Very very horrible customer service. The lady who was working the front counter today at 2:30 pm was so rude to me that she literally threw her pen down and turned away from me mumbling under her breath about me after I inquired about getting a tracking number for a letter and then decided against it when I learned it was $20. I've never seen someone get so angry at a customer politely declining the service and thanking them for their time. Also, awkward place with no music and overall horrible experience. read more

Avoid at all costs, they will jerk you for anything possible. I came in today (7/7) to return a package back to Amazon just like everyone else does. I had the label on my MacBook but was under the impression that I could just forward the label and have them print it out for a reasonable fee. Instead, he laughed and told me it would be $5.95 "access charge" to access my email and retrieve the label and then a $1 charge per page to print. So nearly $7 to a print? I ended up walking next door to FedEx Office and paid $0.13 for a label and they happily helped me out. The guy at the counter said that "ya, we'll we're family owned and I said ha! So you think it's fair to charge $7 to print a one page document?". He said nothing and handed me my receipt. read more

AVOID AVOID AVOID !!!! Went there at 6pm today and found an old indian lady behind the counter. Indians are not generally rude but this lady was really rude. Not sure if she was having a bad day but looking at other yelp reviews, I guess she didn't. UPS should consider taking the franchise back from the owner as they are bringing really bad name to UPS. Moreover, she is bringing bad name to Indians as well. Coming back to my experience. She said Hi to the delivery guy behind me loud and clear but she didn't greet me at all. Although I don't expect it but as a courtesy she should have. Next, when I asked her for UPS envelope(in which you put the return label from amazon and stick it to main box), she refused and said it will charge me some money for it. I guess she said $2 or sth. She then offered me that she can tape it for 1 buck. What a cheap way to do business !! I just returned back and went to UPS at Keily/homestead. The guy greeted me with a smile. Without me asking for anything, he took the package and took care of everything. It was a horrible experience at UPS cupertino. The lady wasted my time and energy. Hope UPS guys read my review and do something about it. read more

I've been here a couple times since it's near my workplace and I find everything perfectly fine every time! Lots of parking is also an advantage read more

Easy drop off of 70 labeled packages. Good parking and use of hand truck from the store. Thx Sally for ringing up each scan tag so quickly and providing the receipts. read more

The UPS Store - Shipping Centers Near Me - Cupertino, California

- Charge $1 for tapping small box that only requires 1 foot tape. - Employee here doesn't want help customer to print out any shipping label even customer has proper initial tracking number generated. read more

Lazy female UPS worker. I gave her my Amazon box to return and she shook it, but thankfully didn't ask me what was inside. I asked for the receipt and she told me the scan code was the receipt. What a dumbass. How hard is it to get the receipt? Should only take 10 seconds. Never coming back here again. read more

Very poor service from the elderly Indian woman working the counter. She gave me a hard time for needing a few strips of packing tape to secure the package. Even after I told her that I just moved house and couldn't find my packing supplies because they were still packed. I thought maybe she was joking but then she insulted me by sating "you Amazon people always want everything for free" and "next time you need to buy the tape". Really? You can't help out with a few feet of packing tape? How about this: next time I go to JDM Packing Supplies in Sunnyvale where the people are always friendly and helpful? read more

$12 for an off-brand roll of tape, $8 for one layer of cheap bubblewrap, and a couple of helpful ladies behind the desk. Those two people have generally been helpful honestly (hence the second star) but the price gouging as per the management is absolutely ridiculous. Inexcusable. It should be a convenient, helpful, reasonably priced place to pack and ship your items. It's what UPS is supposed to stand for and this location just doesn't. IF you absolutely have to go here, make sure everything is already packed and ready to ship 100% because otherwiseーdepending on the itemーyou may find your cost easily doubled. Or more. Ridiculous, petty way to pull a profit. read more

