Ever since new management took over, this place has become so much easier. The customer service is great. They are careful with my fragile items and have made it successfully to their destinations every time. I recommend giving this place a shot. read more

Great costumer service very nice and friendly people I always come here because it's closer to home I recommend ypu come here

Best customer service. A very young lady served me with the biggest smile. I shipped a package to my parents back home in Los Angeles and it was fast and easy. Thank you for your service! read more

I had to make a pit stop on my way back to the south bay recently and Abninder here at the UPS store was completely helpful and resourceful. I would even consider making the drive up from the south bay to do regular business as customer service in this type of industry is rarely this good. read more

Good location, great service. Never been in and out of a ups store that quick. Had to ship a bunch of boxes. The owner made the process really simple and even helped out packing the stuff up for me. I was in a rush so that was great help. Thanks guys! read more

NEW MANAGEMENT-this is the closest shipping facility to my house I recently went in the other day and realized it wasn't the same regular woman worker that I was used to. The new worker is very friendly and provides face/hands on service as soon as I walk in the door. I had to go their twice this week and noticed a new environment and better change. I used their overnight shipping ($25) and notary (8) I'd advise using this facility for shipping services. read more

The service was good. And from formally working at a ups store I enjoyed the time I was there. I have a mailbox there and ship stuff every now and then and it's pretty much done asap. The location is kinda hidden but everything else was on point. read more

Needed a notary late at night thank God this was open. Celina was very helpful and answered some questions I had

The worst customer service ever. I needed to return a uverse box and got there 40 minutes before the store closed. I was the only customer in the store. Kylie refused to give me a receipt because apparently it's a long process to give a customer a receipt. She informed me that she was the only employee in the store other than her boss. I would pay the extra $2 on gas to drive to another store nearby rather than to deal with this store's "customer service". I hope Megha Patel (boss) hires more competent employees that will deliver the necessary customer service that any guest deserves when handling business transactions. read more

Great Job! This store was very helpful and careful in picking up an iten=m i purchased at auction in their area. They packaged and got it to me in a timely and very meticulous manner. Binny did an excellent job at communicating with me along the process and followed-up to make it had arrived well. I hope all UPS Store franchise owners benchmark this store. read more

Bad customer service. The younger girl I'd is okay but the Indian lady was rude. Made you feel like she was doing you a favor. Willing to drive to the one in Fremont than ever go there again. read more

I needed something printed for work, it was last minute and I found this wonderful UPS Store in the Hayward area and was amazed by Abninder's efficiency and excellent customer service. I was also impressed by his ability to sell me other services which I needed for my print job (such as binding and color printing). I am definitely coming to this store again! Thank you Abninder for your service with a smile.... read more

Great service by Pourtret and Claudia, they were super friendly and very knowledgeable, this is my neighborhood store and I'm really happy with the service they provide every time I need printing services read more

Amazing service awesome guy awesome store, Binny is the new and god willingly final owner of this store. The previous owner was good but a little disorganized, harder to work with but with Binny I like coming here over shipping thru US mail or using FedEx, very social, pleasant doesn't give you that DMV attitude, and always will give you what you need over what you want which I respect. A business man who can put your best interests over a sale is a good one. Organized and clean and no attitude doesn't get any better than this!! read more

This is my go to UPS store! I work full time and never can be home for packages so I send it here for pick up. They're open late so even after all the traffic I still get here when they're open. I also have a lottttt of Amazon returns lol and I also choose to come to this one vs the one closer to my job. So they see me a lot. I'm now moving across the county and everyone here have been moreeeee than helpful. Great store, they have everything, great employees and the manager is wonderful! read more

Super friendly staff. I've been going there for years and I didn't realize all the other services that they offered for my business until the new staff mentioned it. read more

I have used this facility for quite sometime and overall the service has been quite good. This rating, however, is for my most recent visit, 2/13/19. Long story short...my receipt indicated the clerks name is Bailey. All I wanted to do was purchase stamps and mail my business size letter containing 5 pages. The clerk smiled cluelessly and shook his head in response to my questions. He charged me $1.67 for a FC Package with Tracking. It was obvious he did not understand what I was asking. read more

No stars.. The worst customer service ever. The staff did not make an effort to help. I asked her if she can track my package and she told me to do it on my phone. My package was supposed to be held there but She couldn't find it. It seemed like i was disturbing her from doing something. She told me to call her boss tomorrow. I have paid for shipping and this is the kind of service I'm getting. I am thinking of complaining to the corporate if possible. My advise do not go to this location. Or just use fedex or any other shipping service. read more

