Laura from this UPS store is really rude and has a real bad attitude and horrible work ethics problem. I would drop off packages and she would have an attitude. Her colleagues says they are not sure why she is treating me this way. She would say I shouldn't drop off this many packages while the person behind us dropping off more packages and she doesn't say a thing to that person. Is she racist? She would order me to put sticker on side of box instead of top of boxes so that it's easier for her to scan so i did that. Next time I came back with stickers on side of box, she says I can't bring her these UPS boxes that she will only take a few boxes and asked me to take other ones back. We went to other UPS now and have no problems. I hope management will really look into her horrible behavior and work ethic problems. We've been using UPS for 10+ years and have not encounter someone as rude as she is. read more

It's the night before a wedding, and the bridal party is rushing to get something done last minute. We visited earlier in the day to try UPS's new printing and cutting service, but the shop was busy. Thankfully, the store owner was happy enough to help us, provided we left him to the files, and later, as we raced from Pomona to make it before the store closed, we called to let him know we were on our way. We made it, but not until the shop closed. However, the store owner went above and beyond to help put together my brother's (the groom) seating arrangement display that could've taken much more time, and now we know that the wedding will go without much of a hitch. So thank you, store owner, for helping make tomorrow's wedding the best it can be! Our whole family will remember you and continue to come here from now on. read more

The UPS Store - The finished product of a last minute wedding project. We'll never forget this! - Printing Services Near Me - Chino, California

Wish I had read the yelp review from a year ago! This location doesn't honor appointments made for notary services. I made an appointment as i have a two month old child, for 1PM, and the notary public doesn't work until 1:30pm. Poor customer service and total disrespect of a customers time. They need to get their website together or not offer appointment scheduling at all. read more

Dropped off a package right now. The store is very clean but small. Lady was super helpful Got my receipt Be back soon. Thanks you read more

I was very impressed by Silvia and Eli's customer service! Very patient and very knowledgeable.. I didn't feel like they were in a rush. Thank you guys! read more

The UPS Store - Printing Services Near Me - Chino, California

I would love to give this store for 3.5 stars, but since the Yelp don't allow give 0.5 star. So 3 stars should be fair too. Just went to get my paper work print out and found out their copy machine don't take USB even though there's USB port on the machine....., and turn out I need to use computer to print out my work, of course there have small amount of Charge $5 for 15mins..., it seems fair but spend $5 for 5 mins use of computer kinda wasting of money in my opinion. If you need the staff print out your paper work, you HAVE TO Send your work to them by Email first, then they will print out for you....wow! I really speechless... So be honors for you who just want to print out the paper works from your USB I would recommend to go to "Kinkos FedEx" Store, it's easy and fast, computer, Yes they do have too, and more privacy on each one! Staff can also print out for you as well "Without sending to them first" So I guess the business owner have to come out some good idea regarding for the printing option read more

Very nice employees that work here. Always a pleasure to work with. I recommend this location to anyone mailing out. You don't have to wait in line. read more

Fix your hours on Yelp! I previously reported the hours are wrong and the hours are still not fixed! I've driven here for nothing!

Trying to return an Amazon order. The only option was to take the return to the amazon store. The return was about the size of a CD and in a sealed envelope. The clerk at UPS said he'd print out the return label for me for $1 and said I needed to buy one of their envelopes for another $1. The return itself was like $5. Just crazy, nickel an diming. I'm annoyed this was even a return option for Amazon. read more

I never post reviews but felt this was needed: Robert just provided the BEST customer service I have ever experienced at any shipping facility! He took the time to help me find the exact sizing I needed for a large shipment, carefully packaged my uniquely sized items to help ensure they arrive to their destination safely, and did it all with a smile. The store was busy and he still took the time to greet every person who came through the door while helping me as well. So refreshing as customer service is lacking at so many businesses in general now. Thank you again Robert for helping me out and making my day less stressful! read more

Damn I came to ship some yeezys. All I needed was a box and to print the label. To print the label that was paid already with them was 1$ and a box not to big was 12$!! Are you serious? So 12$ for a box. Plus shipping cost another 10$ That's 22$ to ship shoes that weight maybe couple pounds total. I don't recommend buying a box here. Just come with it packed up already! My mistake! Low stars cause it's a rip UPDATE: The workers here are super chill The girl that always helps me is cool. Only reason I left a bad review before was cause the cost for a empty box was way to high. So don't buy boxes here Just come ready to ship. Thanks I'll be back soon read more

Must be nice to close early! On 6/3/2020 I got there close to closing time about 650 but the gates were up and they weren't answering the phone. I wish I could give zero stars read more

Sylvia is the BEST!! I was in and out so fast my head spun...Smiles were awesome! Thanks for your service!!

This location has a mask requirement sign outside as well as one on the front door. I fully support this and am happy to wear a mask. However, the middle aged female employee working there isn't wearing one. She's only wearing a face shield which does not cover her nose or mouth at all. read more

I used to go to this store all the time. No problems. I had an issue with shipping a package to my daughter internationally. This store did not help at all or give me suggestions on who to talk to in the destination country. It seems like once the package leaves the store, there's no help after that if something goes wrong. Very unhappy. Will not be using this place for my shipping needs anymore. read more

I never write reviews; however, I want to show my support and appreciation to the entire staff here! I'm ESPECIALLY Thankful to Silvia for going above and beyond expectations! THANK YOU, THANK YOU, THANK YOU!!! You made all the difference in the world! The time and effort you have dedicated to following through from start to finish will always be remembered. You are a valuable asset to your employer and to your customers! read more

