The person who was there when I need to scan some docs didn't even bother to help me at all..not very helpful..

The owner of this store, an older Korean man who refused to tell me his name, is absolute trash. I came here to drop off a textbook on a Saturday around 3:45pm. This store is supposed to close at 4 so I figured I was okay on time, especially because it would be a quick transaction. I pull into my parking spot and see him locking the door and I asked him to wait because I have one drop off he said no and he had an appointment to go to. I tried explaining to him that this drop off was time sensitive and I would be charged a late fee if I didn't send it out today. He shook his head no, said "dont matter" and proceeded to walk to his car. Goes without saying but I'm never coming back. I'd recommend the UPS Store on Del Amo and the 605, much friendlier staff who treat customers with respect and dignity. read more

New owners! Friendly customer service. Place is lot cleaner and service is faster than before. Definitely will be coming back.

I had difficulty with a return shipment for Amazon. The senior staffer/manager/owner was hostile and unable to focus on resolving the issue. I needed a large box to return a number of items with a single Amazon label. I put my items on the counter. Due to an initial misunderstanding, the staffer did not include eight smaller items when he filled and taped the box for shipping. When I asked him to add the missed items, he lectured me about Amazon returns and insisted that I could only include ones covered by the specific label. As I had explained, I understood Amazon protocols. I showed the staffer my printed copy of the Amazon's return order that listed items I wanted to add. He did not move to add them. I carried the box to a table, untaped the top, rearranged contents to include the additional items, and resealed the box for shipping with UPS tape I had to buy. read more

I had an online print order for this store and they never fulfilled it. They didn't respond to my phone calls or emails and also ignored corporate UPS when they tried calling for me. Ended up going to fedex office. Either they are out of business or they don't care about having a business so don't bother coming here. read more

Didn't open at posted time, which tells you all you need to know about the reliability of this location. There are three of us out here wondering what's going on. Like me, I'm sure the others had to plan their schedules based on the posted hours. Planning to go to the one in Cypress going forward. read more

Their customer service is exceptional. I was able to do what I needed quickly and efficiently. Staff is nice and quick to help.

Horrible service, walked in at 5:55pm and they said they were closed. If you close at 6 you should close at 6. Not a good way to keep customers here, very unprofessional and not coming back here. read more

I went in there to drop off a mail at the mailbox. It was a pleasure. This place recently changed owners & I met the new owner (Brijesh) as he was there late in the evening wrapping up some of the upgrades to the business. Very nice gentleman & I'm sure he'll be great for this neighborhood business.. read more

I'd like to give 0 star. Go get their service if you want to pay EXTRA money. You will pay for 4 oz amount even though your package is actually 3oz. read more

So disappointed in the system UPS has set up. I left specific instructions to text or call once arrived because I'm located in a gated community. Then three times in a row the "not-in" papers were left outside of the gated community. I tried to picked it up my package at the nearest UPS location but the UPS employee whom I spoke with informed me that it was being sent back to sender. If only UPS would encouraged their employees to follow specific instructions I would've received my package the first time instead of giving me the run around. read more

Under new ownership, and the service is excellent! Friendly, and great customer service. I come here regularly for business shipments and notary, and am a happy and satisfied customer. read more

The Korean owner is rude. Bad service , bad attitude, gives Ups a bad name! Don't go there if you want to get treated badly.

Needed a last minute notary and this place was right down the street. In and out in less than 10 minutes, and reasonably priced. Talked to the new owners who were super friendly. I'll be back to use this store for my shipping and packaging needs. read more

Great services under new management...! They are very helpful and proactive. Thanks to Brijesh for helping me out.

