Blanca is an amazing worker! She helped me ship my item and she was able to answer all my questions!!! I wish there was more workers like her!!! read more

Don't go here if you're looking for a notary. Called ahead of time to make sure they would still be there, and by the time we did they had already left. Waste of time, same thing happened when we went to the decoto location as well. BOTH are a waste of time. read more

This is literally the best UPS I've ever been to!! And I'd never thought I'd say that about any UPS store, ever! Lol Customer service is the BEST here. Very professional and HAPPY. Shout out to Binny for being kind and having all the knowledge about my document needs. read more

Shaddy. Never had to pay anything to return anything to Amazon before in my life. Usually they'd just scan the code on the my phone and print out a shipping form and tape it on to the package. This place charged me $3 to print out the return code bar sheet to return my package to Amazon. Super Shaddy! Be nickel and dime-ing customers. read more

Worst service provider ever I found. Today 16th June 2021, when I visited store, for getting doc notarize. I found light is turned on and notary should be there. I went inside and ask for assistance of notary and account clerk told me stay outside for turn and after 15 min, when I went inside of store, same receptionist told me that notary has gone, is she not suppose to told at first place, so I may go somewhere else for service. Bad service read more

The UPS Store - Bad service provide. Try to avoid this store - Printing Services Near Me - Hayward, California

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My go to local UPS store! All the staff are great, knowledgeable and very helpful. One of their staff, Jonesha was very kind in helping me with a few items I needed done just before they were about to close and she did an excellent job. She even stayed longer just to make sure I got everything I needed done. read more

Thank you BLANCA for your excellent help on Tuesday Feb 2 2021! HSN had no record of a return..I was on the phone for almost an hour. The said call UPS. UPS was a colossal failure. We're talking about several hundred dollars. NO ONE..NO ONE was willing to do their job except BLANCA. She looked up my account and had me come down to pick up verification. HSN is issuing a refund. One person did their job with efficiency professionalism and with a smile. Forever grateful to BLANCA! Note..never never never discard a UPS receipt. Write the item and destination on it for quick reference. read more

I love this particular store for two reasons: the first and least important is that I've never encountered a line. The second and most important is Jonesha. Jonesha is so helpful! She goes beyond what is necessary to assist customers and is patient with folks who need extra support and explanations. When I got home and told my husband about today's experience, he knew exactly who I was referring to and shared his interactions with Jonesha. Thank you Jonesha for doing extra for me with patience and kindness! read more

I came to drop off a package at 4:29pm on a Saturday, and it was closed. They are supposed to close at 5pm on Saturdays. I waited for 10 minutes and saw another customer who wanted to drop off some packages too, nobody ever came. If you're going to close earlier than the posted time, make sure you change that on your sign, just wasting people's time driving all the way here for nothing. read more

I love using this location! Todd usually helps me and always gives me the best service! I wouldn't go anywhere else.

Warning: Be prepared to be scammed! Do yourself a favor and go to the Post Office instead. I went online to get an estimate of what I would pay to have a package delivered to Seattle, WA. Based on the dimension, weight, and destination I got $19.10 for ground. No extra services. The East Indian girl working the counter measures and weighs the package and tells me $142.00. I exclaim, "No way, how can it be so expensive!" I told her I checked online and it was only 19.10. She tells me because it's so big and online they don't include all the extra fees like fuel. She then tells me it's $41.48. I said, "what? First you said it was $142?" She said that's for 2nd day service. I give her a benefit of the doubt even though I told her I want to ship it ground. It was still more than double what it should of been so I ask again how it was possible for it to be so much more? She really didn't tell me anything concrete other than that online it doesn't show all the extra costs. I went home and online again and came up with a printout of the estimate and took it to the store. $19.10. When she saw it she said that it doesn't include fuel but I used a yellow hi-lighter and showed it did. Next she tried to say that there are extras like 10 dollars for she doesn't remember what and another fee of 15.00 for something else. She said that you don't see those fees until you go to pay with your credit card. I asked to see the info she entered on my package and I could clearly see that she INCREASED ALL THE DIMENSIONS & WEIGHT. When I confronted her about this she said she is suppose to increase it to the next size but said it didn't make a difference anyway. BULLSHIT! The package was 20X51X6.5 and 20lbs She put package 28X53X8 and 25lbs I took a measuring tape with me and showed her the true measurements and a scale to show her the true weight. She just kept on with all her bogus explanations of that she is suppose to round up to the next size and the weight doesn't make any difference and that online the charges aren't correct and she gets people tell her that all the time. She was so obviously talking herself into any explanation she could think of, no matter how stupid or easy it was to check out her lies. Do yourself a favor and take your package to the Post Office. It will be cheaper and at least the clerks there aren't going to try to scam you. Postal fees for the package was $19.30. read more

