Ended up in front of the UPS store after it closed on Sunday. Jesse, the amazing wonderful manager, saw me, opened up and allowed me to do my Amazon Return! I am soooooo grateful for his kind heartedness!! It would have been another week before I could have made it back to the store! Thank you Jesse!!!! read more

I have visited this store three times already, and I am completely satisfied, the store is very neat and clean, the staff are very professional, they have a listening ear, they look for the best value for your needs, the gentleman I have worked with are very knowledgeable, neat, clean, and focused on getting your job complete. The store is very neat and clean, well organized, they try to get you the best price for shipping...Thank you, Cinderella Sands read more

I left on an extended vacation and gave them my credit card on file for forwarding. When time for renewal came up, I sent an email, and called twice. My box was not renewed and my calls not returned. When I returned, I was told they "couldn't do anything ". read more

I came here today to return Amazon items. And to do several package shipments. I've shipped from one of the 3 stores PS, PD, LQ for a long time. Not alot but enough. But not anymore. The counter person was unhappy with me from the moment I walked in the door. I had several amazon returns. Admittedly, I'm not an expert on Amazon returns. But that's why I go to the store to help me. And it took me several times to return different items. And she was getting more aggravated as each time I came up to the counter. I told her I really don't know what i'm doing, and I said it must be hard having to deal with stupid people all day. I also asked her if there was some way I could do this differently. She told me I could screenshot all my qr codes in advance next time. That's a great idea and I told her so. The last item was two t shirts that were on the same return code. I showed her the return code and she said it was only for one shirt and then I stepped away from the counter and found that it was for 2. And when I took it back up there to show her she told me that I had not told her properly. I told her that I wasn't used to being treated like an idiot at this store. She did not seem to care. She couldn't wait to get me away from the counter. And when she handed me my receipt, she tossed it at me and when I said to her why did you toss it at me she said I placed it on the counter. I left that store and decided I would never go back there. I called the palm springs store, which is also owned by the same people to try and speak to the owner. The person at the palm springs store told me that I can't expect just to call up there and speak to the owner. That they weren't there - they're off doing things. She said I could speak to the manager of that store but the manager of the PS store could not help me. The conversation continued rudely. No message was asked for or taken. And I surrendered. And found a fantastic ship place in Palm Desert that handles all carriers. They were friendly and courteous and happy at work. And now I am happy too. The 2 stars were for the items shipping back to Amazon. read more

JENNIFER needs to get a personality check. If you're not happy with your job go find another one where you don't have to interact with customers. No hello, no eye contact just a plain loud rude "are you shipping or returning?" So rude. read more

Always EXCELLENT customer service,professional, reasonable, quick! beats waiting in line at Post office. love the friendliness too! read more

Jocelyn went out of her way to assist me in getting my emailed shipping label printed Fantastic customer service read more

I mailed a package from this location recently and I asked the woman behind the counter if there was an ETA for package arrival. She told me to go online to check and I explained that it didn't specify online. Without putting any effort into trying to look up where the package was going, she gave me a generic answer of within two weeks. Lazy employees; you're better off going to another UPS location where they're more helpful. read more

Thanks to Jesse my experience at the cathedral city UPS store was delightful. He was very understanding, helpful, amiable, and had all the patience in the world. Definitely will be coming back with any future Amazon book rental returns, fax, copies or prints! read more

My experience with this UPS store has been terrible, the long wait times (35 minutes) and poor assistance from the store associates has been experienced. If you can go to another store, do it. read more

Would recommend this business, the employees are always friendly and helpful. Went in yesterday to pickup mail, wasn't feeling well and Julio one of the employees offered to take my packages to my car. Really appreciated it. They always go out of their way to help. read more

