I rarely put a bad review but Since new owner, mail has been distributed really late. Not consistent. There's also multiple workers on site so not sure what the issue is. If the "mail distributor" is not in, we won't receive mail until following day. I used to get mail every day no matter if it is junk or not, there was always something in my box. Last owner would go to USPS to pick up daily mail so mail will get distributed in a timely manner. Now I'm not sure what the process is. I only hope it gets better from here. Needs to be more organized and consistent. read more

It was 5:57 PM when I walked in the store. They close at 6 PM. So I thought, whew! I just made it to drop off my Amazon return. Boy was I wrong! As soon as I walk in the door, the guy calls out to me with this snarky tone in his voice, "We're closed!" I replied, "But it's not 6 yet." To which he replied with a 'What's your problem?' look in his eyes, "Uh, ok" and very unapologetically said, "Sorry! Computers are shut down. You can come back tomorrow." No thank you! read more

I wrote a 1 star review of this location years ago based on limited interaction with one person so it wasn't too fair. I have used this location consistently for returns since then and never had any problems. Staff is fast and efficient quick in and out. Keep up the good work. read more

New owner(s) and they're SO nice!! The Good: - Lobby is cleaned up (used to be so messy and cluttered) - Staff is knowledgeable and they've always been super helpful but seem happier now under the new management - Really friendly and helpful new owner (name is Brijesh (sp?)) and he's very nice and super helpful, as is his father, who is usually in the store as well - Convenient location in a large, newly remodeled shopping center near the freeway and lots of available parking during the non-rush hours The Bad: - Parking can be a little tough around 5pm-6pm when the Tae Kwon Do place has their late classes and the Mexican Restaurant, Amor y Tacos, is busy with their early dinner crowd but you can get in and out really fast between 1pm and 4:45pm (Note, more parking around the corner by the bowling alley, Bowlero, but you have to walk a little bit) read more

I would give 0 stars if I could went in to the UPS in the blazing heat girl was very rude to me she had her hair up in a curly ponytail. It says UPS and USPS so she was refusing and being a real rude person to me when the manager usually lets me leave my stuff there as long as it says UPS they let the male guy come and get I won't be coming here anymore because she was so rude I went into another UPS store and they were like no problem read more

Very rude. Had a phone call asking a question and the man was very quick to hang up with out even helping me out. 0/5 stars. Thanks UPS! read more

Walked into the store and an older man walk from the back. No words just point to the scale and grunts. He scans the box and take it, I say thank you and get no reply. What rude service. I will drive the extra distance next time. 0 out of 5 stars! read more

I used this UPS branch to mail out an prototype project to a client. I saw the guy working there place it in a box and weigh it. I never saw him close the box nor place the sticker on it but did not think anything of it as they should do their job of packing and shipping it. If people were to say I should've taped up the box myself, the employee there did not tell me to do it so I placed my TRUST in them that they will. Anyway, once the package was delivered, to our surprise, it was a pair of women's shoes in it and NOT the prototype apparel I sent out! WHERE IS MY ITEM?! I really don't want to think anyone at that store STOLE it and switched items! But what should I think when the item was in the box and all you have to do was tape it up, slap that shipping sticker on it, and do your jobs! I really hope you find my item and bring it back to me ASAP! read more

I've had a POBox there for several years. Friendly & helpful staff. Highly recommend.

Came here to drop my textbooks off to return and the service was okay... No one offered to help me carry my 3 huge boxes and just watched me struggle from my car to the table in the center...then to the register area where they weigh the packages. They stared blankly on and then scanned them. Gave me my receipt and said bye. Bye! read more

Fast, professional and convenient. Couldn't ask for more. Actually, copies, envelope and postage... yup they had that too.

This place as you walk in, you'll usually see two guys. Yes, you'll see the older gentleman and you'll see a younger guy. I'm not sure if they're father and son but it seems the older gentleman will always have the last word here. I came here because I had to return something and the online store advised me to return it at the nearest UPS store. They're like an intermediary so they can verify the shipping process and of course, make sure it ships with a tracking number. I came here again yesterday to drop a package off since I didn't want to go all the way to the nearest depot. http://www.yelp.com/biz/ups-customer-center-cerritos (which I have been to many many many times) Let's just say I had to wait for both of these guys over the counter to talk to one customer. I don't understand why one person couldn't talk to him while the other helps me? Yes customer service is a little lacking here but they will help you eventually. Note: This place used to be the old mailbox etc. read more

Was just about to post how rude the manager and glad I knew I was right since I saw all the other reviews. He's rude and should definitely learn something about customer service before he steps out of his house. I've been to other UPS stores and found the managers to be much more courteous and tape items I need to be taped. This is unfortunately the closest store to me but I will drive extra mins to go to a place with better customer services read more