This UPS Store is fantastic! I often use it as my go-to store for all my shipping & printing needs. Great customer service and the kind of store that goes above and beyond. A few times now I've needed banners for events & they were able to get them printed super-fast and they were great quality too! I've been a P.O.Box owner for a while & I love it. Each time I get mail or a package I get notified right away. High quality products, superior customer service, I would highly recommend theses guys! read more

The UPS Store - Golden State Warriors Franco Finn, @ The Salvation Army’s 2016 Red Kettle Campaign Luncheon with one of the banners printed by our UPS Store - Printing Services Near Me - Hayward, California

Great friendly service! Good hours and services. I usually get my notary services done here.

updated review. vinny is just the man! i come here literally because of this guy. great sense of humor, always helpful, makes sure all my needs are met. he also had some pretty decent real estate knowledge, gets a lot of cash offers on his business too. read more

Great service by going extras miles by employees at the store. Very thankful for them.

As the owner of a small business, they are a great extension when I need help creating and finishing projects. If there was a way to give them more stars, I would. This UPS is very professional, reasonable, and resourceful. Whether you need help with design or print, this team provides amazing service both to businesses and their everyday customers. Plus the man behind the counter is cute :) read more

Portret is absolutely amazing! We have used her for her notary services numerous times and she is always been so kind and helpful. Always willing to answer any questions we have and available even at the end of the day when UPS is about to close (Sorry Portret!). Give this woman a raise and a parking spot! read more

Recently moved to the area and came across this UPS Store. The young man behind the counter was very helpful. I needed help with printing for my small business as well getting some papers notarized. The young man further asked about my needs and then also helped me with packaging of materials that I needed to ship for work. I truly appreciated the care that was given to me and the fact the young man wanted to learn how else he could help and he did. Thank You for your help and I look forward to having a great partner ship with this place. read more

it really bad when you go in a business and hope for them to be honest and there not. i ask how much it was going to be to send a box to senegal and she quotes me a price that was ok. then the young indian girl started to check prices of other shipper , which how can you do .......but they were way higher of course. to make a long story short i trusted her to be honest and she lied dhl and post office was way cheaper. just be honest and i will ship to you. post offices is 40 and she was 72. dont go here the scam.................. read more

As the secretary of a small tool and dye company that ships a lot of products out, I had an excellent experience with a last minute delivery that needed to arrive in 24 hours. The staff was extremely helpful in guiding me through the process. Definitely has been through some major change in management as they are now open during lunch which means I don't need to drive to another city to drop off our shipments!!!!! Very very happy with my last experience! Will now be using this as my routine place for shipping! read more

This is the worst ups store ever!!! It says they open at 8:30 & I waited till almost 10am when they open, and then when I asked about it the lady seemed annoyed, never going back there again!! read more

First impressions are everything and this UPS Store gave us a very good first impression! Abninder and Nilija were very helpful in answering our questions and were very quick in processing our package. We really appreciated the service. Thanks you two! read more

Great customer service and very friendly staff! Will be coming here more often for all my high volume distribution needs!

Love this place! I have been going there many times a week to ship items and their service is excellent. They go above and beyond to help me all the time and everyone is super friendly. highly recommend it. read more

I sent an important document via certified mail through the UPS store. After 1 week neither UPS or the USPS had any tracking on it in the system and had to look for it manually. I made several visits to the store to check on it but they did not get back to me on the status. It was finally delivered after 9 days with no one informing me. It may have been mostly the fault of the USPS but the lack of system tracking and follow up seems poor in my opinion. In a separate incident a notary at the store put the wrong date on a certification and we had to go back and have it done over, a big inconvenience. I would not do anything important through this store, it may be OK for minor stuff. read more

Extremely slow service. They need to have atleast 2 employees working on the weekend. Took me one hour to ship my parcel. Will not waste time there in future. read more

The customer service is excellent. Every need I had was met as soon as I entered the door. I was greeted with a smile by a young lady. I highly recommend this ups store at this location for all of your shipping purposes. read more

just wanna give my full 5 rating to Pourtret, she's a nice girl and very accomodating.. we need to do a lot of paper works here for our children and she really helps us a lot. we even got here late but she manage to help us with her smile.. thank you so much pourtret.. read more

I am currently sitting outside this UPS location, it says they open at 8:30 AM right on the door yet it is now 8:50 AM. Completely uncalled for, open when your suppose to, I decided to wait here rather than drive across town to a different location (that opens at 8 too) but clearly I made a mistake. Extremely unprofessional, I would like to get my things mailed read more