I do not recommend this Store or the customer service of this Store. I brought in a box with a pre purchased label. All I needed was the box to be taped shut. After employee removed my pre paid shipping label to put in one of their sticky label envelopes, and just before he was to start taping up the box. Employee informs that there will be a cost of $1.00 for him to tape up the box. I refused and walked out with disbelief. Checked price for tape on Amazon. 660 feet of tape for $10.25 - I need approx 3 feet to secure my box. 3 feet of tape would cost less than $.03 I will not shop at any place that nickels and dimes their customers. Not only did this Store lose $.97 profit, but they lost this customer for life and everyone that I can tell. I truly believe in "shop local" but because of businesses like this, and customer service like this, I can see how and why businesses will be and are going out of business. They just don't see the big picture. Tight wad owners are to blame, and it is sad. One day our kids and/or elderly will have nowhere to work, because of services like this. It really is to bad. I recommend spending your hard earned money where the businesses appreciates our business. read more

Two visits to this store. First visit - I came into the store to get programs and posters printed. Jasmine helped me with a few issues in the formatting. After a 20 minute wait, I had my items. My wait was because of the printing time. I got great service, great prices and a very helpful attitude from everyone in the store. On Friday, July 27th, I sent two members of my organization to the store to get some items printed. This was a last minute printing job as my organization was starting its annual event. The staff helped my guys get everything printed. The staff was friendly, helpful and offered ways to save money considering the amount of printing. Floyd and Kent have a great store and great staff. read more

Awful service. I was not home for a delivery because I read the instructions wrong and missed that the delivery required a signature. The driver left a note that he would be there the next business day for a second attempt. At the end of the day I receive an email that I have to go into the branch to pick up package. Annoying because I had been home waiting for package to arrive. I called the branch and asked why the driver didnt come back for a second attempt. It became clear that UPS has no set policy for deliveries. The lady informed me that they usually try to deliver 3 times but its up to the driver. I asked if they could attempt one more time she refused to help and said I have to call corporate. I called the number she provided and they were able to set up the delivery for the next day. My package never came the next day. Turns out corporate never made the change and just waisted my time. I feel that there is lack of communication and responsibility. At the end of the day I am a customer and was jerked around. I stayed home Monday because of the note that the driver left. I stayed home Tuesday because corporate assured me the package would be delivered. There is no protection to the customer. read more

They made me wait outside in 91F for 11 good hot minutes prior to opening door. Not nice or courteous. For the most part one lady in there is super nice and courteous. The others are just there. No motivation to work or care for people. Very sad Dear owner. Thanks for replying to my review. Yes I did arrive early. I had done that in the past as well when I'm visiting this town dropping off packages for my parents but at least the lady smiled and let me enter the store and wait until 8am to "open" the register. This one looked at me 3 times. Ignored me. You're absolutely right though. I entered to store 0802 and left 0803. It's nice to know you can spy on your customers through the cameras. :) Thanks for the apology. I will change my 1 star review. Have a cool day. read more

I arrived today 5.59 PM and they closed the door in front of me !! I said it is 1 minute before 6.00 PM and the women told me it is 6.01. Unbelievable. I will make sure that I will never return to this place!!! The worst customer service I have ever experienced with a UPS store read more

Kent promptly responded to a misguided inquiry. His attention and follow-up were exemplary!

Helpful staff. I got a mailbox there. Would be nice if they were open just a little later during the holidays though. I can access my mail, but if something is too big and I have to get it from the staff, it's hard to get there during the week. read more

Deplorable customer service, the woman working at the front desk on March 7,2021 has no clue how to do her job, was not helpful in the slightest, was rude and discourteous. Avoid this location at all costs for any UPS service needs you might have. read more

Price Gouging! I just shipped a package that was $30 more than the gift itself. And if that wasn't bad enough, it takes a week or more to get there at that expensive rate, and that didn't even come with a guarantee that it will get there by then. I am mad at myself for not grabbing it back and walking away. What an expensive lesson I learned today. I went for convenience and it cost me big time. Never again! read more

Horrible service horrible attitude completely way over charged prices just print out one copy from an email over $3. Do not go to the store very very very bad read more

Love this store- They really are print experts and the turn around is so fast. Friendly and professional!