Definitely agree with the other reviews. This place is extremely convenient to where I live, but the workers here are extremely unfriendly and try to overcharge you for everything. I only come here to return Amazon packages mind you. At other places taping a package is free but here is $1 a package. Also they are extremely rude - never a smile nor a hello. Would never come here otherwise. read more

So a lesson to all of you about to ship UPS: DO NOT pay for your shipping at these locations. Go online to www.ups.com and print your own labels and then drop it off at the UPS Store. The UPS Stores all charge a ridiculous premium to print shipping labels. In this store's case, a $40 shipping cost to the east coast cost a whopping $70. I dropped off a few packages at this store and when the barcode reader started having issues reading through the clear plastic tape, the lady behind the counter was pretty angry. "I TOLD you to not cover the labels with tape!" She had some difficulty understanding that this was my first time to the store. Maybe I caught her on a bad day but just follow my advice about the labels and you won't be sorry. I would have given 3 stars for it being a good place to drop off packages but I'm not fond of being verbally abused (for no reason). read more

I brought in a package to this location with a pre-paid shipping label to drop-off for shipment. The male worker pointed to the scale for me to leave the package on and said thanks. I then asked for a receipt so I could get confirmation that The UPS Store had received the package. He then began to tell me that I don't need a receipt since, according to him, the pre-paid shipping label is the receipt. I then asked again for a receipt and started to explain that I wanted confirmation that it was received by the drop-off location. This is when a 10-minute back and forth between this worker and I started, with him condescendingly trying to tell me how UPS works. (I told him that I know how UPS works and that's why I want a receipt.) A female worker (I'm guessing his wife?) eventually stepped in, scanned the package and printed out a receipt for me. It took her less than 30 seconds to do so. Now, was that really so difficult to do? Or is it such a bother for a customer to come in with a package to drop off and ask for a receipt? Sorry if I inconvenienced you, but if you don't want people to drop packages for UPS pick-up then maybe you shouldn't be running a UPS Store. There was no valid reason for this guy to be so reluctant to give me a receipt, not to mention him not having any valid point to refuse to give me a receipt for the drop-off. Other UPS Stores will ask me if I'd like a receipt without me even saying anything. Good customer service really isn't all that difficult. Well, maybe except for the guy that works at this location. read more

I'd give 0 stars for customer service if I could. I walk in with an box to return to Amazon.com. (I didn't go to a specific drop-off location because I know that this box won't fit in the drop-off opening.) After waiting a minute, a young lady comes out to the front. I say, "Hi, I just need to drop this off. It's already pre-paid." Young lady says, "Okay." I pause, a bit confused about something. I ask, "Don't I get a receipt or something? Last time I did this (in San Jose), the man gave me a print out or receipt." She stares me down. "(mumble mumble) email?" I ask, "I'm sorry?" She says, "Did you get this from your EMAIL." No question there, people. And then I notice that she's half-heartedly pointing to the mailing label on my box. I reply, "Um.. no. I got it from Amazon." She gives me the look of death and proceeds to go on the computer, clickin' her mouse around. I try to help in further explaining what I had said earlier. I say, "I think it was a delivery confirmation or something." She GLARES at me and says, "It's not a DELIVERY CONFIRMATION. It's a DROP-OFF." Might as well shoot me down and call a dumbass. Jesus. I say "I'm sorry... I didn't know..." At this point, I'm so shocked at her rudeness. She prints out the "drop off" (hah which mind you has a tracking number on it), and hands it to me without a word. I'm standing there befuddled by her anger towards me when I honestly don't think I've done a damn thing to deserve it. So dear UPS, whoever the girl was that was working the 11AM shift on October 22nd, 2010 at the Cupertino UPS STORE needs to be given a class on customer service for so many reasons. Never a greeting, a thank you, a you're welcome, or anything. Ruined my morning. read more

