After having come here at least 10 times over the past few months, I feel like there's enough consistency to post an update. The customer service is better. Though I rarely deal with the older gentleman, the younger guy's attitude has vastly improved and I get a smile, "hi, please, and thank you". I rarely have to wait to drop off packages, and am in and out in a snap. Granted, I tape all my labels on, close up the boxes up before, and it's ready to go. Nothing I've shipped has ever gotten lost, missing, or any issues, so that's definitely a positive. So overall, I don't have an issue coming here any longer and will continue to do so. -------- This place is close to my house, and that is the only reason I come here. If I'm going further and another UPS store is on the way, I always choose that option. The owner and his son have the worst attitude. There is a constant eye roll and tone coming from the younger one, as though I am majorly inconveniencing them by dropping off my packages. If you don't want to be here, sell the shop and find another business to buy. Don't take it out on your customers. read more

I believe there is a new owner (Brijesh) of this UPS on South St, Cerritos, because I've seen a different man than from my previous visits there and he greeted me and was friendly to me, and also the employees have been very helpful which leads me to believe that there has been some re-training. My latest visit was just this week and Jaase helped me with getting something notarized and she was very courteous, thorough and efficient, and I also needed a copy of my originals and she made it for me and processed my payment - in and out in 10 minutes. Overall 100% satisfied with the customer service. Brijesh, please take note, your employees have all been providing exceptional service which will give you repeat customers (such as myself) - it's the old saying, Shadow of the Leader. Great job, you should be proud! read more

RUDEST SERVICE EVER!!! DO NOT COME TO this Location! Came to drop off a package at this location since it's close to my job. The Older Asian Man that is there is beyond rude. I think it's time for him to retire. read more

How are they still in business? Definitely got the run around. Poor customer service and quality assurance. Tip...if for whatever unfortunate reason that your package gets dropped off here by the driver for pick up, and your name isn't on their dry erase board (useless), insist on checking, double,triple checking. Had to drive to a different location to find out that it wasn't there, only to come back to the same location. My package ended up being at this location after all. And 'Yi' was too lazy to write my name on the roster for pick up. And the young man working the counter was too lazy to look further than a 3feet radius. read more

Because 0 stars isn't an option, I have to give this place a 1. I dropped off my package on 11/14 to be returned and they didn't process my shipment until 11/19. The store itself is not busy and I don't know why a return package would be sitting in store for 5 days. Bad customer service coming into the store, the workers were rude and unwelcoming. Just terrible experience overall. These people are a perfect example of bad service, congrats! read more

I've been here twice and had bad experiences both times. First time was to send a box out, second time was to buy stamps. Both times I just walked out. Plain and simple, the owner is always in a bad mood and does not understand what friendly, courteous service is. It seems like he's always on tilt, and other posters have written the same thing. I'd recommend you stay away from this place. read more

I have had previous good experiences with a younger male employee...very friendly and courteous. That all ended today when I drove over in the rain to drop off three packages. I had to wait several minutes for someone to come out after the door chime went off. When the older man came out, he was very rude and just started yelling "Nope! Nope! Nope!" when he saw my boxes with prepaid postal labels. (I was going to ask if they could deal with those or if I needed to take them to the post office, but he started rudely yelling before I could even open my mouth to ask the question.) At that point, I figured I'd just pay to have the post office ship out my other packages since I was going there anyway. Their automated package kiosk is always ready and doesn't have the attitude that this guy did. Moral of the story: Hope the younger guy is there to help you. read more

The older Korean gentleman is ignorant and rude. The younger Korean guy is also ignorant and rude. This store has no customer service experience that you get from other retail shops. ====== Actually, I would rather goto Package2Go on 183rd St. The Korean ladies there are far more friendlier and easier to talk to. read more

What's the point in going to a ups store when they have no ups envelopes. I had to drop off an amazon return and when I asked for a ups envelope the older gentleman said we don't carry those you will have to buy one. Umm doesn't the sign say ups store??? Worst experience ever. read more

Worst ups I've ever been to. Just had to drop off an amazon package that's already been prepaid from the return label and I asked the worker there (chubby Asian guy) if there was a drop off box and he ignored for a few seconds and said one second. I just took off and decided to take my package elsewhere. read more

A second day letter packet to Chicago will cost you WELL OVER $20 at this store. They charge $10 per "your" signature on notaries. Needless to say, it'll be wise not to take your escrow papers with some over 100 signatures between a couple of signers. Once, I took a pre-addressed UPS packet to the store. The older gent recognized the item as I was approaching the counter, got it off my hand, scanned it, handed me a receipt and turned around and went back to what he was doing before... while not making a single verbal nor eye contact. Of the few times I went there, the only smile I witnessed from the older gent was on the photo of the wall behind the counter. The younger employee, while somewhat rigid, seemed to care more. read more

