Went into the store to return a few items to Amazon and as soon as I walked in, they literally stoped what they were doing to help me. I was in and out quickly thanks to the two gentlemen working tonight. These guys are very helpful and courteous. read more

This UPS store truly does everything they can to help you out. Recently a package of mine got destroyed. I received a phone call from Joseph alerting me that the package was destroyed and UPS was denying any claim for "failure to package correctly" Luckily I had taken a picture of the box and I asked him to open the claim back up since I had proof it was packaged well. He was happy to help and opened the claim back up. I asked him to send me pictures of where the box failed to prove what they were claiming. Claims take a little but a few weeks later Joseph called me and let me know that the claim was approved. He told me to send proof of cost for the item. So thanks you Joseph for all your help, you truly provide excellent customer service! read more

We needed to print some documents in a hurry. Adrian went above and beyond to help us before they were even open! She deserves recognition for her stellar customer service! I highly recommend this UPS location and I will definitely be returning anytime I need their services. read more

We ship a lot of packages during the holidays and have returns to drop for from time to time, and I've always had good experiences whenever I use this UPS store. I went there today to drop off a heavy Amazon return and what I thought could be an ordeal was just a breeze. I made sure the box was well taped up and the shipping label that I printed at home was affixed as requested. So when I got there, I just walked in, set it on the counter, and the guy asked me if I wanted a receipt. I took the printout with the tracking info that he gave me, and that was that. Every time I've been there, there have been a whole team of helpful upbeat guys bustling around behind the counter, going in and out of the backroom area, or helping customers in other areas of the store. I once needed to have a document notarized and was pleasantly surprised at how easy it was to do there. The employees have always been friendly and very informative with whatever I've needed. It's great to have a shipping center that's consistent and reliable. Awesome service! read more

Realllllyyy bad customer service. Of course being more understanding of essential workers (because I am one too) I would normally cut some slack, but I walked in and asked for a cart since I had a lot of packages and there was a line. The guy proceeded to ask me to wait so I stood there for about 5 minutes watching each person get in line as the line grew. I then proceeded to just take things out one by one of my car that was parked across the street and go wait in a line I would have been through if the guy just gave me a cart. Like I said, I understand that due to the pandemic, things are difficult but this guy was so rude and unhelpful. Then when he went to ring me up. He was throwing my packages around like they were trash. Whatever though, I guess if my product shows up to amazon damaged, we know who to blame. P.S this was the manager or supervisor working on 5/12 at 4:15 PST. Hopefully he changes his rude attitude! essential worker to essential worker - everything is difficult for everyone and you still have a job, so stop having an Attitude. read more

Zero stars. Workers are rude and irresponsible. They had a line out the door but 3 people decided to go on break. Another short rude guy with facial hair was ignoring people talking to him. He must really hate his job. To top it all off he and some other remain worker weren't even wearing masks in a state mandate! The girl was even coughing!! When asked why they weren't wearing masks, the employee said I didn't have to shop there and the door was behind me. Like I'd get it if it was the mail shack or something, but ups??! Im shook. The company really needs to address the shitty employees read more

i've had my p.o. box here for a few years and i've only had positive experiences! the team is super helpful, and you can always count on Griffin! the store gets super busy and yet they all remain calm and cool. 5/5 stars! read more

I recently stopped by this location to shipped out multiple packages, and had the best experience with Griffin! He was kind, professional and had me in and out in no time. Really appreciated his help! read more

Couple of problems. They give receipts that are NOT accurate, leaving off vital information on costs and what exactly was paid for. Beware MUCH less expensive to have the REAL UPS pick up at your place than ship out from a franchised store. Total rip off on insurance rates twice as much as real UPS. Service was blah also failed to ask or tell me that my package might not be insurable BUT took my money anyway. A poor way to run a business RIP OFF read more

I have been using this UPS store for years. I have been shipping for business internationally & statewide sometimes weekly without ANY problems. A great experience from the managers to every single employee going above and beyond to help me in anyway that they can. I mainly work with Joseph but like I said everyone that works there is great! Everyone knows what a nightmare shipping can be but thanks to this store I don't have to worry about a thing :) read more

