Purchased a mailbox 7 months ago. Now all mail and shipping services processed through this location. Always helpful and ready to assist.

I have always had a great and pleasant experience. Every employee has been really nice and very respect. Manager Corina has been nothing but professional and nice. Will continue to use their services. read more

I walked in for a couple of Real Estate docs to be notarized. Wow, what a service I got from the Notary Public "Corina"? She is a multi-tasked super person. In the past, my bank has provided this type of service for free (for which, needs appointment followed by waiting & waiting). Next time, I rather walk-in to this UPS Store to get an outstanding service by the Notary Public (for a fee of course). read more

On today, I had the worst customer service experience at The Hercules UPS Store. Normally the ladies there are very nice and the service is outstanding; however, today the service was awful. I forgot my tape at home and ask for assistance. Mechelle H. rudely informed me tape is one dollar a strip, I have three boxes and I should buy a roll. After being thrown back by her tone and attitude, I said okay I will purchase the tape. After experiencing difficulty using the tape, I ask for assistance because the tape kept jamming and I stated it must be defective. Mechelle examined the tape and rudely replied, "it is not defective you are doing it wrong." I said, "no it is defective and you should sell a product that works." At this point I said, you have poor customer services skills and a bad attitude. She replied, "You are just mad because I said you had to buy a roll of tape!" I said, I think I can afford a roll of tape. During the entire time I was there, Mechelle continued to make smart remarks and comments. Awful customer services......Disappointed.... read more

I love yeah. She is always helpful she is on top of everything there and it's a pleasure to work with her

I will never go back to this UPS store. I have been a customer for about 15 years and loved the previous store manager Sunday, I believe her name is. However, I was surprised at how awful their customer service is with this lady store manager. I went in yesterday to get passport pictures done for my 2 kids, knowing I could do them on my own, but thought this would be much faster. The pictures were taken by their new hiree, and he was nice, but he didn't really know how to do it well. I had to tell him to turn the chair so it wouldn't show in the picture since the kids are smaller and don't cover the back of the chair. Secondly, he took the pictures at an angle, so there were shadows. Lastly, he said the kids had to keep their mouth closed, which is untrue. You can have a natural smile. Anyways, they didn't show me the pictures before they printed. After I paid, I saw the pictures and I didn't like them. They were awful. But they wouldn't let me have a re-take or a refund. I was shocked. I even took them home thinking it would be okay, but I couldn't stand it so I went back the next day to return them saying they were unacceptable, and the lady store manager said, unacceptable by who? I said, by me. I don't like the pictures. And she said I would have to get them disapproved by the post office passport agency before they would give me a refund. And she said coldly that she won't give me a refund. She didn't even say sorry, or offer any help. Just stood there giving me a glare. They would rather have $26 rather than a good customer for life. read more

This place is a great alternative to going to the post office. You can make copies here, purchase postage, mail out anything whether or not it already has postage. I used them for my mail before and they always gave great customer service that is way faster than going to the post office. You can also check your mail after hours. read more

I went to the UPS store with 4 boxes to ship out. The customer services is impeccable. Jeremiah was outstanding! He actually walked out to my car to help me with the larger boxes to carry in. Mechelle went out of her way to get my faxes and printing issues resolved. I will come back for my business needs and refer others to come here as well! Great job guys! read more

This place charges $1 just to tape EACH of your packages, while at the same time requiring you to affix your own labels. While the latter is no a big deal on its own, it does reinforce the perceived laziness at this location and poor overall customer services. read more

I was looking for notary services in Pinole and after reading very poor reviews for the UPS Store in Pinole, and very good reviews for the UPS Store in Hercules I decided to drive over to Hercules and give them a shot. I arrived a few minutes before the store opened and there was already people waiting. Corina was working the counter on her own and handled everyone's needs in a very smooth and efficient manner. I was in and out in less than 10 minutes and the notary service was easy and hassle free ($10 per signature). I will definitely continue to use this UPS Store. Corina is worth her weight in gold. read more

Nice, Nice, nice people. The women here are super sweet and the place is clean and they work well with the customers. If there is a line they let you know that they will be with you and not overlook you. Thank you so much for the awesome customer service.Oh, if you have question's they are informative or they will do there best to find anwsers. Thank you again Ladies. : ) read more

This place was great for the use of their Notary service. It's $10 per signature. I walked in and was helped immediately. They did their notary thing. I walked out 5 minutes later. If I need a notary again, I will go here. read more

I've had a box here for several years now. The only complaint I have is that my rate increased drastically and I don't think the long time existing customers should have been increased that much. From $96-130/6months???? That's steep. I love the staff, they know me by name and always get my packages without me even having to tell my box number. I've moved a lot and never moved my box, all because I love this place. I just hope no more increases. read more

The service and level of professionalism by the staff here in Hercules is top notch! They really know their business and work tirelessly at fulfilling all their valued customers needs! This UPS location by far is the best in the Bay Area! read more

I work in the area, there is a usps right next door which is where i used to go. I ended up here because of the horrible customer service at the usps. I was so frustrated one day I walked out and walked right into this UPS. Ive been going here ever since, ive met 3 ladys working here all 3 have gone out of there way to help me from the door before I even get to the counter. I continue to return for the experience. There are other places that are cheaper in the area but i would rather spend a little more if it means the outstanding service I get every singel time I come in. Its been 2 years now about once every 2 weeks or so. They still make me feel welcome and happy. Thank you for all you do. The world is full of angry people who want to rant about all the things wrong, but all of you definitely do an outstanding job. Thanks from your neighbor. :) read more

Love this store, they are always so helpful and efficient! It's a pleasure doing business there.

