I have always had a great experience at this store and am surprised at the negative reviews. The people here go above and beyond to help you in a very busy store with shipments and Amazon returns going out and everything else they have to deal with. Yes there can be a line sometimes, but that's to be expected at a busy store . read more

This is my closest UPS store and it's the absolute worst! I'll now have to drive further away just to avoid the hassle, attitude and delay of processing packages here. Why you may ask? The owner or manager of this location is controlling, doesn't think before doing and has an attitude. He needs to let his workers take over and handle the customers. He's not friendly, his comments border on rude and he grabbed my phone out of my hand without permission without simply providing a reason as to why. He's made comments like "we don't need your trash when processing the Amazon return" The trash he's referencing is the packaging for the product with the name and barcode on it. Another start to an interaction was him asking why didn't I attach the label to my package. I didn't even have a chance to ask for the slip cover to be able to attach it. Another time I was in line to process a package and he skipped right over me. I was clearly in the doorway and in line. He let someone go ahead of me and when I tried to inform him he moved on to the next victim. You might think we had different service needs but no, I was skipped over and now behind the guy he let go ahead of me. The final straw was him grabbing my $1500 phone out of my hand and dropping it on the weight scale without a care so he scan a barcode. He did this without asking me to set it down or instructing me to do so. I've had enough! UPS needs to send a rep to monitor the owner for a day to see he conducts this franchise. read more

I have been coming to this location for 2.5 years. I agree with most of the other reviewers, it used to be a huge pain in the butt to come here because the service was behind slow and the staff didn't seem to know how to work a basic computer. However, I have noticed a change for the better in recent months. The owner is in the store more often and he seems to be trying to turn things around. He is very nice and helpful and trying to get customers in and out of the door faster. They still have a bit to go but I appreciate the improvement! Service is faster and the staff seems to be better trained and nicer. It is definitely more pleasant to come here now, so kudos. read more

Against my better judgment I popped into this location because I had two prepaid USPS packages that needed to be sent. The owner refused to take them and told me to go to the post office. I have dropped off pre paid packages to various UPS stores for YEARS (just did this morning to the UPS store by Moonlight Beach!) Never once has anyone refused to take my package. It's honestly like this guy is trying to run his business into the ground? Or is perhaps senile?? I have contacted the corporate headquarters of The UPS Store to report this location, they responded that they are aware of the issues with this store. Avoid. read more

The miserable cult of Dave. I am yet another innocent bystander caught in the wrath of the older man (definitely not a gentleman) all the reviewers on here have written about. His name is Dave, and unlike most Dave's I know, this one...he's not the Daves who I'm accustomed to...you know the ones...the Daves who will come pick you up from the bar because you need a DD and we're getting a little too flirtatious with a biker's girlfriend. The Daves who lets you couch surf for three months at their pad while you go through a bitter divorce and you're just trying the get your feet back under you. No, no...this is no Dave. This Dave LOVES to be miserable, and as we all know...misery LOVES company. If I didn't know any better, this Dave might actually derive some sort of BDSM pleasure in making his customers the most unhappy on earth. Like... he's a professional...Not a professional in the sense of being a good UPS employee. Nay...he's a professional party pooper! My experience you ask? I have 6 Amazon returns, all packed, all labels ready to go. My hands are completely full. No biggie, I'm strong enough, I can handle it. I have to wait in line holding all these, but I'm not complaining, although I did detect that Dave was not happy with the current customer he was trying to help. No acknowledgement of us waiting in line, like a "hey guys, I will be right with you." Cool cool, whatevs...two people in line walk out because they realize seeing two old dudes try to work a computer might take longer than this Earth to turn into a ball of fire as it gets consumed by the sun...yet I soldier on. Finally I'm the only one left and I spy the scale where each package will be individually laid for a scan and ship. I rest the multiple boxes in the top counter because that is the only tiny real estate I have to start loading the scale one-by-one. "Oh you're going to use my top counter are ya? That's an odd place to put your packages!" I see the "Dave" name tag and think to myself "Where else would I put them." Throughout the scanning he's telling me which place the package is going in a weirdly condescending tone (you had to be there). I get to my fourth package which has a QR return code. His reader can't read it (after really giving it the ol' collegiate try if scanning one time) and proceeds to push the package off the scale at me, and it lands on the floor. Good thing this wasnt that super-expensive Ming Dynasty vase or Paleolithic caveman skull I found in my back yard and was sending to a museum in New York. Dave then says I will have to reprint the label at home and walks away, turning a blind eye to the other two packages yet to be scanned. Honestly, I gotta say...it was a power move. I called Dave back politely to remind him I still had two packages he needed to scan. Dave sighed and begrudgingly came back to press the trigger on his scanner and throw a nicely sealed package into a bin. Checkmate Dave...although this may be a draw as I still have a package unsent. A quick drive up to the UPS store by Target and a night and day difference, and guess what? Their scanner worked. If you've made it this far. I'm so sorry. But also, if you read the reviews...you realize that Dave's Cult of Misery has claimed more victims than the Jonestown Massacre. I only wish Dave would drink the kool-aid of happiness. read more