I concur with the other reviewers; this place is run by crooks. Their scale is not "zeroed" and they know it. I once brought in two pre-paid packages that I had meticulously weighed. I had already printed the UPS labels online beforehand. This was my first time going to the UPS store; I usually just opt for "carrier pick-up," though figured I'd save a few dollars and drop it off myself (there is a fee for carrier pick-up). Despite the fact that my packages were already paid for, they weighed both of my packages nonetheless. Both registered as exactly 8 pounds heavier on their scale than they did on my scale. They told me that they would have to bill my UPS account for the difference. Thinking it was just a fluke (and foolishly giving them the benefit of the doubt), I went there again a few months later. THE EXACT SAME THING HAPPENED. These people are absolutely sleazy. If you need to mail a package by UPS, use either carrier pick-up, or go to a different store. read more

Came here to have some copies printed and an important document notarized. It was rather slow for a Saturday afternoon, so I was helped quickly. I had the documents on a flash drive, but they were still able to print me out the copies I needed. Most awesome! :) The notary was quick and painless. Customer service was great. No problems whatsoever. Paid and we were outta there in less than 10 minutes. Highly recommend them for all your copy/notary needs. read more

3 thumbs down. Came by to send a package back to a business who nicely gave me their UPS account number to ship my return back under. Filled out the UPS Store shipping form and then was informed "we don't bill recipients UPS account numbers any more, sorry" What good is a UPS account number if you can't use it in a UPS Store? FedEx - I need you ! read more

Good attitude if you ship from this store. Bad attitude when you just drop off the package to ship. On 5/1/08, I just drop off the package, and the lady said she can't scan the label. So I asked her what to do, but no respond. And she said the UPS driver will be very upset if he/she can't scan the label. So, I told her to enter the tracking number by hand, and she gave a a attitude said "you didn't give me the business, and bring me into trouble." So, next time when you drop off the package there, make sure you buy something or make sure the label they can scan. read more

One of my family members had to get a form notarized and was across the street from this place. I made the mistake of telling them to come here. I thought, hey just a notary- a 10 minute job and you are done; again big mistake. The family member waited 45 minutes while others (I suspect higher revenue generating customers) were given priority. Finally another customer said, hey this person was ahead of me and waiting for a while. My family member was finally able to get the document notarized. UPS Cupertino you are horrible. I strongly agree with those who have recommended to go to the FedEx around the corner in the same mall, next to Starbucks. read more

I didn't have any problems here on a Friday morning around 10am. There is plenty of parking in the shopping mall and the UPS store is easy to find/see. Walking in it's a typical store, it felt organized and clean - nothing to complain about. I had my boy's snowboard he wanted me to ship for him, so awkwardly with a huge long box I put it on the counter. The young girl wasn't particularly friendly but not rude. Just gave me the paperwork to fill out and told her to call her when I was done. I filled out my paperwork, she was obviously on a personal call for a second but I didn't really care - she was ready when I was. She got everything set, just took a moment, told me how much and how much insurance would be - pricey at $3 for every $100. Within minutes I was set and ready to go, she made sure the email was correct so we could track the package and I was all done. Altogether it was a swift, easy transaction with a young girl who didn't seem to be passionate about her cashier job but was nice enough. Cost $29.05 to ship a snowboard to LA w/o insurance. Not cheap. read more

Oh how I wish there was an option for NO STAR; even the word star with the mention of this location might give people the wrong idea. UPS needs to look into this and hire who knows a thing or two about how to even talk to people; forget customer service. read more

Have you ever walked into a place and had someone talk about you while not directly talking about you? Thats what happened at this horrible store. As I walked in with my box that I was returning to UPS with a prepackaged label I sat in a line which waited for the person at the register to deal with the UPS driver. This was normal I have no issue with waiting and held on to the box which was busted up. At that very moment the register lady started remarking on how people in Cupertino were entitled to bring busted boxes and not have everything ready to go when they go to the store. Obviously she was talking to me but indirectly referring to "everyone". As I stepped up I was short with my responses, she tried to crack a joke but I wasn't having any of it. This was the worst disrespect I've ever seen at a PACKAGING STORE WHICH SHOULD HELP YOU PACKAGE AND SEND YOUR GOODS. Most if not all other UPS stores are extremely helpful and will guide you to getting the goods you need to send everything off, and yes I know that these are services you have to pay for. Degrading a customer like this was atrocious and would recommend customers actively AVOID this place, and that UPS seriously look at who it is partnering with. read more