Everytime i went in for something,service was always friendly and correct. Shipped few stuff from there and always happy cause they arrive safe!Hope they keep up the great job cause i've been to one UPS location in Marin and the guy couldnt even give me a receipt for the package....beware!!ALWAYS demand a receipt! That's what they are there for! read more

The service at this UPS store location is fantastic! Today I was in the store on two separate occasions one of which required notary services. Both times it was extremely busy--however, a special shout out to Corina who was extremely efficient, polite and extremely capable in multi-tasking. During the time I was in the store two people commented on how great Corina did her job and worked with customers including handling with efficiency my notary needs. She never missed a beat. It is great to see this level of customer service. read more

Lisa has and always been very courteous, fun and friendly each time I come in. My international packages aren't always the easiest to get out via DHL and system slowdown at certain times at end of the day, but she has maintained her cool professionalism and helpful demeanor and for that, she has made this modest establishment star quality. In addition, it's a great place to go for an office away from your office for copies, faxes and supplies with affordable prices. Keep up the great service! read more

I've had mail box here for about 14 years. In the 14 years I been going there 3-4 times a week I have never had a bad experience. The staff there is friendly a professional. read more

I have ALWAYS had great experiences at this store. the staff is very friendly, patient and helpful. I am grateful they are here, especially because the post office around the corner is always jammed. The UPS Store offers most of the same services that the post office does so .. why wait in lines? read more

The notary in this store has an attitude. Gives "orders" rather than talk to customer. Promised myself I would not go back but I did today. More of the same. I can find someone else to do business with. read more

Very easy location to find and the customer service is great. I have been here a few times and their friendly staff has been able to accommodate a large volume of customers and are always very knowledgeable about shipping needs. Go check them out ! read more

The customer service is awful , I stop today Corina did not want to notarized a document she was on the phone, the worse customer service ever,I was shock, she should stay home that way she can be on the phone all day, never going back there never read more

Went to this UPS store. The lady at the counter lacks customer service care. Does not smile or even greet the customer. Seems to be very angry and discontented with her work. I was trying to get a letter sent not overnight but kept on steering me to the overnight service. I will not use this UPS store anymore. read more

DO NOT SHIP ANYTHING FROM THIS STORE!!! My item was stolen out of the package and the store owner refuses to cooperate with the UPS investigation. This is long, but it's worth telling if I can save one person from dealing with this situation. If I could give this store and it's owner ZERO stars, I would. When I mailed my engagement ring from this UPS store a month ago, insured, the jeweler I was shipping it to received the package empty. I called UPS and they launched an investigation, and then they explained to me that because I mailed my package from a UPS store the claim was to be handled between the UPS store owner and UPS directly, because I did not have an individual account with UPS. I called the owner and she reacted very defensively, blaming UPS and suggesting that the jewelry store was responsible for the theft, or that "sometimes people do things for insurance money." No apology, just an explanation that she was in no was in no way responsible and a statement from her saying, "Hmmm, I even put extra tape on the package." (The package was a bubble mailer and according to the UPS Loss Prevention investigators there was no tape, or tape reside on my package. Why she would lie, I cannot speculate, but it troubled me.) I asked the store owner to please keep me informed as to the progress of the investigation, since, per UPS, I was not able to be privy to any information. A week passes, I hear nothing from the store owner and and I call UPS and come to find out they made an error and had attempted to retrieve the damaged package from the shipping store 3 days in a row, instead of picking it up from the jewelry store who received the empty package. The UPS store owner could not be bothered to tell the UPS driver he was in the wrong place and so he came to her store three days in a row. I know because UPS has electronic records of the exact time their driver attempted to the collect the damaged package. When I called UPS and realized this mistake I called her to see how this could have happened. Store owner's response was very defensive, she told me UPS came once and she told them "I didn't have the package" and that UPS was lying! When I told her that UPS keeps electronic records of the specific times the driver came to her store over the course of 3 days she told me that she "does not work for UPS and has a business to run." I guess part of her business is leaving her customers out to dry and not giving a darn about helping them when their packages are lost, stolen or damaged! So, three weeks into their investigation UPS finally decides to pay my claim. They email this store owner a claim form (again, she must submit the paperwork for the claim to UPS). I go into her store after 5 days and she tells me that she never received the claim paperwork from UPS. I call UPS and they tell me it was emailed to her on 8/17. She tells me she never got it and so they resend it, again. I ask her if she could please call me when she receives the 2ND email. "I'll try. Sometimes I'm busy with customers." So, it's apparently too inconvenient for her to bother to check her email, let alone call me to tell me she got the claim forms. It is too much trouble for her to follow up and CALL UPS on my behalf since I am not technically supposed to be even INVOLVED with this claim, or put herself out one bit to help over the course of a whole month for a customer who trusted her business enough to mail an expensive ring from her store and had it stolen as a result. Anyway, i am very discouraged by this experience and have still not been reimbursed by UPS. I made the mistake of under-insuring my ring because I trusted it would get to it's destination intact. I had mailed items from this store before with no issues. HOWEVER, I caution anybody who mails an item from here that if, heaven forbid, your package gets lost/stolen/damaged, this store owner will not help you IN THE LEAST. At this point because the store owner has been so uncooperative, UPS Corporate has become involved and is sending out an employee to watch her fax the claim form in because this person has made the process so difficult. This is the MOST UNPROFESSIONAL business in Hercules! Do yourself a favor and go 2 doors down to the post office. Oh yes, and also be very careful about listening to the store owner (she's the main employee) when she gives you a suggestion on how to package your item. I did not pre-pack my item and the store owner suggested I place my ring box into a bubble mailer. This was bad advice and a UPS Store owner, or even employee should have known this. I learned this via UPS Loss Prevention, that this was NOT the appropriate way to package a ring box; it should have gone into a brown box instead. UPS almost denied my claim on this basis. The store may have a good variety of packing materials but do not rely on it's employees to give you accurate information on how to pack your goods. :( read more

