The employees at this UPS Store have excellent customer service and are very helpful. The 2 ladies that worked today and the 1 gentleman who helped me prior were so friendly! Happy to say this is my one-stop shop for all of my shipping and mailing needs. Keep it up, UPS! read more

We are completely satisfied and highly impressed by this UPS store. On September 7, 2021 we were in the process of having a large number of legal documents notarized. An overnight delivery was required in order to meet a property closing deadline scheduled for September 8, 2021. A very personable, caring and professional associate attended to this matter with a knowledgeable and keen eye for detail which insured absolute accuracy since the property that my wife and I were selling was located in another state. I am submitting the initials of this most professional associate which are RHG. We wholeheartedly recommend this UPS store for legal notarizing and all facets that require any UPS service. This store has an air of a "Can Do"and caring attitude which reflects great credit upon the UPS company and all of the employees located at 771 Jamacha Rd. El Cajon, CA. In conclusion, the closing deadline for our property was met due in large measure to the efficiency, and professional caring of RHG. Thank you so much! Sincerely, Andrew A. and Christine A. read more

These guys ROCK! The ONLY downside (and it is not their fault) is that the parking in the shopping center where they are located is woefully inadequate at the busiest (5-6PM Weekdays) times. Love this place! read more

My husband and I have had a "mail box" here for many years. They offer many services besides your typical shipping such as notary, keys etc, which is convenient. The owner and staff are always friendly and helpful. read more

This is my FAVORITE drop off location. I go to FedEx, postal annex, the post office.... But this location is my favorite! Staff is so helpful, always smiling! They always have staff to help customers. They grab the door for you. They take pride in their store's appearance (you will find them vacuuming during slow times, wiping off counters, etc). I believe this is family owned and operated and it really shows! Really great customer service!! read more

The UPS store at this location always does everything right and they are courteous and efficient. No headaches!

This is one of the greatest ups store I've ever been to! It has most relaxed, down to earth atmosphere, Great atmosphere! I've definitely be back read more

I hate mailing things!!! This place is always friendly and amazing!!! Makes everything so easy! Today I had a van full of kids and I had to run in and mail something back to amazon and SMIT is the man!!! Took my box and bunches up papers and did the job for me!!! Thank you so much for being amazing!!! read more

The man who just helped me was the nicest most helpful person I've experienced at any business in a very long time. THANK YOU!!!! GOOD JOB UPS STORE! read more

I recommend this place, very friendly staff eager to assist when needed. Svit took care of everything!!! excellent customer service!

AMAZING STAFF! They are extremely efficient and friendly. The prices are great and they are in a wonderful location! We will be using this location for all our shipping needs. read more

Brought in a package and I received some great service from Smith! Very positive work environment going on in there!

Came into this location this morning to return a few items from amazon. I had printed labels out for my items but I was in a hurry so I didn't have time to package them and adjust the labels correctly to each item. I was greeted immediately by a man with blonde hair (I'm sorry I didn't get your name), who was very nice and helped me immediately. He packaged everything for me and rang me up so quickly that I don't think I was in there for more than a minute! Thank you for the super awesome & quick service! I will defiantly be back!!! read more

I had the pleasure of meeting Ryan at this UPS location. I went in to Mail a return package and I was having a problem with the Return label I had received from the company. Ryan was no nice and helpful. She took care of the problem I was having and made sure my Return Label worked. What a great experience and I will continue to use this UPS because of Ryan. She made me feel like a valued customer. Thank you C. Lovejoy Alpine, CA. read more

Maria and Jeff worked with my mom on the east coast to ship a very heavy and awkward mattress from San Diego. They were very friendly, courteous, even offered to pick the mattress up from my house with the owner's truck. They even have a military discount. Nothing but great things to say about our experience -- we will be back for sure! read more

