So far I like this store just fine. The customer service is friendly. And it appears to be a full-service store. You can mail your stuff, rent a mailbox, shop for office supplies, make copies, order specialty print jobs, fax, notary, etc. The place was relatively busy but there were two friendly staff working so the wait wasn't so long. When I come across good customer service, I come back. I'll be back... read more

The UPS Store - Storefront - Shipping Centers Near Me - Gilbert, Arizona

Friendly efficient service. Rates for international forwarding of mail were a bit of a disappointment but all else has been good.

Amazing service! Samantha helped us out with shipping some packages and it was so easy! She was extremely friendly and cheerful, as well as the rest of the employees! read more

The UPS Store - Shipping Centers Near Me - Gilbert, Arizona

My package was delivered to this location and signed for by "Basil" or "Basile" at 11:08am. I went to pick it up at 12:15pm and the lady insisted the package was not there and "Must still be on the truck." When I asked about having the package delivered to my house she said that is wasn't possible. I call UPS and sure enough it was there and signed for by the same women who insisted is wasn't there and they are delivering my package again to my home. Which I was told wasn't a option. read more

January 8th, I dropped off 3 items. 2 items went to Amazon as a return and 1 item was going to Tmobile. The Amazon packages both made it to their destination. The Tmobile package, a phone, an expensive package never made it back. I erred by not saving my receipt and had misplaced it by the time we realized the phone was missing. I was informed they can't reprint the receipt...everything is stored on computers so that makes perfect sense. Either way, at this point, I have filed my research request. I am told it's tough. I am now going to have to pay for a phone. $1200.00 I won't go back to this store. If you have anything with obvious value, shipper beware..... update.... I got a very nice response from this store. It stated, as I already knew better receipt is provided. And I am aware that I lost my receipt. It's still a concern to me that of three items that were taken that day to The UPS store the two that were clearly of lower value made it to their destination. I called twice in regards to this. Once at the beginning of February and was told I needed to file a claim with UPS which I have done back then. Once today when I asked if a reprint of the receipt is possible and was told it is not. At the end of the day I'm going to be the one that has to pay the $1,200 fee for the missing phone. Unless the information given to me previously about getting a receipt after the fact was incorrect I'm not really sure what else this store can do for me short of finding how my phone was misplaced. read more

Easy access and great customer service makes this our shipping store of choice.

Unbelievable service with a smile and always a kind words to say plus i find jay n his team with laughter fills the air. Jay's has a wonderful personality to handling the public with a kind heart. Thanks for making the everyday routine just upbeat and positive. Heres smiling back at you. Thnxs from Sammie read more

I drop my businesses shipments everyday at this location and they are very friendly and helpful. They have never lost one package either, Unlike their competitors. read more

The customer service is terrible. I've shipped UPS for years. They supply UPS containers and envelopes at no charge. I brought in an Amazon item to be returned. Small, envelope size. The kid at the front desk wanted me to buy an envelope for $3.69 plus tax versus giving me one of the free supplied UPS envelopes. That was over 50% of the return's value. Wasted my time in line and will absolutely never return to this store again, nor will I let friends and neighbors know where it is when I'm asked. Talk about myopia. read more

A great place to drop off Amazon returns. Everyone was friendly and helpful. It almost seemed to easy.

This UPS store is privately own and operated by two owners that always great you with a smile and provide great service every time I stop in.... which is daily! You see they are brothers, and I'm not sure which one I like better... they are both great guys and you can tell there parents raised them well. They are in my book, a FIVE STAR OPERATION! Give them a try if you need on-sight mailboxes, US Mail Drop-Off, faxes, All UPS services available, some computer usage available and limited office supplies for sale. read more

Staff is always friendly, helpful and professional. UPS is my go to for mailing all my packages now. Quick and so easy. Always confident my packages will get to their destination. No worries. read more

Jay and the gang are awesome. They are all very friendly and helpful each time I'm there. Prices for large size printing/plotting are reasonable as well which keeps my business overhead down. Keep up the good work. read more

Best place to get printing done. I use UPS for all my cards and they do a great job.

I will never go to any other UPS Store. I'll go out of my way to get here. my Parents have been at home since March. Their older. I had a picture of our entire family that was fragile. They packed it perfectly and got it there on time. It made my parents holiday. They said it was so professionally done. This was very important to me and it was very important to the person helping me. Thank you!!!! read more

Friendly service. Knowledgeable staff. Reasonable prices. I use this place for fast, high priority document and notary services.

Samantha was a huge help taking care of my packaging needs. Very personable and highly attentive.

