UPS store. Thank you, Moses for all that you do, we appreciate you! read more

Fast service, they moved the line through quickly. Glad they had an available notary public.

Great service here and knowledgable staff. Lucky to have this store in the community!

I've been using this local UPS Store for shipping and notary services for what seems like a decade now and I've always been more than satisfied with the speed, accuracy and consistency of their services. Recently, my home based business operation producing masks for Covid19 compliance came to a halt due to a shortage of label printer labels and my trusty Carpinteria UPS Store not only had some in stock but sold them to me at a fantastic price. I know selling their back up label printer stock isn't something they normally do but it's clear the Carpinteria UPS Store understands the needs of a small community and the importance of e-commerce as we forge into the 20s of the 21st century. Thanks again to everyone at the Carpinteria UPS Store. We'll make it together! read more

They lost/ misplaced my package, then when I came into their store to ask nicely where it could've possibly gone the gentleman in the back was rudely aggressive about tracking being late (it's been 3 days, it's still says their location). Then turned his attention back to talking to another associate. At this point I'm not even mad about the package being lost, they need better customer service/ employees who know how to talk to customers professionally. read more

I needed some last minute binding done for an extremely important meeting In the morning. I went in late in the day after I got off work but I was worried it wouldn't get done in time due to closing time coming near -- not to mention I had three, 95 page documents. I am so grateful to have had Moises help me. He got it done and was extremely kind throughout the entire process. He kept me up to date and though he was busy he made sure it was done after work. I really appreciate him. read more

I recently sent a vase to Denver. It arrived cracked, but in filing a claid I found out that Mo, Angel and Matthew DO care about their business and I got reimbursed along with the shipping costs. You guys rock! read more

I went in this morning at 8:35am and was astonished at how rude the opening employee was. I was polite and told her to "lighten up" as I walked through the door. We need ups in our little community but not her attitude. If she's had such a bad day to justify her rudeness by 8:35 am, she should quit. read more

Moses and the people that work here are genuine and caring and always help me with my shipping needs !! So happy to have this as my local UPS store ! read more

Mo and the Crew are superb at fulfilling customers' needs - waaay above and beyond expectations. I've had this account for 12+ years and one in Hawaii for about 5. When I've been away on extended stays, I can count on them bundling my mail and sending it to my temp address - without fail. Always a cheerful greeting, no matter how busy, never too slammed to help out. Very sincere personal service - always. I regard them as icons of Good Customer Service, especially according to the "10 Cardinal Rules of Good Customer Service". Definitely great assets to the Worldwide UPS Family! I have no qualms about recommending them for any job a customer can present with. Tell'em Wally sent you! read more

This place is awesome - if you do any sort of business that requires shipping you need to give this place a chance to make everything easier for you- I mail out dozens of items a week and this store has my address labels ready and waiting for me the minute I walk in the door -- fast, friendly and helpful this UPS store is the very best-- I think of them as an important factor vital to my success - I truly rely on them to assist me and they never have let me down- Big thank you to the whole team in this UPS Store In Carpinteria! read more

I want to give a SHOUT-OUT to the UPS store here in Carpinteria!!! I visited the store 2 times last week, Christmas week, each visit was met with a SMILE and GREAT service! The various services they provide to our little/Big community are so essential and if you haven't seen their greeting card selections....you are missing out! They have the BEST cards in town! read more

I go to this UPS store infrequently to return Amazon purchases. Nothing really outstanding or bad until this morning. I had two Amazon packages to return. I asked if the packages had to be sealed up. The worker said it depended. She scanned the first code, printed out the label, and sealed the package with it. She scanned the second code and said that I needed to seal the package. I asked her if I could use the stapler or the tape that were sitting between us on the counter. She said "no" and that she would charge $2.50 for the use of tape. I asked if I could use the stapler. No again. She asked me if I wanted a receipt for the first package. I said "yes" and she printed out the receipt which was on a sticker. I then ripped off the bottom half of the sticker receipt, stuck it on the second envelope to seal it, and got back in line. Just ridiculous and poor customer service. read more

I rent a mailbox here for business use. The staff is always friendly and on top of it. When I walk in, there is always a friendly hello even when they are busy. When I had a piece of mail that got "delayed" by USPS, they went above and beyond to give me a call the second it came in. The customer service is everything that is expected and more. Thank you Carp UPS Store. I look forward to continuing our business relationship for a long time to come. read more

I've had a PMB at this location for over 15 years. When I moved overseas for a year they would collect my mail and ship it to me monthly so I was sure nothing fell through the cracks. The team is always friendly and helpful. read more

Terrible service and overpriced products. I asked to ship some mail the most affordable way. The girl handed me a padded envelope. I put my belongings in and closed the adhesive. Then she says it will cost over $9 to ship! I tell her never mind, it has to be cheaper at USPS. She says ok. But it's still another $4.95 for the envelope I used. I said I didn't want to pay for that. This is really expensive for shipping just a few pieces of mail and a pair of board shorts. All in would have been around $15. Just shipping less than 100miles. I paid so as not to make a big scene, but inside I was telling her off. I went to USPS and sent a flat rate box for $7.50. I will never go back to UPS store. All they had to do was be cool and say "no worries", these are our prices and let me leave. read more

We have a PMB here, and the employees are always so helpful and friendly. (Also way cheaper to have a PMB here then at the UPS in SB). We've observed them as they help other customers (while waiting to get our bigger packages) and they always seem to have great customer service... especially when they have customers that aren't exactly kind. read more

One of the friendliest, knowledgeable and most helpful persons I've ever worked with at a shipment center. He goes out of his way to make sure you're getting exactly what you want and dos so with a warm smile. This is a classy operation no doubt!! Thank you. read more

Everytime I come to this location I am very happy. They usually have way shorter lines than the USPS which is across the street, and they offer both UPS and USPS services! They also are open until 6pm so you can get a package out later, even after work. The staff are very friendly and they have lots of boxes and packing supplies. Love this place when I am in a hurry and need to ship stuff cheap and efficiently. Manager is awesome! read more

Great place to get your passport photo taken and paperwork reviewed and mailed. Photo technology ensures the picture will be accepted and if there's something missing in your application they'll catch it! Good service. read more

I had an interesting shipping challenge. I contacted Moses and he assured me that it was 'no problem' and that he'd 'never had any problems.' He was 100% correct. He personally managed moving 160 boxes and artwork from my storage locker in Carpinteria to his UPS shop. He then packed and shipped (on several pallets) the entire collection to Minnesota (these boxes comprised an important archive of a business that's being donated to the University there. Everything was managed perfectly and efficiently. He even sent photos of the final pallets so I would know everything had been done right. I am so pleased to know that a person like Moses exists in our small community. He takes great pride in his service and reputation. Hard to find. Glad I found it. read more