All the UPS workers or managers at the store are so helpful and patient if you're like me and always not the greatest at returning items. They go above and beyond to find ur scanned items for return if you can't find the certain qualifications to send the item back. I really enjoy their customer service. It's top notch Thank you guys I'll be coming back over and over read more

Love them! They are always there even on Saturday. Their hours are 10-5. They have solutions to every problem and you can really trust them. Today I went in there and I needed a return number that I forgot to put in the box. I called her from home and she entered the number and sent the package. Thanks so much! read more

I had a package to return. I'm 70 years old and not very tech savvy, but I printed out pages of instructions from smile.amazon.com which is the easiest way ever to donate to the ASPCA. Just do your shopping through Amazon by going to smile.amazon.com and they donate money for you. You don't pay an extra penny. I walked into the UPS Store with my package which was open and had the printed out instructions sticking out all over the place. I also had my wallet with me, fully expecting to pay a bundle to have this package shipped back. Joleen, the wonderful lady behind the desk, took one look, tore something here, affixed something there, inserted a paper inside the package, and said, "All done." And it didn't cost me a penny. Thanks, UPS, for having someone as wonderful and efficient as Joleen. read more

I always come here since its 1 minute away from my house. But the last shipment i dropped off was a nightmare. I run an online store and my customer was completely upset since the package did not ship out till 3 WEEKS. I called to make sure that it did not get lost in the UPS store and the lady who I spoke to was extremely rude and did not even bother to look in the store. She kept telling me to go to USPS and when I went there, they said the package hadn't even been scanned yet for pickup! It wasn't until I complained to ups again and then next day I see the package was shipped. Completely disappointed because they did not want to take responsibility for the misplacement nor did they even bother to look for the package and just kept telling me to talk to USPS when it hadn't even made it to USPS. I do not recommend shipping here if it is their fault. They will somehow make you believe its yours and they have nothing to do with it. read more

I have been using this UPS store ever since we moved into the Granite Hills neighborhood. Rayne and the crew are all so friendly and helpful, no matter what you needs are. They are there making sure your valuables are safely packed to just sending out a letter they do it all. Go by and say hello to Rayne and the rest of the crew. You wont be disappointed. read more

Great customer service! I was in and out in less than 5 mins! The lady is great at multitasking

Loved this location and the employees! They are really helpful and understanding to the point that I'm here writing this. They took care of all my needs: stamps, returning a book, printing package label for book after I emailed it to them. Extremely reasonable prices. So choose them you won't regret it. read more

Super service at this store. Way beyond expectation. Took my return to AMAZON & wrapped, labeled, & sealed in under 2min. With a great attitude. Deserves a big WOW! read more

I shipped my immigration documents to USCI last 02/27. UPS lost my package including checks etc... Now, I want back at least the shipment money, USO says is the store responsibility. The store says is a loooonnnng peocess. UPS never again!!!! read more

This is the worst UPS office I have EVER walked into! The staff is completely rude! I'd rather drive a longer distance then to step foot in here again! Can't ask a simple question without getting a rude snappy attitude back from their mouths. It's obvious they are unhappy with their jobs. They huff and puff about printing out a simple label, I mean damn is it really that fucken hard to do? Is it that much of job haha? If your looking for a fight or to have your day turn upside down step right up to The UPS Store on jamacha El Cajon!!!!!! Save the trip and go elsewhere! read more

They had outstanding service! They were very friendly, patient, and informative.

Rudest bunch of people I have encountered in a long time. I thought it was just the workers, but apparently they learn from the owner. Go to the very kind PCPlus across the street instead to save your blood pressure. And everyone, I'm sorry and thank you go such a long way. read more

I've had a mail box at this UPS store for about a year and I love it. The employees always welcome me with a friendly greeting, even when they are busy. They are very accommodating and helpful whenever I need assistance. read more

I stopped by store today. Needed to return package to Amazon and ship package with guaranteed delivery on Saturday. People in store could not have been more friendly or helpful. read more