I haven't Yelp'd in a few years and, while I have been meaning to, I was motivated to return now because of a recent experience I had at this UPS Store. My wife was looking for this particular store for shipping needs and we chuckled at some of the reviews. Admittedly, we read them with a "sucks to be you" smugness thinking that the reviewers were probably being a bit over dramatic when they slammed the owner/workers. Let me just say, our experience there was wonderful. The customer support was as good as it could be. We weren't there to have someone kiss up to us or do our heavy lifting. We just wanted competence and to complete our transaction in as short amount of time as possible. This happened, we're pleased and will definitely use this convenient UPS store often. read more

There is absolutely no way to find another UPS store manager is more grumpy and cold in the entire service industry. Here to return the spectrum unite asked a question and one older man was chewing gum and mumbled something that nobody heard him. During the actual service when it's time to request my signature, he was rushing me up didn't want me to read before signing. Before giving me the receipt, he didn't ask for the ID as the machine requested. The whole experience was horrible, he was acting like everyone was owing him a million dollar. I am sure he hates his job to guts...after seeing these many reviews, I am not surprised, also very sad that UPS has to hire such a grump person to work here in such a beautiful neighborhood... read more

Thank God this place is under new management and the new owner is super friendly. I went there for shredding and they have a great deal right now. He even explained me which company they use for shredding and assured me that It's totally confidential and safe.I will be coming here for all my needs now.Thanks Brijesh for taking care of me. read more

Not the friendliest...I walked in asking for help with returning a package & before I said a word both gentlemen rudely said "that's for the post office, and we aren't a post office, go." Sorry!! That's why I came to ask for help. read more

Terrible Horrible Bonker place here. Never ever go again. Actually, I really want to give a 0 star. I'd dropped off a parcel 2 weeks ago, but it shows still 'In transit..' and also still in this store. So I would like to know what's going on the parcel. The ugly young small man only answered "I don't know." repleatedly then give me a piece of paper saying go UPS HUB. read more

The staff that runs this facility is great. Helpful to wrapping items if needed, quick service with a smile and always willing to help you find packing or shipping solutions read more

Went to drop a package and notary...The old oriental man is rude.. other than that the notary service is quick.

We came here for notary service ($10 per signature) on a weekday late afternoon as a last resort, after being turned away by all of our banks and credit unions. (Same-day notary service for 10+ signatures just doesn't get people going.) The owner was very patient with us while we rifled through our stack of papers looking for X's to sign. Meanwhile, the rest of his staff efficiently handled everyone else's packages going out for the holidays. There were also a lot of regulars coming in, possibly to check their PO boxes, and it seemed like a friendly, welcoming atmosphere. I don't know if our visit was an anomaly compared to the other reviewers, but we got what we needed with no complaints. read more

0 stars. Just asked began to ask a question and the older man on the phone interrupted assumed what my question was gonna be and answered something unrelated, said sorry and hung up. read more

I had a horrible experience here I don't like to accuse people, but I believe the workers there are more inclined to help Asian customers then Hispanic I witness them treat an Asian lady very kindly and when I asked for a little help I got the cold shoulder I did not appreciate it I would never go back there. read more

This is too funny if it were not so sad. I had the old Asian guy today and was sending a box to Direct TV. I was returning equipment. He tells me they cannot do it cause of New Years and something about Wednesday? I did not understand at all and the more he explained it made no sense. So we had no argument, the younger Asian guy takes over and it's processed just fine. I have been here several times and never seen the older Asian guy wether he is an owner or not, but for those of you saying that UPS should intervene are absolutely correct. I have had always good service here but rarely do I need to go into stores for sending anything. Happy New Years all! read more

The guy just pointed where he wanted me to put the package, then he gave me my receipt when he was done. Not a word said to me and no response to my greeting. I definitely will not be returning. read more

I don't mind the bad service as much when I stop by to drop off my Amazon packages, but today when I wanted to actually ship something out I realized it's time to give up on this UPS. The workers are incredibly unhelpful... they don't offer assistance or keep an eye out for incoming customers, which just doesn't make sense to me. When the owner finally got around to helping me, he blew off my questions as though I should know what to do and all the answers. Wait, I don't work at UPS, that's his specialty, right? I'm so bothered by their indifference! At least have decent customer service. The owner acted at the same level of rudeness to the woman he helped in the middle of my transaction. They make no effort to help you with what you're coming in for, so if you want to speak with someone for your shipping inquiry, just go to a different UPS or USPS. If you're dropping off and don't need a receipt, here is good enough. read more

I've had great experiences here before but recently when I went to drop off packages, one of the employees was not wearing a mask as he came out from behind the counter to the front (where the customers were in line) to talk with the other employee. Perhaps he was on his break, but what's the point of enforcing masks if the employees themselves don't wear them, especially during this covid outbreak in LA County? read more