Dropped of 4 different package types at different times with days/weeks in between; they've scanned the packages but never reached the UPS trucks. They are all now lost. Will not be dropping off here any longer and WOULD NOT RECOMMEND it to anyone else. Had to go through the process of 'waiting a couple days' (as advised by UPS) to see if the tracking updates, filing a lost package claim (wait time could be 7-10 business days), finalizing claim, and finally getting the approved claim issued. Bad for business and sending packages to family. All took about 14 business days for each package to be issued a claim, all while my customer/receivers are checking up on it daily as well. This has not happened any other UPS store.. I will be using another UPS store from now on... read more

most of the time it great. the staff let me roll the dolly full with my boxes to the back. this one older man alway stop me and call out "no no no" then grab the dolly then pull it much faster then I moving it. he the only one does this when ever he here. it seen there was no problem when I open the door with one hand and angle the dolly one with the other hand inside, which is a lot harder then rolling it to the back. does he do this to other people too? the reason it not lower stars is because other staff is very nice. read more

Drove with my cousin to Riverside stopped by this location and I loved it , associates Jenny was very friendly and helpful .

I was just there to return an item. Guy at the counter was fast, friendly, and definitely knew what he was doing. Made for a super easy interaction which only lasted like 15 seconds, no joke. read more

The UPS Store - Printing Services Near Me - Chino, California

***DO NOT DROP OFF YOUR PACKAGES HERE THEY STEAL THEM** I dropped of 4 pairs of shoes and only 2 made It to the destination point. The other 2 were never picked up by the UPS driver from the facility which is what UPS CUSTOMER CARE said. The employees stated that there's an internal thief for high valued shoes no reaching the destination.. funny thing is that I never said they were shoes all I said was packages. So packages are being dropped off, scanned but some how not gettin picked up by the UPS driver when they collect It from the UPS store. read more

I want to thank Silvia for helping me get my paperwork done and sent out on time. Great friendly staff as well as cleaned and organized. Thanks read more

Needed a package to get shipped out fast and Jennifer was very helpful and very very nice. She did everything really quick and everything seemed to be done correctly. Thanks! Keep up the good work. read more

Jenny always helpful, and happy to help. If you need a notary, come to her, she will handle fast for us that are always on the go. Good service! read more

Favorite UPS store. They are near my home and always quick and efficient if they're not dealing with painstaking customers lol. I have shipped, received, and dropped off here and every time it has been easy peasy. They are always helpful, offer cheaper alternatives if you're shipping something not that serious, and friendly. They are near The Meat Cellar. Plenty of parking and their hours work great! read more

Had a very pleasant experience we needed a document signed. The girls Jenny & Sylvia that work there are very sweet n attentive

First time actually going into a UPS store. Had no idea what I was doing but the girl with the glasses, I think her name was Jenny, was very polite and helpful (: read more

I want to thank Silvia and Eli for their great customer service. In these tough times a lot of people are impatient but they were so helpful and informative! read more

The UPS Store - Store - Printing Services Near Me - Chino, California

Posted hours say store opens at 8:30 am. It's 9:30 am and the store is completely closed. There's even a FedEx notice from 9:05 am. No sign as to why they're closed or when they'll open up. Really disappointment they've wasted my time! read more

The UPS Store - Hours - Printing Services Near Me - Chino, California

I always have lots of packages to send out because of my job. The owner of the store is super nice and friendly. When they have two people working, one of them would offer to go outside and help me carry in the packages. I have never had this kind of service offered to me at the UPS store in Chino Hills near Costco. In fact, they would not accept all of my packages. I had to go to another UPS store to drop it off. Because of this reason, I found this UPS store in Chino and absolutely love the services there. I would highly recommend this UPS store to anyone who wants good service. The friendly staff is prompt and will go out of their way to help you out with your packaging and service needs. read more

Quick and easy, knowledgeable staff. I went in for a drop off and took me less than a minute.

Love this place, been a customer since it opened. Thank you Robert, thank you Silvia, thank you Eli, thank you Josue, thank you Jennifer. I used to go in like 3-5 times a week and they would see me pulling up and have all my packages ready for me to sign and pick up before I even step in the door! Super dope! Sadly Covid hit so I mail almost everything to my home now instead and don't go in as often anymore as a precaution. It's always nice to see you guys whenever I drop by though! I've literally never had a bad experience there. You guys are awesome!! I appreciate all of you! read more

Last year & this year, They've scanned the pkg but i dont think it reached UPS truck...I've lost 3 pkgs in this location...Beware of your stuff...Check always your CCTV... read more

Robert is the man! Ensured my package was wrapped tight and made the process efficient. Thank you!

This is the best UPS store I come here often they are very fast efficient very friendly very helpful. Thank you Jenny and Sylvia.

very bad feeling，a women not friendly，and she make the otherpeople jump line，stop for asian service，thats really bad

Great place and knowledgable workers! They are my one stop shop for packing, shipping, passport services, live scan fingerprinting. They always have done a great job! read more

This place is rip off!! I payed 45.00 to get over night shipping on a Thursday!! Friday never showed! When I called ups said it was set to deliver on Saturday! I called this store and was told they would look into it and NEVER CALLED BACK!! Unless you want to be ripped off don't send packages through this store!!! Total rip off read more

Needed to get my fingerprints scanned and the machine was not taking any. Tried all the techniques shown in the demonstration video and nothing worked. The workers didn't provide any assistance other than asking the most obvious questions. "Oh it's not taking your fingerprints", as I'd been standing there for about 45 min trying and trying. Then the head of store decided to give me a wet wipe to dry my hands with? Left frustrated and without my fingerprints scanned. read more

This is the best UPS store in the town of Chino. I go there almost every day since I am an eBay seller to send packages after dropping off the kid to school. Jennifer is always so friendly and kind with speed!!! Highly recommended. read more