Located in a small plaza next to an empty plaza "if that makes any sense " this UPS store location has plenty of parking including handicap parking just to the right. The store is clean and roomy on the inside. They offer P.O. Boxes, notary service as well as the standard service's that UPS stores offer. The lady in this store was very nice and took her time to help all her customers with out rushing "good job" she helped pops get a letter notarized and was very understanding in helping him get it done. read more

The UPS Store - Shipping Centers Near Me - Gilroy, California

Super rude customer service didn't wanna take my package because it wasn't taped correctly and he didn't wanna do his job was on the phone screaming at a customer super disrespectful and disappointing read more

Absolutely ridiculous I often come to this one and every-time I come the man working there is always in a bad mood screaming at the customers and yelling on the phone. Absolutely has no customer service skills if he simply doesn't want to work and gets overwork either let him go or he needs to quit bc he is always complaining. read more

Absolute RIP OFF! Unfortunately I do not have a printer and an Amazon return required a pre-paid label be printed for return shipping. No problem, right? They would have to print the label anyway, even if I had a barcode for them to scan, so I figured it would be easy enough to ask them to print the label at the store. Well, I thought wrong. Now mind you, I figured worst case I may have to pay a few CENTS for the paper because let's face it, everyone charges for everything these days. But oh no. The greedy owner of this UPS wanted $2.70!!!! For a SINGLE piece of paper that they would have had to print ANYWAY. TWO DOLLARS AND SEVENTY CENTS?!! Are you kidding me? Needless to say, I went to the UPS on 1st Street. They were sane and didn't charge me, so I recommend EVERYONE take your business there. Not because they did me a favor, but because NO ONE should EVER be charged $2.70 for a single piece of paper. I do a lot of business with UPS, and I've been coming to this location for over 10 years - but I won't be back again. I'll take my Amazon returns to Kohl's or Staples (or 1st Street) instead. read more

I went to the UPS store to send a fax. I asked the employee for the Wi-Fi password to send it to him. He said the password wasn't working because it took time for the new one to work. At $2.50 per page @ 3 pages yikes! I got in on another business page. After sending the fax I politely asked if I could use the restroom and was informed bathrooms were not for customers. I frown heavily on this since 2 employees were working at the same time and the store only had 2 customers. I will not be returning to this location since it doesn't care about the customer. read more

Absolutely ridiculous. How much the lady that works there lacks sense of urgency. 45 minutes to fax over one piece of paper. And she still couldn't do it. Had to leave to another store. read more

This place is terrible. I've been here three times and all three times are awful. I came a few weeks ago with an Amazon return and there was no employees inside, three other people came in behind me and the door beeps when it opens. We sat there for about 20 minutes before an employee shows up. I come in today with another Amazon return, wait about 10 minutes. There is three employees there only one was helping customers, one was just screwing around on a computer. The other was just standing around not helping anybody. I didn't have to package up, but I brought the item in it's original box and Amazon says that UPS will package and ship. The guy was arguing with me saying that I need to buy tape from them to close it up. I told him no I don't. So I said forget it I'll go to the Morgan Hill UPS. read more

I've been trying to make an extra effort to support local businesses. I needed to get a package delivered out of state by tomorrow morning, but not prior to gallery opening but prior to the photo shoot, so delivery time was very important. The gal, that was the only person available, appeared extremely put out by any question I asked. When reviewing the accuracy of receiving address on my shipping label, there were multiple errors, including the name of the receiving gallery. I shared where the errors were and she continued to roll her eyes as she attempted to correct her errors, she was unable to correct all of the label errors. After having to go through what should have been a fairly simple process, she informs me that I've NOW created a line for her and I need to step to the side and wait while she takes cares of those waiting. As I move to the side she informs me that her computer is not working and I can't pay or have package sent until she fixes it. I asked her how long that would take and she said she's didn't know. I stood there for a few minutes, then picked up my package and left the store. I drove out of town to a different shipping store, so Gilroy lost my 150. dollar delivery. The Morgan Hill store staffers were kind, helpful, clear in shipping times, weighed and measured my package, and were 100% accurate inputing the label. I won't be going back to your Gilroy store, by your low star rating, seems like a bad experience at the Gilroy UPS is experienced by more than just a few customers. read more