I came in wanting to use the computer but the manager refuses to buy a new tower for it and people other than myself kept coming in asking when it's gonna be fixed so I'm tired of it. I am hugely disappointed in his refusal to better the store and get the reputable service the customers come to spend their money and time on. read more

Very rude worker gave me sass when I needed to ship using a PO Box address. I left and went to Fullerton. It was worth the drive. Very helpful and friendly unlike this store. read more

I have gone to this UPS store a few times to ship textbooks and would never have any issues. However, today was a very different story. About a week ago, I came in and wanted to pack and ship 2 textbooks back to Amazon. The person helping me was efficient and made sure to get me the best packing vessel for the cheapest price. Everything went smoothly, saw him weigh it, pack it, and put it to the side then gave me my receipt. So Amazon emailed me that they only received one book within the package. I thought that was super weird since according to the weight on the receipt, it included both books and I saw with my own two eyes both books were packaged. But of course, before I could refute that claim, I wanted to make sure that I doubled checked with UPS to make sure that maybe the book slipped out during packaging and they had no way of knowing which package it went with. So today, June 5, I called UPS and an older gentleman answered the phone, "UPS Cerritos". First red flag, I am very accustomed to someone saying "How can I help you?" or something similar to that. "Hi, I came last Tuesday to pack and ship 2 books, when it was sent amazon said they only received one. So I was wondering if a book may have been misplaced or found in the store. I was just asking so I could cover all my bases when I let Amazon know they for sure should have it" "NO, we send everything. You bring what you want to send and we ship everything." "Okay sir, I understand, I was just wondering if it may have fallen out or if someone found it." "We don't steal anything from packages." "Okay, I was not saying you were stealing, I was just trying to make sure it did not accidentally wind up in your store and that Amazon indeed has it" "Yes, we don't have it, we send everything." "Okay." And without saying "Is there anything else I can help you with?" or "Okay, have a nice day" or some kind of statement, he just hangs up the phone. I did not once accuse him or anyone at the store of stealing. I even said, in the beginning, I wanted to make sure it was nowhere else so when I email Amazon, there is nowhere else it could be and that they should have it in their facility. But, of course, he was very rudely defensive from the get-go and probably did not even listen to what I was saying. So to end this review, I will find a different UPS store to handle my shipping from now on and I recommend this to anyone as well. read more

I have lived nearby for over 10 years and use this location exclusively because of convenience, never again after today. The older gentleman, who I believe is the "owner," was flat out rude. The door was open, I walked in it was a few minutes after 6 I wasnt aware of the time. First thing out of his mouth with a rude voice is " we are closed," no hello sorry but we are closed. I look at my phone and its 6:04 so I respond okay, thank you only stopped bu to see If you had bigger envelopes, hes just like ok with same rude tone. A kindness is worth its weight in gold from this experience I will never visit this location again. Hes never had that tone before, when I come in so it's not a matter of me misinterpreting things. read more

With the change of ownership, there is a huge difference. Their delivery has always been reliable but now you have an owner who is actually personable and provides great customer service as well. Best of both worlds. read more

The young asian guy working here is unfriendly, impatient and rude! There used to be an old Asian guy that was even worse than him. I've had enough unpleasant experiences here so I don't come here anymore, although it's the closest UPS Store to my house. Now I go to the one in Buena Park on Lincoln Ave between Walker and Valley View. People there are SO much nicer! Their Yelp rating definitely shows it. read more

I normally don't write reviews, but I just received hands down the worst customer service ever... I tried to call in to ask about a package that I knew was being held in Cerritos, but I had missed the delivery, so I wanted to see if there was any way to pick it up instead. My conversation with whoever answered the phone went as follows: Employee: "UPS" Me: "Hi, there was a package that was supposed to be delivered to my house today and no one was home to sign for it. Is there any way I can find out--" Employee: "Okay, we're not in charge of deliveries and things like that. You've got the wrong location." Me: "Oh okay, can I--" And he HUNG UP. I was pretty mad when I got off the call. I don't know much about how UPS works and I understand that I called the wrong location, but I just wanted some assistance on who I could call to find out more information. As an employee, you should never talk to customers (or anyone for that matter) like that. His tone and attitude was the absolute worst. read more

DO NOT GO HERE if you are expecting good customer service! Not coming back to this drop off spot. (I would give zero stars) I asked if they could re-tape my box (I only had one strip going down & it's being delivered to Sweden)..and he said "it doesn't need it, it's fine." It's not fine. It was already coming off at home & that's why I asked to have it taped over. He added 2 SMALL pieces after saying he has delivered 200 boxes from his store...(he was complaining about me asking for more tape basically.) Bad customer service! I should have taken my box back and gone to my usual UPS spot because they really make sure everything is safe and secure. I never thought you would get bad service at a UPS store...(next time I'll read the reviews before trying another spot.) read more

