Kelly is the bomb.com great customer service....!!!! Every time I come in she always has a smile and is always helpful and friendly.

If I could give 10 stars, I would! We have a box at this location for our personal and business mail, so I make daily trips here. The staff should be a role model for ALL service-oriented businesses. I am greeted (and all customers walking in are greeted) every time by staff. They are efficient, they are professional and they are quick. This UPS store is so busy, yet they never compromise their friendliness, you never feel rushed, and they are always offering solutions for your needs. The store is well-staffed, well-trained and even when there are lines, it's only because of the volume of customers they serve---but they keep the lines moving without compromising service. They make a necessary daily errand most enjoyable because of their genuine customer service. A huge thank you to this staff! read more

Warning, this will be a very lengthy review. My husband and I moved cross country in January. We initially were going to pay movers to move all of our belongings. My husband was told that it would be easier to ship a lot of our belongings via ups. Big mistake. We had some delays/complications with our flight and had to have family ship our items for us. I was on the phone when the transaction was being completed. We shipped at total of 13-18 boxes. I asked about insurance and was told that I could not purchase extra insurance. What they neglected to tell me and my family was, that you can only purchase insurance IF you pay for their packing services. Two weeks after we moved we had to return to California on an emergent basis to pick up our cats. I asked for a delivery date when our boxes were being shipped and was given one delivery date. We would be back in time to receive our packages. I kept checking daily the tracking info and noticed that my boxes had not moved for 3 days. I looked at the slip for my packages and they printed with a different date than what was quoted in the store. No big deal, we would be back in time. Again, I had flight issues, which meant I was set back a week on my trip. I contact ups customer service and get the dates changed. No problem. Except they don't change the date. I spent many hours trying to get the dates changed for delivery to delay a few days as NO one would be at my apartment to receive the packages. And finally get someone to help after many many calls over a span of several days. My packages arrive and they are DEMOLISHED! Packages arrived torn open, gouged and absolutely trashed. We bubble wrapped, used packing peanuts and padded with paper to ensure our belongings would be safe....75%-80% of our items were damaged. Spent hours over a span of several months, including contacting corporate, to dispute the issue. We spent roughly $2k to ship everything. Here is what we found out. You can only opt for insurance if you pay for their packing services. My family wasn't given the option, neither was my husband when he asked about their shipping services. My family did sign for the packages not realizing what they were signing (waiving the right to damages) because they were told just sign here. Ups stores are a franchise, customer service is useless unless you are the store. Corporate basically passed off my case to the store. I spoke to the owners who said they would help me and would make sure this was resolved. I sent in pictures of the items that were damaged and never received a response from either corporate or the store owners. The person helping my family swears they told them insurance was only available if you opt for packing services...I was on the phone, they did not offer me this service at all. The UPS delivery man explained that he'd never ship anything important with UPS because everything is put on conveyor belts. Your packages that say fragile? They'll get tossed around. And they will get tossed around in transit. I filed disputes with UPS and they picked up one of my packages (a TV) for their investigation. I never received my package back. Instead they sent the package back to the original store and if I wanted it back, I would have to PAY to have it shipped back to me. All in all, I'll never use UPS again for anything. I never heard back from anyone. I was given the I'm a business owner and my store is important speech and I will help you personally with this issue. Never so much as a all or email back. Also, apparently UPS has "guidelines" for shipping items according to UPS's specifications and no one bothered to tell us that either. read more

Came in over the weekend and didn't really have my Amazon returns organized but Morgan helped me process all of my returns on my phone and made it so much easier for me. Very helpful and sweet read more

I had a huge order and Justina took care of me and made everything quick and easy, and she was very friendly and helpful.

It's been a very long time since I have had to ship anything, but as soon as I walked in I was greeted by Tori and she took care of everything for me. Phenomenal service, answered all my questions with ease. I definitely recommend The UPS Store on Herndon and Fowler. read more

Marcy is the best!! Been coming here for years she always takes care of me. Love this store!!!