I agree with reviews here. I went there to parcel a laptop to NJ and the lady gave me quote of $49 for ground shipping! I ask for alternative and she said I have to pay $25 for insurance. I declined to ship from there and she gave me and insulting reaction. Very unfriendly. P.S I shipped same package via fedex for only $21. Yes including insurance. read more

I should note that all of these UPS stores are franchises and are privately owned and operated. I came here to fax a few documents, a total of 10 pages. I didn't bother to ask but should have asked how much because I was shocked being charged $20 for it. It doesn't even cost them money to fax, granted I intended on paying for using their services, I was not expecting $2 per page to fax. This place is straight rip off. The owner didn't even give me a receipt, which I'm sure he's just pocketing the cash to avoid taxes. Avoid going to this place. I'd rather drive a bit farther to give another store the business. read more

As mentioned in other reviews, an old lady worker here handle customers very unprofessionally. I had my package with a printed label ready to go and this lady tells me that the box is too small for labeling/shipping even though UPS website didn't say so... Then, the lady started complaining at me...: "how am i suppose to put this on a box!" ...I should have expected this too but there's no need to be rude!? I had to interrupt her yelling to purchase a $5 replacement box just to get it over with. I will just stick with Fedex from now on... read more

I opened up a PO box with the UPS Store for a side business. Got to know Dina and the others there. Great people providing good service in a clean and organized place. They will also do mail forwarding services in case you can't visit the onsite location frequently. Super satisfied with the decision. read more

Total rip off and shabby service !!! Run run run.. Dont even think about going here.. Did notary here.. without asking whether I have a copy or I needed a color copy, he just went on to make copies and end of all, I had to pay for those copies. I have seen customers complaining of lost package there when dropping off while I was in line. So when drop off.. make sure to scan and get a receipt. Notary is $10 per page and its a rip off and they dont tell before hand, oh my mistake I didnt ask. They make money on copying the pages as well, as they say they need in a specific format(and they say its the law). Dont have an option to give negative. read more

Worst UPS store I ever saw, and I have been to many. When you hand them a UPS package and ask for a receipt, they would give it to you VERY reluctantly or NOT at all. Trying to save that little piece of paper, or ink?orate UPS should revoke their license. (The Fedex store around the corner gives much better, and normal, customer service) read more

UPS stores are franchise owned so your your mileage may vary based on the store owner but this one is terrible and unprofessional. They are rude/they don't care and treat like you dirt. I really dislike store owners that behave like this. One issue is that they don't like pre-paid labels because they don't make much money off those compared to other store services OR if you purchase shipping from the store (which is 2-5x the normal UPS price). Again, it's a franchise so they set the prices and they jack them up for shipping. In some sense, the Fedex in the same plaza is much better because their stores are not franchises so the service and prices are uniform from store to store. Also I can always get an immediate scan and receipt from Fedex unlike here. read more

I give one star because when I called them to get refund, they agreed. This store is very expensive and very inefficient. I paid more than $25 for two files to send to a place which is within 1 hour drive, and I chose next day air. However, it was still not shipped yet after 4 days. read more

Excellent customer service. I got to the store to send an overnight letter just after the last delivery had left. ( my fault for not planning better) Suddenly they went into an "all hands on deck" mode, with one person entering my order, on to call the driver to intercept them, and the younger employee to run my letter across the street (yikes, Steven's Creek) to make sure it got on the truck. I checked this morning and it is, indeed, at the destination (2500 miles away) Also, love that they have a notary service. read more