I love the new owner and his attitude. I come here often to drop off my next day air packages and it's always quick. The team is working hard to provide the best customer service. Keep it up. read more

NEVER NEVER EVER going to this place again. The manager is this grumpy Korean guy named Jay. I'd never shipped with UPS before, so I asked him if I could drop off a package. He curtly replied "put it on the scale." I said... um but it's prepaid... And he scolded me, "I KNOW! I have to weigh it!" And I was so surprised at his rudeness. I didn't know he had to weigh it! I also had another poster tube I needed to ship and USPS was closed on Saturday. I asked him if he could tell me how much it would be to ship. He fiddled on the computer for a long time, but he seemed in a slightly better mood once he thought he'd make money off me. I gave it to him to ship UPS ground. I checked the tracking # the following friday and found out he had only PROCESSED the order Wednesday, and it left his place on THURSDAY! What was it doing there for so long?!??! I would rather wait the extra days to go to USPS and pay less and have good service/nice people. This guy is a total jerk and NOT a good rep of UPS. read more

Absolute worse customer service, the manager is a total idiot and he freaking cursed at me. He said the word f*** to me. Wth type of service is that?!?!? I was shocked. I had a package dropped off there as an access point from a customer service station and I showed up with my ID and they were trying to tell me that they didn't have my package. It was on the freaking counter right behind them. I had to call UPS and put them on speaker phone and then show them the UPS tracking website before they even partially believed me. Then the manager tried to tell me that it will be there tomorrow. How is it gonna be there the next day when tracking shows it's there now??? The employee found my package and apologized. The manager said, "Oh UPS corporate f***ed up." Are you seriously kidding me??? I feel sorry for the employee. That manager was ridiculous. read more

Rude older guy. He doesn't help at all and is just rude. Was having a great day until his rudeness really ruined it. Take the effort to go to another UPS store it would probably be more worth it read more

The UPS Store - Warning: the grumpy korean guy who works here. Beware - Shipping Centers Near Me - Cerritos, California

This place is under new management. The owner and his new staff are reall nice and kind. Friendly service in and out quick. They have Notary on site and do International Shipping as well. read more

This is based on phone service. I called to ask a quick UPS question. Man answers abruptly says "UPS". That's it. No "Hi! Good morning, UPS..how can I help you?" So that's to start. As soon as I said something about the UPS IN Moore street he starts yelling "wrong number, wrong number...5-6-2...5-6-2!" Mind you, I KNEW what store I was calling, I just had a general UPS QUESTION. he hangs up. I call back. Sent me to VM. Asshole. read more

WORST CUSTOMER SERVICE. I came in today to ask a fairly simple question about the delivery status of my package when I was RUDELY told by the store owner that this place was NOT the place to ask a question like this... WHAT?!?! either change the name of the store so that it doesn't include the company that is providing the service of delivering my package or PLEASE redirect me somewhere or to someone who can help me... instead of rudely making gestures indirectly telling me to piss off. Needless to say, if you live in the Cerritos/La Palma/Artesia area and are looking for a delivery service, this place is not the place to go. I had the worst experience, and they already managed to ruin my day. I WILL take my business elsewhere. read more

RUDEST CUSTOMER SERVICE EVER!!!!!! AVOID THIS LOCATION!!!! Angry Korean man says 'what?' instead of Hello, how can I help you? I told him I had a return and walks over to one side of the counter and I proceed to follow him. Then he decides not to say anything and walk to the other end of the counter and gawks at me to come and he says, "Come over here! Put it on THIS scale." Confused and walk over and I proceed to follow his directions and put my return package on the scale and I mention to him that I have a return label, not knowing what he was doing. I also ask him if he had a label sleeve to put my return label onto my package, and he says, "Yeah, but next time seal your package!! I can't send the package open!" I told him that was going to be the next thing I ask if they could do since I didn't have any packing tape to seal my return. I didn't think this would be an issue since they are a company that specializes in SHIPPING!! He gives me a snarky response like I offended him in anyway and says, "I process over 200 packages a day!! I know how to mail this package and you need to seal it next time!!". Needless to say, I walked away shaking my head pretty upset. I'll be filing a complaint with UPS on this store... read more

Brought in an Amazon return. Guy tells me to get an envelope behind me to stick the item inside. I grab one. He prints out a label and sticks it on the envelope. As Im about to leave he tells me I owe $1.77. I ask for what and he says its for the envelope. I let him know he NEVER said I would have to purchase it, NOR did he let me use the envelope I HAD MYSELF. I inform him he should NOT be charging customers for things they did NOT choose to purchase. By then he had already affixed the label and removed the sticky tape on the envelope from HIS store so it was "used". I again told him it was discourteous to tell a customer to grab an item and then charge them for it without giving them the option of purchasing it. No apologies. No explanations. Nothing. I should have refused to pay, ripped off HIS envelope and used mine, but there was a line behind me so I COURTEOUSLY left but wanted to share with others so you don't get charged when you HAVE YOUR OWN ENVELOPE. read more