**A warning to everyone: do NOT use UPS!** I am extremely frustrated with their incompetence. I sent my 2024 tax documents to my CPA and trusted UPS with the delivery. While my frustration isn't with the local UPS store, the company's handling was a complete disaster. Despite paying for 10 AM Saturday delivery on 4/5/2025, UPS inexplicably routed the package all over the place--starting from San Jose, CA, then to Louisville, KY, back to California, to San Pablo, CA, and now showing as heading to Lathrop, CA, where it was supposed to arrive initially. It still has not been delivered. To say I am pissed is an understatement. I will never use UPS again after this experience!. SEND AT YOUR OWN RISK. BUT I WILL.NEVER USE UPS AGAIN 04/07/2025 9:20 A.M. On the Way Processing at UPS Facility Lathrop, CA, United States 04/07/2025 5:04 A.M. Processing at UPS Facility Lathrop, CA, United States 04/07/2025 2:09 A.M. Arrived at Facility Lathrop, CA, United States 04/07/2025 12:29 A.M. Departed from Facility San Pablo, CA, United States 04/06/2025 7:13 P.M. Arrived at Facility San Pablo, CA, United States 04/06/2025 6:30 P.M. Departed from Facility Oakland, CA, United States 04/06/2025 4:11 P.M. Arrived at Facility Oakland, CA, United States 04/06/2025 2:55 P.M. Departed from Facility Louisville, KY, United States 04/05/2025 4:00 A.M. Severe weather conditions have delayed delivery. 04/05/2025 3:09 A.M. Arrived at Facility Louisville, KY, United States 04/04/2025 7:10 P.M. Departed from Facility San Jose, CA, United States 04/04/2025 6:37 P.M. Arrived at Facility San Jose, CA, United States 04/04/2025 5:52 P.M. Arrived at Facility San Jose, CA, United States 04/04/2025 4:42 P.M. We Have Your Package Pickup Scan San Jose, CA, United States read more

This morning I was in the UPS store of gilroy, and the man working there had such a bad attitude, and when I asked his name to report him, he accused me of harassment. He always has bad attitude. read more

Just went into the store to have something shipped back that couldn't be returned to Kohls. Marcus made my return so easy and quick. Thank you for making my day with being kind. read more

This place sucks. Business hours clearly posted state they're open until 7:30 PM however here we are 10 till and this place is clearly not open. I hate that Amazon requested I return through this location. I'm surprised with all of the negative reviews this location is still around. I'll be finding a way to let UPS know this place isn't properly representing their parcel service not based on just my experience but plenty of others in our community. read more

This store never opens on time. It is a Saturday with customers in their cars waiting for someone to open it up. It's already 9:30 and store is supposed to open at 9 and everything is still locked up. If you can't make it on time to work change the hours. read more

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Guy working there has the nastiest attitude and sounds like he has no clue how to work there I went to mail a letter and he said I HAD to put a stamp or put it in an envelope so he could do it all annoyed and I let him know I've sent letters before and they didn't ask for any of that and he looked confused so I asked if there was anyone else that could help me and he said he would check he didn't even check in the back just said "Oh looks like there's no one else here" in the most sarcastic and rude tone. UPS do better cause that pathetic excuse of an employee isn't it read more

what an expensive, tedious and awful experience. Needed to ship a school device to a family member. Paid all the extra fees etc to get it there safely AND quickly (should have gone to Morgan Hill to Fedex) did everything 'right' and was assured, it will be there no later than wednesday. We watch the tracking and watch and watch, it does not move from the store. We call. Nothing. Finally someone says 'it was forgotten' and gets sent a week later and is now not going to get there for another week. I don't wish this particular shipping experience on anyone, so I am writing a review to say, if you use these folks, you will likely be disappointed in them and their performance. THEY DID NOT CARE when we called and treated us like an annoyance. I would give negative stars if they were available. read more

The UPS Store - Shipping Centers Near Me - Gilroy, California

Walked in to drop off an amazon return there was a person in front of my being helped and I stood in line for at least 5-10 minutes , while a woman sat using the computer she then gets up and tried to cut me off as if I hadn't been in line, I end up being helped first which took seconds. However the man helping me went off to say how the woman really did something kind letting me go first and didn't have to, can't help but think he was definitely discriminating , he literally watched me stand in line as he helped the person in front of me. read more

It's 9:22 and the store still isn't open - they supposedly open at 9. I called and the voicemail box is full Very frustrating.