I cancelled my Directv account and they told me to drop off my equipment at a UPS store and they would box it and ship it for me for free. Well I did that. The girl working there told me everything would be shipped. NEVER NEVER NEVER EVER leave that place without a tracking #. Directv contacted me to tell me I owed $1200 for equipment not returned. Long story short there was no tracking # to be found ever. I had to spend hours on the phone for three months before I finally complained enough for them to cancel the charges. Do not ship at this place. read more

Okay, I gotta be completely honest...I rarely ever use UPS...only time I ever do is... A) Gotta return textbooks to Amazon B) Mail things for work C) Have packages delivered to the store SO THEY DON'T GET STOLEN from my doorstep lol I also have to be honest, I typically have bad experiences at UPS Stores as well. The employees are usually rude, not very helpful, and also cheap (bro why you gotta charge me for two pieces of packing tape?!) Well, I happened to be in the Eastbay for work and so I yelp'd a random UPS store and this one came up first! The guy behind the counter was helpful and we chatted a bit about the Golden State Warriors. The guy even apologized for the short line of customers that he was helping out. Overall, it was a PLEASANT experience. I probably won't be back unless I'm in the Hayward area, but I wish the other UPS stores in San Jose were friendly like this one! Final Piece of Dirty Donovan Life Advice? Thank you for not yelling at me for asking for two strips of packing tape lol read more

I was really skeptical about ups stores over kinkos or the us post office. but they have a computer for easy, quick printing. printing prices are comparable to kinkos. but i love the mail choices. I am probably an outlier in this respect but the us post office lost 2 unrelated packages i sent in the past year. so i gladly pay the extra cost for reliability and speed with ups. the staff are awesome and make every effort to recognize returning customers. the management is excellent and very customer focused (unlike the previous management, these guys are hip,fast and friendly ) I recommend trying this place out for your business or personal needs as they offer notary, business printing material, 24 hour access to their mail boxes and lovely smile read more

Great Service! The UPS store makes me feel everything is easy because they always provide a good service. Will always come be back in this UPS store. read more

I was yet another one scammed at this UPS store. Now, the degree of being scammed may have not been the same level of previous customers, but I was still scammed. I came in on a Thursday morning before going to work. I arrive here around 10am to find the door locked. The sign on the window says their store is open from 8am to 7pm during the weekdays. After waiting for about 4 minutes, finally an associate comes to the door. The female associate explains "Oh, I didn't know the door was locked." I guess apparently no one had showed up there all morning. I inform her that I was dropping off box for shipment. I provided my own box, filler paper, and it just needed to be taped. I had printed my own shipping label because shipment was provided by the company. The female worker explains "there's a $2 drop off fee." I ask her why is there a fee for dropping off a box, which already has its own shipping label. The lady explains since a lot of companies provide free shipping, there's generally not much turn around for them. From that being said, they are charging people for what is suppose to be free shipping.I explain to her that the Union city location does not charge for dropping off boxes to ship out and she explained that every UPS store had different rules and policies. THIS MEANS THEY ARE TRYING TO GET OVER ON YOU. Since I had to go to work and there are no other UPS stores in the area, I pay the measly $2 dollars because the box had to go that day. They do not provide a receipt with a tracking number. I will not come back to this UPS store again. They are generally using the fact they are further away from other locations to momentum customers to unnecessary fees. Especially, since companies are using them as their primary form shipping, this place is taking advantage of that service. read more

The customer service lady name: Mickall is extremely rude. She has 0 customer service skills. I went in there and she tells me " why don't you cover your own previous shipping label on the box next time" and they gave me my receipt in a very rude manner like you give something to a dog. I have already complainted to the UPS Headquater and filed my complaint. She is african american, thin, green eyes. Very rude. I will report to store manager also. I came to store on Saturday 19 December 2020, 11:40 AM. To store manager: please teach "Mickall" some manners on how to talk to customers. read more

No stars They deserve to close out for how bad is the customer service of this Indian girl who is working there!!! Texting, never looked at me, talking to me while texting, asked me to leave my package on the table she will take care of it cuz she's still TEXTING!!!!! Where is the customer service? Worse service ever read more

