Darnell was by himself but was very personable and was working as efficiently as possible. There…read morewas a customer struggling with an issue and by all appearances he was doing his utmost to assist them. He was remaining calm and sympathetic to their needs. Thank you for the great customer service.

The manager was so helpful and so very kind! He made it very easy to send my stuff off!read more

Wow!!! I arrived at 7:53 am. The Gentleman was there and ready for the first customers. I walked…read moreout of my car hoping the door was unlocked. The Gentleman welcomes me 7minutes earlier. He give me a cover sheet for my fax. Two minutes later, finished technical before they were open. Since my time was of essence today. You help me on my way!!! Thank you, because that document was very important, and needed to be there ASAP!

I like to get notaries done here of shipping. The location in West Ashley, SC on Savanah highway…read moreare friendly and have great customer service.

Store returns use to go fairly quickly when the store workers did it. Then they introduced self…read moreservice, "time saving kiosks". IMO the kiosks do not save time - especially when there are older people using them or ppl with multiple returns. The store workers DO NOT offer to help patrons with Amazon codes or any other codes. They always send them to the kiosks EVEN WHEN THERE'S A LONG LINE & they're just sitting around doing absolutely nothing, sitting on counters talking to each other. At least other UPS stores like the one in west Ashley will assist customers.

Avoid this branch at all costs. No joke. The last 3 times I have made the drive out there to return…read moresome Amazon packages their "system" has been down and could not do returns. And the staff is rude about it and shows no empathy. I don't think they are technically competent to fix it anyway. Basically each time they act like snotty teenagers. I could even hear them in the back laughing. I have given multiple chances and sorry to say this is the last chance for this UPS retailer.

Amazon returns are fast and easy, you scan your label and the printer below shoots a new label,…read morestick the new label and drop your box. Avoid the line and the wait in and out in less than a minute. Great service innovation

Reya was so kind and helpful! Great experience and so happy there is a UPS store so close now!read more

I've used this UPS Store several times, and the staff has always been friendly, helpful, and…read moreefficient. The service has consistently been good, and I've never had any issues with the employees. Apple Maps showed the store as being open on Sunday, so I made the trip only to find a sign on the door saying they're closed on Sundays. I went ahead and reported the incorrect hours on Apple Maps, so hopefully it gets updated and saves others a wasted trip. Overall, it's a reliable UPS Store with great customer service. Just be sure to double-check the hours before heading over, especially on Sundays.

Online says it's open on Sunday- I went to drop something off and it's not open on Sundayread more

Four people waiting outside for the store to open when it should have opened 20 minutes ago. Store…read morehours are 8 am but door is locked and nobody inside. Looking at other reviews now, this appears to be an ongoing issue. What an inconvenience to people trying to get to work, appointments, etc

Parking is kind of difficult if you have something heavy or a lot of boxes to bring in. The…read moreemployees were nice, but did continue doing other things when a long line had formed, typically they will focus on getting people through the line when it gets long like this so that was a little disappointing. They gave me receipts for my packages and I left after about 10 minutes.

I just wanted to say that the service at this UPS location was truly excellent. I was supposed to…read moreprint my shipping label at home, but my printer was not working properly and the ink would not print clearly. I came to the store expecting to pay for printing, but the staff was incredibly kind and professional. They helped me print the label at no charge, packaged everything carefully, attached all the stickers and labels for me, and made the whole process so easy and smooth. The customer service was outstanding, and I really appreciate the kindness and professionalism from the team. Thank you so much for your help!

I went in on 6/25/26 but unfortunately did not get any of the employees names. They were very…read morefriendly and problem solved an issue I was having with an Amazon return. I was also provided with helpful and detailed information after asking about specific services they offered. Thank you, ladies! You made my morning start off on such a positive note.

I needed to send a package, and this place is conveniently located. The associate was super…read morehelpful. There were a few people in line behind me, but I didn't feel rushed. He was patient when I asked a million questions about my packing and shipping options. I was in and out fairly quickly. They have a nice selection of cards for special occasions. It can be a bit of a hassle to get in and out of the plaza because it's a very busy area.

I came into this location for what should have been a 2-minute drop-off: a prepaid label and a…read morereturn... nothing complicated. When I explained I was returning a pair of shoes (Amazon/Shop app return, prepaid label), the employee, who told me her name was Juelle, tried to charge me $13 to put the shoe box into packaging. I'd done this exact same return at another UPS store days earlier for the exact same product and paid nothing. When I mentioned that, it turned into an argument. She then told me she wouldn't be helping me at all and that I'd need to use the self-serve kiosk instead. She said this while making rude remarks, and it escalated from there. When I asked if I had done something wrong, she raised her voice and said, "No, ma'am, I'm actually being quite nice to you" -- while still yelling and pointing her finger in my face. She handed me a business card with the store's phone number and email highlighted and told me to "take it up with" those contacts. When I tried calling, the line was busy every time. It didn't inspire confidence that the only way to escalate was through that same store's own email and phone line -- since store employees appear to have access to that inbox, I have to assume complaints sent there may never actually reach the owner or a manager. I ended up not dropping my package at this location at all -- I didn't feel comfortable leaving it, or my information, with them. I left the store visibly shaking. Looking through other reviews for this location afterward, I noticed several others describing similar run-ins with "two angry women" behind the counter, so this doesn't appear to be an isolated incident. I run a small business and have a UPS business account, so I'm in and out of UPS stores regularly -- this is genuinely the first time I've had an experience like this, and it's a sharp contrast to the professionalism I've come to expect from other locations. I took my package to another UPS store afterward and the same return was free, as expected. I've already filed a complaint with UPS corporate. I'd think twice before using this specific location again.