HORRIBLE SERVICE! Just went inside to open a new mailbox. The guy working there was a complete idiot. Didnt know the prices of the mailbox sizes, wasn't sure if the services offered when I had questions about it. Then when asked for 2 forms of Government issued ID, I offered my California drivers license and then I didn't have anything else and all he kept asking for was a passport or military ID. Well I'm not military and I dont usually have my passport on me if I'm not traveling far. I offered my credit cards, bank check, insurance card , everything in my wallet and he sounded annoyed. I asked if there was any other ID I can use or if there was any other way I can open a mailbox and he sarcastically answered "yea I can open one for you and I'll just go ahead and get in trouble". So I said fine , I'll go to the other UPS store nearby. And he said "yeah you do that bye". Total jerk. I see why they had crappy ratings. By the way, called the next closest UPS and asked what ID they required and the nice gentleman said my license and a Costco card works just fine. read more

The clerk was very friendly and helpful. The whole transaction was smooth and easy. Staff was also knowledgeable. This was the best UPS store I've been to! read more

Garbage Mailspot - dont use these people, I sent an important letter and paid for it but why? Its still at the UPS facility after 20 days larter, call them to help? No way they dont pick up or return messages. How the hell is this place still open?????? LAMEEE!!!!! read more

Total ripoff! Charged me $2.65 to make one .15cent black and white copy. Can't stand people who take Revisited the store today. The owner was very helpful. read more

Daniel helped me. He was very professional and efficient and even reminded me that I could get AAA discounts on some services. I left feeling pleased and confident that my package would make it safely to its destination. read more

Friendly, helpful employees! Why am I expected to write more.... Come on Yelp! That is all.

Regularly opens late. Today opened at 9am even though store hours should open at 8:30. Then when it is open, sending out a package takes way too long. Service here good be a lot better. Wish I could rate this place zero star Every time I go here I'm reminded why this place should be negative stars read more

Been here 3 times and always a poor experience. Only the owner seems to care and is the only one that can multitask. Always left waiting forever for the simplest things. read more

This location has bad customer service.. I called for my package and they keep leaving me hanging on the phone waiting for them to come back on but you can hear them bullshitting on the other side like a bunch of comadres read more

Last few times I came, The guy I always got was incredibly rude and made me avoid this place. But I just went in recently - The lady who helped me was very helpful! She was super sweet! She helped me find the right box for what I was shipping & helped me have all the right supplies! read more

Beware of using this location for your free Amazon returns as they charge you for tape! And if they charged you contact Amazon for a refund. See below I needed to do a return to Amazon and instead of using Kohls, like I normally do, I choose to use the UPS store. I got my return email and code from Amazon, within the Amazon email it said, "UPS will package and ship my item for free, no box needed". So, I took my item to this UPS store in the shipping box it came in but not taped closed. The lady at the counter tried to charge me a tape fee to seal the package! I think taping a package closed is part of the free packaging service!! She then told me to read my email from Amazon that it will say that all items must be closed. I told her that my email said UPS will package and ship for free. She then went on to say that by her taping my item closed it takes up her time and it delays helping other customers. I'm sorry that the owner is so cheap that they can't hire more employees to better service their customers but charging a tape free is wrong. I got home and contacted Amazon and I told them what happened. They gave me a gift card for my inconvenience and said that this UPS store did violates Amazon returns rules: Using a scanned QR code at designated return's locations to make label-free and package-free returns The customer service rep told me if this happens to anyone else to contact Amazon right way! So, if you returned an Amazon package at this location and was charged a tape or other package fees contact amazon and get those fees credited back. Part of the contract UPS signed with Amazon is they will package your items free of charge. If they are losing money on tape, then they need to take that up with Amazon and not the customer. I will not be doing any kind of business with this location going forward. If this store is a representative of the UPS company, no thanks! I will stick with shipping from FedEx and I would not trust this location with anything! read more