Rude to the core! All I needed is a little tape and the older non gentleman throws a fit about it. No courtesy whats so ever. I am not saying its his job to put tape on my pacakage but there is a way to tell it to a customer than displaying an angry face and being rude. If you don't know how to treat ppl, don't do business! if anyone wants a shitty start for the day, be at his store no later than 9.00am! Actually, I take it back ! Any time is a bad time! Rudeness servered all day if Papa is in the house! read more

I think I'm nice for giving this place two stars. Two stars, simply because things get done and they get done accurately, at least for the things I had to get done here. Now, let's get to the customer service thing that most reviewers' have mentioned. I must say that I agree with the majority on here that the older man (supposedly the owner?) doesn't have customer service skills. There is no hello. The way he responds to questions isn't all that nice either. I'm not sure why, but apparently one of the reviewers has it figured out, stating that we're ignorant and that he is simply just very old school Korean. Old school Korean? I'm sorry, but you can't expect people to be okay with what you consider to be old school Korean if they're not Korean, not familiar with what old school Korean is or aren't in Korea. The last thing is the key here and before people get into a huffy about me saying that, let me just say I've met many Korean owners/managers/employees who don't hold the same attitude/persona as this guy at UPS. If you're going to work with people, you're going to have to at least pretend to be a people person, from the stereotypical US perspective. If not, you're going to look bad under most people's eyes. Just because you're the boss/manager/owner doesn't mean you have the right to act as you please, even if you feel you're entitled to do so. I mean if you're going to give the vibe that your customers are a nuisance, why choose to work in a customer-oriented industry in the first place? P.S. The younger employees are nicer, although one particular one did give me a "duh" type of look and response when I asked him a question. Meh. read more

I'm not here to make friends with people so I don't know what people's deal is here on yelp. I come with my packages either already labeled ready for scan and leave. OR Come with my package sealed with address on box. The old guy doesn't seem friendly, but he does his work and quoted me prices. The younger guys do the same but just look nicer while doing it. I've had no problems shipping my Amazon stuff or dropping off stuff. read more

Very very rude Asian guy that works/owns this place. And I'm Asian too!! All I was doing was dropping off an Amazon return. Plus this UPS is hard to find in the strip plaza. It's actually facing Carmenita Rd., so around the east side of Ralph's. Next time I will just drive the extra ten minutes to the UPS store on Lincoln in Buena Park. read more

Owner will bill you for breathing if he could. Even though I had a pre-paid bar code from manufacturer, he would not scan. Told me to use computer to print on my own. When I printed he charged me $2 per 5mins to use computer and $.20 per page. After that I had to pay my own packaging. When I told him manufacturer tells me in website to just drop off, he said I am not a UPS store. He replies with one or two words and it's hard to understand. So when you asked the same question again he just gets more rude and talks faster. He'll just walk away, ask for next customer and mumble to himself. Completely unprofessional and rudez read more

absolutely horrible customer service! this place is so bad it makes a trip to the DMV seem like dinner at Mastro's! My wife went in to drop off a box, it was slow, there was no one else in the store, the person working the counter gave her attitude and told her next time she needed to tape the box herself next time (we didn't have any tape handy and it's never been a problem in the past). He grudgingly accepted the package and taped it up. I went in, i had been waiting in the car, and asked him what the issue was. He stated they can't take the liability of taping boxes for customers. This was a bullcrap excuse because he didn't tell my wife anything like that and just gave her grief. read more

This UPS store is much better now. Not only do they have a new owner but they've also added extra services like shredding , USPS shipping and stamps. Their prices are very competitive. If you want something done quickly with very friendly service, this is the place to come. Definitely recommended. read more

Came to this store to get a few notaries and the new owner was very helpful and friendly. Stayed open late to insure I made my deadline!