Dina and Ken Patel Rock!!! You two are the best UPS experience I have ever had. You go "above and beyond." Thank you for being affordable, warm, resourceful, caring and kind. It was important for me to let people looking for a UPS store to know, they should visit your store. Once I had an important letter to mail, turned out the recipient lived close to these two great people and they offered to deliver it for me. I was taken aback and asked if they were serious. They said they were and delivered the letter at exactly the time they said they would at NO CHARGE. These are good honest people. The world needs more folks like them. Thumbs up for you two special humans... Check out Tina and Ken at UPS store: 20660 Stevens Creek Blvd, in Cupertino read more

This is the best store for getting Notary services and shipping, in my opinion and my personal experience. Not all UPS stores are the same and not all associates are the same. My experience with this store and the associates has been amazing and pleasant. Thank you for the great services you provide. Keep it up!!! read more

It's 10:08am and you have a line of people waiting outside. Can the store operate during advertised hours?! This is a real waste of everyone's time! read more

Dina is a doll. She saved my butt while I was in a rush and went out of her way to help me when she really didn't have to! Thank you so much

Worst people ... They just rip off. Charing unreasonably high. Don't use this business.

I get that this type of job sucks, all of my jobs have been retail--they suck! But you still have to do your job. Short Indian woman didn't even respond to me when I said hello to her first. I'm the customer, I shouldn't be the first one saying hello and thank you. There's plenty of other bad reviews about her on here. Fire her, easily replaceable. As we all are. read more

Ok.... I've been going to this UPS location for a few months now. I can see why there are mixed reviews. If you want to friendly service.. go somewhere else. Shipping is reliable unless you have something heavy and fragile items then I recommend you go somewhere else. The young ladies who work are moody all of the time. And sometimes they will literally drop your box to the ground in front of you after they weight it. That is very disrespectful to the customers. Most customers spent a lot of time taping the package and expect it gets to the destination safely. Please don't treat our package like crap. If you hate your job, go find some other job. If you still work here, greet to the customer with a smile when they walk in, be helpful and respectful. read more

This store is so poorly run that they lost 2 of my amazon returns in the last 6 months. I don't have many returns and it is so frustrating that the clerk told me just leave it on the counter and a week later I checked on Amazon and nothing is logged. With no proof, I have no way to pursue this with Amazon. Don't drop your stuff off to this UPS without a receipt. read more

Above and beyond! Had a pkg to drop off and got there an hour after closing. My problem...not theirs. So I spent a couple minutes looking (on my phone) for a UPS drop box location. But apparently somebody was inside and saw me, package in hand. He came out and asked if it was just a drop off. When I confirmed that it was, he took it for me. What a nice thing to do. Thanks! read more

This is probably the worst store I've ever been to in my lifetime. Keep in mind I'm a Cupertino native, so I've been coming here (with reluctance) for over a decade now. Where do I start? 1. The owner (Dina?) doesn't seem to give a damn about customer service. It's always about ripping the customer off. Packages that I price online somehow come out so much more expensive at this location. 2. On top of poor pricing, they try to charge you for anything possible. I'm a photographer, and I use Borrowlenses. I shipped to this location once and Dina tried to charge me $10 to pickup. I argued, but she would not relent. This is an independent pickup charge from the shipping charge which the shipper pays for. 3. I've dropped packages off here and it's always so hard to get a receipt out of them. It's like because if I don't get ripped off by them and print my own labels, they get upset and take their attitude out on me. 4. I hate to be the guy who runs out of tape but it happened once. I was charged an arm and a leg at this store. Meanwhile two other stores (San Jose, and San Francisco) had no problem doing some taping for me even though I offered to pay. This store just feels like a zero customer service site that's trying to nickel and dime everyone. I know that's an Asian stereotype, but hey, as an Asian myself, I have to say to this store to stop making us look bad. read more