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    The UPS Store

    3.4 (45 reviews)
    Open 8:00 am - 6:30 pm
    Updated 2 weeks ago

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    9 years ago

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    7 years ago

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    9 years ago

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    Local

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    13 years ago

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    14 years ago

    Dottie was incredibly helpful in helping me ship a package and then fixing a billing change! I really appreciate the help! thanks!

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    Review Highlights - The UPS Store

    The are always so kind and helpful!

    Mentioned in 2 reviews

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    United States Postal Service

    United States Postal Service

    (84 reviews)

    We recently placed a mail hold while we were out of town for two weeks. We did this online, with…read moreconfirmation that all of our mail would be delivered on April 24. On April 24, we received 3-4 pieces of mail. Knowing this could not be possible for the duration we were gone, I attempted to contact this post office on April 25, to see where our mail was. Per my cell phone log, I called the post office between 10 AM and 2 PM TWELVE times and every time the phone rang until it went to voice mail. Not one employee picked up the phone in 4 hours. The held mail was delivered on April 25, only a day later than the requested date, but what is so hard about getting it right? This is not the first time this has happened to us. Not to mention other poor service from this post office (full mail bins, mail returned as "undeliverable," non-working kiosks, etc.). And not one person could pick up the phone? I hope the ringing drove the employees crazy. Typical government entity. Any entity w/little to no competition is a recipe for poor service because they don't have to improve. And the employees act like they don't care. But keep raising those postage prices! I've been using UPS for sending packages as I want to give the post office as little business as possible. Do yourself a favor and avoid this post office if you can.

    Rude customer service. It's like these people never learned any social skills. They were not able…read moreto resolve my issue, and then told me I can go to any other post office....why would I do that?? This is my local post office. I will need to come back at some point. Also there is a wheelchair accessible button (the button that opens the doors) leading into the building at the door shown in my picture, but then not another one at the door leading to where you actually go to get any services...which is just inside to the right. If this is a public service, they need to do better so they can serve everyone. One star mainly because I cannot leave 0 stars.

    The UPS Store

    The UPS Store

    (35 reviews)

    Sean, who works at the UPS store is amazing, he helped me out so much with what I need to be helped…read morewith. He was so amazing and so thoughtful, not to mention he knew his way around the store, and was beyond friendly when I came into the store. He was so helpful and he is a prime example of an excellent employee. He makes this UPS store great, he made it vibrant, enjoyable, even in the little time I was in there. We need more people like Sean working everywhere, I hope he gets his praise and raise in his future endeavors.

    I'm conflicted on this one! This place could be a 4 star rating for the most part…read more We've had an account here for over a year and some days there's an amazing girl who's friendly and helpful. Sometimes one of the owners helps you and, even with a bit of a language and culture barrier, they seem happy to have you there. But they have one particular guy, who is there most of the time and he looks mad, unhappy to be there, he's often rude and simply unfriendly. Now if this was a free service, fine. But this is a rather expensive service to have, so you expect to be treated well, like you're appreciated. And I'm never one to call for someone to be removed from a position, but at least deal with the attitude, as it constantly makes me consider driving to a farther location just to feel better about where I do business. Hopeful that things will change and have suggested it in the past, but after 14 months, sadly I'm afraid we're stuck with what we've got. The service they provide is good and consistent, just the customer interaction is not always great.

    US Post Office

    US Post Office

    (62 reviews)

    I needed to drop off a prepaid package but had to show the code on my phone. When I walked in there…read morewere 5 people ahead of me and I thought - this is great, I'll be out of here quickly. No such luck! Turns out there was only 1 person working behind the counter and apparently a high maintenance customer with her. After about 15 minutes a man came out, asked if anyone was picking up mail and helped one of the people who said yes. Then he disappeared into the back again without helping the other person who was picking up. After about 15 minutes more another man came out and managed to help 2 people while the lady was still helping the 3 people crowded around her window. Then it was my turn and the man who helped me was very apologetic about the wait. His name was Ayman and he labeled my package and sold me stamps in under 5 minutes. I think its funny that after every transaction they have a rating system where you pick one of 3 options about your experience. I rated him the best because it really wasn't his fault. As I was leaving I noticed two other men had come out to help the long line of customers (consistently 8-10 people). I guess they all take lunch at the same time - early. This location has PO boxes, a self serve kiosk, and greeting cards and mailing supplies for sale. They're at the end of the strip mall but parking really isn't an issue. Just make sure you have plenty of time if you visit this location.

    paid and shipped my package with the proper address however mysteriously my package didn't get…read moredelivered and got alll the way to colorado from texas to be "returned to sender". this was an outfit for a wedding that I was attending, which forced me to buy a new outfit and new shoes because the incompetency of the mail carrier. I went to my local post office, which I shipped it from and they told me that there was nothing that I could do except for it to go back to Colorado and discuss it with the location that made the mistake . I left my local post office and called the Greenwood village location to speak to a lady who confirmed the mail carrier made a mistake as the normal carrier was on vacation at the time of the incident and was unsure what transpired. The notes on the package stated that the person the package was mailed to no longer live at that residence and there was no forwarding address. However, my in-laws have lived there for over 30 years and still live there today. I was directed to go online and file a claim, and that it would get forwarded to one of the offices in the area for review less than 24 hours later claim denied no refund even though they have acknowledged their carrier made a mistake. All I'm requesting is the refund for the $19 in shipping that I've paid although it caused a large inconvenience and I had to spend money on Shoes and address for the wedding.

    Office Depot - Entrance to Office Depot. Huge parking lot.

    Office Depot

    (37 reviews)

    $

    Never in my entire life have I felt so grateful to a corporation as I do about Office Depot. I…read morebought my laptop with them about a year ago and got great service. Earlier this week, I dropped that laptop and damaged the hard drive. I went to Office Depot and found out it would cost quite a bit to fix--it might not even be worth fixing. Just then, my cell phone rang and it was about my terminally ill sister--they believe she only has a few more days. At that point, I started crying and told the employee I had to leave. I'm sure he overheard some of the conversation. The manager came over because I was upset. I told him it wasn't anything to do with the store - the employee was really great--this was a personal problem. He said he didn't care and that I wasn't leaving his store upset. He took my broken computer and gave me a brand new one. It's a better computer. As I write this review, I am in tears because I still cannot believe he did that for me. I can't express how much his gesture touched me. I will be loyal to them forever and I want everyone to know what Office Depot is about.

    I went in for my TSA Pre Check appointment & the directions clearly state to bring your state ID…read more(see photo) so that's what I showed up with. The clerk Sharon helping me chewed me out even though I showed her the text stating it only says to bring your state ID. Like literally yelling at me in the store with other people around. Such a humiliating experience. Sharon is a very unprofessional & rude employee. I 1000% recommend NOT coming to this location especially for TSA pre check.

    The UPS Store - shipping_centers - Updated June 2026

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