Ok I am doing this review as I sit here at the US Post Office parking lot. This review could NOT wait. Let me say, F* this place! I went in to send out a package. As I entered, a older Korean guy is at the counter. I feel the rudeness coming off his person and received no greeting. Anyways I ignore it and tell him I need to send this package out but need a small box. He said, ok and takes one step then turns around and say its going to he $6.00 for the box. Uh are you f*in kidding? Are you smoking kimchee instead of eating it? Don't get me wrong, I can afford $6.00 but come on. That's ridiculous. So I left went to the US Post Office and got a free box and sent out my package for $5.80 with insurance and a tracking number. Oh and I got a friendly service with a smile. Cerritos Residence, please stay away from this place. Please. We don't need this kind of business in our City. Oh and for the rude Korean guy, pack up your store in the $6.00 box and get out of our City. We don't need your business. F* this place!!! read more

The reason people give this place bad reviews because the owner (old man) is not very nice. He does not greet you while you wait or even if you are the only customer, he does not make eye contact with you. He never says thank you. People who give this place 5 stars are probably paid to give 5 stars. And one reviewer said that she was treated nicely probably because she looked Korean, I think that is probably true. read more

worst customer service ever. the old bald korean male owner is rude, impatient, and does not even make eye contact. ln the middle of assisting me he disappeared and wouldn't come back until i called "uh..excuse me?" his fees are ABNORMALLY HIGH, makes me doubt for a second that he tries to SCAM people. UNUSUALLY EXPENSIVE service paired with WORST CUSTOMER SERVICE, not a good combo. I was in a rush to leave for work so i just say forget it. will NEVER return to this store. the younger male employee is no better. no customer service at all. he acts like he HATES his job. this store is sad. read more

No customer service at all. They will charge you for a pen and paper if they can. Do not go here, go to usps instead!

So I dropped off my package on 11/23/16 to a UPS location by my house and somehow it got transferred to this location in Cerritos. It is 1/19/17 almost 2 months later after tracking my package it is still sitting at this location. I try calling UPS customer service or corporate and they keep telling me I have to contact the direct branch. I contact my branch where I initially dropped it off at and they say it got transferred, please get in contact with that branch. No one wanted to give me the phone number to Cerritos due to company policy which I think is ridiculous. Based on the reviews here on YELP I don't even want to deal with this branch, owner, or associates. 2 months to deliver a package and who knows if they even still have the package? Gives UPS a bad name. Avoid this business unless you like shitty service. read more

I'm new here to this city and state and customer service is NOT a priority here....at least not with the older guy who also does the notary. I've used their fax services 3 times, no problem with the young guys. When I went there to get my documents notarized, the older man was called out by one of the young guys and he never even looked at me, grabbed his notary book & nearly slammed it on the counter to write down my info off of my DL. (the younger guy instructed me that I will need to have my DL out.) I thought to myself, "wow. no hi, welcome or whatever. He either doesn't speak English or is in a bad mood.) I said nothing & waited patiently. After giving my thumbprint, the older man who seem like he was rushing writing my name & address down, INCORRECTLY wrote on the affidavit the reason for the notary. When I pointed out that it was incorrect & tried to show him carefully that my documents are 7 pages long & the correct topic would be found above the continuing page, he CUTS ME OFF and INSISTS that he's correct. Oh, he DOES speak English. This banter went on back & forth when I finally stated that I will just go somewhere else, he shouts, "okay! okay!" and then writes up a new affidavit CORRECTLY. Seriously? You argue with your customers??? When he stubbornly refuses to stamp MY DOCUMENTS & instead states that his copy of the affidavit is sufficient enough, I had an uncomfortable feeling & contacted the Board that I was sending my documents to right in front of him to check if that would be acceptable. Afterall, I'm not going to waste $131 to submit my documents & it being rejected because this old guy thinks it was unnecessary to notarize on the dotted line of my docs & instead, use a separate affidavit of his. Ready for more? When I told him I will need to wait until I heard back from the Board & wait for their answer & will have to return, he just shouts, "OKAY! I CANCEL!! SEE???" and RIPS the affidavit twice & throws it down! What???? Is he crazy??? I'm NOT ever going back for ANY services. This isn't 'OLD SCHOOL', this is 'PLAIN RUDE'!!! read more

Took care of my package efficiently and competently. They also have a notary service available at this location.

Find another UPS Store. The older man working there is so rude. He has so much attitude. He isn't helpful at all.