Horrible. Went yesterday to drop off a pre-paid item (ebay return) and asked for a small UPS shipping box. "Oh, we don't have any and since that's Ground, shipping boxes aren't free from UPS." Really - are you sure? was my response. "Oh yes - they aren't free." There's a UPS Distribution Center (Aliso Viejo) near my house, you mean they're going to charge me also for a shipping box? "Yes, because it's Ground." I leave, head home, stop off at the UPS Dist. Center near my house and ask if they have any shipping boxes / material for a pre-paid item. "Oh of course we do!" and ask what size I need; small, med. or large. I tell them of my experience at the UPS Store and they just shake their head "NO" and roll their eyes. Also - one company that I worked for had a UPS account, so I know for a fact that all the shipping materials are free from UPS but rather than cause a scene I just decided to #WalkAway. read more

Very Rude customer service. Think the elderly guy should just retire if he's that miserable

Walked in and 2 kids (maybe in their 20's) just sitting on the counters on their phones...ughhhh why even hire people like this? And then when the guy got up to help me he kept walking up on his phone and didn't even greet me. I genuinely am disgusted with their level of customer service. This happened 6/18 at 3:45pm. Manager...pick better people :)! Every other UPS in the area (bayside, Irvine ave, etc have WAY better people)! read more

Todd is a shipping artist. If I'm sending something valuable or fragile (i.e a painting or computer etc. ) he is the guy to go to. Watching him resize standard sized boxes to custom fit your non-standard painting is a show worth watching. And don't even bother trying to bubble wrap etc. at home - he will do it faster and better. read more

The UPS Store - Todd at UPS Store - Shipping Centers Near Me - Costa Mesa, California

I took my TV in it's original box to be sent to me in Florida. I had another large box which the agent put on the dolly and put the TV on top. The TV fell. I said I hope it didn't break. When it was delivered it was broke. In that same corner there was a crack. I called the owner of the store and he would not accept the blame. In my opinion the owner has no integrity. read more

Do not be fooled by the name of the store, these places have very little to do with UPS. Basically a typical mailbox store with UPS pickup. You will overpay by a very high % if you pay for your shipping here as opposed to online. I've gone to this store many times to drop off prepaid UPS packages. Never really an issue as not much service is required. The other day, however, I had an odd shaped, but not necessarily large, item I needed to ship and wanted to see if they had a box that may work. I told them the dimensions and he looked and looked at their list of boxes and said they didn't have one around that size to sell me, but if I brought the piece in they could modify a box to work. I didn't want to pay someone else to pack it for me, so I declined. He then mentions that they don't charge a fee to pack, you simply pay for the supplies required. So I asked how much the box would be to which he responded $18!!!! For a single brown box! Then he estimated other packing would make the total cost around $30!!! After my "holy shit!" reaction i think he knew I wouldn't be paying for that! Do people actually pay them these prices for a damn box?! That's absolutely ridiculous. Sure, you don't have to charge for your time because it's already baked into the supplies cost! I'll never even go back to this place to drop off packages. I'll be dropping off at the Staples on 17th St now. read more

Thank you PJ, Josh & team for ALWAYS taking good care of me. You guys have seen me through a lot while being your customer but... you make that extra step to make it positive & seemless, especially even more now during the COVID situation. Thank you for ALL you do! read more

Great location! The men working there today were super friendly and helpful. They had no line which made for a quick visit. They also actually answer their phone and are willing to help you over the phone! Definitely one of the better UPS stores in the area read more

The most expensive and slowest place ever. 15min to make ONE copy and 2.5$ for it! Worst experience ever.

I have an Ebay business, and when i started shipping the staff at this UPS Store made some great recommendations for shipping CDs and software titles in bulk, including dealing with international for a customer i had in Ireland. It's located in the same parking lot as the 24-hour Fitness, so it's easy for me to pop in, do my shipping, and then go workout. read more

The UPS Store - The UPS STORE - Costa Mesa - Shipping Centers Near Me - Costa Mesa, California