Slowest ground for an item that weighed 4.2 oz was $15.14! The item only cost $25. Ridiculous! The worst part about this store is that I am a female standing in line with 2 men behind me and the clerk asked me to speak my mailing address instead of writing it down. That made me feel very unsafe!!!! Similar to a hotel clerk being trained not to speak room #'s out loud, he should never do this. I'll never visit this location again. read more

Customer service is awful, first time I went there will be the last. The elderly individual who works there couldn't have been more rude. There are many other options, no need to patronize a place that treats you like you're bothering him. Obviously many others have had the same experience. read more

The older man that works here is unprofessional. He gets upset with you if you can't talk and spend 10 minutes talking to you and is condescending and rude. read more

Store is awful. Older clerk got upset with me because I used his tape and he was worried about me spreading Covid. Will never return here. If your employees are worries about Covid they shouldn't be at work. read more

DO NOT GO HERE!!!! The women asked me get on her computer, asked me to help fix their printer and asked me to talk to her boss on the phone for her!! The owner Dave told me I wasted my time going through the UPS WEBSITE where I uploaded my documents and paid. After the women asked me to help her print the documents for the 3rd time, she was extremely rude and said "how should I know how to do this?" read more

If I could give negative stars I would. Very very rude. Staff is absolutely not solution driven and has NO idea what they are doing. Don't do Amazon returns here. They nickel and dime you until it's not worth the return and the line here is always so long. Drive to another ups store- these people are hopeless. read more

The UPS Store 270 N El Camino Real · In Camino I've done business here with this family for 13 yrs. One day they lost my $500 package and got a pair of white jeans instead. After being patient for 3 weeks. He set up 3 apt to talk about it. Each time I showed up he refused to talk to me and called security on me. This man customer service are none existing if you Have issues. He wrote a letter saying that his daughter offered me a donated box for my machine. And claimed that I didn't want to pay for a box LIE WHY WOULD I NOT SPEND $3 on a $500 machine. I'll never do business again with them read more

Dave Lyon, the man here is the absolute rudest. he does not want to help customers, he is rude, dismissive. then the woman made me pay to return an Amazon purchase. I came in email with a return label. she charged me to print the label, and an envelope, cuz my box 'couldn't be used'. most horrible experience. gonna call corporate UPS and report. never coming here again. yuck read more

It's nice to see that you options on sending and receiving packages, using their skill set as the notary republic. I also find it convenient that they offer printing options as well! read more

Horrible customer service. People are rude always there. Tonight I showed up at five minutes before closing, and their doors were already locked and they refused to open them for me. read more