As the Yelp stars say "Eek! Methinks not." This location has a reason for so many ONE (1) star's as I'm giving as well and would give lower if I could. They can't figure basic math at a kindergarten to first grade level without a computer. They must have to find LIFT on a keyboard to carry your package. The lady said she knows what it's like to get bad reviews. We'll here keep getting them. This area has plenty more copy and shipping centers. I recommend using somebody else, US Mail or another UPS Store, this place has a bad business practice. This location is trying to advertise? Now I know why, it's not worth any savings. Go to a real mailbox, copy or shipping center! Avoid the rude staff. read more

Megha is awesome! We drive from Union City just to use this store when there is one right next to our house! We have a box here for mail. read more

The UPS Store - Wonderful service! - Printing Services Near Me - Hayward, California

Do NOT go to this UPS store. These guys scammed me into paying $135.58 to ship an item. After I left the store scratching my head, calls were made to other UPS stores in the area and they made it very clear to me that I was ripped off by these guys. I walked back in, took my package and had it shipped for $56.65 at the UPS store in downtown Hayward. It appears that all of these positive reviews after the "change of ownership" are mostly by friends/family of the owners or unsuspecting people who haven't realized that they got ripped off. I too, thought that they were great and very helpful until this surfaced. If there is some way to get this business audited, it would be great. UPDATE: In response to Abninder below. I had made it absolutely clear that I wanted the cheapest available option to ship the item and I had denied the outrageous insurance I was quoted. The package was shipped at the other location using the same exact method and I was given the same exact ETA for the package as I did in your store. read more

Highly recommend. Binny is extremely helpful ... and thinks on behalf of customers. I was blown away a few weeks back where my package was $22 to ship due to box dimension. Binny helped me unpack the box and minimized the dimension right then and there, and saved me $8! That's customer service. After that, I keep coming back. read more

I have to only give this store 1 * since it passed to new owners..... everything is trouble and too much to ask of them. The guy they have working there has no clue about the most basic of services. Their printing machine is no longer there... Their photocopier is not stocked with paper any more...and the list goes on... The old owner Binny and his team were fantastic.... sadly the new owners are clueless... read more

Great service! We use the notary services here regularly, and everyone is always polite and professional. Highly recommended!

They provided great and fast service. Very friendly and we will be back if we are in the area.

Sidharth V. Tennyson - Alquire, Hayward, CA 461 12/19/2020 The customer service lady name: Mickall is extremely rude. She has 0 customer service skills. I went in there and she tells me " why don't you cover your own previous shipping label on the box next time" and they gave me my receipt in a very rude manner like you give something to a dog. I have already complainted to the UPS Headquater and filed my complaint. She is african american, thin, green eyes. Very rude. I will report to store manager also. I came to store on Saturday 19 December 2020, 11:40 AM. To store manager: please teach "Mickall" some manners on how to talk to customers. REBUTTAL TO SIDHARTH V. In response to "Sidharth V. Tennyson-Alquire, Hayward, CA 461 12/19/2020 Sidharth V. is a BOLDFACE LIE. I was in the store at the time when this incident occurred. I saw Mickail politely suggest to him, for his own benefit, that if he was going to cover his label, it would be best to cover the old label with the new one so that the package would not end up being returned to him. Then I noticed that he was getting mad. Meanwhile, Mickail was attempting to cover the label before he began to rip the label off. Then, as she politely handed him his receipt, he SNATCHED it from her. Therefore, the rude mannerism and apparent blatant racism came from him. It's obvious. I am a regular customer at this UPS store, and I have referred some of my friends. Mickail, and the young man Todd always assist me with the utmost courtesy. She did not say "Why don't you cover your own previous label on the box next time". She just doesn't talk like that. Seems to me that his blatant racism and sexism allowed him to exaggerate BECAUSE she is an African American female, and, "How dare she talk down to ME like that." SHAME ON YOU! GET A LIFE! Someone PLEASE teach Sidharth V. some manners on how to accept suggestions for his own benefit, and not get uptight and lie on innocent people. read more

I been coming to this ups store for awhile and always get amazing customer service from my notary to shipping and a lot more other things. I always get amazing service from Mickail, and she is always helpful, Todd is also very helpful with Amazon returns. This new girl they have I believe her name is Blanca and she is also great and I'm glad they hired to help out the store she is amazing and always there to solve my problems when needed.I really enjoy coming to this store when these workers are here. It was amazing read more

I usually ship out items for my business at this location. I was shipping out something through USPS that Mickail let me know previously could be dropped off at her UPS branch which actually saved me valuable time. Conversations with Mickail are very informative regarding UPS and all this particular branch have to offer which keep me coming back here. I was shocked to find out that she is not even a manager, she carries herself with a professionalism that belies her position and there aren't many businesses out there with an employee like her. She is AWESOMENESS personified! read more

Kudos to Pourtret for an excellent customer service! Helped me throughout my visit. Thank you. And is highly recommended.