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I have lived in the area all my life and I came to drop something off at this UPS location returning something to Amazon. I was very unfortunate to have Kelly as the person to help me. Later finding out he was the manager! Wow. This is my fist time having to go thru UPS as I usually drop off at Kohl's where they are exceptional with their customer service. He was unhelpful and actually very rude. Making me feel uncomfortable. Eating and talking to me stuffing his face with food. I left and returned at a later time once again he was rude. Thankfully a younger man with a beard blond hair and blue eyes came up to the counter and took over helping me with my delivery. He was exceptional. Patient and walked me thru the return process. I didn't get his name but he knows who he is. You made me feel very comfortable and not embarrassed Never Having gone thru the UPS Amazon return. Thank you. As for Kelly you need to remember why you are a manger. read more

Service is quick and the employees are very polite. They even take the time to help me bring packages in from my car. Exceptionally detail oriented. read more

Thank goodness for this UPS store! They are much faster than the local post office and save me tons of time. Joseph helped me at my last visit and I was very impressed with his customer service. He was patient, polite, asked about my day, and helped me with a smile. I'll keep coming here anytime I need to mail something. Thanks, UPS! read more

Super friendly and quick service! Didn't even have to affix my owl label! Service w a smile and in and out in less than 2!minutes! If you can survive the crappy parking lot and dodge the homeless people blocking your path to the entrance you should have a quality shipping experience here! read more

Apparently working the hours that are listed on their sign out front aren't part of the job description. This is the second time I've come on a weekend at 9 am (when the store says they open) and had to wait at least 20 min before giving up and going somewhere else. Who knows what time they actually show up. What a joke. read more

Just paid $2.50 for them to print out a UPS label! One page, black n white..What a Rip off!!! Go somewhere else for your Christmas package needs!!!!! read more

Super professional and they help u try to find the more cost effective solution... Competitive PO Box pricing also!

Not sure why the one star over an air freshener. Really? Clerk was friendly and helpful. The store was open on time and there was no vanilla air freshener, although the air was fresh smelling. We returned the AT & T gear and that was a smooth process. Convenient parking, too. read more

Always fast, very nice staff and super easy to drop off UPS Pre-paid packages. I do a lot of shopping online and have many returns. I'm always in and out of here in a couple minutes or less! Only bummer is that they are closed on Sundays! read more

I went to drop off the package return to Amazon Prime ( Tuesday 03/28th) and I never get the return notice from UPS . PLEASE ADVICE !! read more

I called to find out how much colored copies were and it took about 5 minutes for them to answer this super simple question. I work at a nearby business and plan to print in larger quantities and fairly often. They were unable to offer any sort of discount for bulk orders. I'm really familiar with the UPS store and went there often when I worked at another location in Redondo Beach. Their pricing at the other UPS store was much more reasonable and they offered discounts for bulk orders. Oh by the way, I emailed the documents to this UPS store that I needed printed out and they charged me a $7.50 computer fee. That is just bad business. RIP OFF! read more

These guys are wonderful. Went to FedEx to ship they estimated $11 to $16 to package my xbox. After words asked for $35. Went to ups came out to $14. I only regret that my label was from fedex and couldn't use ups for everything. read more

Incredible service! The two gentlemen who helped me return my package to Amazon prime went above and beyond to help me. They made the process so simple and easy and gave me additional information without me even asking. They completely brightened my mood and made my day. At a time when I feel like customer service is getting worse and worse, it felt so good to be treated so kindly when I didn't even owe them a dime. Amazon paid for my return delivery! Thank you Amazon prime and thank you UPS store. Your policies and sweet staff are awesome and so appreciated. read more

The staff is friendly and helpful until UPS looses your package. Then forget it! My very critical package with an original car title from out of state along with some other related documents was lost by UPS. However the staff and particularly the owner of this store were very unresponsive to my plight. After using this store for a number of years, I will never use them or UPS again!! It's FedEx for me from now on and I recommend the same to anyone reading this. The owner of this store AND UPS just don't care and did virtually nothing to find the package !!!!! read more