Marcy is a ray of sunshine! Always pleasant and friendly.. Enjoy going to the store and working with her...

Fast and very nice. The place is very clean. I was welcomed when I walked in. Will come here again

Kelly did a great job today . Had a lot of scan cards that were not scanning, and she was able to help me through it.

Morgon was amazing. She helped me out with exactly what I needed and got me in and out swiftly. I come here all the time, and there is never a line. Everyone treats the customers with such respect and dignity. Great job guys! read more

All the times I have used the service, it has been fast and professional. The staff are always friendly and professional.

Kelly waited on me and she was fabulous! Answered my questions and was so helpful! ThNk you!

If you need something notarized quickly and painlessly you should come here. They were fast and helpful. I can't verify if they were inexpensive with this service though. I didn't check around for other local notaries. read more

Stephanie was extremely patient and professional while assisting me during a busy time. She has a very friendly and kind personality.

Tyler was super helpful and helped me return a few items right before the store closed. Great look for the store!

Fast Efficient and Friendly Helpful Staff makes this my go to Store for all my postal needs....

This UPS store is excellent! I had to return ATT equipment. The service was very positive and efficient. If you have to return equipment make sure it is a UPS Center. Apparently only UPS Centers have a contract to accept ATT equipment. I learned this the hard way. This UPS Center is located on east Herndon and Fowler i. The SE quadrant. read more

It's fast and easy, and simple to return a package. Yelp isn't letting me just leave my message at that, so I'm still typing.

This UPS store printed 10 HUGE banners for us. I wasn't even aware that was something UPS did! The entire experience was great and the banners look amazing. They are very high-quality and will hold up nicely outside where we intend to place them. Megan, the store manager was responsive, professional and incredibly helpful. Also, I shopped around a number of other printing places in town and online, and UPS beat all of their prices! A big thanks also to Ashley Bruce for facilitating the process and ensuring everything went smoothly. I highly recommend using UPS for any of your printing needs! read more

Marcy goes above and beyond she is patient sweet, and has been so courteous every time I need printing or copies !!

I went to this branch near me and the rep Tori (Tory) was real awesome in helping me with my needs. she was very cheerful, thorough and patient. thank you Tori for your help and UPS too. this particular branch rocks! read more

Sarah spain gave me great service super helpful nice lady thank you for all your help really appreciated it.

The customer service in this store is ALWAYS exceptional! Today, Sarah was my customer service rep and she was very pleasant! As it turned out, I had a Fed Ex label and not a UPS label. Sarah still taped the box together for me and placed the label inside a plastic cover and taped it to the box. She then gave me directions to the nearest Fed Ex drop off at Walgreens! Customer service does not get better than that! Thank you Sarah! read more

Alejandro provide a great service and was very helpful and friendly My laminated documents came out very nicely

The people are so friendly and good at what they do. It's definitely the only shipping store I'd recommend.

Always good service, very friendly and helpful. I go in often to pick up mail and they are always friendly and welcoming. Sometimes very busy but they get through the lines quickly. read more

Wow the woman that work here are so nice and courteous. Claire especially helped me with all my returns and went out of her way to help me!

We always go to this UPS store for all of our shipping and mailing needs. The service is excellent and the staff is friendly and helpful. We want to give a little extra thank you to Marcy, and highly recommend this great Clovis business! read more

Didn't deliver my prime package I needed for my wedding because they couldn't access my house when every other person who has ever delivered something has always been able to reach my house. When I called to ask how I could get a hold of the package they told me I needed to read a note left at my door, when a note was never left at my door, amazon had just notified me on my phone that it has been sent to their store. Additionally, even after I mentioned it's a package I need ASAP for my wedding they were still short, rude, and not understanding with me. Pick fed ex if you can. read more