Samantha helped me today and she was fantastic! Very friendly and went above and beyond to make sure I was taken care of. Thank you Samantha! read more

I have been a client and had my mail box at this UPS store for about 14 years and have always been more than satisfied with the service and friendliness of the people working there. I would highly recommend using their services. read more

When I stopped in to drop off a package, I found both staff members treated me as Family and were extremely helpful, polite, courteous and offered me an explanation of all of their services. What a pleasure for me to find as pleasant a staff. I will remain a cheerful customer!! Charlie Tatoo read more

we were in Arizona for vacation esr this month and had things we needed to ship home. we packaged everything and took it to the UPS store closest to where we were staying, and shipped it the day before we left for home. we got home on a Wednesday, and our packages arrived on Friday. we have always had good luck with shipping packages from this UPS store to our home and appreciate it. everything has always arrived timely and in good condition. read more

Tara one of the associates is very rude, demeaning, and not helpful. She has a smug attitude like you're bothering her when asking and paying for services. Worst customer service representative I've ever dealt with at UPS. I understand things are slow and different with COVID-19 but that doesn't give the right to be rude. read more

After trying several local locations to print out shipping labels, I have to say that this is the best one. They are very fair with their prices and their customer service is impeccable. I am glad to continue doing business with them and would highly recommend this particular location for your shipping needs. read more

Ask for Natalie!!! She is so helpful and has the BEST customer service I have ever experienced in any industry...

Horrible service. Since their computer is down I'm supposed to sit and wait for them because they can't fax it for the same price, which if they had good customer service, they would have simply faxed it for the same price instead of making me wait 20 minutes for their system to reboot which is their fault not mine. Manager was inconsiderate and rude. I've managed three ups stores myself and know how the system works and how ups stores work. Rude. Go to another ups store. read more

Worst customer service ever. Don't go there. The Rep watched me struggle with a very heavy box and didn't offer to help at all.

BEWARE! Our package that we paid express international to arrive in 5 days was still sitting on their counter 7 days later when we returned to check on status. The cost to ship this was over $100, needless to say... the deadline was missed and the store would only agree to refund half the cost. I'm absolutely outraged and will never use their services again. We did use this company for two businesses, and our personal use and have now changed our shipping needs to Star Mail on Higley and Baseline. read more

The people at this location, a former "Mail Boxes, Etc." business are very friendly and go out of their way to provide exceptional service. Recently, my wife ordered two new commodes for our house from a plumbing supplier and had them shipped by truck to our home location. Somehow, the shipper used our credit card billing address for the ship to address in error. Our mail gets delivered at this UPS Store location... The staff at The UPS Store accepting this shipment of two very large crates from a common carrier trucking company, called us up and then when we got there loaded the crates into the pickup truck we borrowed. And these crates were VERY HEAVY! Kudos to the UPS Store for being exceptionally focused on their customers! We have used ths location for 6 years.. read more

I shipped a bunch of Albuterol my aunt gave me. This is illegal. The UPS store handled it for me though. And for under 20 bucks. There was a lot of Albuterol. Like too much for me to ever use. But again, UPS handled it for me. Now my lungs will be as open as sunroofs...unless it's cold or raining. Then that metaphor doesn't really work. read more

Comment : To the owner of this location of UPS. I frequent your store often for my personal and professional business. Today was very frustrating as I attemped to have my work related docs scanned and emailed for my employer. Your store has a 2nd class scanner machine (low quality) that would not work no matter how many times the poor guy behind the counter attempted to for me, never mind there was a long line of people all the way to the door and only one person working with no help available. This is the 2nd time I have experienced trouble trying to scan something there, I just won't be able to come back. Very frustrating since it is near my home. People wouldn't mind waiting in line if the quality of the service was worth it. The staff is friendly and helpful but lack the resources to do the job. read more

This place is fantastic. I came in today to send my Christmas gifts and Samantha was so helpful. This time of year can be very stressful. Samantha made it so easy and was able to send all my gifts in one box. I really appreciate the wonderful service! read more

Staff has been very helpful when I have needed them. I use UPS a lot and I'm always on the go. It's great that that. Seem to know me and take care of my needs. read more

I came in this morning to quickly drop off some packages and met the nicest employee ever. Tara, you were wonderful and it was awesome to start my day with you. read more

Friendly and efficient service. Store Also has great gift bags and cards. Convenient location near other popular stores ie gym and grocery store. read more

Stopped in real quick on my way to the airport. The staff was courteous and professional. They also gave me a free box which was unexpected and very cool. Thanks for the great service. Ask for Samantha. She is awesome! read more

Always helpful for a very busy store. Never had I had an issue in the 12 years I've been going to this particular UPS Store.

Unfortunately 0 stars is not an option. Employees are idiots who are incapable of doing their jobs correctly. Not satisfied with my 3 visits to this UPS location. Would rather go to another location even though this is the closest to my house. read more

The employees have no idea what they are doing. It took them literally 30 minutes to fax one document. And then it didn't even go through. Avoid this location at all costs. read more

A great ups location. Clean and organized. Samantha and Omar were both great! Helpful and friendly : )

Employees were absolutely awful! They can't even scan & email. Avoid this location at all cost.