If i could give negative 10 stars i would. i lost my receipt with tracking number and called this location where i initially got it from after i paid for a service. I called and told the guy my issue and then he asked for a date to locate the receipt easier. i told him if he had a min for me to take a quick look and i had another question before i went on to do that BUT the guy was so nasty and rude he only said "give me a call me back when you find it, i have too many people in line" and clicked immediately and was very bothersome. how nasty. He didnt EVEN let me ask my other question about prices. i called back right after and asked if i could speak to a manager and the voice sounded the same as the rude person that clicked on me and said he was the manager. I told him about what happened and he didnt even care to ask who i spoke to bc i knew it was him that did that/ spoke to me like that. I even asked him "was that u? Bc it sounds like u" and he was playing a game saying he didnt know. that it could have been anybody, trying to throw others under the bus. I have names and he told me his was kelley and that he was the store manager. Other 3 names he gave me were alex, joseph, and phil. But he kept saying his name was kelley.This call happened sept 28 2017 at around 12:40pm . do not go there. Avoid at all costs. So rude and rushed. I usually used to go there for services but never again. already called corporate to see what they do about this. To the Response below my review: Btw, i wasnt even mad about not being able to track/find envelope bc i was unsure . I was pissed off for the dry response i received. AND NO. "Manager" told me kelley. to lie and cover up. and there was no "PLEASE" call us back". Check your recordings. And of course it was a made up name. So it would be hard for corporate to figure it out. Now you're trying to sound sweet?You should have done that to begin with. Save it. I told one of you/ you id post a yelp review about this and didnt seem to care nor believe me over the phone.I was nothing but nice first call and you/one of you know it. But one of you, or you decided to play a game and here we are. And btw, you or who ever, werent/wasnt paying attention because i asked a quick min to look for the DATE of transaction for one of YOU to look up the TRACKING#/ receipt then. That was the whole point of my call!!!! Wow. Stop making you look more bad as it is. read more

First of all, I want to personally thank again, both employees who vigorously repacked my guitar amp...weighing 88 pounds! I could barely get it to the store..but, knowing I could not possibly box the amp myself, Kim and his co-worker not only were able to pack and return my amp with expertise, but accomplished my request with truly a professional, "customer first" service, attitude. I recommend this store to ANYONE seeking fast, friendly, courteous people who care about helping you with a smile ...My sincerest thx. guys read more

I gave them another chance. A box of christmas presents. "Anything fragile"? No - it's all clothing. For an 18" x18" x18" box it was $9.18 - HIGH but ok. But get this - they charged us $11.88 for peanuts. WE DIDN'T NEED ANY - THERE WAS NOTHING FRAGILE. Stay away from this UPS Store - they are crooks. read more

Worst experience this morning. I have been there several times and realize that they aren't the most happy people working there but they were always respectful and helpful and I never had a bad experience. Today, knocks it out of the park. Went in to get a document notarized with my mom. It was a document for me and I needed my mom's signature to be notarized. I have been there SEVERAL TIMES for notaries and never had a problem. The usual guy wasn't there so instead I get stuck with a racist white old guy with glasses. I was trying to be helpful bc I know what the usual guy needs... And since I prepared the document I tried to explain to the guy what the document was and gave him my mother's license. Meanwhile she is standing next to me the entire time. I was just getting everything ready for him and from there he can deal with my mom. He doesn't even say hi or anything and starts with what kind of notary do you need. I was never asked that before so I was confused. I told him we need this document notarized and he starts lecturing us about how there are two types and he can't decide which one we need. Funny bc all the times I got something notarized there ... I never was asked what I wanted. It goes downhill from that point on. He looks at my mother and asked if she speaks English at which point she replies in English and tells him good morning and he goes on and on about how he needs to speak to her and not me. I was only helping him by giving him the things they usually ask for and he was more than welcome to ask my mother any questions. I didn't think physically giving him the ID instead of my mom was going to be a problem. Long story short- we felt humiliated and he could have just said "I need to speak to your mother directly" instead of asking if she speaks English. Completely offensive from the start. My mother insisted we leave bc she was embarrassed and didn't want to deal with him. So rude!!!! So insulting. Won't go there again. read more

I'm not sure who the carrier is, but the UPS service has been wonderful. Twice now, I have been unable to pick up my packages due to my lengthy work schedule and they have re-routed my packages, free of charge, to my work, so I could receive them. Thanks so much! read more

Alex went above and beyond by providing outstanding service for me today. He was very patient and persevered in his search. Eventually, he found what I needed to provide to Sears/Kmart in order to receive a refund related to a return. Thank you so very much!!! read more