This store is located close to the neighborhood and the staff are excellent! We use their service frequently. Recently, they were able to accommodate walk in notary services. Portrait (sp) was so very helpful and very knowledgeable! read more

Quick, fast, and efficient. Binny is really nice and helpful! Every time I come here there's no problems at all. I always come to this location over all the other ups. read more

I arrived in the Lake Tahoe region, having driven from Hayward for a bicycle outing with friends, when I realized I'd left at home a bag with both front wheels to my two bikes. I called my wife at home and asked her to go to the UPS store and ship these wheels to me overnight. Binny Mundra, an employee at store 4013, patiently and persistently worked to locate my Tahoe delivery address which did not show up on the UPS standard database. Because flying them was too expensive, Binny suggested that UPS Ground might work for a considerably lower cost, although he could not guarantee delivery the next day. We agreed to ground and thanked him for very good customer service. The next day the familiar brown UPS truck arrived at my cabin and pulled out a truck tire with my label attached! Apparently, somewhere along the way, my shipping label became detached from my bike tires and was re-attached to a truck tire. I declined the truck tire; the driver, after apologizing, said that if my bike tires turned up he would come back. My wife went back to the UPS store to complain and, again Binny was very helpful. He immediately initiated the tracking process, which enables UPS to check each distribution center along the route. That evening I received a call from Linda in the South Lake Tahoe distribution center. Linda spent extra time, using my delivery address, to identify a land line phone at the cabin since there was no cell reception. I was then able to drive to the distribution center that evening and pick up my wheels. UPS staff provided customer service above and beyond my expectations all along the way. Binny was particularly helpful at our local UPS store, the delivery driver was very responsive to my concern over the mix-up in my delivery, and Linda in the distribution center was extraordinary in her follow-up to finding my package and then contacting me. This experience turned out far better than I might have expected and I thank the staff at UPS for helping me overcome my own mistake of leaving my bike tires behind and allowing me to have several days of premium riding around the lake and in the mountains of Lake Tahoe read more

I have been here a few times now and I can honestly say I have no complaints. I really like that I am welcomed immediately when entering. They are very friendly and have a lot of knowledge, unlike other UPS locations ive been to. I always have my two children with me and they seem to always give me a helping hand without hesitation. I am so glad I don't have to go to FedEx all the way in Union City anymore for prints or the post office to send out mail or packages. Its the whole shabang for me. I love that its super close to home as well. Thanks Benny! You just got yourself a loyal customer! I appreciate your humanity and thoughtfulness. read more

I find the lady today so rude. I came in and the lady was with a customer, I told her I'm sending a registered mail and she said shell be long (that was the first strike). Then another guy came in and then she decided to start with mine but did not finish and decided to help the guy behind me! I was there first!! read more

I really enjoyed the team members knowledge about their products and services. MICKAIL is really helpful and is supportive of the notary services. Thanks a lot. read more

Call before dropping off here. Said it closes at 5 but lady there said the boss decided to close early (yeah right, she decided so she can leave early) @ 4 pm. read more

Got my passport photo taken here. Easy and super fast, literally took 5 minutes. The guy that helped me was very friendly and helpful, I was in rush so I didn't catch his name. Great customer service! This is also my go to spot for dropping off all my Amazon packages. read more

Staff was very helpful. Prices were reasonable. They weren't very busy and able to handle my postage needs quickly. Highly recommend.

Beware! This place has a bunch of kids working here probably under paid who are completely incapable of send a package correctly. I had to wait 3 weeks to get a package returned because the ditsy worker under estimated the price of my package! We called the owner to have them expedite the package and he was just careless as her! Neither of them owned the problem and re sent my package to New York with regular mail and now my family would wait another week (since 3 weeks was not long enough). Do not come here because of your package is messed up they do not care! read more

Ever since new management took over, this place has become so much easier. The customer service is great. They are careful with my fragile items and have made it successfully to their destinations every time. I recommend giving this place a shot. read more