I wouldn't even give one star if I had the option. The owner Dave greeted me kindly on my way in, but that's where respect stopped. Never having been there before, I didn't know there was a special place to go for Amazon returns. He said, "Go to where it says returns." Looking around, I didn't see it. I asked him to direct me where it was and he pointed in a general direction toward the back. Virtually no eye contact throughout the encounter. The sign was flat on the counter on the other side of the second of only two registers. He was condescending. He talked as if I should already know what to do and know what he was thinking. He seemed bothered to have to explain anything. When I confronted him about being a wiseguy, he made it about me being there for the first time. I will never go back there. There are so many obvious ways to improve customer service, starting at the top with the franchise owner. I've always had a good experience at the UPS store on the corner of Leucadia and El Camino Real by Ross. That's where I'll go from now on. read more

The UPS Store - Thumbs down! - Shipping Centers Near Me - Encinitas, California

Took a return in yesterday. I assumed the male person helping me was either deaf or hard of hearing because all my questions and thank you's went unanswered. As I left he turned to another employee and chatted away. So incredibly rude. Won't ever use this UPS location again. read more

Looking back on the experience, it was like something out of Seinfeld. The elderly man (and I can say this because I'm elderly) first commented on how many returns I had. "Quite a shopping spree!" (embarrasing and none of his beeswax) and then he couldn't scan one of the bar codes. I said it's the same size as the other bar codes, why don't you try another scanner? And he said, "Because I'm using THIS scanner! You will have to go home and print the bar code again." I said, "I'm not going home, I can get the code from my phone." And he said dismissively, "Next customer please!" So I politely stepped aside, accessed the code in less than 15 seconds, and had to get back in line. He proceeded to help the next customer who had like 10 returns. After 10 minutes in that store, I finally got my turn again and he was able to scan my return. read more

This was my first time in this UPS Store. The two women behind the counter were friendly and helpful. I stopped here to make a couple of Amazon returns, but they treated me like I was a regular customer. Parking at this strip mall is tight. read more

Love this store and it's the only one I use. Family operated, helpful staff and they go above and beyond to help any way they can.

Went in looking for flat rate and was greeted with an red haired women, she was so so helpful in getting all my things to fit, she went above and beyond to make the effort to ensure I didn't have to send it through regular mail that would've been twice as expensive and arrived to its designation 5 days later than I needed it and even helped me tape my box! Amazing staff member! Red hair women, she was so sweet!! 15/10!! read more

Do not go here. I'm not sure if he's the owner or an employee. He's an older guy. I'm dropping off my package and I need a receipt. Told me just to put my package on the side and I ask if I can have a receipt, he said no , they don't give receipt. I went back to get my package because i don't have proof that they receive my package. He said he's busy counting his coins and he's very rude. I think he's a racist. DON'T EVER COME HERE TO DO BUSINESS PEOPLE! read more

The older Male Owner of this business is a very pushy and Rude. He refuses to scan your UPS packages, and wants you to leave them on the cart. He is very rude about it if you ask for a receipt, and tells you to you the label as a receipt, but this is no proof that it's been dropped off, if you just leave it by the front door on a cart. He should retire! I'm going to a different UPS store from now on. read more

Don't bothering coming here, service is unbelievably slow and the customer service is non-existent. Save yourself the frustration and go to the UPS store down the street in the target shopping center. read more

The service is the worst. It's almost like they hate customers. I will be driving further away to a different UPS store from now on. What a shame. read more

The most uncomfortable experience ever as soon as I stepped in. Few customers ahead of me, not one of the "family" employees looked like they knew what they were doing. The old guy belittles his granddaughter and his daughter. Talks to them like they are his subordinates! He also proceeds to tell me that I have no idea what I'm doing as I am the one TEACHING HIM how to do a label! Proceeds to belittle me by calling me sweetie! And touching my back. Uncomfy, inappropriate, unprofessional, rude, condescending old grumpy man running this business. My first and last time ever! read more