Was helped today by an older man (assuming he was the owner of the place) claimed the address I wrote on my package didn't exist and that I needed to check it. Even tho I've sent numerous packages with the same address in the past!! I pulled it up on my maps In front of him and he still claimed it wasn't real and said he wasn't going to send it out. Super rude and grumpy about it & told me to get it sent somewhere else. Ended up driving down the street to the other UPS store and was in there maybe 3 minutes with no problems. Skip the UPS store on South street and go to the other one that's one or two side streets past 166th ! read more

I came here for an amazon return and the location is very convenient because it is next to Ralph's. Very fast service IMO. I appreciate how even during COVID-19 they are still working to serve the community. They also have social distancing in place. I feel very safe and that everything is sanitized. read more

Stopped by to ship something for my relative last Sunday. First of all can't believe they are open on Sunday now. The new owner was so nice! He took his time to pack my item and shipped it for me. He even gave me 5% off! Definitely would recommend this place. read more

I go here when I have an Amazon return, but I must say that the owner is a jerk. He has no customer service skills. I've got to find another store for my Amazon packages. I really don't understand how this store can stay in business. If he can have business, then really, anyone should be able to have a business. I think, though, that the owner loves to fix boxes with tape. He must really enjoy this because when I last went, he took quite a long time to do this. I wanted to get an estimate and had to wait about 15 minutes for him to finish because the kid working there couldn't give me a simple estimate. There was a line of people after me because he was taking so long, but that didn't matter to him at all. read more

Loves this place! Great customer service, every single time. Never had to wait. You in and you're out! They keep things moving. Thanks, guys!! read more

Bad bad customer service. I asked this dorky looking guy(Nathan) if this a UPS that can take my Amazon product. Dude doesn't replied just scans my barcode prints a receipt puts it on the table and expects me to be a mind reader. Def not ever using this UPS ever again. read more

Unfortunately this is the closest UPS store to my house. Terrible service and don't trust the operating hours as they open and close at the owner's discretion. Store "closes" at 4:00PM on Saturday yet they were closed when I got there at 3:55. Stay away!! read more

I recently revisited this store who thankfully has a new owner . I decided to give it a try as the new owner reached out after reading my review. It was a more pleasant experience. Great customer service. read more

We made an appointment for a notary at this UPS Store, but when we arrived a week later, after two email confirmations, they said that we did not have an appointment. Then, after several minutes, we were told that the notary was out due to a family emergency. However, we were never notified. I do not recommend using this location. read more

Place is under new management now and the new owners are very helpful. The worker there was very knowledgeable about the service offered and even helped me box my items. This is my go to UPS for returns and notarization and I never have to wait too long to be helped. read more

Didn't run into the old man that everyone references. Nice young man helped me scan my return and gave me a receipt. In and out in less than 1 minute tops. read more

This morning me and my other half went into the UPS store to print out our divorce papers and we were greeted with the warmest regards of the new manager Brij. He was so funny and laughed and fooled around and it was like hanging out with my friends back home. Glad to have you at the store Brij!!! You're going to do wonderful things. read more

Brijesh is friendly and very customer service oriented. Tim is very knowledgeable and efficient. This location has made recent changes... I am happy with the service every time I visit. Definitely worth it to give this location a chance. read more

Great service!! Definitely a fan of the new management.

I called around 8:30 am because I had a question and the rudest man answered and basically told me to F off! They need to have someone else answering the phone because they're a ups store so I need to know where my order is! read more

The owners of this location are extremely rude. The father is rude and the son is probably worse. I've seen so many customers arguing with the owners that I've decided never to go to this location. I'd give this location zero stars is possible. read more

ZERO STARS. Horrible customer service. I dropped off a box here and tracking says they didint ship it out until 3 DAYS LATERS. If you're an Amazon seller, you know how crucial time is. STAY AWAY. read more

I didn't want to come to this location after reading all these bad reviews, however this place under new management . Not only the owner is super friendly but his staff is prety good. Bryan and Tim are very knowledgeable about shipping, printing and other services.They helped me with notarizing my documents, scan and email it to me as well. This is my go -to UPS store location now onwards. read more

Stopped by just now to send some return packages to Amazon. I asked how much it costs to print and was told it's $.50 per page plus fee to use the computer. I commented that that was expensive and the older Asian man who was moving packages around said to me, "Go print it at home and you don't have to pay." Then the young man at the counter tells me that next time I need to tape up my packages before bringing them in because they won't do it. This is a packaging facility and I've never had UPS tell me they won't help with packaging boxes. Never mind that I didn't even ask him to do it. I took my packages and walked back out. Will never be back here again even though it's the closest location. read more