Below zero stars. Okay, the miserable Asian man who works here is downright rude and mean. When I walked in, he was chewing on food and continued chomping that mouth the entire time that I was there. I (an older female) had Amazon returns and struggled with two large boxes (without his help) and all that he could grunt at me with (food in mouth still) was "Put it here!" (on top of the scale). After I heaved the box up there, he barked (still chewing food), "You need a label!" I handed him a label to scan and he basically brushed me off saying it wasn't enough and moved on to the next customer. Hey dude, this is a customer service business and the only service I got was a mouthful of lip service. At least give me a viable suggestion or explanation for how to return these large boxes after I went through the trouble of dragging them in here. You do this every day and could at the very least offer some type of assistance. I basically told him that he is useless and that he should not speak to customers with a shitload of food in his mouth. He told me not to yell at him. Truth hurts huh? He is a jerk and I will never go back nor rent a mailbox here. Since he is still there after all these negative reviews, I'm thinking that the fool owns the business. In that case, DO NOT PATRONIZE!! read more

I only came here because it's the closest location to my house. I did a live scan fingerprint and pricing is extremely high and inconsistent with what is listed online. The owner or the gentleman working is quite rude. He didn't explain why the pricing was off and just told me that's the price. Considering it's a UPS location, seems like he's charging an independent fee and price. Will not be using their service here anymore read more

I've visited this UPS Store location and I must say my experience has been good when the OWNER is not the one assisting you. The owner is very rude to the customer's that walk into his business. I have visited the store 3 times. My first 2 visits were good because his employees know how to treat customers with respect. The only reason I had to go because Frontier Communications and T-Mobile use UPS when you have to return something you borrowed from these companies. I highly encourage anyone to visit a FedEx location, they have excellent customer service and they handle packages better. I even had my package delivered early to my residence 1-2 days early. GO FedEx!!! read more

Ok, to be honest never made it into the store......I called in the morning to ask about Notary service and the person answering the phone was abrupt and kind of rude......so on our way to going here read some of the reviews and at once told my wife "were not going here!"......it had to be the older guy-Jay who answered the phone.....so not good if customer service is bad on the phone, we had a complicated request so I can just imaging the response we would get. Interested in how this person keeps their job or if they are the owner how they stay in business. read more

I was hesitant to go here after after reading some older reviews. But I was in for a very pleasant surprised when I got there. I was greeted as soon as I got in. Had some docs to be notarized. The owner helped me put himself. When asked about the older reviews, he told me that they are the new owners and management has changed. Amazing service and an even amazing fact is that they are open on Sundays!! This is going to be go-to UPS store for all my shipping & notary needs. read more

Not sure what all the fuss is about. Had to do some notarization and the owner and son were fast and helpful. Direct people who get the job done. Will come back if needed. read more

Great place to send packages!! Great customer service!!

In spite of an earlier negative review Mr. Rho has made it right and for that I will continue to give him my business. Thank you Mr. Rho for doing the right thing. My only advice is to train the "kids" to be more customer focused! read more

If you want to waste ur time and not get any help then please come here. If u want to see what misery looks like definitely stop by here. They never smile, never want to help you, and when u ask for something the answer is always NO. read more

This place lacks any customer service at all. I had a email confirmation that a package had been delivered to this store. I called the store to confirm the deliver and was told by the manager/owner it wasn't there and I needed to call another number. I told him I had a tracking number and confirmation number. He hung up on me. When I did go by a few hours later to pick it up - YES IT WAS THERE - The manager/owner offered no apology and had no recollection of hanging up on me. Stay away from this place at all costs. read more

This is a convenient place for shipping UPS, however, expect the owner and the workers to be unfriendly. I use this location a couple times a week, I have to light up the interactions by saying to them "Hi, how are you?" The owner never replies back as if I'm suppose to greet him. The employees, they will thank me back but never ask me how I am. What can I expect right? It's just a mailing spot for convenience. read more

Surprisingly, I had a fairly positive experience here. Maybe it's because I look Korean? Well I'm far from it -- but regardless, I was cheerfully greeted by two Korean employees at the counter: a cute, younger lady and an old geezer. I made a quick beeline towards the lady (couldn't help it..) who was ultimately very helpful (..and hot) and a pleasure to deal with. She helped to calculate postage of an oversized car trunk lid that I had issues with at Fedex. Granted I still didn't go with this place ($175!!) but the older man clearly explained the nitty gritty of postage pricing. Afterwards, I took some time to figure my next move. I did some research on my phone and they were both very accommodating and helpful. I must have stood there for half an hour taking up space in their little store and not once did they ask me to leave! That was nice. Anyway, customer service is everything and maybe the (new?) girl has changed the dynamics of the place for the better. She seems to work nights so aim for the later hours to ship your stuff (this reviewer is such a creep..). read more

I go in to ship golf clubs. "We do not have a box that size". "You should go to FedEx." Nice customer service, telling me to go to the competitor. How about cleaning up your store and having fully stocked supplies. What a joke! read more

Worst customer service ever The guy working there is so rude and mean Will never come back here read more

My wife went back to the store today, she told me the new owner is nice and treated her with curtesy and respect. I will go back next time to see if that's the case. read more