Can't help thinking of 'the soup nazi" on Seinfeld when I recall my experience with Dave, Store Owner of this location. Rude, condescending, combative! Belittles employees and customers alike - very 'cringy" experience. I will never return to this store ...1 mile north at the Target Center is a UPS store that actually welcomes the business of the Encinitas community. Retire already, Dave! read more

dave (the owner as he so proudly had to announce ) is rude to every customer and has an ego. i went in there to drop off packages for my business and he said they were quote "too busy to give receipts" even though there was maybe two other people there. ive been here a hundred times and its a shame he had to ruin the relationship because i will never come back here again. read more

The UPS Store - never come to this ups - Shipping Centers Near Me - Encinitas, California

Just wanted to give a huge shout out to Kristin who helped me today. She was so nice and helpful and just an all around pleasant person. So nice to experience. read more

Super fast & friendly service. Use your AAA membership card & get discount on shipping material AND shipping cost. I love that there's a table along with free tape at your service. Their prices are slightly lower that the other UPS stores around his area. I checked. I noticed how they greeted regulars in a wonderful manner! read more

The UPS Store - Shipping Centers Near Me - Encinitas, California

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This place is terrible if you need a notary. It was really unpleasant. Notary insisted I come up with an expired ID for my previous name , even though it wasn't applicable. By law she couldn't use even anything older than 5 years expired if I had it ,as it was 17 years ago. The icing on the cake was : " I'm not going to jail for you". What? I didn't ask anyone to do anything fraudulent. The notary was unusable. the store is ok for shipping packages, don't expect much more than that. read more

Super condescending and rude. I actually left to go to the ups I usually go to because I feel like Im treated like a human and kind.

Went in to drop a package off, and the old man who works there clearly had an issue with me using the tape in the store, to apply my prepaid label to my package. He said, "Using the free tape, and free scissors, and free dropoff. Thats quite the bargain." Walked out thinking either A) he has terrible jokes or B) is wildly unpleasant. Probably both read more

The owner was singing while working on his own stuff, and ignoring the line of customers. Was front of the line and had to wait 10 minutes to return one thing or to even acknowledge us. read more

This UPS store has an Amazon return option, which is great! They are super polite (unlike the UPS store on the 101 by Leucadia Pizza). Because they were always so great with Amazon stuff, I now make this my go-to sit for regular ups shipments or mail services. Nice staff and easy to do business with! read more

I've been going to this location for several years. They are extremely fair with their prices and my husband has his mailbox here as well. They are a fairly busy location but we've always had a great experience here. read more

The Encinitas UPS Store is Amazing! We use them for all our shipping and receiving and notarial services. They have been super helpful, knowledgeable and friendly. Kristen and Karen are great, but everyone I've met there has been great. Going to the UPS store is never a chore. (They even have candy and give the dog a treat when she's with me). read more

The nicest people here with great service. Hard to come by these days. They care and they act like it.

On the 19 Feb 2021 I brought prepaid Amazon package UPS tracking# 1z9758r69035286081 to UPS Store # 28 address 270 N.El Camino Real Encinitas 92024 package was never scanned. Amazon has refunded my money. UPS Store #28 has a history of prepaid packages go missing and other very negative reviews on Yelp. Dave and Karin the two people that work in the store are nasty and incompetent. I no longer will use UPS Store #28 because of missing packages and poor customer service. I am also suggesting that other people do not use UPS Store # 28. I am forward this review to UPS representative Calvin Wright asking him to review Store #28 Yelp reviews conduct a investigation and consider having UPS corporate taking back Store #28 franchise. read more

Worst Customer Service! I ordered a simple print job online. Got an email confirmation. Went in to pick it up and they couldn't find my print outs. The man told me he wasn't in this morning to do printing. No apology, nothing. Just come back tomorrow. UNRELIABLE. Never will I use this UPS Store! read more