A smile is a foreign concept and saying "hello" appears to be painful at this UPS location. I am certain this can be improved if the staff were to be guided appropriately. Smile at the customer and greet them when you are available to call them over. It is a very simple thing and I will happily amend my review if they show signs of improvement. read more

This place is very close to my home so I usually go here but I remind myself each time I go that I won't come back again since the customer service is really poor. The girls look like they don't want to be there and they're being forced to work very blunt and rude and not courteous But on the positive side they work pretty efficiently Wish they were courteous too,will be icing on the cake read more

Customer service needs improvement. The instructions to return a gift from Amazon was misleading; requiring that I use their printer service to print a return label. I expressed that I wasn't sure why there was a discrepancy, and their employee, Mikinah, was impatient, made no eye contact, and had a rude tone when she attempted to explain the issue. read more

I don't go anywhere else. This place is a one-stop wonder place plus the employees are WONDERFUL!!!!! I wish they did Fed Ex When I have to return something Fed Ex I have to go to the Fed Ex Store on Shaw in front of Wal-Mart where one could die of old age before you got waited on. Not so here. They have a work table with pens, staples, tape, plus computers and copiers and all sorts of greeting cards and mailing packages and boxes. All I can say is : it's a dream come true for a busy person I LOVE THIS PLACE AND ITS EMPLOYEES read more

Staff is untrained and lost. I'm currently having to pay an extra $100 in fees to the Department of State because of their untrained staff couldn't properly take a passport photo. What should have been a 4-6 week wait with standard processing is now delayed due to their incompetence and now I have to pay for sender and return overnight, new photos, and an expedite fee to still make my trip. This is on top of them charging an exorbitant amount for said incorrect photo. Don't go here for anything other than dropping off a pre-paid package. read more

I get all my print jobs done here. My quarterly newsletter is always printed perfectly and other projects I also have done there. Will continue my business with them. They have excellent service and friendly staff. read more

I rarely use the UPS store for shipping unless it's important or needs to be someplace the next day. I went in to this location on 5/4 at 12:30 pm to ship a smart watch back to get fixed before my husband left for fire camp to gear up for this upcoming fire season. I was reassured by two employees that my package would be sent out that day. The next day I checked the UPS application to see if my package had arrived at the location, but to my surprise the package was never scanned in. So I called the store and asked if my package was still there and the manager told me yes that it was left on the packing table and never put on the shelve to be shipped out. The manager was nice and told me that this never happens but somehow it did happen. Now you can imagine how frustrating this is for someone who was reassured by two employees that it would be sent that day as I did pay for next day air. This was a watch that was issued through my husbands company and needs it to be back by Monday however that won't be happening since the UPS store never sent my package. After my expertise with UPS I'am pretty sure that I will not be using them in the future. read more

Got different answers for prices when shipping my TV but when it came down to it I needed it shipped because we were moving and driving from california to Texas so we shipped it for around $280. We recieved our TV in about 7 days which was good. The box was torn in a few different places so we opened the box to find that our $3,000 TV was completely shattered. So unhappy. It literally looks like they dropped the box on the bottom. Then there's no one to call on Sunday so we have to wait to even start a claim. So frustrating. read more

The UPS Store - Box tears - Printing Services Near Me - Clovis, California

See all

great service always willing to help with any issues you have. very attentive and have great customer service

I have been with this UPS store for 6 years having a mail box for my secure business mail and personal mail. The staff are very supportive and professional. Marcie and Julie have been my go to persons from the get go. These ladies know everything! They always greet me each and everytime I go in. They have helped me with business cards and brochure ideas. They also helped me with a banner for my daughters bridal shower. I can get my shreading done at this location. When the mail and packages are too heavy for me; the staff is always asking if they can help me carry them to my car. I am so grateful to have this business at my finger tips. If you want great service, professional help, friendly and courteous staff along with a secure mail box with an actual street address, this is place you want to go to. Thank you Mail Boxes Etc.for all of your help! read more