Poor customer service. Seems like everyone always has an attitude and hates their job. I've been to this location several times and they are the same every time. read more

Wow!! All I can say is the woman working the counter this morning (3/31)around 9:30 am (long reddish hair) is way unhappy with life. Not a greeting, not a smile, and nothing but a terse attitude. I almost took my package and walked right out the door to find a different location. I don't recommend this location and I won't be back. read more

Not only are the staff here wonderful, but they treat everyone with kindness and respect. They were helpful to me, just in helping to get my packages ready, and walking me through the process of getting something sent out. Additionally, while they were helping me, I witnessed them go above and beyond to help another customer access something from email and get it printed and sent away. It was not a straightforward process, and they could have just said, "you're not ready so come back when you have it" but they didn't . They continued to help the gentlement until the issue was solved. Every time I've been in the store, I get the same friendly and kind help. Will return! read more

5 stars for Jesse, amazing, helpful, and very knowledgeable, goes the extra mile to help each time we are here, come for Jesse!!!

Just wanted to say great the staff is at this this location in DHS. Every single one is always friendly and smiling, and they always greet me by name. Brittany is the best, she always grabs my packages right when she sees me walk in, unless she's helping some one else and then she still gives me that great smile says hi. This is the best place to have a PMB, plus they come up with some awesome creations in the print shop! read more

The team here at this location led by Jesse couldn't have been more helpful during a very difficult time. Recently suffering the loss of a loved one I had the daunting task to ship some of their precious belongings across the country, Jesse was my go to guy here, he took the lead and managed my shipment perfectly, he and his team packed my items with extreme care and everything arrived in perfect condition and on time. Jesse's professionalism and compassion gave me peace of mind. If u need items shipped Jesse is the man.  Thank you Jesse for all your help, it was a pleasure. read more

Floyd was very helpful and friendly; he even sang along with the song on the radio as he received my packages. This is my neighborhood UPS store and people like him keep me coming back! read more

The staff here are always so eager and willing to help...and patient when you have questions. To Jesse and all the staff here, Happy New Year, you're a great bunch... read more

I went in to the UPS store in Desert Hot Springs a you weeks ago to help my dad with some legal paperwork. We needed a notary public and we got a gentleman named Nick to motorize our papers. Nick was such a great employee and such a kind person, he helped us with all of our needs and he was very professional and helpful. He went above and beyond what most people would have done in thus situation . He is great at his job and he even held the door open for us. People like Nick are hard to find nowadays. Keep up the good work Nick we really appreciated you. read more

I spoke with a girl over the phone and she kept mumbling curse words...she sounded annoyed or worried. Situation could have been handled better. Upset this was my first experience after moving here read more

Made a dumb mistake and showed up about 5 mins after they closed was told by a lady worker th why we're closed but Jesse came and saved the day because he had asked if it was a amazon return and I said yes it was and he had scanned the barcode and printed my tracking all under 1 minute. I will go back because of Jesse thank you! read more

A horrible service a Hispanic employee gave me the worst service, when I spoke to her I grab the phone and she did not answer me, I asked her something and she answered me vaguely, it seems that she did not like me, I am also Hispanic, but I never return to this place, I paid to be mistreated, read more

Asked for a piece of tape for UPS Service I bought and paid for there, told me it was $1.00, bought a roll of tape for $3.00 there. Won't be back just because the charge to tape on a label seemed a little ridiculous. I won't be back. read more

Worthless. Had a package sent 'hold for pickup' at this location. Got an email from UPS saying it was there. Went to pick it up, was told it was not there yet. Went back 2 additional times, told the same thing. I then find out that the package is being returned to shipper for not being picked up. Staff also has no concept of follow up. Take your business elsewhere. read more

Very great staff. Today i had to go in with my 2 roudy kids and my husband to do a signature and email a contract back to my attorney and Floyd was AMAZING! He made us feel very comfortable wasnt bothered by my cranky 2 year old or my 4 year old who wouldnt take no for an answer. He did my signatures and emailed my documents all the while being very polite! read more

All I can say about the staff here is that they are one confused bunch. Took my direct tv equipment to be mailed back and what fiasco this experience was. Shakira, and Jocelyn need some additional training. Wouldn't trust them with anything of importance. read more

Great store with a friendly staff. They print documents and mail them. No problem! It's like having office help whenever you need it.

This location is easy to find and centrally located. The staff is efficient. Only ever seen women behind the counter, so they probably got rid of the guy (see other review) where he didn't know a jump drive from a photocopier. read more