Nowadays I do most of my shipping online mainly because I don't like to wait in lines and I usually receive poor customer service when I visit the actual store fronts. Recently, I visited the UPS Store in Hercules (with these preconceived notions of bad customer experience in tow). Immediately, the friendly and knowledgeable staff proved me wrong; I had a great experience!. Even though there were already a few people in front of me, Amy took a second to let me know that she would be right with me (I greatly appreciate this, since most times I am ignored until I am helped). While I was waiting I noticed that they also offer large format printing services. something I use a lot in my job. Once Amy was able to quickly help everyone in line I purchased the stamps I came in for but in addition, I was also able to learn more about their printing services. Now that I know I can ship things quickly and conveniently here plus that they offer a lot of additional services - I will definitely return! read more

I went in to drop off a UPS package and had to print out a ups label. The lady behind the counter directed me to the computer to print out the label. I was having problems working the computer and asked her for help. She didn't come out to help me so I tried to figure out the problem myself. All I wanted to do was print one label out. After 5 mins went by she told me that we charge for the time you spend on the computer. I was shocked! When I came in the store I just need to do one copy. I printed out my one label and it cost me $2.11. I was not happy and the lady said I was supposed to charge you $5.00 but only charge you the $2.11. Guess what I'm still not happy. The sign saying how much it cost is hidden by the computer monitor in the left hand side. This is the most expensive copy I ever made. Thanks for the great customer service. I won't be back and I will tell everyone I know about what happen to me. read more

Every Time I come here, the customer service is top notch. Just today, I was waiting in line at peak (after work) hours for notary services. Corina, was very quick at multitasking through the line of people. She's knowledgeable and courteous. read more

Great customer service!!! Very fast and quick. Every time I've gone there, they were helpful and very quick with the service, which I appreciate. read more

To be perfectly blunt, I had the worst customer service experience ever today when I dropped off an Amazon return package in UPS Hercules. Usually people in this line of work are either polite or just plain professional, either way both are acceptable. I always drop off my package in the same UPS store before with no remarkable incident, but this time I was actually taken aback by the rudeness of this girl named Corina. Off the bat she was obviously not in a good mood even before we started talking. She talked with a condescending tone all throughout. Anyway the barcode I printed I knew was going to be problem due to the printer we had at home, so I had one ready on my phone. Unfortunately, what was on my phone was a barcode provided by amazon and not the barcode needed by ups. Of course I didnt know that, so when i tried showing this Corina person the barcode on my phone (because the one printed on the box was not being scanned by the scanner) she started raising her voice saying "I said that's not the barcode i need..." then i started saying why do you need to shout?! then she said because you keep trying to insist that barcode. My god, i came into that store with a positive attitude ready to end my day and this girl ruined it. I am actually the type of person who can let things go thinking maybe shes having a bad day, or maybe i should not even go down to the level she has sunken to. But i have to think about the other customers that she might do this to, who may not be able to answer back or defend themselves against this person who clearly shouldnt be interacting with customers. I will definitely take my business elsewhere after that fiasco. read more

No travel fees, or high price for a copy of something. Prompt, helpful service for very confusing paperwork. I was done in under five minutes and will go back for my notary needs. read more