I went there to drop off an Amazon return because the Amazon return website stated that a UPS store could package and ship it even without the original box. The owner or Manager said that they might not have the right packaging and didn't want to deal with it as he wasn't going to make any money doing it and if he did he wanted to charge us for doing it as he doesn't do packaging. That is not what the Amazon site said. After some haggling he was able to fit the return item in a box and took the return. We have returned other items through Kohls store and they were very friendly and had no issues at all. I would avoid this place if possible. read more

This place is not so bad I guess :/ most of the staff try to be friendly. But today I was sending off a package and the lady in front of me was returning some charter equipment . It was a little dusty no big deal . But a older guy that was helping said " YOU DIDN'T CLEAN IT you know its not my job to clean your house, I work for ups not cleaning service...... THIS IS SO GROSS . mumbled some more stuff ....." the lady said she was sorry and in the middle of moving ‍ . She finished her transaction and was on her way . Tell me why the same old man proceeded to call her "STUPID LADY " TO the whole store and how it's our job to clean the stuff we return. I will be filling a complaint with ups read more

This UPS store has let me down on more than one occasion. It is not open according to hours posted. Thankfully there's another location nearby in Morgan Hill. Don't waste your time trying this Gilroy location. read more

The best ups store to take packages , they are fast and very helpful especially when you don't take packages all the time and forget how to do it. They walk you through the process and prices. The staff is very nice and helpful. read more

If your planning on coming to this UPS to drop off stuff or mail stuff don't come because this is the second week I tried going to the UPS store to drop off my Amazon return and it's closed. Like why are you closed on a Monday like it make no sense. Waste of my time and gas. read more

I needed to return my Charter/Spectrum cable boxes this week. We are in the process of moving. My cable boxes were dusty. When I returned them an older gentleman berated me for the cable boxes being dirty. He went on and on in a very loud voice deliberately embarrassing me. I must have apologized at least a dozen and let him know we were in the mist of moving. I will never go back to that UPS store. read more

Slow Rude Will lose packages and try to blame driver ? Very expensive. Very old. Avoid read more

Was at the store on Wednesday, April 6. It was closed when I arrived at 10:50 a.m., but had a sign that they would be back at 11 a.m. Walked over to GO for few minutes and came back just after they re-opened. The woman (didn't catch her name) at the counter was extremely helpful. Guided me though shipping a package with a preprinted label. Happy to recommend. read more

To print something regardless if you use the computer they charge you $2.50 for "accessing the computer". I sent the item from my phone and still charged me $3 for printing 2 pages. It's really quite stupid. I would've gone elsewhere. Granted it's only a couple dollars. It's the principle of it. read more

Came by to print something from my phone. There was only one person manning the desk and we were 4th in line. It went by pretty quickly and I was up in less than 10 minutes. I emailed them and requested my 5 page document in B&W but it printed out colored. She only charged me for B&W she said and it came out to $3.32. If this was in Los Angeles I would have ended up waiting at least 20 minutes just to get to the desk. read more

I've been using the ups store going on 3years. The staff is very friendly and helpful to other costumers as they walk threw the door. As for the CHARGING FOR TAPE... $1 isn't much some codes if not read right do say that packing rates may apply so ready your codes. I used a ups store in San Jose and I forgot to tape my box and was charged 2$ for a piece of tape. So 1$ isn't much.Also,due to the opening up late I noticed a new staff member that is now opening on time are ready to help. If you dislike how this store is run here there are also other options out there. This owner is very kind hearted And just calls it like he sees it. I would give this location over 5 stars if I could. read more

A friend went to UPS store to return ship a package which had arrived by UPS. The item was handicap chair gel battery. The manager of the store refused to take it for shipment back. We had the docs showing it was not a hazardous material. He refused. When we insisted that he must take it back as UPS does ship those. He used foul language and told us UPS does not own this store and started to push us out of office. This big man was intimidating and even came out of store after us and got in my face. Another woman customer told us she had bad experience with the same guy. She also left the store instead of dealing with this aggressive owner (?). We would be avoiding this store and recommend, use the package to drivers instead of using the store. read more